Aspen Dental

I contacted aspen dental to go in and have some teeth removed and a bottom denture made for myself, which they did do but the denture they made was so large even after ground down (suppose to fit my gums) was so large and big and uncomfortable that it flopped around my mouth they were made aware of this first they ground it down more did not work would not stay in my mouth flopped around then they loaded it up with dental adhesive lots and lots sent me home on way home got a soft sandwich denture flopped out of mouth contacted them after many many appointments some of which they canceled at the last minute on me and rescheduled where as to I had to cancel on them because I had other appointments and commitments they guaranteed me they were going to make me another denture go in there and hear the ladies talking oh hes never going to be satisfied with his denture instead of making me another loaded the denture up with adhesive again and said I had to replace adhesive many times a day to

Dear Mr***, I am in receipt of your complaint filed with the Revdex.comIt is my understanding that you recently spoke with the Schenectady, NY (Rotterdam) Aspen Dental Office Manager, Stacia and the a resolution has been reachedStacia advises that you are scheduled to be
seen on January 18, 2016, to have the tooth repairedI am happy that this matter is being taken care of to your satisfactionIf you have any questions please contact Stacia at the Rotterdam Aspen Dental office at ###-###-#### (option 2) Thank you for allowing me the opportunity to respond to your inquiry Sincerely, Ron H*** Senior Patient Satisfaction Specialist Aspen Dental Management, IncSTATEMENT OF CONFIDENTIALITY This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient.Any review, reliance, or distribution by others or copying or forwarding without express permission is strictly prohibited.If you are not the intended recipient, please contact the sender immediately and delete all copies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Maligning a patient with fabrications shows the lack of professionalism that is but a part of Aspen Dental's many issuesThe State Board of Education has been sent a complaint by me seeking a reprimand of both doctors who so poorly diagnosed and (mis)treated me

Thank you for Sharing your concerns about the balance remaining due for the treatment you receivedI am writing to you on behalf of the ***, MaAspen Dental branded practice, owned an operated by Dr*** *** DMD PCI certainly do apologize for your experience at the ***, Ma
Aspen Dental officeI am receipt of your complaint filed with the Revdex.comI have reviewed it an your Aspen Dental account with the ***, MaAspen dental Office manager, *** and the practice owner Dr***The Treatment Acceptance and Payment Arrangement form that you signed was an estimateYour dental insurance did not remit payment for a majority of the services because the plan covered endedAs a result, any balance remaining due is the patients responsibilityAs a courtesy, Dr *** has authorized me to credit you for the estimated provider discounts on those services that we did not receive insurance paymentThis significant adjustment had reduced your part due balance to upon receipt of the full the ***, Ma Aspen Dental office will deliver the full Lower Comfilye denture as originally agreed toPlease contact *** at the dental office at *** ( option if you wish to continue with treatment) I appreciate you giving me the opportunity to respond to your inquirya copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information

February 9,
Ms*** ***
*** *** ***
Newcastle, OK
RE: Aspen Dental Account Number *** Revdex.com ID # *** Dear ***:
Thank you for sharing your concerns about the treatment you receivedI am writing to you on
behalf of the Oklahoma City,
OK Aspen Dental branded practice, owned and operated by SCD
Dental PCI certainly do apologize for your experience at Oklahoma City, OK Aspen Dental
office
I am in receipt of your complaint filed with the Revdex.comI have reviewed it and
your Aspen Dental account with the Oklahoma City, OK Aspen Dental Regional Manager, ***
*** states that both she and the Oklahoma City Aspen Dental office manager have attempted to
reach you in the past to discuss your concerns and your request to be refundedThey did not
receive a responseIn order to receive consideration for a refund you must contact *** directly
She can be reached via her cell phone at *** ***You may also contact the dental office at
*** *** (option 2) and leave a message for *** has expressed that she is very
willing to speak with you to work towards a resolution to this matter
I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has
been forwarded to the Revdex.com in response to your complaintI am available for
any further questions at the below contact information
Sincerely,
*** ***
*** ***
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc
Phone: ***, Extension ***
Fax: *** *** E-mail: ***@aspendental.com

Complaint: ***
I am rejecting this response because: A refund of $should be directly made to the patient based on what *** *** has determined from their contracting agreement with Aspen DentalThe main issue is that the patient overpaid for the treatmentPlease see the attached document for details.
Regards,
*** ***

Dear Ms***, I wanted to add to my response to Ms*** complaint. The claim to her *** insurance did not include the Oral B Elec Brush ($135.00) charged to her on March 15, 2017. It is considered a device or medical instrument and is not covered by *** insurance. It was included in her overall treatment estimate as part of the take home products and included in the calculation as part of her out of pocket costs. I have attached a copy of the treatment acceptance form for your review. The charge is at the top and shows as Patient Responsibility. At this time, there is no credit on her account to refund. I am having my insurance department reach out to *** in response to their letter. Thanks, Sincerely, *** *** *** ***Senior Patient Satisfaction SpecialistAspen *** Management, Inc.Phone: ***, Extension 1329Fax: (*** ***E-mail: ***

