Art Shop, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Dispute Resolution Services:
Thank you for contacting Sony Electronics Incregarding the complaint your office received from *** *** about the Sony Digital Camera (DSCHX300)Sony contacted the customer via email and the content of the message is below:
“Hi ***,
We received the
complaint you forwarded to Revdex.comWe understand that you are having an issue with your Sony Camera and we apologize for the inconvenience the issue may have caused youThere may be other customers who are experiencing the same issue on the camera, however, please be advised that Sony does not have a known issue for this modelSince the warranty is already expired, we regret to inform you but we are unable to cover the repairWe can send you a free shipping label to your email so you can send the unit to Precision Camera for evaluation/repairPlease confirm your shipping address if you would like to send the unit to Precision Camera so we can email you the shipping instructions as well as the shipping label
Thanks,
Grace
Sony National Customer Relations”
Sony is currently waiting for the customer’s response
Regards,
Joe B***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from Stephen Becker about the Sony Digital Single Lens Reflex Camera (DSLRA100)Sony has contacted this customer and was advised that Precision Camera (Sony's authorized service center) did not return the unrepaired camera to him as they suggested Sony to process a replacement unit due to the camera was not cost effective to be repairedWe did ask the customer to send us a proof of purchase to confirm the warranty of the unit as the market released date of the product was back in 2006, and to further review for options that Sony can possibly offer himHowever, the customer can no longer provide us the receipt. Although Sony explained to the customer that assistance will not be extended to him, we advised him that we will contact Precision Camera to request the unit to be returned to him as it isAt this point, Sony is waiting for the customer's response, confirming the shipping address
Thanks, *** ***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** about the Sony ILCE-7R/BWe sent him an email regarding the issueWe explained to the customer that we experienced a technical error on our website on May **, and it resulted to wide discrepancy in pricing and it is also true that the unit is not availableOur terms also state that "order shall not be deemed accepted by Sony until Sony's shipment of the products ordered"Funds have been released to refund the full amount that customers paid for the unitWe won’t be able to honor customer’s requestSony’s answer will not change in this regard.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Due to Sony's past practice of saying they are replacing our television and not following through, I do not accept their response until I have the new television in my house.Sony should also provide exclusions to their warranty for all future productsThe warranty states that it covers defects, and does not provide any exclusionsSony's claim that the defect on our TV is not included in the warranty would thus show that Sony is engaging in advertising practices
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:First I would like to say thank you to the Revdex.com for their help in this matterThe new TV has arrived and appears to be working greatI am saddened that I had to go to these lengths to get this problem resolvedSony does not know this, but all of the electronics in my home are Sony brandI have been a very good Sony customerI was further disappointed that Sony only offered me the balance of the original warrantyIt would have been a nice touch to give the full month warranty on the new TVI feel this treatment of me to be mean spiritedWe are only talking about about weeks coverageNo matter, clearly Sony wishes to have the shortest relationship possible with meHow sadI will never buy another Sony product
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has Not been resolved because:
I cannot locate original receipt. The lap top was purchased in for $I have already explained this to Sony customer serviceThey said that was okay. I have original box. the Sony store I purchased the laptop in is *** *** *** *** *** ** is now closed. I was waiting to hear back from a Supervisor, and still no phone call. I did receive an email today, that Sony wants me to bring to *** ***, and have check out for a fee. I wrote email back, that I have brought the lap top to be checked out. The lap top has a black screen, and power button does not work. they told me it is not fixable. I am getting a run around, and this company is not hearing my complaint and taking it seriously. The laptop is defective, and I am not paying out any more money, for this laptop
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** about the Sony ILCE-7R/BWe sent an email to the customer regarding the issueWe would like to apologize to the customer that his order has been
cancelled due to website’s system updateSony initiated to cancel the orders as the website did not show the actual price of the unitFunds have been released and customer may contact his financial institution to determine on when they will receive their money backSony reserves the right to reject any order the customer place with us, and/or to limit the quantities on any orderFor terms and conditions on ordering an item from Sony, please click on this link or paste it on the browser: http://store.sony.com/helpdeskcategory/helpdesk-safety-security-and-privacy-cate...⇄ ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hey, thereThanks for your effortIt is really exhausting to deal with SonyThe second time they gave me exact the same responseThere was not any diference, even without a single word difference.If it was price mis-labelling, they should have handlethat issue ASAP, but I got that cancellation three businnes days after I placed that orderAnd my money was already charged through my accountIt is refunded now.If they are reponding with exact the same answer againI will not accept their solution any more.Thanks again
