ArtNaturals

I waited on a order place in March and received a sub par product and half my order.
I ordered from artnaturals order #XXXXXXXXXX on 3/18 it was shipped out on April 2nd with the tracking #***XXXXXXXX. I received it 4/08 with only the Aloe Vera gel which was open in the box and unsealed. It is nothing but water and I did not get the 2 bottles of hand sanitizer that I ordered with it. I have called literally 30 times and emailed 20 times. I just want my money back. Just seeing how many people are being scammed by this company is making me sad and I wish I had not trusted them

I bought 16pvs hand sanitizer and paid for it but they haven't given me a confirmation detail about the shipping until now.no reply with my emails
I bought 16pcs of hand sanitizer last april 4, 2020 on ArtNaturals website. I paid through paypal, and I was given an order number XXXXXXXXXX. They say that I will receive a confirmation email once the product is shipped and the shipping would be between 24 to 48 hrs. I receive an email by ebay that I paid for the product. But I never received any email from art naturals. I called them but no one is picking up the phone. I emailed them 2x but I never get any response. Im one of the first responder and doing the testing for CoVid 19 here in california for 2 hospital, and my colleagues and I needed that product. I thought the company is legit but it looks like im wrong.

Never received items ordered and cannot get any information from the company regarding our order.
We are a financial institution and ordered hand sanitizer needed for our staff to stay healthy during this pandemic on March 16th. This order was supposed to ship on March 25th. It did not so I followed up with the company. I received an email on March 27th stating the item had been shipped with a tracking number. The tracking number shows the order has NOT been shipped and I am unable to reach the company at all. The emails are being returned and the phone number just has a recorded message. I am requesting a full refund for this order totaling $419.92 as we have had to secure our hand sanitizer from another company.

Placed order with expediated delivery on 3/12 No product, no contact, no response since. Now 4/10
Ordered product on 3/12 and paid for quick delivery. Didnt get product. Was sent some notice that was sent out. Never received it. Checked tracking, ups had something that address was wrong but was 100% correct. No notice from ups. No call from ups or art naturals. Sent numerous emails, no reply. Tried calling numerous times but got machine saying cant take calls, too busy sort of thing. But message is 2 plus weeks old. Credit card has been charged. Absolutely worse experience ever have had. Out money, no product and worse...not a single response to me. I know tough times for everyone right now and have had nothing but patience until saw credit card charged and never got my item. Someone by now should have reached out to me. Not hearing a word is why this report is being made

Order did not ship. Poor customer support. I have not received the refund that the Art Naturals offered.
I ordered 4 gallons of hand sanitizer for myself and coworkers that cost approximately $240. The ad clearly states that all items are in stock and ship within 48 hours. When the item did not ship on time I was offered a refund by Art Naturals. I have not received my refund also the vendor will no longer answer phone calls or respond to emails.

We ordered through amazon over a month ago. Cancelled the order before it even shipped and a month later waiting for a refund on my credit card.

We ordered through amazon over a month ago. We Cancelled the order before it even shipped and a month later waiting for a refund on my credit card. This company is a total scam, hundreds of not thousands of unhappy people online. They take your money and run.
We want a refund back to our credit card immediately. The order is under my husbands name

I placed an order for 32 hand sanitizers. They charged my credit 227.97. I never received my product. My account shows status complete.
On March 12, 2020 I placed an on line order with Art Naturals for 32 hand sanitzers. My order # is XXXXXXXXXX. The cost for 32 bottles of sanitizer $207.98 + 19.99 (expedited S & H) = $227.97.This charge was on my company credit card. They took my money immediately. I received an email on March 18th stating my package had shipped. Included was a tracking # ***. I contacted the company on April 2nd with an email trying to find out what happened to my order. The email was sent to ***. I also called but was unable to speak to anyone or leave a message. When I checked my account on their website showed my order status was complete. I have called several more times always getting a recording. Then on April 7th I sent another email. Not hearing anything I contacted my local UPS office. The lady said that a label was made but it actually was never picked up. Attached you will find a copy of the email I was sent when they made a UPS label and said my order shipped.

X/20/2020 $35.22
They shipped me hand sanitizer that was exploded all over the box and they do not return emails about returns.
*** X/20/2020 $35.22
They shipped me hand sanitizer that was exploded all over the box and they do not return emails about returns. I have sent 5 emails at this point.

My package was undeliverable and was sent back to the company. I have yet to receive my refund. Nobody at ArtNaturals or Amazon will answer the phone.
I am looking for my refund since my package was undeliverable from the Hazel Park Amazon location. Artnaturals and Amazon will not answer their phone and they are not answering my text messages or emails.

I ordered a 4 pack of hand sanitizer, face masks and an oil. Ordered placed on 3/20/20, payment was processed. I recieved a oil and no other products.
Art Naturals (r): Shipment # XXXXXXXXX for Order # XXXXXXXXXX. Amountvtaken out of my account was $53.96 they DBA as Virgin Scent Inc. I did not recieve full order. I tried calling and they aren't taking calls! Order placed 3/2020 They direct you to e mail. I have sent 5 e -mails without a response. I recieved a broken bottle of oil only. See pic below I want a credit or my products.

Ordered Aloe Gel. "Aloe gel" they sent is actually water- NOT gel. Customer svc ph# = recording. My emails unanswered after 10 days.I Want a refund.
Purchased with credit card 2 bottles of advertised pure aloe gel. Recieved water not gel.

Tried to phone company but got a recording directing me to email. Emailed and never heard back.

Bought online in March, recieved last week. Attaching photo of receipt. Refund requested.

I placed an order on 3/15, my credit card was already charged. Still have yet to receive the product and no response from the company Order # XXXXXXXX
I placed an order on 3/15, my credit card was already charged. Still have yet to receive the product and no response from the company Order # XXXXXXXX. Company does not respond to numerous communications

I ordered hand sanitizer from their website. They charged my credit card for the amount of purchase and I have not received the product I ordered.
On March 10, 2020 at 7:03:08 PM PDT, I placed an order with ArtNaturals for a 2-pack of Unscented Hand Sanitizer (SKU# *** My order number is: XXXXXXXXXX. The company accepted my payment of $20.97 and charged my *** Visa credit card on March 11, 2020. Merchant information according to *** is: XXX-XXXXXXX, CA; reference number ***; merchant name - Virgin Scent, Inc.

I tried calling the company at XXX-XXX-XXXX several times. Instead of talking to a customer service representative, I heard a recorded message that said they were receiving a large number of calls and were not accepting any calls at that time. The message also said to send them an email if I needed to get in touch with them. The message also stated that if an order was placed before a certain date (as mine was), it would be shipped on March 25, 2020 and I would receive an email with a tracking number. I have not received an email with a tracking number. I have not received the merchandise I paid for.

When I sent the company an email on April 2, 2020 at 10:22:12 AM, the delivery failed because they were receiving mail at a rate that prevented additional messages from being delivered. I sent a second email on April 8, 2020 at 10:03 AM that was received, but I have not had a response from the company.

The company's website states that their merchandise is back in stock and any orders placed will be shipped within 48 hours. As of today (April 13, 2020), I still do not have the merchandise I paid for.

Never received an order of hand sanitizer despite being charged for it.
Purchase date: 3/11/2020
Purchase amount: $54.96
Order number: XXXXXXXXXX

I placed an order on 3/11 with being told that the order would ship on 3/25. I waited until 3/29 and sent my first email asking for an update on my order. Two days later, I was sent an automatic shipment confirmation email on 3/31 by the company and in it was a tracking number. I checked for 3 days to see if the product arrived at UPS and when it hadn't I emailed them a second time on 4/3. No response to that email either. I finally sent them a third email on 4/10 asking the status of my order. I have received no responses from the company and UPS still only has a label created but no shipment at their facility.

While I'm looking for my order and dealing with all of this, they have advertised on their website that the product I ordered is now in stock and ships within 48 hours. Meanwhile I've been waiting for over a month for my product.

I have not gotten my order nor have I been able to talk to anyone even after sending two emails and calling 4 times.
My complaints: False advertising (Shipping, Product Delivery, lack of communication or no communication on anything no phone, no email response)

Facts or Evidence: March 8, 2020 4:55:42 PM PDT was more order date.
My order was Unscented hand sanitizer - 4 pack plus Beard and Stache Oil.
My total came to *** shipping was free as they were running a special for free shipping.
There website stated any orders placed before the 16 of March would ship the 25th or March.
I have sent two emails no response...I have called no response..I have not received my order and as far as the shipping companies this company is using they are referring any and all inquires back to the seller Art naturals. The shipping label was created as follows 03/11/2020 - 7:08 A.M.

United States

Order Processed: Ready for UPS

No movement on this order and its now 4/13/2020. On the site when I placed my order it stated it would ship priority on the 25th of March.

Remedy: I want my money back plus what I ordered.

Determineing the outcome of the response I will be filing a complaint with the Iowa Attorney Generals Office of Consumer Affairs for fraudulent activity and taking advantage of people during National Emergency or anytime.

$58.47 total order submitted per writer 03/29/20 @08:42 CST. Writer notified of shipping UPS tracking ***. No movement since 03/29/20
$58.47 total order submitted per writer 03/29/20 @08:42 CST to above company for 8 bottles of unscented hand sanitizer (order #XXXXXXXXXX) Writer notified of shipping UPS tracking ***. No movement since 03/29/20. Writer attempted to contact company 3 times WITHOUT response. According to their website, "ORDERS PLACED AFTER 03/24 WILL SHIP 4/8/20"

account debited but no product or no refund.
purchased sanitizer on 3/10/2020.bank account debited for 69.96 on 3/12/2020 by virgin scents (art naturals).I have tried to contact the company by phone and emails with no response.product still not delivered as of 4/13/2020.never had so much trouble trying to get in touch with someone to inquire about my order.I ordered this sanitizer for my business which is portland mkt.I am the owner and I would hate to imagine running my business like art naturals does.They have probaly scammed money from alot of people.I am very disgusted at no response from email or phone.When you try and call you get some man saying your order has shipped but if you need to contact them to send a email which is never replied to.no email was sent when I ordered the product.order #XXXXXXXXXX.

If I could give this company lower than 1 star I would. I ordered hand sanitizer back on 3/12.
I received a UPS tracking label on 3/17 that said it was shipped. The UPS tracking still shows it was never dropped off at UPS for shipping. I have called numerous times and emailed. I have also filed a complaint with the Attorney General's office in CA. They are now investigating this company.
Bad enough to never respond to calls or emails but to do this in a national crisis is unexusable.
I would NEVER do business with this company again. Luckily I did get part of my money back from Paypal. HORRIBLE COMPANY !!!!

This company has horrible customer service. They refuse to answer emails and phone calls. They price gouge on their products and don't ship them even though the claim their product is in stock and ready to ship within 48 hours. Don't buy from them, they're not a reputable company.

I placed an order for 2 gallons of hand sanitizer on 4/8. Their website and email I received clearly stated US orders would be SHIPPED within 48 hours. Got an email 4/10 stating my order was shipped. WRONG. They created a label so they could charge my PayPal account, but never shipped anything. Every one of my emails and attempts at Facebook messages (automated chat bot replies) have gone unanswered. So I just filed a claim with PayPal to get my $120 back. How disappointing and dishonest.