Aspen Dental

Thank you for sharing your concerns about the billing of the treatment you receivedI am writing to you on behalf of the *** ***, MaAspen Dental branded practice, owned an operated by *** ** *** DDS-*** PCI certainly do apologize for your experience at the *** ***,
MaAspen Dental officeI am in receipt of your complaint filed with the Revdex.comI have reviewed it along with your Aspen dental accountThe reason a refund had not been processed to you is because we have not yet received payment from your dental insurance company *** *** for the Periodontal maintenance service you received on December 3, A second claim has been filed to them and we are awaiting a responseAs a courtesy, I have submitted a refund in the amount back to the *** card account ending in #*** that you used to make the payment withThe $difference is what was estimated as your out of pocket cost for the serviceIf upon receiving a response from *** *** you are due additional credit, we will refund that amount to youIf however, a balance remains due and owing, we will send you an invoice for that amountPlease allow 5-days for the refund to post on your *** card accounti appreciate you giving me the opportunity to respond to your inquiryA copy is also being sent to the Revdex.com in response to your complaintThank you

I went to this place in late June for what ended up being dentures I still to this day do NOT have any dentures I have gone back several times to this place with what they called immediate dentures that were never put in my mouth for week or two after I got them No matter what they did I could not wear the dentures I decided to go to a general dentist and a denture dentist to get a second opinion They informed me that the dentures would not work and that I had a cavity on one of my lower teeth that was left in my mouth that should of been fixed first So I decided to ask for a refund since they offer a money back guarantee I called the office and was told that before I could get the refund I had to go back into the office for the doctor to decide When I asked why that was not in their guarantee they gave me I was told that it was the way the dentist there did it Nowhere in their guarantee does it say that has to be done but I had to do it because they would not refun

Dear Mr***:
Thank you for sharing your concerns about the balance due for treatment you received. I am writing to you on behalf of the Dunkirk, NY Aspen Dental branded practice, owned and operated by Dental Services of Dunkirk PLLC I certainly do apologize for your
experience at the Dunkirk, NY Aspen Dental office
I have received your complaint statement filed with the Revdex.com. I have reviewed it and your Aspen Dental account. All new patients of Aspen Dental are required to have x-rays taken and have an examination done regardless of the reason for their visit. These diagnostic services allow the treating dentist to accurately determine a basis for treatment
Given the circumstances in your case, I have as a courtesy removed the $balance due for the x-rays from your account. You will receive no further billings for that service. Your account now reflects a zero balance due.
I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information
Sincerely,
Ron H***
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc
Phone: ###-###-####, Extension

The new patient exam and x-ray coupon is available to all patient's who do not currently have dental insurance and are under the age of This is detailed in all of our advertisements in regards to the free exam and x-raysAttached is an image of promotion

Dear Mr***: Thank you for sharing your concerns about the treatment you received and the billing to your dental insurance. I am writing to you on behalf of the Albany, NY Aspen Dental branded practice, owned and operated by Aspen Dental Assoc of Hudson Valley PLLC.
I certainly do apologize for your experience at Albany, NY Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account with the Albany, NY Aspen Dental Office Manager, Kristin. Kristin has advised me that she had called and left a message for you to contact her to discuss your concerns about your treatment, appointments and experience at the dental office. With regard to the open claim filed with your dental insurance, we are reaching out to them to make sure they have everything they need to process and respond to the claim. Please reach out to Kristin at the dental office at ###-###-#### (option 2) and she will be happy to speak with you. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact information. Sincerely, Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

ALERT! *** *** ** *** *** Cincinnati is a scam
I had met with the finance staff to discuss procedures I neededWe had agreed to break down all my dental work into stages
First stage involved extractions, a temporary partial plate, then after months a permenant plate would be madeI went over this entire procedure several times with different members of the finance staffThe total amount out pocket after insurance was to be $I paid on full for the whole procedure before any work had began
I had the teeth extracted and recieved the temporary plate in March I was told to schedule an appointment in monthsLast week I called and made the appointmentToday (September 24th 2014) I showed up and was told I had to have several fillings and scaling done before a permanent plate could be madeAlso that I would have to pay additional money for the permanent plateThis was not what we had agreed upon in March
I had went over this several times with the staff in March to be clear on what was going to be done and how much it costI had to be certain before I paid one centThe fault that falls on me, is that I didn't recieve any paperwork from the office besides my reciept for the $
I know what I was told by the staff, or I wouldn't have agreed to anything unless I knew I could pay for it Then they want to try and screw me for additional moneyThey think they're slickThey got me though, as it's my fault for not getting any paperwork to verify my dilemaIf you choose to deal with these crooks you better make sure you recieve your paperwork!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution is satisfactory to me.
Regards,
Robert ***

