Ashley Furniture Industries, Inc.

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Ms....

[redacted] purchased furniture from an Ashley Furniture HomeStore in [redacted], **. Ashley Furniture HomeStores and authorized dealers are independently owned and operated. All decisions are made by the store that sold the product in question.   I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further and contact Ms. [redacted] to discuss her options.   If you have additional questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-####.   Sincerely,   [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative Tell us why here...

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Mr. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Mr. [redacted]...

purchased furniture from an authorized Ashley dealer, [redacted], in [redacted]. Ashley dealers are independently owned and operated and are responsible for processing warranty claims at the retail level. It states in the Claim Procedure section of the warranty booklet Mr. [redacted] should have received with his furniture, “If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Inc. authorized retailer from whom you purchased your furniture.”   I took the liberty of forwarding the information provided by the Revdex.com to the Ashley Marketing Specialist in the Leeds area. The Marketing Specialist will assist store management with this claim and will instruct them to contact Mr. [redacted] to discuss his options.   If you have additional questions or concerns, please do not hesitate to call me. My telephone number is ###-###-####, ext. [redacted].   Sincerely,   [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Ms. [redacted]...

purchased furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and authorized dealers are independently owned and operated. All decisions are made by the store that sold the product in question.   I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Rosedale store, along with a request for them to investigate this matter further and contact Ms. [redacted] to discuss her options.   If you have additional questions or concerns, please consider contacting the Rosedale HomeStore Customer Care department at ###-###-####.   Sincerely,   Tammy [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I have done that to no avail!!

Hello,
Thank you
for contacting Ashley Furniture Industries, Inc. We appreciate that you have
notified us regarding the [redacted]’s concerns. We take these matters
seriously and want to ensure the proper steps are followed so a resolution can
be reached in a timely manner.
The...

[redacted]’s purchased
furniture from an authorized Ashley dealer, [redacted]. Ashley
dealers are independently owned and operated and are responsible for processing
warranty claims at the retail level. It states in the Claim Procedure section
of the warranty booklet the [redacted]’s should have received with their
furniture, “If a problem should arise which you feel is covered by our Limited
Warranties, contact the Ashley Furniture Industries, Inc. authorized retailer
from whom you purchased your furniture.”
I took the liberty of
forwarding the information provided by the Revdex.com to the Ashley Marketing
Specialist in the stores area. The Marketing Specialist will assist store
management with this claim and will instruct them to contact [redacted]’s to
discuss their options.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  *In addition: I received a call today from [redacted], an Ashley [redacted] in [redacted], who not only aplogized, and stated understanding, and agreement that this should never have happened (taking so long). He has arranged for a new nightstand to be delivered to our house on 9/1/2015, and the broken one to be picked up as well. And said he would call me next week to make sure all was done to my satisfaction. I feel bad that it took me contacting the Revdex.com to resolve this issue, but I am so thankful for your assistance in getting this resolved!
Regards,
[redacted]

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a...

timely
manner.
 Ms. [redacted] purchased furniture from an Ashley
Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and
authorized dealers are independently owned and operated. All issues such as
this need to be handled on the retail level.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Ms. [redacted] to discuss her concerns.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore customer care department
at ###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I sent seven pictures of the Durablend Love seat along with the requested serial number and model number.  As of today, I haven't been contacted by the dealer or a rep. to discuss this matter.  I am awaiting contact to discuss the problem in detail. 
Regards,
[redacted]

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Mr. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Mr. [redacted]...

purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com.  All decisions are made by their customer care department.    I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Mr. [redacted] to discuss his options. If you have additional questions or concerns, please consider contacting the Customer Care department at ###-###-####.   Sincerely,   [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative Tell us why here...

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
Ms....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley
Furniture HomeStores and authorized dealers are independently owned and
operated. All warranty decisions are made by the store that sold the product in
question.
 
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department
at ###-###-####.
Sincerely,
Tammy
K[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

We are very sorry to hear Mr. [redacted] has chosen not to accept my response to his Revdex.com claim. Since each of the stores are independently owned and operated, Ashley Furniture Industries, Inc. in Arcadia, WI does not have access to each of their individual sales records nor are our computers linked together. Therefore, Ashley Furniture Industries, Inc. is unable to look into her concerns further. Which is why we refer him to contact the store directly for further assistance. We have sent his concerns to the Ashley Marketing Specialists who works with the store to further discuss this situation. Please consider contacting the store for a status update. They store is able to contact their Ashley Marketing Specialists (sales rep) at any time for assistance. Sincerely, [redacted] Consumer Affairs Representative Ashley Furniture Industries, Inc.