Dear Mr***: Thank you for sharing your concerns about the treatment that was recommended to you. I am writing to you on behalf of the Oneonta, NY Aspen Dental branded practice, owned and operated by Aspen Dental Assoc of Hudson Valley PLLC. I certainly do apologize for
your experience at the Oneonta, NY Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it along with your Aspen Dental account. On February 14, 2017, after your no charge exam, x-rays and consultation, you agreed to additional dental treatment at the Oneonta, NY Aspen Dental office. To pay for your treatment, you applied for and were approved for $4,in financing through Dental First Finance. Prior to moving forward you decided not to resume treatment. On March 03, a full refund of $4,was processed back to Dental First Finance. Please allow 3-days for receipt and posting by Dental First Finance. Thereafter, you may contact Dental First directly at ###-###-#### to confirm receipt of the refund. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact information. Sincerely, Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

I called for an appointment and was issued a 3:pm two weeks laterI stated I needed a denture liner on the
Uppers that I purchased there Arrived on time, waited minutes passed the appointment time, then waited min in the exam roomThe Dr finally saw me, did a quick check of denture and told me to make a other appointment to put in the linerThe tech had already closed shop for the dayI traveled an hours ride and due to their delays I did not receive the treatment I asked forThey seem to overbooked and think my time is worthlessI walked out and will never go bsck

PDF

Dear Mr***:
Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Amsterdam, NY Aspen Dental branded practice, owned and operated by Aspen Dental Assocof Hudson Valley PLLC I certainly do apologize for your
experience at the Amsterdam, NY Aspen Dental office
I have received your complaint statement filed with the Revdex.com. I have reviewed it and your Aspen Dental account. On June 18, 2015, you visited the Amsterdam, NY Aspen Dental office with an issue concerning your full upper ComfiLyte denture. The denture was repaired that day at no cost. As you had not been seen as a patient in more than three years, you were charged for an exam and x-ray. At that time recommendations were also made to you concerning treatment of a lower tooth that was impacting your upper denture. You chose not to move forward with treatment.
Please note that the Aspen Dental Money Back Guarantee does not apply in this case, as your denture is more than three years old. However; the seven year warranty on that denture does apply, hence the no charge repair. At present your Aspen Dental account shows a balance due of $100.00. As a courtesy, I have removed that balance. Your Aspen Dental account now reflects a zero balance due
I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information
Sincerely,
Ron H***
Ron H***
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc
Phone: ###-###-####, Extension

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Ron H*** Senior Patient Satisfaction Specialist Aspen Dental Management, IncAspen Dental Case # MrH***, I was quite amazed by your letter I received on August 15, You make statements in your letter that you have no proof toPlease send me a copy of my signature on agreement for $Not my finance paper'sYou don't have oneI was there you were NOTI gave your office manager a flyer that advertised a cleaning for $with 20% off for the special that you were running NO WHERE on that flyer does it offer a $charge for a cleaningThere were also specials on that flyer for dentures that were never referenced by herThere was NEVER any amountof $discussed or agreed to by meWhy would I go in there with a flyer for $for a cleaning and then agree to pay $for the same cleaning Sounds redicioulas right, because I never did I would NEVER make dental plan's with a office manager she's not a dentist and your dentist told me my teeth were fine and could use a common cleaning to match my new dentures when they were done, but the dentures were never completed correctlyI had just seen a dentist a few months before and I needed nothing done to my six (6) teethTherefore there would be no reason for a cleaning correctYou have to be a doctor to understand the medical codes your using on the billing you sent me to justify the fee and I had no idea what the codes meant until I looked them up online and found out what you are charging me $I should have never had that procedure done without my doctors consult because of my medical problems and the infection that could be spread to my heart with my high blood pressureI would have never agreed to that procedureI was frauded because I never had access to or visual to the documents she was executing from her computer on the other sideThe only thing I was told by her that I was signing was for financing through *** *** and if you have something with my signature on for $that's not my financing paper's I would like to see it I was never given anything to read until after I signed for the financing and then I was given the agreement sign by electronic key pad from the opposite side of the counterI was made to believed I was only signing for the financing that's itIf you charge $for a cleaning for teeth why are you charging $for the six(6) teeth I have? It would have been $correctI would also like to know why she sent me out to get a appointment for September when she had just completed a $cleaning on my six(6) teeth and why I have a September appointment card for a cleaning when she had already cleaned them with no tools? I've had cleaning's done my whole life and never were they like that! This is a FRAUD all she had was a pick and looked around my mouthThat”s not a cleaningIt's because this is a lie and your trying to fraud me for $that's whyI have documents to show from the Revdex.com that your company was fined by the Attorney General's for the same things.I am filing with them as wellI will see you in court as soon as I'm done filing the proper complaints with the proper state agency's *** *** - ###-###-#### *** ** ** West Sand Lake N.Y
Regards,
*** ***

