All of these pictures are screen shots from facebook. I see the unit in two of them as well as the ones with the broken door (which no one ever made our office aware of this is the first time this has been brought up) However, the picture with the horse dose not prove that the unit is not there. From your exhibits 1 & 2 the unit is off to the side so of course it is not showing.
Our office was called stating we needed to trade the 4 yard dumpster out due to a rusted out bottom and when we traded it out our driver mistakenly took a 2 yard. There was always a 4 yard on site until the switch out in October of 2015.
Unfortunately, these things occur from time to time. Our sister companies have the units reserved at the time however, there are variables that could occur, such as damaged units picked up from events prior to this one.Arwood Waste sincerely, apologies for any inconvenience this may have caused you....
First and foremost, on behalf of Arwood Waste and myself I sincerely, apologize for the experience you have had with our company. Your account has a zero balance and has been closed.
I apologize for all the inconvenience and non communication from Arwood Waste. However, I have checked all phone records and do not see any request for removal. If these emails were being sent to [redacted] then they were not addressed as she left the company a few months ago. The balance is $1,140.35,...
however to get this settled now I can offer you a pay off of $840.35
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I never stated that the charges were justified. I did not and do not accept any charges. The multiple errors were on their end and I do not accept responsibility for them. Perhaps your staff should be trained better to take information correctly and a driver should not have been sent out for a second day when he could not find us the first day. It's scammy to say they were out 2 days because common sense would dictate not to send a driver out again. I can remove the dispute at any time, but not until I hear a reasonable response where I am not responsible for their information taking errors, of which there have been multiple.
Regards,
[redacted]
We did not receive a cancellation for this order. When the driver got to the site, someone told him that they had split the toilet rental with someone else from the event and there was already 2 portable restrooms and 1 sink onsite. I called the customer and left a message advising that...
there was no cancellation submitted to the office and they would still be charged for the rental. Mr. [redacted] has a balance with Arwood Waste he paid the $641.79 and then proceeded to call his bank and do a charge back on the dollar amount. He now owes the $641.79 as well as a $75 non sufficient funds fee, making a total of $716.79. There has also been a mechanics lien placed on the property that requires a $425 payment for removal.
Complaint: [redacted]
I am rejecting this response because: I never said yeah but the invoices came from your sister company. Read the trial of emails and show me where I did ever say that!!! Plain and simple I did not get a service from you, your sister company or your mother company or nobody. There is no grounds to collect this money. Why are you deliberated trying to ignore that there is an email from your company or your sister company cancelling the service? Have you read the attached email? Please give me your comments on the attached email and tell me how can you try to collect for a service that your company, either sister company never delivered, and that your representative Mr. [redacted] himself canceled?I owe you nothing, cero, nada. I need you invoice to be cancelled, the lien withdraw, my statement with CERO balance sent to me ASAP.
Regards,
[redacted]
The invoice has been removed and you do not owe Arwood Waste anything. I do sincerely, apologize for the inconvenience this has caused.Thank you,[redacted]
The reason your account was not flagged is due to Arwood Waste does not enter into our billing system until the units are delivered. This way there is no chance of a cancellation or overbooked occurrence and the credit card being run. We take the upmost safety precautions when dealing with our potential customers credit card/check information. We do sincerely, apologize that you have endured these frustrations on your special day. I am not real sure exactly what else I could do besides apologize. Please accept Arwood Waste sincerest apologies.
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me. I also want to mention that I dealt with [redacted] on this matter and she was extremely apologetic and kind.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12346644
I am rejecting this response because:
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Their response is not true. The Unit was not serviced Nov 2013- July 2014 and we paid to have it done. The vehicle in the driveway in August were not in the way according to the driver who serviced it in Sept 2014. He said that it could be pumped from the street. It is obvious that there will be vehicles in the driveway when the house is being worked. If the driver thought that there was a vehicle in the way then he should have exited his vehicle or called and asked us to move it. It is not a very long driveway at all. Also we only failed to pay for the last 4 months because they owed us a significant refund and were ignoring my requests to resolve the issue. That only adds up to $639.72 and not $1246.52. They owe us for the months of non-sevice and we have several witnesses to prove that the porta potty sat unserviced for months and months. As previously stated, it was unusable for months due to its disgusting nature. I own a company too and would never treat my customers the way I have been treated by Arwood. I do not appreciate being lied to and ignored. I can see from all the complaints on this website that I am not the only customer who has also been treated this way. Arwood needs to take a good look at the way they handle their customer service and do something different because treating their customers very badly is not any way to run a business.