As I stated in my complaint, Oswego Aspen Dental was supposed to make an appt for me in Cicero. They did and I went there and that office is so much more professional than Oswego. They made a new set of dentures and they fit pretty wellI went back for one adjustmentI am leaving for
Florida and if I feel I need more adjustments I will call an Aspen Dental near my location in FloridaI have to compliment the dentist in the Cicero officeI asked for a copy of my records and the dentist in Oswego hand wrote notes about me, most of which I couldn't deciferHer account of what occurred what not accurate. I would never send anyone to that office as long as that dentist was there

Dear *** *** : Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Utica, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Central New York PLLC. I certainly do apologize for your
experience at the Utica, NY Aspen Dental office I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental accountThe current balance on your account is zeroNo billing adjustment will be made as the patient responsibility billed to you was what your insurance company stated was your patient portion for services renderedA pre determination was not required for the services rendered to youI have attached a copy of your ledger showing the zero balance on your account I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information Sincerely, Kelly M*** Kelly M*** Patient Satisfaction Specialist Aspen Dental Management, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
After two hard relines at the dewitt office I went to the cicero office 5/2/she tried to make an adjustment which did not help.I was told that I needed new dentures because of wear which I would have to pay for.These were new dentures in December of which I paid for.When I got these dentures I was told they had a seven year warranty.All the problems started after the two hard relines at the Dewitt office

Here is my response to this complaint.________________________________________February 23, 2016Mr*** *** *** *** ** ***RE: Aspen Dental Account Number *** Revdex.com Case # ***Dear Mr***:Thank you for
sharing your concerns about the treatment you received. I am writing to you on behalf of the ***, MA Aspen Dental branded practice, owned and operated by Arul PC of ***. I certainly do apologize for your experience at the ***, MA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.com. I have reviewed it along with your Aspen Dental account. Your Aspen Dental account currently shows a balance past due of $1,769.68. This balance is a result of non-payment of your estimated amount owed out of pocket and a difference between the original insurance estimate and what your dental insurance actually covered. Several letters and invoices were sent to you advising you of the balance.As a courtesy, I have removed the balance due on the account. If you wish to continue treatment, please contact the Aspen Dental ***, MA office at (*** *** (option 2) to make an appointment to be seen by the dentist. Cost of treatment going forward will be decided by the dental office. There will be no refund issue for past treatment paymentsI appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.Sincerely,*** *** ***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: *** *** *** *** *** *** ***

Here is my response to this complaint. Ms*** must contact the dental office to follow through with her refund request. There is a process that must be
completed.______________________________________________________________________...⇄ From: Hobbs, Ron The following recipients were directed to the Message Pickup Center[More info] Secure Mail [MsgID:7111843] To: Dear Ms***, In response to your complaint filed with the Revdex.com, please contact the Office Manager, Tammy at the Watertown, NY Aspen Dental office at ###-###-#### (option 2) to discuss your refundTammy said that she has called and left messages for you at the ###-###-#### contact # we have on file and that you submitted on your Revdex.com Complaint, but she has not received a return call She will be happy to assist you Sincerely, Ron H*** Senior Patient Satisfaction Specialist Aspen Dental Management, Inc STATEMENT OF CONFIDENTIALITY This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient.Any review, reliance, or distribution by others or copying or forwarding without express permission is strictly prohibited.If you are not the intended recipient, please contact the sender immediately and delete all copies

