Art Shop, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 They are in fact trying to help me now but like I told them a update must be sent to fix the problem. The issue is on their end. What they suggested is temporary and usually last a few hrs., which it did revert back.  It's still doing the same thing. What I want is for them to do is work on a updated to resovle the issue. It's a simply fix they just have to correct the last update Sincerely, [redacted]  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony KDL48W600B. Sony has contacted the customer and offered buyback for $593.21. Customer accepted the offer. We requested for the return of the 2nd replacement and a signed settlement letter to complete the buyback process. We will monitor the case.   Sincerely,Jim C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Dispute Resolution Services:
Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from David Bookbinder about the redemption code to receive a free movie from Sony Rewards. Sony communicated with the customer today, and we were able to confirm that the...

customer received the code on 10/**/2017. Thus, Sony considers this case resolved.
Sincerely,
Joe B[redacted]

Sony Mobile is willing to provide an in-warranty evaluation of the customer’s phone even though the warranty has expired for his device.   Our support center has been in contact with this consumer and will prepare an RMA to have his phone evaluated by our repair center.  As long as...

there is no abuse or liquid damage noted, the phone will be repaired at no charge to the consumer.   If the consumer needs a loaner while his phone is being evaluated, we suggest he contact his service provider for any loaner options they may offer.  His comments related to the way he was treated by a Sony support center will be passed on to their management for an internal investigation.

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony ILCE-7R/B. An email has been sent to the customer informing about the cancellation of order. We would like to apologize to the customer that his...

order has been cancelled due to website’s system update. Sony initiated to cancel the orders as the website did not show the actual price of the unit. Funds have been released and customer may contact his financial institution to determine on when they will receive their money back. Sony reserves the right to reject any order the customer place with us, and/or to limit the quantities on any order. For terms and conditions on ordering an item from Sony, please paste this link on the browser: [redacted]. Sincerely,
[redacted]

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony Baby Monitor. Sony has contacted the customer and verified the necessary information regarding the unit. Customer requested to send the...

information that we need via email. We will need to gather further information from the customer. We are still waiting for her response. We shall monitor the case.Sincerely,[redacted]

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from Kelvin Jackson about the Sony LED HDTV - KDL40W600B. Sony contacted the customer over the phone and explained that the TV needs further troubleshooting steps to verify...

the issue. Sony is currently waiting for the customer to call back. The customer was also advised to send Sony a copy of the proof of purchase of his TV. Once the receipt is received and once the troubleshooting steps have been performed, Sony will let the customer know what the resolution is. Sincerely,
[redacted]

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from [redacted] Sullivan about the Sony 4K Ultra HD TV (XBR55X900C). Sony contacted the customer via email today and the content of the message is below: "Hi [redacted], Good day! We...

received the complaint you forwarded to Revdex.com. We understand that you are having an issue with your Sony TV and we apologize for the inconvenience. Please be advised that since we already confirmed that your TV is for service, what Sony can do is to process a brand new replacement TV of the same model number. We apologize for not meeting your request but Sony is unable to process a refund as it is not covered by the warranty. Sincerely, Grace Sony National Customer Relations"Sony is currently waiting for the customer's response. Thanks, Joe B[redacted]

Dear Dispute Resolution Services:
Sony attempted to contact the customer but it was directed to his voice mail. We would like to inform the customer the model we offered is currently being sold to other dealers like Best Buy for $1,499.99 plus tax which has a $300.00 price difference from what the he originally paid for his TV which was $1,199.98 plus tax. Thus, Sony's offer for a new [redacted] for $300.00 plus tax is final. Sony's decision will not change in this regard.
Sincerely,
[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from Jillian Stone about the Sony VAIO Notebook [redacted]. We already contacted the customer and offered a prorated buyback for $727.82. Customer will need to consult her...

husband and will contact us once she made the decision. We will wait for the customer’s response. Sincerely,Jim C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter will be resolved soon. Until I receive the replacement, kindly keep the complaint open please
Sincerely,
[redacted]

Dear Dispute Resolution Services:
Sony contacted the customer via email today, and the content of the message is below.
"Hi [redacted],
We received the complaint you filed to the Revdex.com regarding your Sony TV - [redacted]. We understand that your TV is experiencing an issue due to...

the green dot on the screen. Sony apologizes for the inconvenience this issue has caused you. To review your case further, please provide your complete phone number and the reference number (the one that starts with letter E) when you initially contacted Sony so we can review your case further. We look forward to hearing from you."
Sincerely,
GraceSony National Customer Relations"
Sony is awaiting for the customer's response.
Regards,
Joe B[redacted]

No new replacement or refund will be offered.  Sony Mobile continues to offer an in-warranty evaluation as a courtesy, and will repair the phone at no cost to the customer as long as there is no tampering, physical or liquid damage to the device.

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about her Sony TV KDL32R330B. We called the customer however, we were unable to get hold of her. She returned our call and we advised her that the check has...

been reprocessed due to system issues. It was approved last [redacted],2015 and she will receive it 4-6 weeks from the said date. We apologized to the customer for the delay of the check. We shall monitor the case. Sincerely,Jim C[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about the Sony MDRNC8. Sony has contacted the customer and offered him a comparable model. Customer declined the offer. We have explained to the customer...

that the MDRNC8 only cancels 90 percent ambient sounds and not digital sounds. Furthermore, we advised the customer to send his copy of receipt to [redacted] with event no. [redacted] on the subject line to review the case further. We will wait for the customer to send the receipt in order to provide another offer. We shall monitor the case.Sincerely,Jim C[redacted]

Dear Dispute Resolution Services: Sony explained to the customer that we can offer her a recertified TV at no cost provided that the TV is evaluated by Sony's authorized service center, confirming that the TV has a bad LCD panel, and as long as we have stocks in the warehouse. In addition, it was also explained to the customer that if in case we do not have an available replacement TV to send her, the proof of purchase would be necessary to check for further options. Sony checked its warehouse to confirm the availability of both the same and comparable models but none of them are available either. Therefore, we asked the customer to send Sony a receipt to check other options for her. Although the customer is unable to provide us the receipt, we offered the customer a new TV at a lower price. We offered her a brand new [redacted] for $1,700.00 plus tax but the customer was not satisfied to accept the offer. Sony's decision will not change in this regard. Thank you, Joe B[redacted] and Annette A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Just a update, after Revdex.com recontacted Sony the contacted me. When we finally spoke they reconfirmed that the update they sent did in fact  corrupted my TV and they will not fix the issues they created with my TV.  Could you please put on record that Sony is unwilling to make right what they created. Thank you[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from [redacted] about his Sony KDL52VL150. We have contacted the customer and offered him a 15 percent reimbursement on a new Sony TV purchase. Customer declined the offer....

The time period for the limited warranty that accompanied the product at original purchase has expired and Sony will not be able to honor the customer's request. Sincerely,Jim C[redacted]

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Inc. regarding the complaint your office received from Harjeet Chandwani about the Sony LED HDTV - KDL55W800C. Sony contacted the customer and explained that based on the pictures he sent us, our service team determined that...

his TV has physical damage which is not covered by the limited warranty. The customer disputed the diagnosis and insisted that it has no any damage on it. Thus, we advised the customer to contact one of our authorized service centers which is Geeksquad to do another evaluation by sending out a technician. The customer was advised that paying for the evaluation fee will be his responsibility. The evaluation fee will only be reimbursed if it will be determined that the TV has no damage and the warranty will be applied. Otherwise, he will not be reimbursed and the warranty will not be honored. The customer agreed with this option and will contact Sony again once the evaluation is done. Sincerely, Joe B[redacted]