Regards,
[redacted]
There will be $159.93 placed back in Mr. [redacted]'s account within the next 5 business days. This is the amount of the month he was billed and did not have the unit. The complaint states $180 that is not the monthly rental he paid
There were no charges made to the credit card provided because we did not render any services to your party. We are addressing the communication issues that you have faced internally to ensure that this does not happen to any other customer. I will do additional research to try and...
assist you with getting some container service to your location.
I do not feel Ms. [redacted] has been treated badly all Arwood Waste is asking for is payment for services rendered no more nor no less. The unit was services and per Ms. [redacted]'s comment she has witnesses to back up the fact that it was not cleaned. I wouldn't go as far as to say we have witnesses however, I can try and get in touch with the driver to compare his story and there's. All Arwood Waste is asking is for payment. The balance as of now 1/8/2014 is $1,246.52. Ms. [redacted]'s desired outcome is for the collection letters to stop. These will stop as soon as we receive payment in the Arwood Waste office.
Complaint: [redacted]
I am rejecting this response because: There was not a service!! How can I put it in plain English so you can understand? There was never a service provided! The service was scheduled to be provided on 5/22/2017 and that same day I received an email (attached) cancelling the service. I never received a service from your company. I cannot pay for something I never received. And furthermore, there was not a service in June either.Please come to your senses and drop the case, send me an statement with CERO balance and withdraw the lien filed against me. And do not even think about sending me a 1099C because I do not owe you anything. There was never a service provided! You have you own email to attest and support my claim that never a service was ever provided.
Regards,
[redacted]
The balance on this account is $2,696.57 for services rendered 12/9/2014 thru 6/2/2015. This is a valid charge and Arwood Waste request it to be paid asap. The compliant states that they were advised they had a zero balance. The [redacted] that sent the email is no longer employed at...
Arwood Waste and things like this would be the reason why. She was not in the billing department and had no authority to advise of a zero balance. As far as being hung up on this did not occur until my [redacted] was cursed at and verbally abused. That is when she disconnected the call.
All of these pictures are screen shots from facebook. I see the unit in two of them as well as the ones with the broken door (which no one ever made our office aware of this is the first time this has been brought up) However, the picture with the horse dose not prove that the unit is not there. From your exhibits 1 & 2 the unit is off to the side so of course it is not showing.
Our office was called stating we needed to trade the 4 yard dumpster out due to a rusted out bottom and when we traded it out our driver mistakenly took a 2 yard. There was always a 4 yard on site until the switch out in October of 2015.
All outstanding dollar amounts on [redacted]'s account have been removed.
Unfortunately, these things occur from time to time. Our sister companies have the units reserved at the time however, there are variables that could occur, such as damaged units picked up from events prior to this one.Arwood Waste sincerely, apologies for any inconvenience this may have caused you....
First and foremost, on behalf of Arwood Waste and myself I sincerely, apologize for the experience you have had with our company. Your account has a zero balance and has been closed.
I apologize for all the inconvenience and non communication from Arwood Waste. However, I have checked all phone records and do not see any request for removal. If these emails were being sent to [redacted] then they were not addressed as she left the company a few months ago. The balance is $1,140.35,...
however to get this settled now I can offer you a pay off of $840.35
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I never stated that the charges were justified. I did not and do not accept any charges. The multiple errors were on their end and I do not accept responsibility for them. Perhaps your staff should be trained better to take information correctly and a driver should not have been sent out for a second day when he could not find us the first day. It's scammy to say they were out 2 days because common sense would dictate not to send a driver out again. I can remove the dispute at any time, but not until I hear a reasonable response where I am not responsible for their information taking errors, of which there have been multiple.
Regards,
[redacted]
We did not receive a cancellation for this order. When the driver got to the site, someone told him that they had split the toilet rental with someone else from the event and there was already 2 portable restrooms and 1 sink onsite. I called the customer and left a message advising that...
there was no cancellation submitted to the office and they would still be charged for the rental. Mr. [redacted] has a balance with Arwood Waste he paid the $641.79 and then proceeded to call his bank and do a charge back on the dollar amount. He now owes the $641.79 as well as a $75 non sufficient funds fee, making a total of $716.79. There has also been a mechanics lien placed on the property that requires a $425 payment for removal.