Dear Mr***: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Utica, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Central New York PLLC. I certainly do apologize for your experience at the
Utica, NY Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account. You received your bridge at the Utica, NY Aspen Dental office on August 22, 2016. Previously you spoke with the Aspen Dental Regional Manager, Veronica at which time you expressed a desire to transfer to another office (possibly New Hartford, NY) to resume/complete your dental treatment. If you wish to transfer to another Aspen Dental office, please reach out to Veronica via the Utica, NY location at ###-###-#### (option 2) and she will be able to assist you A claim has been filed to your dental insurance carrier for the Bridge services provided to you on August 22, 2016. We await their response to that claim. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me since I have paid the invoice because they are continuing to make errorsAccording to my insurance company, the procedure was not covered, that Aspen Dental told me they has it pre-approvedI received an email today from Aspen saying they are waiting to hear back from Nationwide regarding this, but since my insurance company is *** ***, I'm not hopeful.
Regards,
*** ***

I had three appointments with Aspen Dental; July 22nd, 26th, and Aug.3rd
On Aug3rd I was given Donald S***, a dentist not in the network
The agreement I signed shows DrAndrei P*** for all services
I should have been advised that S*** was out of network, I would have definitely rescheduled since this was not an emergencyIt was for tooth#8, resin-based surface anterior
(There is so much more I would like to mention about this apptand how uncomfortable he made me feel, just not enough time for now.)
My other major complaint is with Byron, the person who processed the agreement When I inquired why I was getting billed, he said this was not his problem It got worse, he was so rude I made this call at 10:36am on Sep8th

Dear Mr***;Thank you for sharing your concerns about the treatment you receivedam writing to you onbehalf of the Glens Falls, NY Aspen Denial branded practice, owned and operated by Aspen DentalAssoc of Hudson Valley PLLCI certainly do apologize for your experience at Glens Falls, NYAspen
Dental officeam in receipt of your complaint filed with the Revdex.comI have reviewed it andyour Aspen Dental account with the Glens Falls, NY Aspen Dental Regional Manager, SherryB*** whom you recently spoke withSherry has communicated to me that this matter has beenresolved and that you have resumed your treatmentGoing forward, if you have any questions ofconcerns please reach out to Sherry and she will be happy to assist you.I appreciate you giving me the opportunity to respond lo your inquiryA copy of this letter hasbeen forwarded to the Revdex.com in response to your complaintI am available forany further questions at the below contact information.Sincerely,Ron HobbsSenior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: I-###-###-####, Extension 1329Fax:###-###-####

PDFDear MrF*:Thank you for sharing your concerns about the treatment you received and your request to berefundedI am writing to you on behalf of the Mesa, AZ Aspen Dental branded practice, ownedand operated by Brandon D Ar*** DMD PLCI certainly do apologize for your experience atMesa,
AZ Aspen Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed it andyour Aspen Dental account with the Mesa, AZ Aspen Dental *** ***, Mckenzie, who inturn has discussed the matter with the dental practice ownershipThe dental practice states that thedentures were indeed returned to you via mail; however as they do not have shipment receiptverification, the practice owner has decided to refund you the $2,that you paid for thedenturesA refund in that amount will be processed back to the Visa card account ending innumber 8504, as that was the card used to make payment with on February 28, Please allow5-business days for receipt and posting by your card bank.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter hasbeen forwarded to the Revdex.com in response to your complaintI am available forany further questions at the below contact information.Sincerely,Ron H***Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: ###-###-####, Extension 1329Fax: ###-###-####E-mail: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am awaiting a response from my medical insurance carrier about the claim Aspen stated they would be submittingI will then notify MrH*** of their replyAspen will then apparently attempt to resubmit the claim to my dental insurance carrierI have clicked "reject business response" because the matter has not been resolved as of yet and there is only days to replyHopefully, the issue will be cleared up soon, but I would like to keep this complaint open through the process to ensure continued communication
Thank you,
*** ***

To Whom it may concern,Please see my response to patient below:March 22, 2018 *** *** Thayer St Lowell, MA 01851 RE: Aspen Dental Account Number: *** Revdex.com ID #
*** Dear Ms***: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Chelmsford, MA Aspen Dental branded practice, owned and operated by Dr *** *** DMD PC. I certainly do apologize for your experience at the Chelmsford, MA Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental accountA refund in the amount of $has been credited to your *** card. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, *** *** *** ***Patient Satisfaction SpecialistAspen Dental Management, Inc.*** *** *** ***
*** *** ***
*** ***

Dear Ms***:Thank you for sharing your concerns about the treatment you receivedI am writing to you onbehalf of the Rochester, NY Aspen Dental branded practice, owned and operated by Aspen Dentalof Rochester PLLCcertainly do apologize for your experience at the Rochester, NY AspenDental
office.I am in receipt of your complaint filed with the Revdex.comI have reviewed it alongwith your Aspen Dental accountI spoke with the Rochester, NY Aspen Dental Office Manager,Lisa today and she advised me she has spoken with youLisa said that you were going to come inand meet with the dentist to have the denture completely re-madeI see you have an appointmentscheduled for April 23, Thank you forgiving us another chance to get it right for you, Ifyou have any questions, please contact Lisa directly at the Rochester office at ###-###-####(option 2) and she will be happy to assist you.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter hasbeen forwarded to the Revdex.com in response to your complaintI am available forany further questions at the below contact information.Sincerely,Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc