Asphalt Repair, Inc.

We have reached out to the member directly but [redacted] was unable to clarify the situation since he is out of the country. We expect him to reach out to us directly for further resolution. We were not aware in [redacted]' initial complaint that he took over a cancelled account since this is against our policy. On 9/**/2015 we enrolled [redacted] and [redacted] card ending [redacted] was placed on the account billing the Annual fee of $53.45. On 10/**/15 [redacted]' card ending [redacted] was placed on the account and the membership was changed to [redacted]. On 11/**/15 Genevieve disputed the $53.45 charge to her card ending [redacted]. This dispute caused a balance which [redacted]' card ending [redacted] was charged for $53.45 on 11/**/15. [redacted] disputed this charge on 11/**/15 which caused a balance again and he was billed again on 1/**/16 which went through. [redacted] dispute on 11/**/15 was settled in our company's favor which means that in the end she paid for the $53.45. [redacted]' dispute on 11/**/15 settled in [redacted]' favor which means he kept the refund for the charge. But [redacted] should not have been charged the $53.45 on 1/**/16. [redacted] should have received a refund for the $53.45 but instead we refunded him $106.90 which is more than what was due. [redacted] was charged $21.35 from 11/**/15 through 4/**/16 for membership dues each month. [redacted] used the membership so there is no further refund warranted. Since [redacted] did not sign the agreement we can cancel the membership at the end of the month with no cancel fee.

Revdex.com:
NYSC corporate office has since contacted me in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
 
 [redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
It was such a lie, me and my another firend were there on 5/**, the manager clear stated it is $5 for 10 day trial. Not the membership nor $10 dollor charge. And they charge me again on 6/* for another $26.71 which is the memebership fee which I never agree to. As I meentioned in earlier email I tried to reach manager few times and never able to find him to cancel the membership. If the gym is playing this trick and drag all the consumers into this situation and then this is such a payment fraud. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] enrolled into a Flagship Elite membership on 9/**/17 and paid $163.99. This included the $99.99 Joining fee and the $64.00 prorate for the month of September access. The Annual fee has billed on 10/**/17 which there is a balance for. Club management have processed a $99.99 credit for the Join...

fee. We used the credit to cover the $69.99 Annual fee. There is now a $30.00 credit left to go towards the November monthly dues. There is no balance on the account.

We have spoken to [redacted] and have come to a resolution. We have processed an immediate cancellation for her membership. We will provide a refund for the June billing of $26.71 pending the dispute that [redacted] made with her billing institution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
When I have called WSC numerous times about these charges, why has no one been able to explain them before?1)    We are OK on the $3.85 on 8/**/2015 charge.2)     I absolutely did not make this charge: On 11/**/2015 the member was charged a $12.95 usage fee for using the [redacted] club.3)    When I put the cancelation request in, I asked if there would be any more fees and he said only the normal monthly fees would come out for the membership $19.95 and locker $9.95 for the last 2 months. Are you really going to charge me a yearly fee when I am canceling? I was told there would be no charges – i.e. cancel fee, too... looking at the contract it is up to your discretion to charge this fee because I fall in the category that I am moving home to Montana where there are no clubs.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for any miscommunication. You can certainly upgrade your membership from the Premier to the Passport but the fees to change are valid. This information would not be listed in your membership agreement. The agreement you signed is for your Premier membership. If you change to the...