Complaint: [redacted]
I am rejecting this response because: I never said yeah but the invoices came from your sister company. Read the trial of emails and show me where I did ever say that!!! Plain and simple I did not get a service from you, your sister company or your mother company or nobody. There is no grounds to collect this money. Why are you deliberated trying to ignore that there is an email from your company or your sister company cancelling the service? Have you read the attached email? Please give me your comments on the attached email and tell me how can you try to collect for a service that your company, either sister company never delivered, and that your representative Mr. [redacted] himself canceled?I owe you nothing, cero, nada. I need you invoice to be cancelled, the lien withdraw, my statement with CERO balance sent to me ASAP.
Regards,
[redacted]
The invoice has been removed and you do not owe Arwood Waste anything. I do sincerely, apologize for the inconvenience this has caused.Thank you,[redacted]
The reason your account was not flagged is due to Arwood Waste does not enter into our billing system until the units are delivered. This way there is no chance of a cancellation or overbooked occurrence and the credit card being run. We take the upmost safety precautions when dealing with our potential customers credit card/check information. We do sincerely, apologize that you have endured these frustrations on your special day. I am not real sure exactly what else I could do besides apologize. Please accept Arwood Waste sincerest apologies.
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me. I also want to mention that I dealt with [redacted] on this matter and she was extremely apologetic and kind.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12346644
I am rejecting this response because:
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Their response is not true. The Unit was not serviced Nov 2013- July 2014 and we paid to have it done. The vehicle in the driveway in August were not in the way according to the driver who serviced it in Sept 2014. He said that it could be pumped from the street. It is obvious that there will be vehicles in the driveway when the house is being worked. If the driver thought that there was a vehicle in the way then he should have exited his vehicle or called and asked us to move it. It is not a very long driveway at all. Also we only failed to pay for the last 4 months because they owed us a significant refund and were ignoring my requests to resolve the issue. That only adds up to $639.72 and not $1246.52. They owe us for the months of non-sevice and we have several witnesses to prove that the porta potty sat unserviced for months and months. As previously stated, it was unusable for months due to its disgusting nature. I own a company too and would never treat my customers the way I have been treated by Arwood. I do not appreciate being lied to and ignored. I can see from all the complaints on this website that I am not the only customer who has also been treated this way. Arwood needs to take a good look at the way they handle their customer service and do something different because treating their customers very badly is not any way to run a business.
Regards,
[redacted]
There will be $159.93 placed back in Mr. [redacted]'s account within the next 5 business days. This is the amount of the month he was billed and did not have the unit. The complaint states $180 that is not the monthly rental he paid
There were no charges made to the credit card provided because we did not render any services to your party. We are addressing the communication issues that you have faced internally to ensure that this does not happen to any other customer. I will do additional research to try and...
assist you with getting some container service to your location.
I do not feel Ms. [redacted] has been treated badly all Arwood Waste is asking for is payment for services rendered no more nor no less. The unit was services and per Ms. [redacted]'s comment she has witnesses to back up the fact that it was not cleaned. I wouldn't go as far as to say we have witnesses however, I can try and get in touch with the driver to compare his story and there's. All Arwood Waste is asking is for payment. The balance as of now 1/8/2014 is $1,246.52. Ms. [redacted]'s desired outcome is for the collection letters to stop. These will stop as soon as we receive payment in the Arwood Waste office.
I sincerely, apologize for the inconvenience. Mr. [redacted] account is closed with a zero balance
Complaint: [redacted]
I am rejecting this response because: There was not a service!! How can I put it in plain English so you can understand? There was never a service provided! The service was scheduled to be provided on 5/22/2017 and that same day I received an email (attached) cancelling the service. I never received a service from your company. I cannot pay for something I never received. And furthermore, there was not a service in June either.Please come to your senses and drop the case, send me an statement with CERO balance and withdraw the lien filed against me. And do not even think about sending me a 1099C because I do not owe you anything. There was never a service provided! You have you own email to attest and support my claim that never a service was ever provided.
Regards,
[redacted]
The balance on this account is $2,696.57 for services rendered 12/9/2014 thru 6/2/2015. This is a valid charge and Arwood Waste request it to be paid asap. The compliant states that they were advised they had a zero balance. The [redacted] that sent the email is no longer employed at...
Arwood Waste and things like this would be the reason why. She was not in the billing department and had no authority to advise of a zero balance. As far as being hung up on this did not occur until my [redacted] was cursed at and verbally abused. That is when she disconnected the call.