Art Shop, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The TV offered to me has a cost difference of 100.00 compared to the one I purchased, yet I was "offered" the tv for 300.00plus tax? Where does this number even come from? My TV is NOT working like it should. I sent Sony pictures with someone with a partial GREEN face! How is this normal? Very noticeable light bleed from only one corner is NORMAL? Not a single person not working or Sony would say this is normal.. Just do a quick google search on the tv and you will see the thousands of upset people on just this tv that is now discontinued? I'm just saddened that a company this large can just say stuff like "it's normal, sorry". I want a replacement, I am willing to pay for the difference in cost for a different TV and I think that is very fair.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services:Since the customer has issues in getting in touch with one of our product specialists, we send the customer an email and asked for the best time we can contact her on the phone. Sony is currently waiting for the customer's response.Thanks, GraceSony National Customer Relations

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony Baby Monitor. Sony has contacted the customer thru email and we offered a buyback for $50.00. She accepted the offer. We are still waiting for her response to provide the serial number of the unit. Once serial number is verified, we will send a prepaid shipping label to the customer thru email for her to return the unit. Buyback will be processed once unit is in transit. We shall monitor the case.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When speaking to Sony Customer Service Representative Bianca, she were offering me a buy back for the defective laptop. Sony states they have no record of the buy back. I want to speak to a Supervisor, regarding this matter. I still have not heard from a Supervisor. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are sorry to learn the customer has a liquid damaged device.  While Sony does require a valid proof-of-purchase to validate the warranty status, there are other methods to determine the status using the numbers stamped on the back of the device.   Our call center will be in contact...

with this consumer shortly to attempt to validate the warranty.

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony KDL48W600B. Sony has contacted the customer and advised her to send the receipt to [redacted] with the event no. [redacted] on the...

subject line to further review the case. Once receipt has been validated, we will contact her with a resolution. We will monitor the case. Sincerely, Jim C[redacted]

Dear Dispute Resolution Services: Sony contacted [redacted] on 07/**/2016 via email regarding his Sony TV - [redacted]. The content of the message is below: "Hi [redacted], We received the complaint you filed to the Revdex.com against Sony Electronics. We understand that you have an...

issue with your Sony TV - [redacted], and we are sorry to hear about the inconvenience this matter has caused you. Sony reviewed your case, and we regret to inform you, however, due to the cracked LCD panel, Sony will not be able to honor the warranty on your product. Nonetheless, we can offer you a replacement model at a discounted price. The replacement product will come with a full manufacturer’s warranty. Please email us a copy of your proof of purchase by replying to this email. Thanks, Grace Sony National Customer Relations" Sony is still waiting for the customer's receipt/response. Sincerely, Joe B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Upon my submission of the serial number of the unit (which I will verify tonight when I get home), I'm told that I will receive a preprinted shipping label for me to return the unit.  I will then receive a $50 credit to apply towards the purchase of a new monitor.  This process is said to take between 4 - 6 weeks.  I will monitor it and reopen this claim (or a new one) if Sony doesn't keep their end of deal.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

my TV has a huge black burnt spot in the middle of screen. this is second complaint, reference complaint ID [redacted]. I spoke with them several times and they said they were going to have dispatch call me and setup a time when someone could come look at the TV. After waiting the 24 hours and not hearing from them I called them back, and they said they looked at the one picture I sent them and determined it was physical damage. I asked what they meant by that and they said I damaged my own TV which is ridiculous. I paid alot of money for this TV and all I want is for it to be fixed, I am 100% positive I did not cause this damage, it is a defect and they do not want to acknowledge it. please help mei need a repair or replacement
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved provided they deliver on our verbal agreement of 11/**/16.  Anna from Sony informed me that that matter was processed and that it will take 7-10 business days before the new television can be delivered.  I want to thank all parties that were involved in the resolution of this matter.        
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], matter is still under discussion. I will keep you updated how it goes with team who is going to do the diagnostic, I scheduled time with them for Thursday 16th June.
[redacted]

Dear Dispute Resolution Services: Sony explained to [redacted] that his TV is eligible for an exchange, and that we can offer to replace it with the same model brand new. We also provided an upgrade option for the model the customer wanted to get ([redacted] $400.00 plus tax and [redacted]...

$1,300.00 plus tax). The customer refused to accept all offers since this is not acceptable to him and he will just return all his Sony products back to the dealer. We advised the customer that the offers are good within a week if ever he change his mind.Sincerely, Joe B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response avoids addressing the nature of the complaint.  The complaint is that the TV is flawed in manufacturing and that this is easily proven in numerous examples of other customers with THIS exact model having the same exact malfunctions on the TV as what I have with mine.  Sony acknowledged the problem with the same model but smaller size, but did not acknowledge the problem on the larger size TVs as proven by the numerous customer complaints that their larger TV like mine did in fact have the exact same problem yet Sony refused to acknowledge it just as they are doing now with mine.  So they did a recall on the less expensive (smaller) sets while knowingly ignoring the problem existing with the larger ones.  Anyone can do a simple [redacted] search to confirm this.  The list of TVs affected by this problem is what I had attached in the previous statement.  All of the models affected, not just the model Sony is willing to acknowledge.  That is why there was the smaller model listed in those complaints in addition to complaints from customers of the larger TV like mine.  The Sony representative is well aware of this and is trying to conceal the continued refusal to resolve the manufacturing problem.  I made the model number of my TV perfectly clear.  My complaint is clear and Sony wants to conceal their greed on this matter.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sony is relying on what their engineers say is a normal defect, even though there are no exclusions or caveats  to the warranty and they were previously prepared to replace the TV for being defective.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony ILCE-7R/B. We sent him an email regarding the issue. We explained to the customer that we experienced a technical error on our website on May **, 2015 and it resulted to wide discrepancy in pricing and it is also true that the unit is not available. Our terms also state that "order shall not be deemed accepted by Sony until Sony's shipment of the products ordered". Funds have been released to refund the full amount that customers paid for the unit. We won’t be able to honor customer’s request. Sony’s answer will not change in this regard.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Sony claims that the phone was physically abused in their latest correspondence which I dispute.  This in corroborated by the attached letter from their repair center that states that the phone was not physically abused.  If the phone was not physically abused then there must be some kind of defect with the phone which caused it to bend and my original complaint stands.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It was a Christmas present so it does not have a receipt because it was a gift to me brand-new in the box so I don't know what they're talking about I've provided them with every bit of paperwork and documentation I possibly can and this is just a stall tactic by a big name faceless corporation that could care less about their individual customers -  Sony needs to do the right thing and send me a brand-new camera to replace my once brand-new camera that they have either lost or they cannot fix -  enough is enough  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services:The turnaround time to process the order for the replacement TV usually takes 5-7 business days. The customer was advised about the replacement offer on 01/**/2016 which was still within the time frame when the customer responded to you (Revdex.com) on 02/**/2016. Now, according to the CEVA tracking number - [redacted], the replacement TV was already delivered to the customer on 02/**/2016. Thus, Sony considers this case resolved.Thanks, Joe B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 Sony reply to my e-mail is that they cancel my order because of system update, but actually they cancel my orders because of what I sold sell out. I can not accept such a reply of them.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]