Asphalt Repair, Inc.

The General Manager of the club verified that Lorraine was not able to validate who she spoke to regarding waiving the annual fee of $While we do have a record of the person who processes the cancel in our system, this is not always the same person the member speaks with when they make the requestEven though Lorraine chose to cancel her membership a month after she joined, there is no TSI employee, including the General Manager, that would be able to comply to her wishes regarding waiving the annual feeWe understand her financial hardship and we regret that we cannot assist her at this time regarding refunding her annual fee of $

We received ***'s request to cancel on 4/**/There is a day notice to cancel therefore ***'s membership would remain active until 5/**/The Annual fee for the membership bills every year on 5/**/therefore this is a valid chargeThere was an error in which the membership was
cancelled effective 6/**/instead of 5/**/which caused a billing of $We have processed a refund for the $which was billed in errorThe Annual fee was left unpaid as a balance and as a courtesy we have removed this balanceThis matter has been resolved

We sincerely apologize, due to an error a class was listed online for enrollment and the trainer was not replacedWe are working to resolve this as quickly as possible to ensure the accuracy of the details online for members to review and enroll without issueWe have issued a refund for the full
purchase amount of the UXF / FlexPass drop in classWe hope that the member will continue to have a desire to try our classes, and training optionsIf it is easier, our Fitness Manager or Lead Trainer can assist to ensure there are no issues moving forward

We apologize for any inconvenienceWe can confirm ***'s membership should have cancelled effective 9/*/with the $cancel feeHowever he was billed for October and NovemberThis was an error and we have corrected this matterWe have cancelled ***'s membership againWe can
confirm there would be no further billingA refund for October was processed on 10/**/and a refund for November was processed 11/**/

Please close this complaintWe have provided all information in our prior responseAs stated previously, we have no record that *** requested to cancel prior to 2/*/*The balance is valid, however in an attempt to resolve the matter amicably we offered to reduce the balance to $We would not accept any amount less than $to close the debtThere is no further information to provide nor has *** provided any new informationWe have reviewed the situation and we have offered a fair resolutionThere is no further response needed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I stated previously, the terms of the agreement are unclear and ambiguous This is a clear manipulation of consumers with unclear language in the terms The membership was not active as it was cancelled This is a poor business practice to charge for services that will not be used, and it is manipulative to use ambiguous language
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution - that they will waive the $in collections (please provide confirmation when that action is completed) is satisfactory to me and the matter has been resolved.Two corrections just for reference:1) I have been a member since 2004, but the agreement attached simply represented a change (further providing evidence of poor organizational skills resulting in lost records)2) They have received numerous records and confirmation of cancellations, and simply "ignoring" them does not constitute grounds for collection
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** enrolled on 6/*/into a Neighborhood Month to Month agreement***'s membership requires a day notice and $cancellation fee when cancelling the membership*** requested to cancel on 8/**/therefore the membership remained active until 10/**/*** was billed $
for September dues, $for the prorate of days in October and the $cancel feeThere would be no further charges

We apologize for any inconvenienceWe are sorry to hear the member was not satisfied with her experience at New York Sports ClubsWe have no record of an incident being reported in November or that the member requested to cancel the membershipWe have made several attempts to collect the
monthly dues for December, January and FebruarySince we were unable to collect the balance, the membership was cancelled effective 2/**/The balance of $which includes $monthly dues for the three months as well as three $late fees was sent to collections on 4/**/since the balance was still left unpaidWe have no record that the member attempted to contact us regarding the balanceWe can see that the member has not used the club since 11/**/unfortunately we have no record that the member requested to cancel at this timeAs a courtesy we can offer to waive one month dues of $and three $late fees from the balanceWe can accept a payment of $to settle the balance in collections

*** membership includes an Annual fee but the monthly rate is not locked inThe membership agreement does not state that the rate is locked in*** membership is subject to dues increases each yearHowever we reached out to *** to discuss her membership and as a goodwill gesture we agreed
to remove the increase

We have attempted to reach Amy several times to resolve the issue but we have been unable to connect with herAmy enrolled into a Premier membership at $per month but the rate was not locked in and is subject to an increase each yearEffective 12/*/there was a $increase which
made Amy's new rate $We did send email communications regarding the increase days prior to the effective date for the increaseAmy's membership requires a $cancellation fee at any time she requests to cancelAt this time Amy's membership is cancelled and the $cancellation fee was charged on 2/*/There is no further action

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe company confirmed that they are waiving the additional charge they initially requestedAttached is the email communication that proves that the fee is waivedThank you for your help
Sincerely,
*** ***

