Complaint: [redacted]
I am rejecting this response because: If someone can see my account to be able to tell that I updated my delivery date from August 13 to August 7th and actually confirmed that date without me having to even say it when I called, how/why isn't there any notes section/flag to say "this order cannot be completed." If you new back in APRIL that this could not be done, why were people still confirming that my order was in place and assuring me that I had nothing to worry about!! The excuses are completely unacceptable. The apologize is far too little too late and I'm even shocked that your system allowed me to complete the order in the first place if you don't service my area. Where on your system do you specify which areas you serve? Why wasn't a simple phone call made to me immediately to say "we noticed you selected an area we unfortunately do not service" instead of a "robotic" email that just said "overbook notice #____" that doesn't tell me anything! That is not clear, and that does not explain the situation. The email that you sent saying "overbook notice" - it wasn't that you were overbooked, you don't even serve my area. Again, unclear communication with no follow-up explanation. *The company I booked my honeymoon through calls me each time they send an email just to confirm everything is going smoothly with our trip. This would have been a great phone call back in April to get to explain that it can't happen. That would have given me months to figure it out! What do you do for people who don't regularly check their email? You asked me for my phone number, for what reason? Clearly you don't use it. Then when you called me yesterday and immediately started with "calling regarding your overbooked order that we told you about back in April". The tone was unnecessary...and you obviously realized that I did not receive that communication otherwise you wouldn't have started it that way. That's what I call guilt over realizing that I clearly did not know that I wasn't getting my order. It is incredibly poor business practice and customer service to not have your reps equipped with customer account information, such as CANCELLING AN ORDER. This is all I have to say on the matter (for now) and if that's all you have to say then there's no point in going back and forth. I really hope you revise your practices for future clients. I'll have to deal with the unfortunate stress (emotional and financial that was caused by something complete preventable.
[redacted]
I am rejecting this response because:
We have received no notification the lien has been removed and as...
of YESTERDAY (October 22nd - over a month after payment was received) we are still receiving charges for interest related to this issue. We expect something IN WRITING from Arwood Waste stating the lien was filed in error and has been removed as well as a statement showing our account at a zero balance.
Regards,
[redacted]
Mr. [redacted] ordered a 4
yard dumpster from Arwood Waste in December of 2012. In October of 2015 Mr.
[redacted] called our office and stated he wanted a new dumpster as this one was all
rusted and he wanted a lock put on the unit.
The driver we had trade
the units out accidently took a 2 yard...
opposed to a 4 yard. He did indeed have
a 4 yard for until this time.
At this time there is a
refund due to Mr. [redacted] for 5 billing cycles @ $45 each, from 10/31/15 through 3/8/16 making a total of $225. The unit will be changed out by Tuesday
3/8/16. I have resumed the service. I will be happy to place the $225 on Mr. [redacted] account leaving him a balance with Arwood Waste of $145.40
This dumpster will be removed today. This was just scheduled by the roofer on Friday 7/17 @ 11:52am. With the rain and some truck issues we are just behind but it will be gone today. We sincerely, apologize for the delay
The balance on this account is $144.69. There has been interest charges due to the length of time with no payment. I have never been ask for a dump ticket before and I searching for it now. Since this was in March they are achieved and this could take some time.
Complaint: [redacted]
I am rejecting this response because:The business did...
not address the root of the problem. I ordered the portable bathrooms for a month and they messed up the order and subcontracted the service for a week even though their billing said I agreed to pay for a month. They never called me during the problem to resolve it so I have to refuse it because the order was messed up and it will not serve our needs. It is the company's responsibilty to deal with their subcontractor because they messed up the order. I am not asking for the extra money I had to pay to rent a portable bathrooms because of their error.Besides, I spoke to female rep and they claim that I spoke to a male rep. The resolution is simply to remove the fee because they messed up and they never tried to resolve the problem.
Regards,
[redacted]
First it was around 5pm Monday 6/6/16 and I was already home on my cell phone not a corporate land line. I sent all my employees home at 4pm this day due to the tornado warnings in Duval County.We tried numerous times to reach out to this customer to deliver the units and there was no...
availability. We were charged $50 for both times that the units were attempted to be delivered with no answer to the phone numbers we were provided. This was no fault of our company nor our sister company however, we did charge $213.93 and I am offering half of that back due to the charges that Arwood was in fact charged.This morning I received an email about the refund I advised how much the refund would be however, when they advised they had already contacted their credit card company and done a dispute, so at that time I did not request the refund due to them already stopping the charge. The only reason my director of communications hung up the phone on Mr. [redacted] is due to the profanity. Our company policy is if a customer is using Harsh profanity (the f word and GD) they are to terminate the call. He remained completely professional during the call and only ending it when the profanity continued.
