Asphalt Repair, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and agree that this matter has been resolvedHowever, this was in no part due to the business which refused to do right on their part and forced me to go directly to my credit card companyThank you for your assistance Revdex.com
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have escalated the complaint to the AG's office. This business should be avoided. They lie and don't care. Take a look at the settlement they just reached with the DC AG's office over this same matter. Simple fact is they refuse to accept the fact that their employees will say and do anything for a sale including making statements that are false
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved becaus
I was advised that my refund request was processed 7/* and did not receive creditThe business is advising now that it has been processed 8/* so I believe it to be ineffective this time as wellThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Day,I apologize for any inconvenienceThe members balance does not stem from the silver sneakers membershipThe balance is from a personal training membership that he member had activeThe personal training is currently canceled with no further billing. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We apologize for any inconvenienceWe apologize for the calls the member was receiving from our billing departmentWe do show that the member updated the billing information on 2/**/at the clubWe have an automatic billing system and at the time the member updating the billing we were
still attempting to collect the balance on the prior cardThis then caused a balance until 2/**/when the system attempted to collect againWe understand the member was transfered to Member Services on 2/**/and spoke to *** who did provide the correct information due to the membership terms there is a $cancel fee*** had processed this cancellation while on the phone with the memberOn 2/**/Member Services Supervisor Michael had contacted the member and agreed to waive the cancellation fee as a courtesyThe cancellation is set for 2/**/with no further billing

Memberships cannot be cancelled after commitment and before renewalMemberships do not renew, however on the anniversary date they will be billed the annual fee and continue billing automatically as noted on the agreementFor the member to avoid billing in August or September the cancellation notice would need to be received prior to mid June As previously noted, the balance is valid

This situation has been resolvedThe member called 9/**/around 11:58am and spoke to a representative who advised the member that the balance is validThe member's balance was $which we settled for a payment of $and we waived the remainder of the balance

We apologize for any inconvenienceWe understand that the member states he requested to cancel prior at the club and by calling Member Services but was unable to complete the cancellation process until he visited the club and cancelled with a managerWe have several options to cancel memberships
Members can visit the club to cancel with a manager, write a letter to Member Services, email or call Member ServicesMembers can also cancel through their online accountThe member must set up their online account so they can access the cancel optionThe member could have went to the Contact Us page on our website and submitted feedback requesting to cancel
The cancellation terms for the membership is that a day notice is requiredThe member requested to cancel at the club on 3/**/and was cancelled effective 4/**/since the membership must remain active for the next daysIn order for the member to avoid paying on 3/**/the member would have needed to request cancellation by 1/**/The member currently has a balance of $which includes the monthly dues for March of and a $late fee since we could not collectWe are willing to waive the late fee but the $balance is valid and dueWe would not waive this balance unless the member had documentation that he requested to cancel the membership on 1/**/and that it should have been processedSuch as a cancel receipt or cancel form filled out

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank's for the refund , but I steel don't understand How is it possible at all to approve one members card to somebody's else account? For three times? Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am asking for them to be an tiny bit compassionate in that I buried my father the beginning of June and was in no way going to be able to think about the June * renewalTheir policy to not send an email or letter is to trick peopleI called the month before saying I had a sick parent and needed to cancel and they would not do so by phoneHow is that even legal?? I had to go in person to the front desk where some kid did itThere are thousands of complaints about this company finding deceptive ways to take moneyI'll take this to the media if there is nothing more that can be doneSeven on your side will love this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are certainly sorry for *** loss of her father and we understand the circumstancesHowever we cannot provide a refund for valid chargesThe Annual fees are valid and non-refundableIt is correct that we do not accept cancellation requests by phone or emailCancellations must be processed in person at the club location or by sending a letter via certified mail

We will accept the medical documentation the member has provided to waive the balance for the June invoices totaling $The member owes not balance for either membership and both memberships are cancelledWe consider this matter resolvedWe apologize for any inconvenience

We apologize for any inconvenienceA request was placed on 6/**/from club management to cancel with Money Back Guarantee but the request was not specific to which agreement should be cancelledDue to miscommunication within the company, the cancel for the Premier membership was not processed
Club Management did cancel the Personal Training Pack and refund the $However the Premier membership remained active and has continued to billWe have processed an immediate cancel of the Premier membershipWe have also processed a refund totaling $to the member's *** cardThe refund of $included the $Annual fee plus the three months of membership dues at $each

Our contract are signed electronically on a signature padWe have a signed contract and we will abide by the contract termsThe Annual fee is a valid charge and we would not provide a refund*** may have disputed the Annual fee charge however TSI whom the dispute*** owes a balance of $for the November prorate

Good Day,I apologize for any inconvenienceAll members are required to pay fees when upgrading or downgrading any membershipsThe fees cannot be waived. Thank you

Our sincerest apologies, the director involved with the decision to refund was not the individual copied to approve the refund and it was declined in errorWe have processed the refund today and attached the invoice showing it was completed

We apologize for any inconvenienceThe member enrolled on 9/**/and paid $with the card ending ***On 11/**/the member disputed the $with the billing institution causing a balance on the account for $The member paid the balance of $on 11/**/with a different card
ending ***The member disputed the $charge again on the card *** on 1/**/which caused a balance of $on the account againThe member made a payment for the balance of $53.45 on 1/**/to the same card ending ***Therefore due to the disputes the member was charged $three times but only should have charged $onceOn 3/**/we refunded the member $for the two overcharges of $The member is owed no further refundWe have a signed agreement for the membership and the member has consistantly used the club therefore a full refund is not warrantedIf the member decides to cancel, the membership would cancel at the end of the month with a $cancel feeThe member can cancel online, by visiting the club, or by calling Member Services (###-###-####) or emailing (***)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Since I never received a contract (what you have attached does not have my signature and I have never seen it before) and since I was not informed verbally over the phone, I did not know about the day cancellation policyIn fact when I signed up over the phone back in February, the representative I spoke with who signed me up for the months of Feb and March did not mention itSo obviously you will not have a cancellation request from me dated days prior to March *** I did not cancel, because I was not told I should cancel days before my planned final membership date of March ***I didn't authorize an April charge nor a May pro-rated chargeYou will see an April *** cancellation notice, b/c I cancelled as soon as I found out I would continue to be charged until I cancelled.
You had no right to bill me for April and you have no right to bill me a pro-rated charge for May
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have no record that *** contacted us regarding cancellation until 8/**/*** was set for a day notice cancel effective 9/**/17, however we have changed the cancel to be effective 9/*/There will be no further billing for the membership as a courtesyHowever we can not provide any
refund, since there is no record of a request to cancel prior to 8/**/We understand that *** also has no record a prior request to cancelUnfortunately there would be no refund warranted