Complaint: [redacted]
I am rejecting this response because: your records are incorrect. Multiple phone calls were placed prior to June 30th and during July as previously documented and submitted.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Consumer called and stated issue is resolved.
in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 10251757
I am rejecting this response because: The company has responded with false information. The company did not advise us of any such overbooking with any ample time. As a matter of fact, on 8/25/14 I confirmed the order once again. I was assured that the delivery would be made on 8/29/14. The company had my email and my and my daughter's cell phone numbers. I started calling all of the numbers given from the company on 8/29/14 when delivery had not shown up before the wedding rehearsal dinner. I kept getting answering machines and left messages. I continued to call on the day of the wedding, 8/30/14, and left messages. I never got a return call from the company. I called again on 9/2/14 and finally got a live person. Before I decided to file this complaint, I also emailed the owner of Arwood Waste, Inc. a couple of times, explaining the situation and got no response.
The company should be able to supply proof of so called dated emails and phone records to back up the response that "Arwood called and emailed multiple times to advise."
I am not looking for anything tangible because there is nothing tangible to get (luckily we did not pay up front). I am simply looking for the company to own up to their mistake, stop responding with false information, and for this to get PUBLISHED for anyone who comes to the Revdex.com site to see. I do not want another bride, her family and their guests to be at a rehearsal dinner and wedding for 150 and there be no working restrooms at the venue! I understand that I am just a little fish in a big sea but this is not the way that you should do business with anyone. You have no idea of the anguish it caused.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint:...
[redacted]
I am rejecting this response because: Arwood has not given any reasonable response to unreasonable business practices and furthermore a lien has been filed on the property located at 218 Morton Rd this last week. It is not a practice of mine to file complaints and never have in the twenty-five years in the building trades but I have never been treated with such dishonesty and disregard even while their employee led me on for a month telling me he would get the situation taken care of. At no time have I been unreasonable and would like an end to this situation at the very least; the lien removed and the bill zeroed out. Arwood is a large company and should not be allowed to just run over small business just because they are big and have an in house attorney pushing his weight around. Again, I have not been unreasonable yet accused of harassment for holding their employee to what he stated to me over and over for a month as well as a voicemail left to me as well that this situation would be resolved. Since then there has been nothing but continued billing statements charging for attorney fees and lien threats. It is obvious that they being a large company with money and an in house attorney is continuing to push over a small business as they have been unreasonable from the beginning. Even their own employees don't agree with their business practices; as we have been told from several in the billing department that they would be taking the same action. However, none of them will now return calls. It is my hope that Arwood will re-visit how this situation came about, make things right with the homeowner and I, and prevent this from happening to future customers. It is not our belief that our complaint will raise much concern for a large business however, this continued practice will bring eventual ruin from within the company as well as from the outside.Regards,
[redacted]
The call could not have been to our business yesterday as we do not have any prices like that. However, our call center associates do not know if we have anything in stock here or with our sister companies nordo they know if there would be a price increase as all they do is take incoming potential sales calls. He sounds as if you may have reached another company similar to ours.Thank you,[redacted]
Arwood waste is indeed a nation wide company. I spoke with the driver and he stated the dumpster was in fact a it was a 15 yard that they delivered because they couldn't have delivered the 20 yard because it was up a goat trail on top of a mountain. I am at liberty to offer you...
We did not receive a cancellation for this order. When the driver got to the site, someone told him that they had split the toilet rental with someone else from the event and there was already 2 portable restrooms and 1 sink onsite. I called the customer and left a message advising that there was no cancellation submitted to the office and they would still be charged for the rental. Mr. [redacted] has a balance with Arwood Waste he paid the $641.79 and then proceeded to call his bank and do a charge back on the dollar amount. He now owes the $641.79 as well as a $75 non sufficient funds fee, making a total of $716.79. There has also been a mechanics lien placed on the property that requires a $425 payment for removal.
Complaint: [redacted]
I am rejecting this response because: I am only willing to pay the advertised amount of $79 plus the delivery fee of $29. I am also requesting that the advertisement be removed that is stating those rates with no reference of additional fees. I am willing to forgo the $50 credit that I also signed up for in the advertisement.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I called companies again yesterday trying to get a porta potty last minute. Arwood has other phone numbers in [redacted] ([redacted] this time) and I almost placed another order with them before realizing it was the same company! The quote I was given yesterday was $175 for a standard unit and no extra charge. I didnt get the sales lady's name but she said they weren't out of units and there wasn't an extra delivery charge for the delivery location. When I asked what company it was and said I had already had this company break a contract with me she said, "Oh I heard about you this morning." I'm unimpressed with the way they do business at Arwood or [redacted] or [redacted] or whatever they are going by today.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I feel I should be reimbursed for the generator I rented for the trailer which I did not receive. I received no explanation of why the order was not delivered. I do not want anyone else to experience this situation and as I reviewed the Revdex.com website , this was not the first occurrence! Additionally, I would like to know why I was told I would be called with information and was not. This is not a small matter--it caused considerable anxiety and stress to my family and I.
