Aspen Dental

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

In July I started get extensive dental work done at Aspen Dental Brooklyn, OhioIt was approximately $worth of workThere were many issues throughout the processI had a "deep cleaning" done on my first visit after which I was given an electronic Oral B toothbrush, only later to find out I was billed $for said tooth brushNo one in the entire office ever told me that it was not free, they just handed it to me on the way out of the office, I figured I just financed $worth of work I got a free tooth brushWhen it was later brought the attention of Byron one of the office personnel, who said Oh they should have told you that there was a costBring it back in the sealed box and we will give you a credit, well by the time this took place the Toothbrush had been used and the box thrown awayI needed two Crowns- the first set of crowns were made incorrectly and were too small, so they had to be re-done (which was at no cost to me), when the new crowns were comp

Dear Mr***: Thank you for sharing your concerns about the balance showing past due resulting from the billing to your dental insurance for the services your received. I am writing to you on behalf of the Albany, NY Aspen Dental branded practice, owned and operated by Aspen
Dental Assoc of Hudson Valley PLLC. I certainly do apologize for your experience at the Albany, NY Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. The balance showing due on your account is a result of your dental insurance not remitting payment for the x-ray services that you received on November 02, 2016. Any balance remaining after dental insurance has responded to a claim is the patient/guarantor’s responsibility. As a courtesy to you, the past due balance has been removed. You will receive no more invoices for that service date. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact information. Sincerely, Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

Dear Ms***:
Thank you for sharing your concerns about the cost of the treatment you received. I am writing to you on behalf of the Vestal, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Central New York PLLC I certainly do apologize for your
experience at the Vestal, NY Aspen Dental office
I have received your complaint statement filed with the Revdex.com. I have reviewed it and your Aspen Dental account. Our records show that after application of dental insurance payments and adjustments, your Aspen Dental account reflects a credit balance of $1,166.25. A refund in that amount is being processed back to the *** *** Finance account that you used to make payment with in October 2014. Please allow 3-business days for receipt of the refund by *** ***. Also, for your review I am enclosing with this letter a copy of your Aspen Dental account ledger history showing all transactions to date
I am sorry for any delay in responding to your request for documentation concerning your Aspen Dental account. A copy of this letter is being forwarded to the Revdex.com in response to your complaint
I appreciate you giving me the opportunity to respond to your inquiry. I am available for any further questions at the below contact information
Sincerely,
Ron H***
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc
Phone: ###-###-####, Extension
Enclosures (1)

Here is my response to this complaint.To whom it may concern:This issue has been resolved. Mr*** spoke with Kelly R*** of the Aspen Dental Patient Satisfaction Depttoday. The insurance payment has been received and posted to the account. The Aspen Dental account
balance is zero. An account ledger reflecting a zero balance will be provided to Mr*** for his records. No information concerning the Aspen Dental account has been reported to any credit bureau or credit reporting agency. Thank You, Sincerely, Ron H*** Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

I put my trust in this companyThinking they were honest with there marking demandsOne month ago I paid dollars for a deep cleaning and got my teeth brushed and it was done nd it took only minutesI was told to com the next month for maintenance at the cost of They noted it was a major cleaning however, I did not bleed and had no other pains in my mouth

Dear Mr***: Thank you for sharing your concerns about the cost of the services for the PLD Cast denture you received on March 20,
2017. I am writing to you on behalf of the Auburn, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Central New York PLLC. I certainly do apologize for your experience at the Auburn, NY Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account. On April 20, 2015, you paid $with your Discover card for dental treatment which included the PLD Cast partial denture. On April 27, 2015, a refund for $(cost of the PLD Cast partial denture) was processed back to your Discover card. The reason given was that you did not wish to move forward with that part of your treatment at that time. For your review I have enclosed with this letter copies of your account ledger history showing the $refund, the original Treatment Acceptance and Payment Agreement form showing the $cost for the denture and your most recent Treatment Acceptance and Payment Agreement form showing the charge for the denture. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact information. Sincerely, Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

