Art Shop, Inc

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony ILCE-7R/B. An email was sent to the customer regarding the issue. We would like to apologize to the customer that his order has been cancelled...

due to website’s system update. Sony initiated to cancel the orders as the website did not show the actual price of the unit. Funds have been released and customer may contact his financial institution to determine on when they will receive their money back. Sony reserves the right to reject any order the customer place with us, and/or to limit the quantities on any order. For terms and conditions on ordering an item from Sony, please click on this link or paste it on the browser: http://store.sony.com/helpdeskcategory/helpdesk-safety-security-and-privacy-cate...⇄

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from Sean Love about the Sony TV 4K Ultra HD TV ([redacted]). Sony contacted the customer via phone today, and explained that we are still waiting for the part to arrive for...

repair. The customer was also advised that he will be contacted on Thursday, 10/**/2016 with an update to resolve the issue on his Sony TV. Sincerely, [redacted]

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the Sony Android LED HDTV ([redacted]). Sony requested a service dispatch with World Wide Tech Services and the technician went out on Friday...

(04/**/2016) to repair the customer's TV. Sony contacted the customer today to verify if the TV was fixed and the customer confirmed that the TV is working fine now. Thus, we considered this case resolved. Thank you, Joe B[redacted]

Dear Dispute Resolution Services: Sony contacted the customer via email, and the content of the message is below. "Hi [redacted], My apologies for the late response. We completely understand that you have an issue with the silver coloring of the product that peels off, however, this model doesn't have a known defect about the said issue. Sony could have provided assistance about the peeling issue if the product is still under the warranty. We regret to inform you but since the warranty is up, Sony will not be able to proceed with the exchange. Sincerely, Grace Sony National Customer Relations" Sony considers this case closed. Sincerely, Joe B[redacted]

Dear Dispute Resolution Services:Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the Sony LED HDTV - [redacted]. The customer was able to speak with one of our product specialists on 02/**/2016, however, the customer was not...

in front of the TV to perform further troubleshooting steps. We attempted to contact the customer today via phone but we were not able to get a hold of her. We sent the customer an email today to confirm if the issue on the TV has been resolved or not and we are waiting for the customer's response.Thanks,Joe B[redacted]

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from Sean Brasseal about the Sony 4K Ultra HD TV ([redacted]). Sony attempted to contact the customer on 05/**/2016 and 05/**/2016 via phone but it was directed to the his...

mailbox. We would like to advise the customer to call Sony at ###-###-#### and make reference of his Event ID - [redacted] to discuss his concern further. Sincerely, [redacted]

Sony mobile requires a valid proof-of-purchase to document and validate warranty status.  Unfortunately this consumer is not able to provide this document.  Our contact center also attempted to validate the warranty status usingthe date code on the back of the watch.  However, the date indicates the watch is out of warranty.  Without a valid proof-of-purchase Sony is unable to provide warranty support for this device.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for contacting me, per our telephone conversation, it is still not clear what solution is being offered.  As discussed once again, and reminded yet again, I understand that I'm out of warranty. My complaint is not about having to replace my unit or requesting and exchange which would comply with warranty period,  again, I will repeat as you do, the complaint is about repairing my unit, which I intended to repair at my expense, however given the circumstance that [redacted] has discontinued the part thus making it impossible to fix my unit within reason, you are offering me to research models as replacement, which you'll confirm availability and set a resolution in order to justify for an unsalvagable product. Per our telephone conversation earlier today, I seem to be unable to speak with the product availability department or Supervisor dept in order to provide me with models and availability,  In order to understand in which products would be? could be?  and what resolution?  below is a list from your site, that I would like to know for each item, what solution was in mind.Kindly advise each item, availability, replacement?  In addition, advise, if someone from [redacted] wishes to pickup the [redacted] still in my possession and  I will research and consider the replacement resolution per our converstions. I appreciate your time and still hopeful that [redacted] will stand behind its parts disclosure as implied, as a fair resolution [redacted]  [redacted]###-###-####
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sony did send a repair person out on Friday the [redacted] and he did replace the motherboard and I do appreciate that effort however it did nothing to fix the problem.  I am now requesting that they replace the TV with a new one and not a refurbished one.  I bought a new set and it should be replaced with a new one.  This is after all the only step left.  Again, thanks for trying to fix it and the repair technician was right on time and very nice but as I said earlier, it did not help at all.  Please replace my TV with a new one.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not want a repair to the unit. There is no absolute certainty that they will fix the model they receive, despite their claims of service. I am requesting a BRAND NEW, unopened, unlocked phone or one of present day equivalency, as this particular model is no longer being produced. I will not accept a repair, I will not accept anything except that which I have been asking for since I started this mess approximately 18 months ago 
 Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 There has been no attempt by the company to contact me.  They could reach me at the number provided ###-###-#### or until Friday night ###-###-#### 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I have only received maybe one or two voice mail messages regarding this. I am at work during daytime hours, by the time I get home and the times I have called I have been put on hold and not helped or brushed off. So please do not act as if you are offering the support you should have since the first time I called in.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still haven't received the check.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services:Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] about the Sony Headphones MDR1000X/B. We attempted to contact the customer twice but both were directed to his voicemail. We would like to inform...

the customer that the new replacement had already shipped out under the [redacted] tracking [redacted]. It shows from their website that the scheduled delivery is tomorrow, December **, 2017. Any additional questions, the customer can contact us at the phone number below:Phone number: ###-###-####Operating hours: Mon-Fri, 8am-midningt EST & Sat-Sun 9am-8pm ESTSincerely,Joe B[redacted]

Dear Dispute Resolution Services: We reviewed the customer's case further, and as discussed, offering up to maximum of $200.00 for a purchase of a new lamp is the best assistance that Sony can provide. The check will be issued within 4-6 weeks once the receipt is received. Sony's decision will not change in this regard.Sincerely, [redacted]

Dear Dispute Resolution Services: Sony has reissued the customer a check refund in the amount of $107.17 on 12/**/2016, and the turnaround time takes 7-10 business days from the said date. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Please be advised that I have answered the same response. I have already purchased a new cell phone there for I do not find it useful to get a new one from Sony or or to get the one I have repaired. I am upset that when I wet my device it stopped working. I mainly bought it because it was waterproof when it clearly wasn't.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services:
[redacted] offered the customer a brand new [redacted] with one year warranty for $390.01 plus tax. The customer accepted the offer today, and she will receive it within 2-3 weeks. Once the replacement TV is delivered, the old TV will be picked up at the same time. [redacted] considers this case resolved.
Sincerely,
Joe B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My question to Sony Corp. would be, How many occurrences of the E-62:10 error message flashing on my model HX 300 would it take to constitute Sony to take responsibility and fix my camera as well as all the other models including several camcorders Sony has produced with this same stabilization error. Here is a copy and paste.   [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please forward this complaint to the correct company/business as Sony doesn't handle complaints about Outlander Shot Glasses.