Art Shop, Inc

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from *** *** about the Sony Xperia phoneSony attempted to contact the customer yesterday and today via phone but it was directed to his voicemailWe would like to
advise the customer that his case was reviewed and due to the phone was purchased overseas the Sony Protection Plan (SPP) will not be honored as the plan only covers a product purchased within the USThus, Sony will process a refund for the amount the customer paid for the said planWe would like to request the customer to send the copy of the contract as well as the receipt/order number for the purchased protection plan to *** with the Event ID *** as the subjectOnce the documents are received, we will create a request for the check refundThank you, Joe B*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The e-mail I received is:"Dear ***,We have canceled your order/item(s) due to item unavailabilityOn occasion, popular items sell out before we can fulfill all ordersWe're very sorry for the inconvenience." -Sony Customer CareAttached file is the order's availability statusWhy is Sony making up other excuses now?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Sony left a message on my phone that I should call ###-###-#### with Event ID ***When I called I was told I needed to call *** *** to get it fixed which is what I had already done as I said in my complaintI wasted more time calling them back to be told what I already knew and stated in my complaintThis problem is a product defect and I should not have to repair or replace their product at my own expense at less than and a half years old for no apparent reasonThe computer has never been dropped or damaged in any way - it has been on my coffee table or my lap the entire time that I owned itIf this is not resolved by Sony I will never buy a Sony product again and will advise everyone I know to not waste their money on Sony productsI am extremely disappointed in the quality of their products and their customer service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The denial of warranty letter to the consumer clearly sates that the phone was found to "not" be covered by warranty.The denial of warranty letter further states that the phone was subjected to "physical damage".Physical damage is not covered by Sony Mobile's Limited Consumer Warranty.Sony Mobile's offer of an out of warranty repair is available to the consumer.Sony Mobile considers this matter closed. We will make no further comment on this matter

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from Steven Vaks about the Sony 4K TV XBR55X930DSony contacted *** *** *** and was explained that his request for a refund is not possible since its not part of
the warrantyA resolution was given to the customer in a form of an exchange for a newer brand new model XBR56X930E at no costSony is still waiting for the customer's response before we can proceed in ordering the model we have offeredThe customer can call us back with his decision at the phone number below, and make reference of the Event ID number ***.Phone Number: ###-###-####Operating hours: Mon-Fri, 8am-midningt EST & Sat-Sun 9am-8pm ESTSincerely, Joe B***

Dear Dispute Resolution Services:
Sony understands the inconvenience *** *** has gone through, and as a resolution, Sony decided to replace his TV with a comparable modelThe customer will receive a recertified XBR55X900E that will come with a 2-year warrantyAccording to the CEVA tracking number (***), the estimated delivery is tomorrow 11/**/This information is also available online at ***
Sincerely,
Joe B***

Sony Mobile regrets the repair delays. A replacement phone will be shipped May *, via *** overnight

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The email from Sony was sent on Friday and said they would get back to me in 24-hours about a technician to "service" my defective tvIt is afternoon on Monday, days later-there has been no contact from a repair service or Sony so far
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* *** ***

This complaint has been directed to the appropriate team for assistance

Dear Dispute Resolution Services: Sony attempted to contact the customer today via phone but it was directed to his voice mailSony sent the customer an email instead and the content of the message is below: "Hi ***, We received the complaint you forwarded to Revdex.comSony
completely understands that you’re having an issue with your Sony Camcorder (***) and we apologize for the inconvenience this issue has caused youPlease be advised that the warranty of your camera only applies in the US as the product was purchase directly in the US, which only has a coverage for repairYou may ship your unit to the Sony Service Center in the United States for In Warranty service and you will be responsible for all charges incurred in shipping the product to the service centerWe must have a U.Saddress to return your product back to youIn addition, you will be responsible for any duties, taxes/fees, or, you may have the unit repaired in the country where you are, at your expenseShould you prefer to repair the product in the country where you are, you may contact this number *** *** *** *** for further information and the hours of operations are from Mon-Fri 8:00-18:Central European TimeSincerely, Grace Sony National Customer Relations" Sony is currently waiting for the customers responseThanks, Joe B***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** about the Sony ILCE-7R/BWe sent an email to the customer regarding the issueWe would like to apologize to the customer that his order has been cancelled
due to website’s system updateSony initiated to cancel the orders as the website did not show the actual price of the unitFunds have been released and customer may contact his financial institution to determine on when they will receive their money backSony reserves the right to reject any order the customer place with us, and/or to limit the quantities on any orderFor terms and conditions on ordering an item from Sony, please click on this link or paste it on the browser: http://store.sony.com/helpdeskcategory/helpdesk-safety-security-and-privacy-cate...⇄ ***