The following is a response from the New Hartford, NY Aspen Dental Office Manager, Jonatan P*** concerning this complaint: I spoke to the Managing Clinical Director (MCD) in regards on the matter and to confirm the original conversation we had in MayThe MCD will not refer a
patient in which they have never seenI personally spoke to the parent's of the child and offered them to come to the office to be seenThat if the MCD cannot help the patient they will be given a referral to be seen else whereParents declined opportunity to be seen by MCD. That same day the insurance company called the office in a conference call with parents requesting a referral I then explained to the insurance company that the MCD needs to see the patient in order for a referral to be givenOnce again we offered the parents to bring the child in and the offer was declined.We have no further response in this matterSincerely, Ron H*** Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf
of the Schenectady, NY Aspen Dental branded practice, owned and operated by Aspen
Dental Assoc of Hudson Valley PLLC. I certainly do apologize for your
experience at the Schenectady, NY
Aspen Dental office.I am in receipt of your complaint filed
with the Revdex.com. I have
reviewed it along with your Aspen Dental account. The recommended change to your dental
treatment plan was made by the treating dentist. All clinical options and treatment are the
sole responsibility of the treating dentist, even in instances where a previous
provider had a different opinion on how to best serve you. The treatment charged to you was provided as
indicated. Per your statement your new
dentist agreed with the first Aspen provider and you continued on that path
with him. I also see how this was an
inconvenience to you; however it does not warrant a refund for the services
provided.As a courtesy to you and a token of my apology
for your experience, I am providing a 15% discount off the amount you have paid
to date ($1,072.00). That amount is
$161.00. I am refunding $to the
MasterCard account ending in # *** that was used to pay with. Please allow 3-business days for the refund
to post back on your account. I am also
enclosing a copy of your Aspen Dental account ledger showing all transactions
to date

Please close this disputeI received a full refund and this matter is now settled.*** ***Thank you in advance

I was told I would be financing up to $1700and paying $in cash and insurance would cover the balance I was told this would cover my days my fillings my extractions a cleaning and an upper and lower temporary partial and an upper and lower permanent partial I was told this in front of my husband on first just and it wad said again on another visit when my adult daughter was presentOnce I had the temporary done they tried to charge me more money and one staff said I still hadn't been charged for the permanent partials The amounts shown to me on the computer and told to me verbally were no longer the same amounts and they wanted to charge a lot more I complained to the original person who made these arrangements she said she'd fix everything and call me monday after not hearing from her by Friday I called again she said a3rd discuss itThe company's main number said they'd investigate and call me back I went to my appt for filings and a shift reline of partials and thei

All Ms*** needed to do was contact our officeWe did submit the ticket to our corporate office and the bill will be removed as we do do free consultations and x-raysIt may take a few days to process, but I did email Ms*** and call her to let her know this information

Dear Ms***: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Horseheads, NY Aspen Dental branded practice, owned and operated by Horseheads Dental, P.C. I certainly do apologize for your experience at the Horseheads,
NY Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account with the Aspen Dental Horseheads, NY Office Manager, Cassie and the Aspen Dental Insurance Claims Dept. The Implant Maintenance services charged to you on May 11, 2016, were done and correctly charged. Per recent contact with your dental insurance company Delta Dental, additional information was requested so that they could reprocess the claim. We are providing that information and expect a response from Delta within 3-weeks, as Delta requires that we mail the information to them. At present, your Aspen Dental account reflects a zero balance due. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

Dear Ms***: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Rome, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Central New York PLLC. I certainly do apologize for your experience at the
Rome, NY Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it along with your Aspen Dental account. With regard to the unpaid claim issue, On December 16, 2016, GHI Dental remitted for services provided you on September 20, 2012. The past due balance on the account has been removed. With regard to your concerns about how you were treated as a patient in need, I have forwarded your complaint to the Rome, NY Aspen Dental Office Manager, Lynn and the Aspen Dental Territory Director Julie, for their review and response. Lynn has advised me that she did call and leave a message for you. Please contact Lynn to discuss your concerns about your experience. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact information. Sincerely, Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

We recently had a dock and boat lift installed by Enterprise MarineWe were very impressed with the staff that we dealt withFrom the salesman (*** *** to the two-man team of builders - it seemed like everyone knew exactly what needed to be done and made sure it was done properlyThe dock is perfect and filled with special touches that we did not know to ask forThanks Enterprise and ***!