Complaint: [redacted]
I am rejecting this response because: It is not addressing the fact that we never recieved the toilet. It also doesn't adress the fact that on January 21st 2015 (email provided) we told Arwood we didn't receive it and to stop billing. At that point, (if they delivered to the wrong location) they should have picked it up and stopped charging us. We did receive a different unit that we paid for. The other issue is no one will have a discussion with us that is why we have to communicate on this site. My number is [redacted]. I would like to get this resolved as it is becoming time consuming and silly. We dispute the $2,500 charge and at most would be willing to pay until the January 21st email when we explicitly cancelled and disputed the order.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I am not surprised by the lack of response to my request as this is the level of service I received when dealing with the actual company. Emails and call where basically ignored. As I previously stated x 2: I expected an explanation for why the service I reserved three months in advance was not delivered and if, as you stated you could not deliver, I was not notified prior to the date of service so I could obtain another vendor. Additionally, as previously stated, I expect to be reimbursed for the extra generator I rented--which your representatives told me I needed--but did not use because you defaulted. Obviously customer service is not a high priority in your organization and your method of dealing with conflict is to ignore it and hope it will go away. This however, was a big deal and I would appreciate more consideration. I am sure if it involved one of your family members you might see it in a different light.
Regards,
[redacted]
First and foremost I sincerely, apologize for the issues you have experienced. The dumpster did weigh a total of 3.25 tons and you were allotted 1.5 tons. However, for all your frustration, late delivery, etc. I will remove the $104.63.
First off I would like to say that all of our customers are very important no matter how large or how small. The removal was called in by [redacted] @ [redacted]. I apologize for the lack of customer service you received.
[A default letter is provided here which indicates...
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted]39, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I did not call [redacted] or anybody else on 6/7/17. I did not call because I did not need your services. I have been driving my RV to the RV park ever since 5/22/17. What is your proof or evidence that I called [redacted] on 6/7/17? What is your evidence that I received your services? I have not called them nor I I have received any services from [redacted], Arwood [redacted], Arwood [redacted] or anybody else for that matter. Why are you insisting in me paying for something I did not get?I owe you nothing, please clear this up ASAP
Regards,
[redacted]
Arwood Waste has contacted the collection company and advised that you were indeed billed in error and it was the fault of Arwood Waste not you. I sent you a paid on full invoice out of our system.Your account is now closed with Arwood Waste and the collection agency and any derogatory information has been removed.
There was an email sent that advised we could not service the area. Maybe the email was not received or the message was not clear. Again, we sincerely apologize.
This order was placed on line with all information on it. $188.93 was paid and as you see on page two of this information that is the total quoted. Please see attached
Complaint: [redacted]
I am rejecting this response because: If someone can see my account to be able to tell that I updated my delivery date from August 13 to August 7th and actually confirmed that date without me having to even say it when I called, how/why isn't there any notes section/flag to say "this order cannot be completed." If you new back in APRIL that this could not be done, why were people still confirming that my order was in place and assuring me that I had nothing to worry about!! The excuses are completely unacceptable. The apologize is far too little too late and I'm even shocked that your system allowed me to complete the order in the first place if you don't service my area. Where on your system do you specify which areas you serve? Why wasn't a simple phone call made to me immediately to say "we noticed you selected an area we unfortunately do not service" instead of a "robotic" email that just said "overbook notice #____" that doesn't tell me anything! That is not clear, and that does not explain the situation. The email that you sent saying "overbook notice" - it wasn't that you were overbooked, you don't even serve my area. Again, unclear communication with no follow-up explanation. *The company I booked my honeymoon through calls me each time they send an email just to confirm everything is going smoothly with our trip. This would have been a great phone call back in April to get to explain that it can't happen. That would have given me months to figure it out! What do you do for people who don't regularly check their email? You asked me for my phone number, for what reason? Clearly you don't use it. Then when you called me yesterday and immediately started with "calling regarding your overbooked order that we told you about back in April". The tone was unnecessary...and you obviously realized that I did not receive that communication otherwise you wouldn't have started it that way. That's what I call guilt over realizing that I clearly did not know that I wasn't getting my order. It is incredibly poor business practice and customer service to not have your reps equipped with customer account information, such as CANCELLING AN ORDER. This is all I have to say on the matter (for now) and if that's all you have to say then there's no point in going back and forth. I really hope you revise your practices for future clients. I'll have to deal with the unfortunate stress (emotional and financial that was caused by something complete preventable.
[redacted]
I am rejecting this response because:
We have received no notification the lien has been removed and as...
of YESTERDAY (October 22nd - over a month after payment was received) we are still receiving charges for interest related to this issue. We expect something IN WRITING from Arwood Waste stating the lien was filed in error and has been removed as well as a statement showing our account at a zero balance.
Regards,
[redacted]
Mr. [redacted] ordered a 4
yard dumpster from Arwood Waste in December of 2012. In October of 2015 Mr.
[redacted] called our office and stated he wanted a new dumpster as this one was all
rusted and he wanted a lock put on the unit.
The driver we had trade
the units out accidently took a 2 yard...
opposed to a 4 yard. He did indeed have
a 4 yard for until this time.