Regards,
[redacted]
My name is [redacted] and I have an open complain filed with the you regarding Arwood Waste. I would like to provide an update to this issue.On January 9, 2015 I have received additional correspondence from Mr. [redacted] with a copy of invoice [redacted] dated 12/30/2014. This invoice indicates a 31-60 days past due amount of $606.62. I requested detail of this past due amount as we have not received an invoice or any billing which indicates this dollar amount. Further, I was able to retrieve invoice [redacted], which indicates the final billing for this unit in May of 2014. This is the original invoice we disputed as the unit was not serviced as agreed during the rental period. I have, however, authorized a payment in the amount of $65 which includes the $58 final fee as well as the $7 in interest fees we received invoices for while disputing this claim.When I again inquire about the detail of the charges that show up in November, I am told that Mr. [redacted] will be adding additional service charges. I am assuming this is additional charges for fees between May and October when there was no monthly service fee billing. I have included a copy of the exact email exchange.Mr. [redacted] insists that the unit was removed on 11/24/2014. Further, Mr. [redacted] has become argumentative and is now refusing to speak with us on this matter. Given that there was no monthly billing and we have a final invoice (although disputed) invoice for removal in 5/12/2015, I am not sure how best to proceed. I have spoken with the property owner's son who is understandably incredibly upset by all of this, as am I. The property was photographed to be put on the market over the summer. The photographs will not show the portable unit on the property. Your attention to this matter is much appreciated. Sincerely,[redacted]
Complaint: [redacted]
I am rejecting this response because: when I purchased the apartments in December 2012, I continued the previous service from the prior owner. I did NOT make a new order. The dumpster from December 2012 has been a Two yard dumpster. It is true that I did recognize that the dumpster was a two yard rather than a four yard until the fourth quarter of 2014. At that time, I made the request for a refund for the difference between a four yard and two yard dumpster.Further, I do not want the current two yard dumpster traded out for a four yard dumpster as I do need the capacity of a four yard dumpster.If Arwood Waste wants to resolve this matter then the company need to communicate with its customer rather just take actions that the customer has not requested!!!
Regards,
[redacted]
because:I never said I would not pay for services received - especially since I gave Arwood Waste my credit card information and authorization at the time of ordering and I never instructed them not to process it. In addition, Arwood Waste was paid as agreed because I initiated the payment online myself even though they already had my payment information. Arwood Waste refused to process my credit card and then sent letters stating I was delinquent. I made numerous attempts to contact Arwood Waste but they refused to speak with me to discuss the service issue. I may have stated that I did not feel like I should pay the full amount since this company DID NOT provide me services for the 30 days promised in their written contract but I NEVER stated I would NOT pay. I still feel like I should be partially reimbursed or compensated because I had counted on the unit for 30 days and I can prove that I was guaranteed a unit for 30 days in writing but had the unit for 2 and 1/2 days. The initial 10% discount was given to me for a matter unrelated to the 30 day service agreement they dishonored. This company has been unprofessional from the start and their level of customer service is poor at best. I repeatedly asked for a manager or supervisor to contact me and no one would do so. I also cannot believe that a CEO or President of a company who received an email and letter sent to his personal company email address detailing the many errors his company made in this situation, would not take the time to personally respond - especially since his company continued to threaten me with collection letters, threats of reporting me to credit bureaus and to the IRS and harass me - all in error - long after they had already received payment in full.
Regards,
[redacted]
Your balance is $213.93. My staff has taken multiple calls as well as setting the service up. We are requesting payment in full as we are a service. What we paid [redacted] is between Arwood Waste and [redacted].We do a lot of business with [redacted] and the price you were told is exclusively Arwood's...
price. Please pay your balance as services were rendered
The 10% was given due to an error in the delivery address. Arwood Waste had not received payment therefore, we had out sister company remove it. The invoice was actually generated and emailed to [redacted] on 3/10/15.Arwood Waste did not receive payment until 4/14/15. Arwood Waste does not prorate on any monthly rentals
All the fees have been removed from the account. I sincerely, apologize for the internal billing issue. The account has been closed with a zero balance
Complaint: [redacted]
I am rejecting this response because: due to circumstances, the fact they waited until Thursday afternoon to tell me the unit was damaged, by their assurances from company employees I would have a unit, and finding out Friday morning I had to pay more money than contracted. I agreed to the original price, not the one I paid.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: your records are incorrect. Multiple phone calls were placed prior to June 30th and during July as previously documented and submitted.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Consumer called and stated issue is resolved.