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I don't want a repairI don't want a refurbished phoneI want a new, working replacementOr compensate me with the full amount of the phone's purchase price so I can replace this brick with something that actually works
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We are just very disappointed in the decision that has been made in reference to our complaint We were very happy customers of our high end Sony television and unfortunately the resolution offered is short of anything to be happy aboutAfter being very cooperative in the process and in using the suggested contracted Sony's third-party inspection company whom also concluded that there was no physical damage from the exterior of the television, we are just appalled and lost for words as to how this matter has been handledWe deeply regret that we will no longer be supportive customers or proponents of Sony televisions.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Dispute Resolution Services: We explained to the customer that when we contacted Geek Squad, they advised us that they can provide the customer the evaluation report/diagnostics of the TV as long as their technician will come out to physically check his Sony TVIt was also explained to the customer that since he disputed Sony's evaluation of his TV for having physical damage, he will be responsible for paying the evaluation feeIt will only be reimbursed if it is proven that his TV has no damage and the warranty service will be applied to the customer’s TVOtherwise, no accommodation will be provided to the customerSincerely, Joe B***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Sony will not repair or replace my TV. Nor will they provide the part to have the TV repaired at my own expense at an authorized Sony TV repair shop. Further, Sony cannot give me any idea when the part will become available and the repair shop informs me that the part may not even resolve the problem. Therefore, I am still without a TV, with no end in sight. It has been in the repair shop since April **, 2015. Sony should not be allowed to sell TV's if replacement parts are not readily available. For me to spend over $1,on a TV that lasted only years is bad enough. Their offer / resolution is for me to spend more money and buy a new TV and they will give me a 15% discount? Why would I, or anyone for that matter, buy a product from a company who does not stand behind their product? If Sony cannot provide the part so that I can attempt to fix the TV at my own expense, I should be offered a replacement or given my money back. I have researched the issue on the internet and have found many, many, other frustrated customers with the same problem. I compel the Revdex.com to take action and shut Sony TV sales down so that other unsuspecting customers like us are not taken advantage of by being duped into thinking they are buying a quality TV from a company who stands behind their product. Clearly this is not the case. This is bad business practice and something should be done about it to protect the American consumer. I would never buy another product from Sony and find their offer insulting I will do everything that I can, on every forum and every website, on every level to let folks know they should be aware and not do business with SonyI will urge them to also file complaints with the Revdex.com I plan on contacting my congressman and senator, the U.SAttorney General, Fox News, local news, and anyone who may be interested in investigating this claim. This constitutes a class action suit judging from of all the complaints. A company who cannot provide replacement parts for their products should not be allowed to sell them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customer purchased his phone in Istanbul, Turkey. We have referred his case to the appropriate group which handles customer issues for that region

Dear Dispute Resolution Services:
It was explained to the customer that a refund is not covered by the limited warrantyThus, Sony suggested the customer to speak to our product specialists to check if there is any issue with the unit
Sincerely,
Joe B***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. In response to the complaint the business has finally responded and given me a refund over this matter I find that this resolution is satisfactory to me and the matter has
been resolved
Sincerely,
*** ***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** about the Sony ILCE-7R/BWe sent an email to the customer regarding the issueWe would like to apologize to the customer that his order has been
cancelled due to website’s system updateSony initiated to cancel the orders as the website did not show the actual price of the unitFunds have been released and customer may contact his financial institution to determine on when they will receive their money backSony reserves the right to reject any order the customer place with us, and/or to limit the quantities on any orderFor further information on terms and conditions in ordering an item from Sony, please visit this link: http://store.sony.com/helpdeskcategory/helpdesk-safety-security-and-privacy-cate...⇄ ***

Dear Dispute Resolution Services:
Thank you for contacting Sony Electronics Incregarding the complaint your office received from *** *** about the Sony FM Stereo FM/AM Receiver (STRDH130)Sony attempted to contact the customer yesterday and today, however, it was directed to his voice
mailWe would like to verify with the customer if he is still having an issue with the unit after it was repaired by United Radio so we can address his concern ASAPWe would also like to inform the customer that the warranty coverage of his product is for repair, therefore, the unit was nor replacedSony left a message to the customer with a call back number to discuss this matter further
Thanks,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Original cancellation email showed that the order was cancelled because of the items unavailability, but yesterday after I complained to Revdex.com, I got the response from Sony and they said it was the incorrect price labellingTheir answers have been really inconsisentI do not which one is trueThey are lying!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***