At this time there is a
refund due to Mr. [redacted] for 5 billing cycles @ $45 each, from 10/31/15 through 3/8/16 making a total of $225. The unit will be changed out by Tuesday
3/8/16. I have resumed the service. I will be happy to place the $225 on Mr. [redacted] account leaving him a balance with Arwood Waste of $145.40
This dumpster will be removed today. This was just scheduled by the roofer on Friday 7/17 @ 11:52am. With the rain and some truck issues we are just behind but it will be gone today. We sincerely, apologize for the delay
The balance on this account is $144.69. There has been interest charges due to the length of time with no payment. I have never been ask for a dump ticket before and I searching for it now. Since this was in March they are achieved and this could take some time.
Complaint: [redacted]
I am rejecting this response because:The business did...
not address the root of the problem. I ordered the portable bathrooms for a month and they messed up the order and subcontracted the service for a week even though their billing said I agreed to pay for a month. They never called me during the problem to resolve it so I have to refuse it because the order was messed up and it will not serve our needs. It is the company's responsibilty to deal with their subcontractor because they messed up the order. I am not asking for the extra money I had to pay to rent a portable bathrooms because of their error.Besides, I spoke to female rep and they claim that I spoke to a male rep. The resolution is simply to remove the fee because they messed up and they never tried to resolve the problem.
Regards,
[redacted]
First it was around 5pm Monday 6/6/16 and I was already home on my cell phone not a corporate land line. I sent all my employees home at 4pm this day due to the tornado warnings in Duval County.We tried numerous times to reach out to this customer to deliver the units and there was no...
availability. We were charged $50 for both times that the units were attempted to be delivered with no answer to the phone numbers we were provided. This was no fault of our company nor our sister company however, we did charge $213.93 and I am offering half of that back due to the charges that Arwood was in fact charged.This morning I received an email about the refund I advised how much the refund would be however, when they advised they had already contacted their credit card company and done a dispute, so at that time I did not request the refund due to them already stopping the charge. The only reason my director of communications hung up the phone on Mr. [redacted] is due to the profanity. Our company policy is if a customer is using Harsh profanity (the f word and GD) they are to terminate the call. He remained completely professional during the call and only ending it when the profanity continued.
Complaint: [redacted]
I am rejecting this response because: It is not addressing the fact that we never recieved the toilet. It also doesn't adress the fact that on January 21st 2015 (email provided) we told Arwood we didn't receive it and to stop billing. At that point, (if they delivered to the wrong location) they should have picked it up and stopped charging us. We did receive a different unit that we paid for. The other issue is no one will have a discussion with us that is why we have to communicate on this site. My number is [redacted]. I would like to get this resolved as it is becoming time consuming and silly. We dispute the $2,500 charge and at most would be willing to pay until the January 21st email when we explicitly cancelled and disputed the order.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Arwood Waste has not been dishonest with you. You have a balance of $144.69 and that is for an overage.
Unfortunately, the first call for removal we have record of was 8/5/15 and at that time I did request the removal. The lien and balance are legitimate
Complaint: [redacted]
I am rejecting this response because: I am not surprised by the lack of response to my request as this is the level of service I received when dealing with the actual company. Emails and call where basically ignored. As I previously stated x 2: I expected an explanation for why the service I reserved three months in advance was not delivered and if, as you stated you could not deliver, I was not notified prior to the date of service so I could obtain another vendor. Additionally, as previously stated, I expect to be reimbursed for the extra generator I rented--which your representatives told me I needed--but did not use because you defaulted. Obviously customer service is not a high priority in your organization and your method of dealing with conflict is to ignore it and hope it will go away. This however, was a big deal and I would appreciate more consideration. I am sure if it involved one of your family members you might see it in a different light.
Regards,
[redacted]
First and foremost I sincerely, apologize for the issues you have experienced. The dumpster did weigh a total of 3.25 tons and you were allotted 1.5 tons. However, for all your frustration, late delivery, etc. I will remove the $104.63.
First off I would like to say that all of our customers are very important no matter how large or how small. The removal was called in by [redacted] @ [redacted]. I apologize for the lack of customer service you received.
[A default letter is provided here which indicates...
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted]39, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I did not call [redacted] or anybody else on 6/7/17. I did not call because I did not need your services. I have been driving my RV to the RV park ever since 5/22/17. What is your proof or evidence that I called [redacted] on 6/7/17? What is your evidence that I received your services? I have not called them nor I I have received any services from [redacted], Arwood [redacted], Arwood [redacted] or anybody else for that matter. Why are you insisting in me paying for something I did not get?I owe you nothing, please clear this up ASAP
Regards,
[redacted]
I apologize however, I have researched the call and message logs and I can not locate the call or message
Arwood Waste has contacted the collection company and advised that you were indeed billed in error and it was the fault of Arwood Waste not you. I sent you a paid on full invoice out of our system.Your account is now closed with Arwood Waste and the collection agency and any derogatory information has been removed.
There was an email sent that advised we could not service the area. Maybe the email was not received or the message was not clear. Again, we sincerely apologize.
This order was placed on line with all information on it. $188.93 was paid and as you see on page two of this information that is the total quoted. Please see attached