We apologize for any inconvenienceMember *** *** enrolled into a Premier membership on 3/**/with a month commitment periodWe understand that member member states he requested cancellation of the membership in person at the club within the day Money Back Guarantee timeframe
but we have no record of this requestOur records show the member's first attempt to contact us regarding the situation was 7/**/The member states he cancelled months ago due to an injuryMember also states he moved to CaliforniaWe explained that the member was in a commitment period and to cancel there would be a $cancel feeWe explained if the member provided proof of move that we would waive the $cancel feeWe have no record that the member provided proof of moveIf the member states he requested to cancel at the club, then the club would need to confirm the requestIf the member knew the names of the employees he requested to cancel with, we could review with the employees to get that confirmationIn order to resolve this situation, we have cancelled the membership effective 8/**/and waived the $cancel feeIf the member can provide medical documentation of his injury between 3/**/to 3/**/2016, we would provide a full refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is not my fault that your emplyees did not document my request (if that's the truth)They need to do their job betterHow else would I know that only the manager can cancel a membership? That's what your staff told me when I asked to cancelI do, however, have documentation of my fallI have pictures of my bruisesI have a (attached above) picture of the water leakage from the broken steam room that was left unfixed for almost a yearThere was a witness to my fall and she is willing to attest for meThe day that your gym caused an injury because of negligence on the gym's part is the very day that the contract became voidI cancelled my credit card because I had no other choiceThe manager was never there and did not return my many messages for several monthsI was not going to wait any moreNo where in the contract does it say that the gym will bill for extra monthsNo where does it say that it is based on accesibility and not usageNo where does it say that you can bill any other way besides the credit card on fileI never authorized thatI was injured!!! This is all very unfair to meI'm starting to feel harassedThis is very unprofessionalYou can not provide documentation of voicemails, letters, or emails that there was ever an attempt made by the gym to collect for these monthsI would've settled the matter back then! My contact information is on the contract so your gym did have itI was only contacted once it went to collections in MayThis is just another crooked fradulent way for the gym to make money and I am the victimI have been through enoughI would greatly appreciate it if all of these charges would be droppedIf that is not done, I am left with no choice but to sue the gymI would also have to sue for the injury as well as all of my membership dues since I paid for a fully functioning gym with a steam room that was not provided as promisedAs a physician, I will also have to report these issues to the department of health in an effort to prevent another member from falling as well as the dangerous bacteria that can be inhaled from the spores in steamI sincerely hope that this gym gets its act together
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I apologize for any inconvenience? NO YOU DON'T! You have received the documentation but refuse to act upon it! Your office, as stated as one of the addresses to mail it to on the application you were able to find with no problem was were it was mailed, certified and accept by your officeIt was mailed to TSI Member Services in Chalfont PAI already told you this, but you refuse to acknowledge it i'M NOT DONE WITH YOU YET!]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This matter has been resolved between Town Sports International and *** ***We regret any inconvenience he has experienced with his membership

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: Please see the Member's reply below, in redEach reply, in red, is preceded by the portion of the business' response directly pertaining to the Member's reply
** *** *** *** *** *** *** *** ** *** *** * ** *** *** ***
*** *** ** *** *** *** *** *** *** *** ** ** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** ** *** *** ** ** *** *** *** *** *** ** *** *** ** *** ** *** *** ** *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** *** ** * ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for any inconvenienceI have spoken to the member directly regarding his complaintsThe member enrolled on 11/*/to account *** and on 10/**/he was changed to a new membership on account ***I have attached both membership agreementsThe prior account *** was
not cancelled until 1/**/which means the member had two active memberships from 11/*/to 1/3*/We have processed a refund for the duplicate charges from the prior account *** totaling $
I have also discussed the current charges for the member's active membership ***The member was currently billed $which is the annual maintenance fee that is billed on 10/** of each year

We apologize for any inconvenienceThe member was enrolled on 10/**/with a month commitment periodAfter the membership surpasses the commitment period the membership will remain active until there is a request to cancel placedI have attached the membership agreement for reviewOn 8/**/
we received a request to cancel the membership through emailWe responded to the request by advising that we are unable to process cancellations through email and to visit the club or call Member ServicesI have attached this correspondenceSince 8/**/we have received no further communication from the memberWe have no record of the member speaking to a Member Services representative by phoneWe have no record that the member visited the club to cancel with a managerWe did not receive a certified letter to request to cancel the membership which is outlined in the membership agreementSince the membership was still active, I have processed a cancellationThere is a required day notice to cancel but I waived the day notice and cancelled the member with no further billingWe have billed the member $each month for the membership dues and every January first for the $Rate Lock Maintenance feeThere is no refund warranted at this time since we have no record of the member's request to properly cancelIf the member has documentation of a prior request to cancel, we would be happy to review for a refund