Art Shop, Inc

Dear Dispute Resolution Services:
[redacted] offered the customer a brand new [redacted] with one year warranty for $390.01 plus tax. The customer accepted the offer today, and she will receive it within 2-3 weeks. Once the replacement TV is delivered, the old TV will be picked up at the same time. [redacted] considers this case resolved.
Sincerely,
Joe B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My question to Sony Corp. would be, How many occurrences of the E-62:10 error message flashing on my model HX 300 would it take to constitute Sony to take responsibility and fix my camera as well as all the other models including several camcorders Sony has produced with this same stabilization error. Here is a copy and paste.   [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Thanks, sorry if I was not clear in my previous email.   My TV is still under warranty, so it is not the issue of policy. Sony says it is a physical damage and I say it is not, so Sony asked me to get in touch with a company who does service on behalf of Sony, they are "Greek Squad" authorized repair for Sony. As per suggestion from Sony "Greek Squad" is suppose to diagnose the TV and provide me a report that it is a Physical damage or Not. Now Greek Squad doesn't want to perform this diagnosis and give a report, I bought TV from Sony and not from Greek Squad. I am just doing everything that Sony is asking me to do but they need to help and prove that it is Physical damage. I don't think this is a policy issues, please correct me if I am wrong. It is a simple matter where Sony need to prove it is a Physical damage or not, if Physical damage than no further issue with Sony else Sony fixes the TV or replaces. Thanks.[redacted]
 Thanks. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services:Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from Michael Polhill about the Sony 4K Ultra HD TV (XBR75X850C). Sony has contacted this customer and was advised that the warranty coverage of his television is for repair....

We explained to the customer how the repair process works but since the customer was not satisfied of having a new TV repaired, we considered the customer's request to send him a new television with the same model number. We also advised the customer that the replacement TV will have the remaining warranty of the original unit. The customer accepted the agreement for the new replacement TV, and Sony considers this case resolved.Thanks, Jim C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have not gotten a call or voice mail from Sony and I called the number given and I'm getting the same response " we will escalate your issue to customer solutions ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony MDRNC8. Sony has contacted the customer and offered him a buyback for $37.91 for the 3 headphones. Customer accepted the offer. We apologized to the customer since we are unable to offer him the models that he requested as we don’t have it in stock. The check has been processed and the customer will receive it within 4-6 weeks. We shall monitor the case. Sincerely,Jim C[redacted]

Dear Dispute Resolution Services:
Sony contacted the customer today and was given the CEVA tracking number of the replacement TV which is [redacted]. The customer was advised that according to CEVA Logistics’ website, the estimated delivery is on 11/**/2015. However, the customer claimed that someone from CEVA already called him and was advised that the delivery is scheduled for today. We advised the customer to contact CEVA directly as the tracking information we provided him was based from their website. The customer agreed to contact them to confirm the delivery.
Thanks,
Jim C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I am pleased that they did replace the TV but it should have happened much sooner.  I am not happy with a refurbished TV but there was nothing I could about that.  I did wait to reply on this until I got the set up and running.  The only issue I see with set is some black bleed in on the screen down at the bottom.  It is very small and if it stays that way then I will live with it.  However if it gets bigger I will expect Sony to replace it.  I think they should have caught this before sending it out.  I wanted to make sure this is on record as of day one with the set.
Sincerely,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Muy phone according to advertisement was water proof therefor I do not want to contact warranty services. I want a refund for what I paid. The phone was not waterproof there for it is false advertisement.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from Steph T[redacted] about the Sony Camera ([redacted]). Sony attempted to contact the customer yesterday and today, however, it was directed to her voice mail. Sony left a...

message requesting the customer to call back at ###-###-#### to discuss this matter further. Sony’s reference number is [redacted]. Thank you, Joe B[redacted]

Dear Dispute Resolution Services:
Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from Travis Teeter about the Sony TV XBR75X850D. The customer was contacted by Sony and was advised that pricing of the products set by the dealers is something that Sony...

does not have control of. Sony understands that there was a misrepresentation about the product he was supposed to purchase at HH Gregg. Although the complaint was directly to the store, Sony explained to the customer that his case will be reviewed further to check what assistance Sony can possibly provide him.
Sincerely,
Joe B[redacted]