Complaint: ***
I am rejecting this response because: Oral B is included as the actual payment is $I'm attaching the balance billing spreadsheet for the detailed charge and approved amounts for each item, including the toothbrushThis spreadsheet was sent from *** Dental
Regards,
*** ***

RE Aspen Dental Account Number ** * ***Revdex.com ID Number ***Dear Ms***:Thank you for sharing your concerns about your experienceJ am writing in response to your letter regarding your treatment at the New Braufels, TX Aspen Dental branded practice owned and operated by
*** * *** DDS PLLCI certainly do apologize for any inconvenience I have received your complaint filed with the Revdex.comr have reviewed your account with the Aspen Dental Regional Manager, ***The balance of $on your Aspen Dental account is due to insurance denying payment on your claimsPlease contact the office at ***, option to provide updated insurance information, and the claims will be refiled for processing appreciate you giving me the opportunity to respond to your inquiry A copy of this letter ha.s been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information. Sincerely,*** ***

Complaint: ***i am REJECTING this response because its does NOT ADDRESS THE DAMAGE DONE TO MY MOUTH, and GUMS! ASPEN ADDRESSED the FINANCIAL SIDE, but NEGLECTED MY MOUTH, and the DAMAGE CAUSED BY THE ILL-FITTING "DENTURE'S!" I CONSULTED THE OREGON DENTAL BOARD, AND THEY'RE AWAITING THE RESULTS FROM MY PERSONAL DENTIST WHO WILL "ADDRESS" THE "UNADDRESSED" PORTION OF THIS COMPLAINT- MY DENTURES, & ASPEN'S "LACK" TO REPLACE WHAT THEY "DAMAGED"in more ways than one!
Sincerely,*** ***

This is an update to my prior complaint response. We have been in contact with Ms***’s dental insurance provider *** Dental concerning the November 21, 2017, open claim issue. *** has advised us that the claim is being processed as “out of network” and that payment for
those services will be sent directly to the patient. *** Dental did not advise us of the amount of the payment. We have closed the claim on our end and as a courtesy taken/absorbed the estimated participating provider discounts. Ms*** will have a balance due to Aspen Dental of $81.20. Enclosed with this fax is a copy of Ms***’s Aspen Dental account ledger history showing the adjustments, balance due etc. Thanks, Sincerely, Ron H*** Senior Patient Satisfaction SpecialistAspen Dental Management, Inc. STATEMENT OF CONFIDENTIALITY This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance, or distribution by others or copying or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender immediately and delete all copies

Dear Ms***:Thank you for sharing your concerns about the cost of the treatment you received. I am writing to you on behalf of the Camillus, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Central New York PLLC I certainly do apologize for your experience
at the Camillus, NY Aspen Dental office.I have received your complaint statement filed with the Revdex.com. I have reviewed it and your Aspen Dental account. Our records show that on March 06, 2015, you entered into an agreement which showed a total patient responsibility of $2,025.75. Of that amount $was to be charged at the time your received the PLD Flexi-Combo denture. On March 06, 2015, you paid $1,via MasterCard. On December 11, 2015, your received the PLD Flexi-Combo denture. At that time you were charged the $amount due.The agreement clearly reflects that the $contracted amount was billed correctly. As a courtesy authorized by the Territory Director, the $balance due on your Aspen Dental account has been removed. For your review I have enclosed a copy of your Treatment Acceptance and Payment Arrangement form, along with your Aspen Dental account ledger.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.Sincerely, Ron H*** Senior Patient Satisfaction Specialist Aspen Dental Management, Inc

