ArtNaturals

Website claims hand sanitizer orders were supposed to ship on 3/25 if purchased before 3/16. Have yet to receive any tracking info or explanations
Ordered through this website for hand sanitizer due to it being unavailable anywhere else. Price was significantly high for the amount but I was desperate so I paid it. It states orders placed before 3/16 would ship on 3/25. I placed the order on 3/10. I expected to receive shipping confirmation on the 25th of March or the next day. I emailed the company on the 26th and never got a response. I also tried calling multiple times and every time it goes to the beeping dial tone. I would not care if shipping was delayed but customers should be made aware. If you are claiming you have hand sanitizer in stock then you should be prepared to ship it or at least have a way to communicate with the customers. I have also seen there website has fake reviews and the real reviews on other webpages state when items are sent out they arrive damaged and product seems sketchy. There were not many reviews available for this company prior to my order or I would never have taken the chance. Do I file a complaint with PayPal to get my money back?

Price gauge: hand sanitizer Amazon for *** per bottle whilst on its website the same was priced at *** for 4 bottles aka *** per bottle.
I bought 2 bottles from Art Naturals on Amazon and then immediately canceled the order because I realized they were price gauging. The company refused to cancel my order and shipped the item anyway a week after I wrote to . I am immune compromised and at high risk from COVID. Amazon customer service wrote to Art naturals as well TWICE advising them to cancel the order and they did not respond to Amazon. They advised me to return the order but then did not send instructions. Even if they do, I am at high risk for COVID because of my health. How can they ask me to go to a store!! All I want is a refund of my order or at least a price adjustment of *** per bottle. Refund the balance *** = *** x 2 =

This company price gauged me on hand sanitizer *** for two bottles), charged my visa and never shipped product. I reached out numerous times ignored.
Company price gauged hand sanitizer *** for two bottles) but I was desperate and ordered. They charged my visa yet never shipped product. I called, emailed and used their online inquiry all to no avail. No response after my repeated inquiries. Inquiries ignored between March 9-March 27 timeframe.

This company is price gouging in a time of need for hand sanitizer. The normal cost is $4 per bottle now they are charging almost double that amount.
This company is price gouging in a time of need for hand sanitizer. The normal cost is $4 per bottle now they are charging almost double that amount.

No one answers phone or email to inquire about order.
I ordered hand sanitizer totalling *** on March 10th as their website stated it was in stock. I was expecting it to come in 5-7 days instead they switched their date to ship on March 25th. I have tried calling and emailing to get an update or a possible refund and cannot get through to anyone. My order number is XXXXXXXXXX

I ordered hand sanitizer and it was promised delivery on the 24th. Today is the 27th and no delivery
See above

Items were damaged and UPS discarded them. I never recieved them. Sender does not answer emails nor calls.Would like a refund of $25.97.

Order#XXXXXXXXXX on 3/6/2020. UPS discarded them on 3/20/20 due to damage and would not deliver them to me. I called Art Naturals several times and emailed several times only to get an automated message. I would like to get a refund of *** spent on hand sanitizer 2 pk. I used my Visa bank card for payment.
I am permanently disabled and the *** is a substantial amount of my monthly income. I want to request a refund for this amount. Below is UPS tracking of my shipment. UPS Tracking number is : #***
Shipment Progress
Table View
Overview Detailed View
Progress Indicator Status Date Location Activity
Future Event Delivery - -
-
Current Event In Transit 03/20/2020 9:12 A.M. *** United States
Destination Scan

03/20/2020 6:07 A.M. *** United States A damage has been reported and we will notify the sender.
Past Event Package Halted 03/20/2020 6:03 A.M. *** United States
The package has been damaged. All merchandise has been discarded and the sender will be notified.

DOES NOT SHIP by the promised ship date.
DOES NOT respond to emails.
DOES NOT utilize their customer service phone number, AT ALL.
DOES NOT respond to messages on Facebook.

Price gouging.
Ships damaged packages weeks late.
Then also does not do anything about the damaged product.

BUYER BEWARE!

Rated one star because no star was not an option.

I received the wrong item.
I placed an online order for 12 bottles of unscented sanitizer as I cannot use scented products. I received 12 bottles of lavender scented sanitizer. I have been unable to reach the company by phone or e-mail to resolve the problem. I sent my first e-mail on 3/20/2020 and a second e-mail on 3/25/2020.