Passport, you are enrolling into a new membership and would need to sign a new agreement. Your local club would be able to provide the information regarding the change, the cost and able to process the change.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I didn't get the $120 credit in the form of a credit to the card on file nor a credit to my account for future fees.  I was charged this month for my normal club fees and the additional $60 for a total of $180 of which is due back to me in form of either a credit to my card or future club fees.  Please further explain what form will I getting the credit in.
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for any inconvenience. The member enrolled on 2/**/2014 with a 12 month commitment membership. After the commitment period is over there is a 30 day notice and there would not be a cancellation fee. We began to have issues collecting monthly dues starting February 2016. The member was...

contacted from our billing department to be made aware of the balance. When the member refused to update the billing information, the member was advised to speak with Member Services or the Manager at the club. The member spoke to the club's Customer Service Manager on 3/**/16 to request cancellation. The cancellation requires a 30 day notice so the membership was set to cancel effective 4/**/16. The member would owe the balance on the account as well as a final prorated payment for April. We would not waive any balance due to use of the club. The billing is based on the members request to cancel. The member currently has a balance of $299.97 which included February and March dues of $89.99 and April's prorate of $74.99 as well as three $15 late fees. We would be willing to waive all three late fees bringing the balance to $254.97. This balance is valid and due.

This issue has been resolved. The increase was removed from the membership. We consider this matter resolved and no further response is needed.

We apologize for any inconvenience. We have no record that the member ever requested to cancel the membership. The membership is past due for October, November and December therefore cancelled due to non-payment effective 12/**/15. The member last used the membership on 6/**/15 and has been a member...

since 2008. As a courtesy we will waive the $87.00 in collections. We are unable to process any refund since there is no record of the member requesting to cancel. If the member can provide documentation we can certainly review it for a refund. Such as cancel confirmation/receipt or a certified mail receipt.

We have no record that either member requested to cancel in May. In order to resolve this situation amicably, we cancelled both memberships immediately. Each member has a $39.95 cancellation, but were billed $54.95 on 7/*/17. As a courtesy, we have refunded the $15.00 difference for each member....

Without any record of a prior request to cancel, we would not provide any further refund.

Members [redacted], [redacted] and [redacted] all have a signed agreement. Our members sign their agreements on an electronic pad and are shown a blank agreement copy in which they are agreeing to at each section they sign for. Members can view their agreements at any time through...

their online account. We have cancelled each member according to the terms that were agreed to in the contracts.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not receive any emails from NYSC with the terms of my membership or my contract. No one ever even asked me for my email address. The contract that was sent to me last week (which is the first time I received it) was not signed by me, so I would argue that it is not valid. I have attached it for reference. The unwillingness of NYSC to be upfront about fees or the terms of membership makes for very poor business practice, and their response to member queries was what pushed me to cancel my membership, which is why I would appreciate having the 45-day cancellation period as well as the $10 cancellation fee waived.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for any inconvenience. Member [redacted] enrolled on 7/*/15 in a Premier membership at our [redacted] club. At this time the member was charged the $49.95 Annual fee for the membership. The membership terms state that the Annual fee is paid at the time of enrollment and on each...

one-year anniversary of the enrollment date. Therefore the member was billed on 7/*/16 for the $49.95 Annual fee. The member did place a request to cancel the membership on 7/*/16. The membership was cancelled according to the terms, effective 8/*/16 with a $29.95 cancellation fee. The cancellation terms state "Your cancellation will be effective on the first day of the next billing cycle, and you will continue to have the services provided under this agreement until the end of the billing cycle in which notice is given." Therefore although the member requested to cancel on 7/*/16, the membership remained active until 8/*/16. Since the membership was active on 7/*/16, the Annual fee was billed and is valid. There is no refund warranted.

The member had disputed the $49.95 Annual fee charge with his billing institution. The dispute was settled in the member's favor which means that he received the money back. We will not contest the Annual fee any further. We consider this matter settled.

[redacted] has contacted the Member Services department for Town Sports International directly to resolve her account since opening this Revdex.com Complaint. During this time, TSI and Renee have agreed that she owes her dues payments for May, June and July 2016 totaling $89.97. We will ensure calls...

to collect are stopped, upon receipt of payment for the unresolved past due balance.

Good Day,I apologize for any inconvenience. The account came off of freeze in Feb meaning the member was responsible to pay full dues starting March. If the member can provide a confirmation detailing that the account should not have come off of freeze we can request a refund. The account is...

currently on freeze for 1 year. No refund is due at this time. Thank you