Dear Dispute Resolution Services:
We understand the inconvenience this issue has caused [redacted], and we would like to extend our apology to him. Sony attempted to provide all the possible solutions over the phone to fix the issue on the customer's TV - XBR55X850D. However, after all the...

possible troubleshooting steps were exhausted, it was determined on 10/**/2017 that repair on the TV is needed. Thus,  after receiving the proof of purchase from the customer on 10/**/2017, a request to dispatch a technician was processed. The customer will be contacted by the technician within 3-5 days from 10/**/2017 to set up the appoint to fix the TV.
Sincerely,
Joe B[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony ILCE-7R/B. We sent an email to the customer regarding the issue. We would like to apologize to the customer that his order has been...

cancelled due to website’s system update. Sony initiated to cancel the orders as the website did not show the actual price of the unit. Funds have been released and customer may contact his financial institution to determine on when they will receive their money back. Sony reserves the right to reject any order the customer place with us, and/or to limit the quantities on any order. For further information on terms and conditions in ordering an item from Sony, please visit this link: http://store.sony.com/helpdeskcategory/helpdesk-safety-security-and-privacy-cate...⇄

Dear Dispute Resolution Services:
Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the Sony Digital Photo Frame ([redacted]). Sony has contacted this customer and has advised that a proof of purchase of the product will be needed to...

enforce its warranty. Since [redacted] was unable to provide a copy of the receipt, it was explained to him that the date of purchase will be based from the market released date of the product which was September 2010 - that puts the unit out of warranty. Thus, Sony is unable to cover the repair/exchange of the product, and considers this case close.
If you have any questions or require additional information, please feel free to contact me at ###-###-####.

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony SVF14A14CXP. Sony has contacted the customer and we informed her that we won’t be able to honor her request since the unit’s warranty has expired. Sincerely,Jim C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As I have already stated.  This response is unacceptable.  This store is a representative of SONY.  This salesperson was the one that brought me to your product and pulled the price tag off of your TV.  They sold that tv for that price to someone else 2 days prior.  I have already been in the store since then and have advised a would be customer of yours to not buy that 75" tv from HHGregg or Sony.  They took my advice and bought an LG.  I won't stop doing this until you make this right.  I am a manufacturers rep as well in a different industry and manufacturer and the rep are on the same team and work together.  HHGregg refuses to work with me at all.  To offer me a $50 gift card is a slap in the face when they are now refusing to sell me a tv they sold me on buying at a $2300 difference.  I will contact the news outlets on this whole situation if I have to.  This practice must be illegal.  I expect someone to call me and fix this issue.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the Sony Camera. Sony was contacted via email and was advised to contact the Sony's parts and accessories team (Encompass) to check for the part...

availability. The customer was also advised that if it is not available, we can send her a prepaid shipping label so she can send the product in to Sony’s authorized service center - Precision Camera. It was also explained that since this is an out of warranty repair, the cost of the repair will be the customer's responsibility. Thanks,
Jim C[redacted]

Dear Dispute Resolution Services:Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the Sony Internet [redacted]. Sony contacted this customer and was advised that although the TV is already out of warranty, Sony is willing to...

review her case to check for further options, provided that her proof of purchase is available. However, the customer advised us that she can no longer provide us the receipt. Therefore, Sony will not be able to extend any accommodation to the customer. Sony’s answer will not change in this regard. We will no longer respond to this complaint since our answer will not change.Thanks,Jim C[redacted]

Dear Dispute Resolution Services:
The customer was contacted by Sony and was offered a brand new camera - [redacted] at no cost. The customer accepted the replacement offer and will receive it within 7-10 business days. Sony considers this case resolved.
Sincerely,
Joe B[redacted]

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted]. Sony National Customer Relations contacted the customer via email and was advised that they will be in contact with the Sony's service team to check...

if a technician will be dispatched to do the evaluation on the TV instead of the customer sending us the pictures. Sony will update the customer within 24-48 business hours. Thanks, Jim C[redacted]