Order No. XXXXXXXXXX
Amount of purchase:

Ordered sanitizer March 12 & requested refund March 13th. Called, emailed, Instagram messaged several times and request ignored.
Order number: ***

This company took advantage of everyone's panic about Covid and price gauges hand sanitizer that wasn't even in stock. Ordered March 12, called several times no answer, emailed several times no answer from March 13 to now. Item was not shipped yet card was charged right away and no response for cancellation or refund. Went to their Instagram page and tried to request there where there are several other customers complaining of the same thing as well as Twitter. Got general responses saying they are busy and also that customer seduce is a different department from Instagram but that they would contact about my issue and email me. No one emailed and still no help. They continue to put customers down a wild goose chase for help and answers. Then I got an email saying package shipped yesterday and still no response to my request to cancel and refund. Took my and many other customers money without shipping but won't respond for request as to cancel and refund.

I placed 03/21/2020 on their website They selling the same products for 60% less on Amazon. My order was not shipped, they wont refund wont respond
I placed an order on their website on 03/21/2020 Shortly after I realized they are engaging in price gouging since I paid about 60% more then what they are charging their amazon customers. I emailed them several times trying to receive a refund. I kept getting a generic email response thanking me for my order. I then called about 15 times but they don't answer the phone and there is no option to leave a message. I also contacted them on FB today. My order was not shipped despite their promise to ship it two days ago. regardless. I should be able to cancel an order that never even left their warehouse but they are ignoring me and several other customers who are trying to get a hold of them (see reviews on there their facebook page) Besides ignoring their customers they are price gouging taking advantage of the Coronavirus pandemic , which is illegal. I ask for a full refund asap. Shameful business practice. It has been a week that I have been trying to get an actual response from them

Ordered from them. Sent an e mail 2 days later to cancel my order as no one is available on the phone. No reply. Have e- mailed a number of times but no reply. Noticed they have charged my credit card and sending notices my order has been processed after 3 weeks in their system. Their shipping date is past and U P S. has no idea who I am.

Despicable business practice. Be aware of this company.

The product was not what it claimed.
Ordered through Amazon on March 12, 2020
Artnaturals Organic Aloe Vera Gel (4 Pack x 12 Fl Oz / 355ml) for Face, Hair & Body - 100% Pure Cold Pressed - for Sun Burn, Eczema, Bug or Insect Bites, Dry Damaged Aging skin, Razor Bumps & Acne
Sold by: ArtNaturals US
***
I was charged ***
Arrived March 24, 2020. The box was wet and damaged. One of the four bottles was broken. This should have been a green aloe vera GEL. It appears to be soap water. It absolutely is not what is was represented to be. This appears to be a scam as aloe vera is a key ingredient for hand sanitizer. It appears this company is sending out water instead of the product at a elevated price during the height of a pandemic.

I ordered a bottle of their Aloe Vera Gel from the Amazon site to mix with 90% alcohol to create an effective hand sanitizer during this Covid-19, Corona Virus pandemic. What did I receive for my $19.00? A bottle of water! That's right. No gel. Plain water! The bottle had their label for Aloe Vera Gel on it alright but was filled with nothing but water! Don't waste your money or time ordering from this "company". Beware these scammers!

I ordered un-scented hand sanitizer and received the sanitizer with a fragrance. Customer Service doesn't respond.
On March 12, 2020, I was searching the internet for a company that sold hand sanitizer due to the virus outbreak. I came across ArtNaturals site and placed an order right there and then because they advertised scent free products. I was aware the product wasn't going to ship for at least a week as it was noted on their website. The next day, I went to the page on Facebook and saw a lot of posts about how this company was scamming customers because customer service wasn't responding back to them about their orders. I called and sent numerous emails and private messages and it wasn't until 4-5 days later that I heard back saying they were overwhelmed with the number of orders and was trying to fulfill them. On Monday, 3/16/2020, someone from the company posted a video showing that they received a large supply of the sanitizers and that they were getting ready to ship any time. A day later, I received tracking info and on Saturday, March 21, 2020, the package arrived. To my surprise, the sanitizer was infused with lavender and not un-scented. The company didn't contact me to inform me of the change and just shipped it assuming it would be ok. Well, there was a reason why I didn't want the product scented. I sent them numerous emails and private messages and haven't heard back. Not sure if I will. I don't know if I'll have a reaction to the lavender scent and I'm sitting on the fence to dispute this with my credit card company. I've had two other companies pull a fast one on me that I had to dispute. Getting tired of being taken advantage of.