Dear Dispute Resolution Services:The representative who left a message to the customer didn't have a direct line for the customer to be connected withTherefore, Sony's toll free number was provided for the customer to call backA plan was also noted on file so the next representative who will take the call will relay the plan to the customer to address his complaintBut since the customer wants to speak to the same representative who originally contacted him, the same representative tried to get a hold of the customer today but it was still directed to his voice mailWe would like to inform the customer that if the blue MPPlayer was being advertised on the Sony store website during time, Sony will no longer be able produce the same product as the store closed down back on August **, Thus, Sony considers this case resolved.Thanks, Jim C***

Dear Dispute Resolution Services:Thank you for contacting Sony Electronics Incregarding the complaint your office received from *** *** about the Sony Television (KDL52S4100)Sony attempted to contact this customer over the phone but our attempt was unsuccessful as it was forwarded to his
voicemailWe left a message, advising him to call us backWe would like to advise the customer that there is no known issue about the TV model he hasSince the unit is way beyond the manufacturer's warranty, Sony is unable to assist the customer with the repair/exchangeOn the other hand, we tried to check for the nearest authorized service centers (ASC) of Sony but based on the customer's zip code, there are no ASC's in his areaIf the customer wants to proceed with the repair and if the parts are still available, he may contact an independent service company near his area to proceed with the out of warranty service.Thanks, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The phone was not abused in anyway There is overwhelming evidence throughout the internet that there is a problem with your phones bending which is even detailed on your website at *** I reject your claim that the phone is not defective It is not for a phone to bend by itself
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
* *** ***
I would be very hesitant to purchase a Sony product again because of the great difficulty in getting them to honor their warranty, and the rudeness of the technical issues manager to several calls, and the unresponsiveness of Sony Corporate to the complaint about their lack of assistanceIt is insane that Revdex.com has to get involved to get them to honor a simple warrantyDisappointed that a refurbished tv was provided, but at least this is overThanks to the Revdex.com for their attention in achieving resolution to this matter

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** about his Sony TV KDL60W630BSony has contacted the customer and apologized for the delay of the checkWe advised the customer that the check was reprocessed due to system errorWe assured the customer that he will receive the check this time as we are working closely with the department that is processing the checkCustomer does not want to accept our apologyWe inform the customer that we are unable to expedite the process and the best thing that we can do right now is to wait for 4-weeksSincerely,*** ***

Initial Business Response /* (1000, 7, 2016/01/28) */
We are refunding the customer's money spent for parts
Initial Consumer Rebuttal /* (3000, 9, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would much rather purchase the truckI have, in
writing, a bona fide offer of 6,dollars trade in price from another Ford dealership in trade for a very similar newFord All I have asked for all along is that my trade in not be undervalued

Sony is sorry to learn this consumer continues to experience Bluetooth and GPS connectivity issues with his phone. Sony would like to receive his phone and immediately replace it as long as no physical or liquid damage is noted. Our contact center will be contacting the customer shortly
to setup an RMA and provide shipping labels

Dear Dispute Resolution Services:
Sony contacted the customer, and extended apology for the inconvenience he had to go through just to get his TV fixedWe understand that the customer's TV (XBR43X800D) has an issue with the HDR featureSince there is a conflict between the technical
support and the customer's schedule, we provided the customer a phone number and a reference number to callWhen the customer calls back, he will be escalated to a higher level of the technical team which is one of the product specialists in assisting him to fix the issue on his TV over the phoneSony will await for the customer's response
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***