Art Shop, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Dispute Resolution Services:
Thank you for contacting Sony Electronics Incregarding the complaint your office received from Simon Li about the Sony Headphones - MDRNCSony contacted the customer, and explained that the proof of purchase is important to enforce the warrantyWithout the
receipt, we based the date of purchase from the market release date of the productThe release date of the customer's product was on 10/**/which makes it outside of the one-year-warranty periodNonetheless, as a good-will gesture, Sony will replace the unit with a new MDRZX110NC that comes with a 90-day warranty at no costSony sent the customer a *** return label under the tracking number *** to send the defective unit back to SonyOnce it is returned, the customer will receive the replacement within 7-business daysSony considers this case resolved
Thanks,
Joe B***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have received an email from a sony representative (hopefully someone not as important as Joe Byer) telling me that they plan to do nothing for me and essentially they don't care It's not their issue Once again I'm getting conflicting information from this business The response they sent me says that they have nothing to do with the pricing set by the store whom they hire as their rep to sell their product The store says that the pricing is set by SONY and they can't change it no matter what Someone is clearly lying here and the fact that there is s $price discrepancy on a tv I tried to purchase (that the sales person claims to have sold the same tv at the same price to another consumer days prior) I would have been the victim of a clear bait and switch had I not noticed they were giving me a different smaller tv before leaving the store The only acceptable solution here is to sell me the product for the price that was agreed upon This must be against the law in some way
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from Felicity Hart about the Sony Headphones (MDRZX660AP)Sony attempted to contact the customer via phone and email, however, we still haven't gotten a response from the
customerWe are requesting the customer to respond to the email we sent so we can discuss her case furtherSincerely, Joe B***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response has failed to address the issue at hand, that is the seemingly inferior image qualityFurther, the suggested action, to call customer care, could not possibly help me in any wayOver the phone they cant see the sample images or videos, and thus could offer little adviceIn addition, I was not asking for a simple refund, rather a refund for a return at Sony's expenseThis is because the unit seems defectiveThis should be possible, similar to recalls when defective units are fixed or replaced at no cost to the customerI did have one such walkman in the past with a faulty internal part that was replaced free of charge when the problem came to light (** ***)I purchased the unit from Germany, and it was fixed in ThailandAt the same time Sony only realized there was a design problem with this walkman several years after I made my purchase, and well after my unit stopped working due to the internal connector breaking. Similarly, I do believe that there may be an issue with the image sensor or processing of this model that may not be unique to my unionlySpeaking to a customer service representative in india will certainly not solve my problems, but returning the item for a refund or replacement should
Sincerely,
*** ***

The customer’s phone arrived at our repair center with the bend shown in the attached image. The damage to his phone was not caused by a product defect and will not be covered under the Sony Mobile warranty. We have offered and continue to offer an out-of-warranty repair for a fee.”

Dear Dispute Resolution Services:
Thank you for contacting Sony Electronics Incregarding the complaint your office received from *** *** about the Sony Camcorder - HDRHCSony tried to contact the customer via phone but our attempt was unsuccessful, thus, we did send the customer an
email requesting for the best contact number to reach him
Sincerely,
Joe B***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I called customer support once again because it seems the issues are now worse in that my television has no display at allThey are saying it could be a power board failure and would have place an order and it's possible this will not resolve the issueAt this point I am so frustrated with this offer and service that I would simply like for them to take back their television and issue a refundAgain I was put on hold for a long period of time and have wasted many afternoons with no resolveWhen I finally do get someone on the phone they offer no help to what I am actually requesting which is a refundThey said they would have a customer care specialist call me within hours about a refund but I still have not received any callsPlease helpThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Dispute Resolution Services: *** attempted to contact the customer today via phone using the contact number listed under this complaint but the voice mail was not set up yetWe also sent the customer an email requesting her to call the number we provided on the email we sent her to discuss
her case further*** is awaiting for the customer's responseSincerely, *** ***

We are sorry to read that the customer's phone has possible liquid damage We suggest that the customer call our contact center at * *** *** *** (between 8AM-11PM ET) do determine the warranty status of the device and discuss any possible options