I have requested the refund which takes 3-5 business days to show on your account
[To assist us...
in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 10251757
I am rejecting this response because: The company has responded with false information. The company did not advise us of any such overbooking with any ample time. As a matter of fact, on 8/25/14 I confirmed the order once again. I was assured that the delivery would be made on 8/29/14. The company had my email and my and my daughter's cell phone numbers. I started calling all of the numbers given from the company on 8/29/14 when delivery had not shown up before the wedding rehearsal dinner. I kept getting answering machines and left messages. I continued to call on the day of the wedding, 8/30/14, and left messages. I never got a return call from the company. I called again on 9/2/14 and finally got a live person. Before I decided to file this complaint, I also emailed the owner of Arwood Waste, Inc. a couple of times, explaining the situation and got no response.
The company should be able to supply proof of so called dated emails and phone records to back up the response that "Arwood called and emailed multiple times to advise."
I am not looking for anything tangible because there is nothing tangible to get (luckily we did not pay up front). I am simply looking for the company to own up to their mistake, stop responding with false information, and for this to get PUBLISHED for anyone who comes to the Revdex.com site to see. I do not want another bride, her family and their guests to be at a rehearsal dinner and wedding for 150 and there be no working restrooms at the venue! I understand that I am just a little fish in a big sea but this is not the way that you should do business with anyone. You have no idea of the anguish it caused.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint:...
[redacted]
I am rejecting this response because: Arwood has not given any reasonable response to unreasonable business practices and furthermore a lien has been filed on the property located at 218 Morton Rd this last week. It is not a practice of mine to file complaints and never have in the twenty-five years in the building trades but I have never been treated with such dishonesty and disregard even while their employee led me on for a month telling me he would get the situation taken care of. At no time have I been unreasonable and would like an end to this situation at the very least; the lien removed and the bill zeroed out. Arwood is a large company and should not be allowed to just run over small business just because they are big and have an in house attorney pushing his weight around. Again, I have not been unreasonable yet accused of harassment for holding their employee to what he stated to me over and over for a month as well as a voicemail left to me as well that this situation would be resolved. Since then there has been nothing but continued billing statements charging for attorney fees and lien threats. It is obvious that they being a large company with money and an in house attorney is continuing to push over a small business as they have been unreasonable from the beginning. Even their own employees don't agree with their business practices; as we have been told from several in the billing department that they would be taking the same action. However, none of them will now return calls. It is my hope that Arwood will re-visit how this situation came about, make things right with the homeowner and I, and prevent this from happening to future customers. It is not our belief that our complaint will raise much concern for a large business however, this continued practice will bring eventual ruin from within the company as well as from the outside.Regards,
[redacted]
Mr. [redacted] has been paid and I sincerely, apologize for the delay
The call could not have been to our business yesterday as we do not have any prices like that. However, our call center associates do not know if we have anything in stock here or with our sister companies nordo they know if there would be a price increase as all they do is take incoming potential sales calls. He sounds as if you may have reached another company similar to ours.Thank you,[redacted]
Arwood waste is indeed a nation wide company. I spoke with the driver and he stated the dumpster was in fact a it was a 15 yard that they delivered because they couldn't have delivered the 20 yard because it was up a goat trail on top of a mountain. I am at liberty to offer you...
$100 refund.
We did not receive a cancellation for this order. When the driver got to the site, someone told him that they had split the toilet rental with someone else from the event and there was already 2 portable restrooms and 1 sink onsite. I called the customer and left a message advising that there was no cancellation submitted to the office and they would still be charged for the rental. Mr. [redacted] has a balance with Arwood Waste he paid the $641.79 and then proceeded to call his bank and do a charge back on the dollar amount. He now owes the $641.79 as well as a $75 non sufficient funds fee, making a total of $716.79. There has also been a mechanics lien placed on the property that requires a $425 payment for removal.
Complaint: [redacted]
I am rejecting this response because: I am only willing to pay the advertised amount of $79 plus the delivery fee of $29. I am also requesting that the advertisement be removed that is stating those rates with no reference of additional fees. I am willing to forgo the $50 credit that I also signed up for in the advertisement.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I called companies again yesterday trying to get a porta potty last minute. Arwood has other phone numbers in [redacted] ([redacted] this time) and I almost placed another order with them before realizing it was the same company! The quote I was given yesterday was $175 for a standard unit and no extra charge. I didnt get the sales lady's name but she said they weren't out of units and there wasn't an extra delivery charge for the delivery location. When I asked what company it was and said I had already had this company break a contract with me she said, "Oh I heard about you this morning." I'm unimpressed with the way they do business at Arwood or [redacted] or [redacted] or whatever they are going by today.