Hello,We are very sorry to hear that Ms. [redacted] has chose to not accept our response to her Revdex.com claim. Each of the stores are independently owned and operated, therefore Ashley Furniture Industries, Inc. does not have access to their individual sales records or claims. We recommend that Ms. [redacted] contact the [redacted] HomeStore customer care department at ###-###-#### or ###-###-####. Please consider this claim closed on behalf of Ashley Furniture Industries, Inc. in [redacted]Sincerely,[redacted]Ashley Furniture Industries, Inc.

We are very sorry to hear Ms. [redacted] has chosen not to accept my response to her Revdex.com claim.   Since each of the stores are independently owned and operated, Ashley Furniture Industries, Inc. in Arcadia, WI does not have access to each of their individual sales records nor are our computers linked together. Therefore, Ashley Furniture Industries, Inc. is unable to look into her concerns further. Which is why we refer her to contact the [redacted] HomeStore Customer Care department at ###-###-#### for further assistance.   Sincerely,   [redacted]   Consumer Affairs Representative   Ashley Furniture Industries, Inc.

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Ms. [redacted]...

purchased furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and authorized dealers are independently owned and operated. All decisions are made by the store that sold the product in question.   I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Conroe store, along with a request for them to investigate this matter further and contact Ms. [redacted] to discuss her options.   If you have additional questions or concerns, please consider contacting the Conroe HomeStore Customer Care department at ###-###-####.   Sincerely,   Tammy [redacted] Ashley Furniture Industries, Inc. [redacted] Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I just don't want this complaint closed until my issue is resolved. I had already worked with the authorized re-seller, [redacted] [redacted], and processed a warranty claim through them. [redacted] [redacted] submitted the claim and informed me that the manufacturer had denied it as a warranty claim. I have been dealing with Eric Taylor at [redacted] ###-###-####. He ordered the seat cushion and casing for the seat. Initially he said the manufacturer would cover $100 for the installation, but then emailed me back to say "The manufacturer reviewed the images and does not feel this is a manufacturer defect, and will not cover the original $100.00 as listed previously." 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The point of this complaint is to involve Ashley corporate as the local (Eagle Pass Ashley) has not addressed my issue. Them offering a future store credit of $150 and wanting to give me used sofas is not them trying to resolve the issue. I have spoken with management and they have not addressed the issue. Why was I sold sofas that were discontinued? And why was I never called to advise of this... I find out after delivery of part of the shipment happens and then I follow up with the store and that is how I find out. Is this the customer service I expect from Ashley Furniture?
Regards,
[redacted]

Hello, We are very sorry to hear that Ms. [redacted] has decided to reject our response to her Revdex.com claim. Since the retailer is an open retailer, she needs to work directly with their Customer Care department at 602-442-7800. Ashley Furniture Industries, Inc. (the manufacturing plants corporate office) does not have access to each of the retailers individual sales records or claims. Please consider this claim closed on behalf of Ashley Furniture Industries, Inc. in Arcadia, WI.  Regards, [redacted]
Consumer Affairs RepresentativeAshley Furniture Industries, Inc.

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Mr. [redacted]’ concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a...

timely
manner.
 Mr. [redacted] purchased furniture from an
Ashley Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and
authorized dealers are independently owned and operated. All decisions are made
by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted] store, along with a request for them to investigate this matter further
and contact Mr. [redacted] to discuss his options.
 
If Mr.
[redacted] or the Revdex.com have additional questions or concerns, please consider
contacting the [redacted] HomeStore Customer Care department at ###-###-####
or ###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
Ms....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture
HomeStores and authorized dealers are independently owned and operated. All decisions
are made by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-####.
Sincerely,
Tammy
K[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Hello,We are very sorry to hear that Ms. [redacted] has chose to not accept our response to her Revdex.com claim. According to the manufacturer's warranty book, the store is responsible for the warranty, which automatically came with the furniture. If for some reason Ms. [redacted] did not receive the warranty book, we suggest that she review our warranty on the following site.  http://www.ashleyfurniture.com/SiteMap/Warranty.aspxI have also forwarded her rejection message to the Ashley Marketing Specialist who works with the store to further discuss Ms. [redacted]'s concerns with the store. For further updates, Ms. [redacted] may want to contact the store directly.Sincerely,[redacted]Ashley Furniture Industries, Inc.