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Sony already has the receipt because I sent it on July **, I was advised that they would not warranty the repair without the receipt and if they did not have the receipt why would they send me two broken televisions? Furthermore, what is Sony's plan to resolve this matter, send another broken television? I do not want a third broken television Either they can give me a store credit from *** ($593.21) to go get another television and I can take the broke Sony television back; refund my money; or send a repairman to fix this television In addition, Sony offers me the remainder of my year warranty on the refurbished televisions that they sent me, so I will have lost months of warranty on the refurbished television too and quite frankly, it will be about three months by the time I get the third television Sony has a poor track record of mailing televisions and I have wasted a lot of time and energy already, I don't want to waste another month of warranty waiting for another broken television.AlsoIn addition, I emailed the receipt again on September *, Thank you for your support and I look forward to your response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the matter has been resolved
However I need to register that Sony chose the cheapest solution for them, instead of the ideal solution for the customerBeing refunded for the price I paid is just OK, specially given that it was on sale and I had to commute to another city to buy it (as I thought it was a good deal)I still need a noise cancelling headphone and I truly don't believe Sony doesn't have any replacement available in stockSony simply doesn't want to have customers satisfied with their products, and I'm confident the business will notice the impact of such decisions in the long termI'll use this refund to purchase another, more reliable, brand even if it's more expensive
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is rediculous, they say its out of warranty but that doesnt matter because they voided the warranty, they claim there engineer looked at a single blurry picture and decided the damage was caused by me, They told me someone was going to come look at but that was a lie, they even told me to leave it unplugged(which I did) Im not asking for a new tv, I did NOT ask for a tv for dollars, I said I could not afford the discount unless it was under dollars, I AM asking for what I paid for, I want my tv fixed, I cannot afford to buy a new tv, I already paid hundreds for this oneI thought sony was a decent company but this is how they treat there customersI did not cause this damage, if it is physical damage then it was packaged this wayI want a corporate email address, someone that can help not customer service
Not only did they cheating me but they called the next day to remind me they are cheating meThis has been the worst customer service experience I have ever been through
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from Bogdan Dumitrescu about the Sony NWZW273SBLKSony has contacted the customer and we offered him a buybackCustomer accepted the offerWe sent him a shipping label to
return the unitWe will process the check once unit is in transitWe shall monitor the case.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseI also had to return my recent purchase of a new AV reciever as it stopped working properly and had to order in another one.I was expecting that there would be some level of compensation for having managed to buy defective products that required warranty repair or exchangeThese aren’t cheap items eitherI have spent thousands of dollars on all of this stuffWhat has really bothered me and inspired this claim is having to set these items up and then having to remove them and re package them and then be without them for periods of timeHaving something defective that doesn’t work as it should bothers me and I have had days of wasted time trying to resolve issues with products that failed to stand up to the claimed advertisingI have spent countless hours on hold and engaged with customer service representatives, I have had to package an amp up for shipping multiple times and now I’ve replaced a brand new and more expensive amp 30days after buying it because it stopped workingI’m getting tired of repeating this process with SonyI don’t want to spend more money, I just want a better product as compensation for all the wasted time and effort on dealing with faulty Sony products that somehow passed through quality controlI don’t want to have to pack up my 65” TV and ship it back to *** just for another one that will potentially have the same issue as Sony has told me “this is within specification.”
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
In regards to complaint ID ***, Sony electronics has contacted me directly and has promptly sent a prepaid label for shipping to a repair facility, Which is what we asked forI dont anticipate further problems with this case. I thank The RevDex.com for a quick resolution
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company lost my camera that I sent in for warranty work!!!!! I am supposed to just accept the fact that they lost my camera and that they are unwilling to provide me with another like style camera because of their incompetence losing my camera in the first place !!! Sony do the right thing *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** about the Sony ILCE-7R/BWe sent an email to the customer regarding the issueWe would like to apologize to the customer that his order has been
cancelled due to website’s system updateSony initiated to cancel the orders as the website did not show the actual price of the unitFunds have been released and customer may contact his financial institution to determine on when they will receive their money backSony reserves the right to reject any order the customer place with us, and/or to limit the quantities on any orderFor terms and conditions on ordering an item from Sony, please click on this link or paste it on the browser: http://store.sony.com/helpdeskcategory/helpdesk-safety-security-and-privacy-cate...⇄ ***