Regards,
[redacted]
I have requested the $213.93 remainder of the $313.93 for the broken unit. This should show on your credit card within 3-5 business days
Complaint: [redacted]
I am rejecting this response because: I feel I should be reimbursed for the generator I rented for the trailer which I did not receive. I received no explanation of why the order was not delivered. I do not want anyone else to experience this situation and as I reviewed the Revdex.com website , this was not the first occurrence! Additionally, I would like to know why I was told I would be called with information and was not. This is not a small matter--it caused considerable anxiety and stress to my family and I.
Regards,
[redacted]
My name is [redacted] and I have an open complain filed with the you regarding Arwood Waste. I would like to provide an update to this issue.On January 9, 2015 I have received additional correspondence from Mr. [redacted] with a copy of invoice [redacted] dated 12/30/2014. This invoice indicates a 31-60 days past due amount of $606.62. I requested detail of this past due amount as we have not received an invoice or any billing which indicates this dollar amount. Further, I was able to retrieve invoice [redacted], which indicates the final billing for this unit in May of 2014. This is the original invoice we disputed as the unit was not serviced as agreed during the rental period. I have, however, authorized a payment in the amount of $65 which includes the $58 final fee as well as the $7 in interest fees we received invoices for while disputing this claim.When I again inquire about the detail of the charges that show up in November, I am told that Mr. [redacted] will be adding additional service charges. I am assuming this is additional charges for fees between May and October when there was no monthly service fee billing. I have included a copy of the exact email exchange.Mr. [redacted] insists that the unit was removed on 11/24/2014. Further, Mr. [redacted] has become argumentative and is now refusing to speak with us on this matter. Given that there was no monthly billing and we have a final invoice (although disputed) invoice for removal in 5/12/2015, I am not sure how best to proceed. I have spoken with the property owner's son who is understandably incredibly upset by all of this, as am I. The property was photographed to be put on the market over the summer. The photographs will not show the portable unit on the property. Your attention to this matter is much appreciated. Sincerely,[redacted]
Complaint: [redacted]
I am rejecting this response because: when I purchased the apartments in December 2012, I continued the previous service from the prior owner. I did NOT make a new order. The dumpster from December 2012 has been a Two yard dumpster. It is true that I did recognize that the dumpster was a two yard rather than a four yard until the fourth quarter of 2014. At that time, I made the request for a refund for the difference between a four yard and two yard dumpster.Further, I do not want the current two yard dumpster traded out for a four yard dumpster as I do need the capacity of a four yard dumpster.If Arwood Waste wants to resolve this matter then the company need to communicate with its customer rather just take actions that the customer has not requested!!!
Regards,
[redacted]
I am rejecting this response...
because:I never said I would not pay for services received - especially since I gave Arwood Waste my credit card information and authorization at the time of ordering and I never instructed them not to process it. In addition, Arwood Waste was paid as agreed because I initiated the payment online myself even though they already had my payment information. Arwood Waste refused to process my credit card and then sent letters stating I was delinquent. I made numerous attempts to contact Arwood Waste but they refused to speak with me to discuss the service issue. I may have stated that I did not feel like I should pay the full amount since this company DID NOT provide me services for the 30 days promised in their written contract but I NEVER stated I would NOT pay. I still feel like I should be partially reimbursed or compensated because I had counted on the unit for 30 days and I can prove that I was guaranteed a unit for 30 days in writing but had the unit for 2 and 1/2 days. The initial 10% discount was given to me for a matter unrelated to the 30 day service agreement they dishonored. This company has been unprofessional from the start and their level of customer service is poor at best. I repeatedly asked for a manager or supervisor to contact me and no one would do so. I also cannot believe that a CEO or President of a company who received an email and letter sent to his personal company email address detailing the many errors his company made in this situation, would not take the time to personally respond - especially since his company continued to threaten me with collection letters, threats of reporting me to credit bureaus and to the IRS and harass me - all in error - long after they had already received payment in full.
Regards,
[redacted]
Your balance is $213.93. My staff has taken multiple calls as well as setting the service up. We are requesting payment in full as we are a service. What we paid [redacted] is between Arwood Waste and [redacted].We do a lot of business with [redacted] and the price you were told is exclusively Arwood's...
price. Please pay your balance as services were rendered
The 10% was given due to an error in the delivery address. Arwood Waste had not received payment therefore, we had out sister company remove it. The invoice was actually generated and emailed to [redacted] on 3/10/15.Arwood Waste did not receive payment until 4/14/15. Arwood Waste does not prorate on any monthly rentals
All the fees have been removed from the account. I sincerely, apologize for the internal billing issue. The account has been closed with a zero balance
Complaint: [redacted]
I am rejecting this response because: due to circumstances, the fact they waited until Thursday afternoon to tell me the unit was damaged, by their assurances from company employees I would have a unit, and finding out Friday morning I had to pay more money than contracted. I agreed to the original price, not the one I paid.
Regards,
[redacted]