Here is my response to this complaint.____________________________________June 22, 2016 Dear MsMitchell: Thank you for sharing your concerns about the refund to your Genesis Finance account. I am writing to you on behalf of the Amsterdam, NY Aspen Dental branded practice, owned and
operated by Aspen Dental Assoc of Hudson Valley PLLC. I certainly do apologize for your experience at the Amsterdam, NY Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account. The reason a refund was not processed back to your Genesis account for the existing credit after payment from *** Dental was received is because you had pending appointments on your Aspen Dental account. You in fact had appointments scheduled in May and September 2015. Both were cancelled and rescheduled. Your last visit was on November 19, 2015. You had another appointments scheduled for 3:30PM on May 23, 2016, which was cancelled at 08:AM on that date and was not rescheduled. With no pending appointments scheduled for you, the credit balance of $was refunded to Genesis on May 26, 2016. Unfortunately Aspen Dental cannot reimburse you for finance charges accrued on your Genesis Finance account. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

January 17, I had the first of two appointments with Aspen Dental to have a routine cheand cleaning and a couple of teeth filled At that time the office at Aspen Dental checked with my insurance, *** *** *** to verify coverage and to let me know what I would owe as my part I began my treatment which was a deep cleaning that dayBefore I left the office I told them I wanted to pay the entire amount that I owed before I left They tried to talk me into setting up a payment plan but I insisted on just paying the amount I owed in full which was I returned on January 24, and they completed my cleaning and filled two teeth Before leaving that day I paid which I was told was the total amount I owed I never returned for any more appointments but was surprised to be sent a bill for over $from Aspen Dental, supposedly because they had decided that they were not a provider for *** *** ***? After some time they reduced my bill to $ I

I made arrangements to have FIVE TEETH extracted and was informed I would be completely put out for the procedure I was not "put out completely" But only placed in what they after the fact called "conscious sedation" I was never clearly informed I would not be put under for the procedure I was completely awake, made several attempts to inform them I was not asleep and feeling pain they continued through the entire procedure insisting I would be fine I will never step foot in this office again and feel they failed to explain the procedure to me prior As well I have been charged financially for services which I feel I did not receive One being not asleep during the procedure I have also been charged with services which were planned, but never completed such as a two step cleaning AND A VERY EXPENDSIVE TOOTH BRUSH, WHICH I NEVER RECEIVED I was never afraid of the dentist but am suffering from Post Traumatic Stress over the entire extraction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I had my back right molar filled in March It almost immediately felt odd but there was no pain so I thought that it was perhaps not flush with my tooth surfaceI returned in October for my biannual appointment and I had a small chip on another tooth that I needed looked atDuring that examination, Dr *** the temporary dentist, who is the only dentist I have been treated at that office that I would recommend, said that the tooth under my filling was cracked and I would need the filling redone, which would be done at no cost, in addition to a filling in the other toothWhen I returned for the appointment for the fillings, Dr *** the permanent dentist asked why I was thereI said that I needed a filling in the bottom molar and to have the other filling redone due to the tooth being cracked and said that it had never felt rightDr *** said that there was nothing wrong with the filling and declined to replace itInstead, he just filed down the edges, despite both the

Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Washington, MO Aspen Dental branded practice, owned and operated by MO Dental ** *** DDS PC. I certainly do apologize for your experience at the Washington, MO Aspen Dental
office.I am in receipt of your complaint filed with the Revdex.com. I have reviewed it with *** *** and Hygenist, *** ***. Per the dental team, the necessary treatment was rendered based on clinical findings during your initial exam on 11/14/17. No refund will be provided. I have attached a detailed narrative from the dental team for your records.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information

My husband came into their office earlier this year as to be seen about having his wisdom teeth cut outThey racked him up a list of stuff he needed done and applied for a credit card for himThe work wasn’t even done and they charged the credit card for the full $and told us we had to payWe never had the work done he needed and they still told us we had to payThis isn’t the first time aspen dental of Tupelo MS has done this and they need to be stoppedThey didn’t let my husband loon at anything he signed that day as it was done electronicallyWhen my husband found out about the credit card they applied for under his name he called and they tried to explain it would only be $a month, which we wasn’t mad aboutBut when we got the bill and they had already charged us for the work they hadn’t done nor would be doing and wouldn’t correct the issue is when the trouble startedIs very sad that such nice people try to rip you off for your hard earned moneyWill never be go

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***