ArtNaturals

Placed an order 3/9 still have not received it. I've attempted in EVERY way possible to contact them and it's IMPOSSIBLE. They are price gouging products and taking advantage of people that need the product to potentially save their LIFE. It's not right.

After 35 days of emails, calls, and Facebook messages to this company, with ZERO response, I've had to resort to disputing my credit card charge and hopefully alerting others to this scamming company here on Revdex.com. In a time that this world is suffering the most (COVID-19) this predator company is preying on the sick and weak. It's disgusting and the owner of this company who is parading around on Facebook videos like he's the Tiger King's boyfriend, showing off his fake inventory and distribution of hand sanitizer, should be thrown in jail. There are sick and dying people out there and this guy is a flat out criminal with zero life.

Horrible Co. Ordered 3/14 and still have not gotten my product ! Don't think I ever will. Contacted my CC and I better get a refund.

Has not shipped my order from 3/17 while others have purchased weeks after me and have received. No one answers calls, nor facebook. Emails all bounce back and those that didnt were never responded to. Provided tracking March 31 but no carrier is actually in receipt of the package.

Never receive my item even through I was billed. I attempted to contact company through email and PayPal. No response.

Shipment due date supposed to be 3/25/20. Still no shipment confirmation. No responses to emails, not able to contact customer service
I placed a purchase of 14 unscented hand sanitizers SKU -*** on this website for a total of *** on 3/12/20, order #***. The website states that orders placed before 3/16 would be shipped on 3/25. Confirmation of purchase email states the date as well and states a shipping email will be sent. It has not been sent yet as of today. I have sent emails asking about the shipment and have not received a reply. They only have a recording on the phone number on their site and not able to leave any voicemails. On the phone recording, the same message is left, stating the 3/25 shipping date for orders placed before 3/16. I paid using my VISA.

Defective product with no response from company
Ordered 2 bottles of hand sanitizer March 13. The order was received March 21 with 1 bottle ok, the other bottle had the cover off and had completely leaked empty. I emailed them March 21 and 23 with no response. I called March 23 and 24 with no answer. Their Facebook page is full of the same complaints. I did not pay *** for 1 bottle.

My order was placed on March 12, 2020 and I have not received any shipping information yet and no response to my emails
My order was placed on March 12,2020. As per their fb page post and automated customer care message, my order should have been shipped by March 25,2020 . But I have not received any shipping update . I have reached out to their customer care email three times and no response to that as well.

Order not received, false information on website
On 3/11/2020, I placed an order for hand sanitizer. In RED BOLD lettering on the website it claims the product was in stock. I paid for expedited shipping for the product. I later learned that the delivery date would be 3/25. As per the information currently on the website (as of 3/30) as well as the information in the recording when you call the business the order should have been shipped. The verbage on the website and recording is that orders placed before 3/16 shipped 3/25 and you will get a shipping confirmationthis would include my order. I contacted the business via phone (no one answeredas the recording states that they are too busy to answer the phone) and emailed the company for more information on my order on Friday 3/26/2020. I have not received a response so I contacted them again. According to the information that they are posting on their website my order should have shipped and I should have received it due to paying for expedited shipping.

Ordered *** of UNSCENTED hand sanitizer due to allergies; was sent LAVENDER. No response from the company after repeated attempts to contact.
On March 13, 2020 I ordered eight (8) bottles of UNSCENTED hand sanitizer from Art Naturals, at a cost of *** I cannot use ANY scented products due to severe allergies, Multiple Chemical Sensitivity and Autistic Spectrum Disorder. The company's website said the product would be back in stock and would ship on 3/17/20. When my order arrived, it was LAVENDER SCENTED.

Poor packaging had caused one of the bottles to leak, so the lavender scented product got on my hands, setting off a brain-chemical attack. It took three long scrubbings to get the smell off my hands; by then my brain was in meltdown. I was so desperate for my unscented hand sanitizer I immediately tried calling the company but got a RECORDING saying they weren't taking any calls due to the COVID crisis, and that "If you placed an order before March 16th, your order process has started and will leave our facility by March 25th. Orders placed after that date are now pending March 31st." Furious, I emailed them; see attached.

I work in a critical business (medical equipment manufacturer) and NEED hand sanitizer on a constant basis. My emails were not answered, nor could I reach anyone by phone. I tried their Facebook page, only to find that countless other customers are also complaining, many with the same problem: allergic to scents and they were shipped lavender instead of unscented. ***

I have received no response to my post on their Facebook page. I sent them an email through PayPal requesting a refund but have not had any response.

During the current COVID-19 pandemic crisis, I understand that a company that makes hand sanitizer would be scrambling to fulfill orders. However, MULTIPLE individuals have experienced this same problem receiving LAVENDER scented products when they ordered unscented AND they are unable to contact the company. It seems the company is ignoring us.

I placed an order on 3/12 and received a tracking email on 3/18 but it has yet to arrive at UPS I have sent 3 emails and received no response.
I placed an order on 3/12 (Order #: ***) using my Chase credit card and received a tracking email on 3/18 (Tracking #: ***) but it has yet to arrive at UPS. The status says UPS is still waiting for the package to arrive and that a label has only been created on 3/17. I have sent 3 emails and received no response besides one automated response. I sent emails on 3/21, 3/26, and 3/27. I also tried calling on 3/27 and they are not accepting phone calls and I couldn't leave a message. The product details are; Unscented hand sanitizer - 4 pack *** I paid *** after a discount and shipping.

This is what is currently on their website to inform customers:
ORDERS PLACED BEFORE 03/16 WILL SHIP ON 3/25/20
ORDERS PLACED AFTER 03/16 WILL SHIP 3/31/20.
ORDERS PLACED AFTER 03/24 WILL SHIP ON 4/8/20.

