[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Unfortunately, there is not a refund for this customer. Arwood Waste could not help the original unit was damaged and to prevent our customer from not having a unit we searched elsewhere. We do apologize for this unfortunate incident however, the dollar amount was agreed to and Arwood Waste...
Arwood Waste will remove the lien on the property and close the account with a zero balance. There will be a lien release sent Wednesday 8/19 to [redacted] as well as mailed to [redacted]. Arwood Waste still feels we fulfilled the services but as a good will gesture for our valued customers this will be removed from the account.
First and foremost I sincerely, apologize for the inconvenience. I can offer you $100 credit to your account for a future order however, I can't put $100 back on your card
Arwood Waste sincerely, apologize for the inconvenience however, on the order form it states there may be additional funds due to mileage. There is really nothing we can do about the mileage cost.
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted] had been called numerous times with no response about the past due amount. He was also sent a Notice To Owner before the lien was placed. All charged and fees are indeed valid for services rendered. Thank you,[redacted] Office Manager Arwood Waste &...
Complaint: [redacted]
I am rejecting this response because:The business has failed miserably to address the core of the complain, which is the fact that the rep had messed up the order and the business did not respond when contacted by the customer to solve the issue. Consequently, this resulted in refusing to accept the service. The business has to be held accountable for the failure of this transaction due to its [redacted]' incompetency, not the client who tried hard to resolve the problem.
Regards,
[redacted]
Your sales person was [redacted] as [redacted] is the [redacted] and does not do sales. The $125 is from our [redacted] company for trying to deliver and the delivery was refused. The $125 is a valid charge
At this time as far as a refund there is nothing I can do as Mrs. [redacted] has already gone to her credit card company and stopped the payment to Arwood Waste. At this time I am requesting you retract your dispute and we will refund the $107. As Mrs. [redacted] stated these charges are justified
Unfortunately, the restroom trailer was double booked from our sister company on that day. I sincerely, apologize for this however, this was beyond Arwood Waste control and we reached out to all of our local vendors to try and help but with the eclipse there was absolutely nothing we could do
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
All of the bank information giving has been destroyed as well as deleted out of our internal system. There was not ever charged or taken from the bank account.
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Unfortunately, there is not a refund for this customer. Arwood Waste could not help the original unit was damaged and to prevent our customer from not having a unit we searched elsewhere. We do apologize for this unfortunate incident however, the dollar amount was agreed to and Arwood Waste...
proceeded with the order.
There has been a lien release sent to our customer as well as an email stating the company has a zero balance.
All fees have been removed from this account as it was an internal accounting issue. I sincerely, apologize for the inconvenience
Arwood Waste will remove the lien on the property and close the account with a zero balance. There will be a lien release sent Wednesday 8/19 to [redacted] as well as mailed to [redacted]. Arwood Waste still feels we fulfilled the services but as a good will gesture for our valued customers this will be removed from the account.
I have requested processed your refund and it will show on your credit card within 3-5 business days.I sincerely, apologize for the inconvenience
First and foremost I sincerely, apologize for the inconvenience. I can offer you $100 credit to your account for a future order however, I can't put $100 back on your card
Arwood Waste is working diligently, to resolve this issue. The credit card provided has not been ran and will not be until the unit is on site.
Arwood Waste has never received a payment in the amount of $106.54. We have no record of request for removal any sooner than the unit was removed.
Arwood Waste sincerely, apologize for the inconvenience however, on the order form it states there may be additional funds due to mileage. There is really nothing we can do about the mileage cost.
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr. [redacted] had been called numerous times with no response about the past due amount. He was also sent a Notice To Owner before the lien was placed. All charged and fees are indeed valid for services rendered. Thank you,[redacted] Office Manager Arwood Waste &...
Demolition
Complaint: [redacted]
I am rejecting this response because:The business has failed miserably to address the core of the complain, which is the fact that the rep had messed up the order and the business did not respond when contacted by the customer to solve the issue. Consequently, this resulted in refusing to accept the service. The business has to be held accountable for the failure of this transaction due to its [redacted]' incompetency, not the client who tried hard to resolve the problem.
Regards,
[redacted]
Your sales person was [redacted] as [redacted] is the [redacted] and does not do sales. The $125 is from our [redacted] company for trying to deliver and the delivery was refused. The $125 is a valid charge
At this time as far as a refund there is nothing I can do as Mrs. [redacted] has already gone to her credit card company and stopped the payment to Arwood Waste. At this time I am requesting you retract your dispute and we will refund the $107. As Mrs. [redacted] stated these charges are justified
I do apologize for the lien threats however, the $897.93 is not due as a refund
This has been removed. Your account has a zero balance and is closed
Unfortunately, the restroom trailer was double booked from our sister company on that day. I sincerely, apologize for this however, this was beyond Arwood Waste control and we reached out to all of our local vendors to try and help but with the eclipse there was absolutely nothing we could do
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
All of the bank information giving has been destroyed as well as deleted out of our internal system. There was not ever charged or taken from the bank account.