All of the additional charges have been removed form Mr. [redacted]'s account. This was indeed an internal error on Arwood Waste part which has since been fixed. His account is now closed with a zero balance and his e-mail removed from our system.
The account for Mr. [redacted] has been updated and has a zero balance. This was an oversight as Mr. [redacted] and my associate [redacted] continued to miss each other as they were in the process of getting the account updated.
Our customer ordered the portable restrooms to be delivered on 2/27/2015. I understand our customer is stating they called in to cancel but there is no record of cancellation in the system in our system. The units were on site until 6/23/15 as well as serviced weekly. The units were...
requested to be removed by Arwood Waste as [redacted] was not paying there bill for services rendered.
Arwood Waste has removed the lien on this property as we received payment on 9/17 with check number #[redacted] for $213.93. This account now has a zero balance and the lien has been removed.
First and foremost, I apologize for the inconvenience. Your account has been closed with a zero balance. There was an error in our system and the billing continued even after the removal of your portable restroom.Please rest assured we are not a scam not has anything been reported to the credit...
bureau. You have a 100 percent good rating with Arwood and again we do NOT report to the credit bureau
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted].
Regards,
[redacted]
Mr. [redacted] is no longer working on this account. I myself have been sending the invoices and trying to help the customer. Please see my last correspondence with [redacted] on this account. I have also requested the pictures from the site showing the unit was still there."[redacted] <[redacted]> Jan 9 (3 days ago)to training, info [redacted],I have researched the account and as far as invoice #[redacted] showing the final removal this is because the delivery and the final are invoiced on the same invoice. This does not always mean this is the removal date but since you are made aware of the final cost at the beginning it is invoiced at that time. If you would like to send me the pictures that were taken showing the unit was indeed gone in the summertime then I will investigate it further. I am not sure why this has escalated this far. Per our driver with our sister company as well as our records we show this was indeed on site until 11/24/14 as you have been made aware of. Thank you,[redacted]Thank you,[redacted] Arwood Waste & Demolition $ $ Pay Online $ $ [redacted]-Office ([redacted]-Fax [redacted]-Cell
After looking into this account in our other system, I realize that there you did have 2 crs. Yes I understand I place a goodwill credit for a few missed services even if you were behind after speaking with you I wanted to help you. Arwood Waste has removed all late fees, interest fees as well as the legal fees. All we are asking is for the $425 lien be paid and we will happily issue a lien release.
All of the additional charges have been removed form Mr. [redacted]'s account. This was indeed an internal error on Arwood Waste part which has since been fixed. His account is now closed with a zero balance and his e-mail removed from our system.
The account for Mr. [redacted] has been updated and has a zero balance. This was an oversight as Mr. [redacted] and my associate [redacted] continued to miss each other as they were in the process of getting the account updated.
Our customer ordered the portable restrooms to be delivered on 2/27/2015. I understand our customer is stating they called in to cancel but there is no record of cancellation in the system in our system. The units were on site until 6/23/15 as well as serviced weekly. The units were...
requested to be removed by Arwood Waste as [redacted] was not paying there bill for services rendered.
Arwood Waste has removed the lien on this property as we received payment on 9/17 with check number #[redacted] for $213.93. This account now has a zero balance and the lien has been removed.
First and foremost, I apologize for the inconvenience. Your account has been closed with a zero balance. There was an error in our system and the billing continued even after the removal of your portable restroom.Please rest assured we are not a scam not has anything been reported to the credit...
bureau. You have a 100 percent good rating with Arwood and again we do NOT report to the credit bureau
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted].
Regards,
[redacted]
Mr. [redacted] is no longer working on this account. I myself have been sending the invoices and trying to help the customer. Please see my last correspondence with [redacted] on this account. I have also requested the pictures from the site showing the unit was still there."[redacted] <[redacted]> Jan 9 (3 days ago)to training, info [redacted],I have researched the account and as far as invoice #[redacted] showing the final removal this is because the delivery and the final are invoiced on the same invoice. This does not always mean this is the removal date but since you are made aware of the final cost at the beginning it is invoiced at that time. If you would like to send me the pictures that were taken showing the unit was indeed gone in the summertime then I will investigate it further. I am not sure why this has escalated this far. Per our driver with our sister company as well as our records we show this was indeed on site until 11/24/14 as you have been made aware of. Thank you,[redacted]Thank you,[redacted] Arwood Waste & Demolition $ $ Pay Online $ $ [redacted]-Office ([redacted]-Fax [redacted]-Cell
After looking into this account in our other system, I realize that there you did have 2 c
rs. Yes I understand I place a goodwill credit for a few missed services even if you were behind after speaking with you I wanted to help you. Arwood Waste has removed all late fees, interest fees as well as the legal fees. All we are asking is for the $425 lien be paid and we will happily issue a lien release.
There is a balance of $159.93 on the account. The removal date is a tentative date and our customer is aware that they must call for removal.
I have reduced the balance due to $80. This is for the attempted delivery
Unfortunately, the fee cannot be waived due to the fuel to take the units for them to be refused.