As stated above I placed my order on 3/12 and have yet for it be actually shipped.

This is the email that they auto sent me and they have posted this on their Facebook page as well:
Dear Customer,

We understand the stress that many of you are feeling due to the current health situation and hope that you and your loved ones remain healthy.

Due to the high demand for our Hand Sanitizer product, we are experiencing a back log in our Orders as well as our response time to customer service calls and emails.

We assure all our valued customers that our team is working around the clock to resolve each and every customer question or concern as soon as possible.

If you placed an order before March 16th, your order process has started and will leave our facility by March 25th. Orders placed after that date are now pending March 31st.
As soon as your order has shipped you will receive a confirmation email with your tracking information.
Your package will ship overnight on that date and we are trying to even get them out earlier than promised.

We apologize but we are sure you can imagine what we are going through. We apologize for any inconvenience this may have caused.

Again we sincerely apologize for any inconvenience caused to you. We hope that we can count on your understanding that like many honorable companies across the country, we have simply been overwhelmed by the sudden spike on the demand for essential personal care products and that we have been doing our best effort to serve every customer.

We wish you and your loved ones the best in these trying times. Let us know if we can be of any further assistance.

Thank you for your patience and understanding,
ArtNaturals Customer Service

Once again this states that I should have already received my order but I have not.

I placed an order for hand Sanitize Product ORDER NUMBER : #***
said it would ship on March 25, 2020. it has not shipped.
I placed an order for hand Sanitize Product ORDER NUMBER : #***
said it would ship on March 25, 2020. it has not shipped it was a 64 Pack.

They took my money on 3/9 for an order placed that day. I received an email later that day saying it had been shipped. I understand things are hectic due to Covid19, so I waited a bit to email and ask. I was told:
If you placed an order before March 16th, your order process has started and will leave our facility by March 25th. Orders placed after that date are now pending March 31st.
As soon as your order has shipped you will receive a confirmation email with your tracking information.
Your package will ship overnight on that date and we are trying to even get them out earlier than promised.". My order was well before the 16th. I still have not received my order and they will not return any attempts to communicate with them. I'm a cancer survivorsurvivor-I would've taken my money elsewhere to get hand sanitizer. Now it's too late. I would at least like a refund.
Thank you

this company is a SCAM do not buy from them! they have turned off their phones, fb messenger and all of their emails bounce back...I disputed my charge with my cc company

Artnaturals is taking advantage of the Covid-19 crisis by deploying bait & switch techniques. They will not refund or exchange the product they sent.
I placed an order for unscented hand sanitizer. After a couple week wait, I was sent an email my order was shipped. After another long wait the order arrived. Inside the package was not unscented hand sanitizer. They sent coconut hand sanitizer - which is a product not even advertised for sale on their website. Additionally, they are price gouging and increasing prices to make more money during the Covid-19 crisis. After many un-returned emails, Facebook messages, and phone calls to the company, I turn to you to ask for a refund of this product. This company has to be referred to the Attorney General of CA as well for their deceptive business practices.

I was mailed the incorrect order. Their phone line says to email. I emailed them twice and got an auto generic response back about ship dates.
I received my order on 3/17. I ordered two bottles of unscented hand sanitizer from them. I received lavender hand sanitizer instead. I'm not able to do scents. I emailed them on 3/17 to inquire about this and got a generic email back on 3/20 about how they were super busy and getting the product out as fast as they could, listing anticipated ship dates for orders. I wrote back letting them know that they hadn't addressed my concern regarding the incorrect order and how to go about returning/exchanging the product. They responded back with a very similar auto email as the last one on 3/20. I was charged for the incorrect product on my debit card. I still have heard nothing back from them. I called them initially on the 3/17 when I received my incorrect order first before I emailed and their phone voicemail at that time stated that due to high volumes of calls that they could be reached via email. My order number was #XXXXXXXXXX.

Only part of order delivered.
Ordered on March 9 from art naturals 3 2packs of unscented 8oz bottles of hand sanitizer cost *** per pack cost of *** Order ***. It comes up On PayPal as virgin scent. On 3/21 t I received 1 two pack inside a manilla envelope. Both bottles leaked leaving me with 2 half empty bottles. I have tried contacting the company several times and emailed several times and placed comments on their FB page but haven't received any response. Can you help me please.

I placed order no. XXXXXXXXXX, and never received the product.
Order no. XXXXXXXXXX was placed on 3/12/2020. I paid extra for 1-2 day shipping for 2 6pks of hand sanitizer. The company has not shipped the order (the tracking numbers say "UPS has not yet received package") tracking no. ***. And the shipment type is not 1-2 days. I want my *** back.

I ordered from them and would like a refund due to the product leaking in transit and half empty bottles of sanitizer arrived at my door .
ORDER # XXXXXXXXXX

Amount paid $

Ordered product and credit card was charged. Product never delivered and company totally unresponsive to phone calls, email, social media messages.
Ordered essential oils and hand sanitizer on March 13 and was immediately charged *** on my credit card. I never received an order confirmation email so I contacted them by email and phone to ask when it would be delivered. They didn't respond to either. Because I never received the order confirmation I cannot recall exactly what I ordered. I believe it was 2 bottles of essential oils and 6 or 8 bottles of hand sanitizer.

The product was supposed to arrived a week ago and it never did. So I contacted them through email, phone again and also through Facebook and Twitter. I also emailed the CEO. Still no response.

Upon searching their social media I found dozens of similar complaints from other customers who were scammed in the same way.