This business engages in price gouging during the coronavirus pandemic, They then ignore their customers by simply sending computer-generated emails. Price gouging during a crisis is illegal in California. Once you place an order, they no longer care to respond to you. The worst business I have ever dealt with. Period.

I ordered 2 bottles of hand sanitizer for *** on March 10 and have not had any confirmation or shipping updates and no items
I ordered 2 bottles of hand sanitizer for *** plus *** for shopping on March 10. I paid through paypal. I have not had any updates on my order . my order totaled about *** I have yet to even get any email from art naturals to let me know when my item will ship or arrive. I have emailed them to ask them to PLEASE CANCEL THIS ORDER AND REFUND MY MONEY to the original form of payment IMMEDIATELY.

They should not be advertising an abundance of hand sanitizer and take orders and money and never even contact their customers with a confirmation or update on the order. When I called the merchant number I got no response. Is this a scam during the corona crisis while people are scrambling for hand sanitizer? If they have such a huge stock as suggested on their website, there should be no delay in sending a confirmation or an update on shipping. Right now all I want is to cancel this order and get a refund of my purchase

This is what I got from paypal- Invoice id: ***

Thank you

I canceled my order well before shipping, but the business shipped anyway and has not given refund or even replied to emails or answered their phone.
On March 11, I ordered from artnaturals the product "unscented hand sanitizer - 2pack." (SKU: *** Order number was XXXXXXXXXX. Price was *** incl tax and shipping, paid by paypal. Artnaturals said in email confirmation that the product was out of stock but would ship on March 25.

On March 15, I attempted to call to cancel the order, but only heard a prerecorded greeting with no way to leave a message but telling customers to send email inquiry instead. I immediately (still March 15) sent an email canceling the order and asking for a refund. I did not need the product anymore and was especially keen on not having it shipped to me because the product is in high demand now and I wanted someone who really needs it to be able to order it.

On March 17, I received an email from artnaturals saying it was being shipped. (Miraculously, it seems, it was now in stock.) I tried calling to again to cancel - still no answer by a person - and then emailed again to explain I had already told them to cancel, and to NOT ship the item. I still have never heard from them after any of my emails.

On March 18, I received a package from them and it is not even the product I ordered - it is a lavender scented hand sanitizer, and both of the bottles had not been closed all the way and much of the gel had leaked out into the package. So not only was it NOT what I ordered, it arrived damaged after I had canceled the order in the first place, and at a time when thousands of people are trying to buy hand sanitizer who really need it. This is shameful behavior on many levels. I demand a refund, and I am still willing to return the items they sent me.

Recently I placed an order for a product of hand sanitizer and customer service is unavailable.
I recently purchased a product of hand sanitizer which showed fully in stock at time of order, I even placed the order with expedited shipping in the product ordered. I was charged immediately and have yet to receive any updates nor a shipping delivery email as states in the email saying purchase accepted. I called their customer service number listed on their website and no one answered it went to voicemail and no one answered after multiple attempts through out the day to reach anyone.

I have been attempting to obtain a refund from this business. All form of contact has failed numerous times.
I purchased a pack of 4 unscented hand sanitizers on March 12th, 2020 for a total of *** After taking notice that these packs were only 8 oz, I attempted to contact for a cancellation and refund. An email was sent with my order number, #XXXXXXXXXX. I waited for the required 1 business day, but no reply had and still has not been received. I attempted to contact again on March 16th, this time through telephone, but the call failed each time. It would ring numerous times before stating the mailbox was full and hanging up. I called throughout the day, but the same occurred. There was no live chat to be found. I resorted to their Facebook page, where I messaged, but received no way to contact. I finally read the reviews from other customers experiencing the same problem with customer services no one could be contacted about refund issues or items not received. Their support page on Facebook no longer works and their pricing is outrages. I want to make sure that I support others dealing with similar issues and prevent future customers from purchasing from a store that does not provide adequate customer service.