Asphalt Repair, Inc.

We have reviewed the situation and as a courtesy we have provided a refund of the $149.99 that Papa paid to Central Credit Services.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

On 5/**/17 [redacted] enrolled into a Neighborhood membership. She paid $10.00 to join then was charged on 6/*/17 for the montly dues. [redacted] enrolled into a membership not a trial. All members have 10 days after enrollment to request to cancel and receie a full refund. [redacted] has not requested to cancel...

and her membership will remain active until doing so. If she would like to cancel, she would have to go in person to the club or send a letter by mail. There is a 45 day notice and $10.00 cancel fee

Good Day,I apologize for any inconvenience. In order to refund to the past months billed I will need you to submit a cancel confirmation dated before May **, 2015. Without a cancel confirmation we can not refund for the charges.Thank you.

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and, assuming Town Sports International has taken the steps they claimed by phone have occurred, find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I was traveling out of town and therefore did not see your message until I returned.  New York Sports Club is still working out the resolution this matter.  They have lowered my monthly rate, however, they have increased my annual rate.   I appreciate your assistance with this matter.Thank you.[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for any inconvenience [redacted] experienced with our cancelation process. All members have the option to cancel their membership for medical reasons, as outlined in their membership agreement.  Medical cancelations are processed, effective immediately, upon receipt of a note...

from the members physician.  The note must state the member is unable to use our services, for a specific period of time. The amount of time the note must state is governed by state law, as well as any cancel fees that may apply. [redacted] had the option to cancel his membership by providing a medical note from his physician, stating he was unable to use the club for six months or more (per New Jersey law), or to pay the $39.95 end of month cancelation fee.

Town Sports International (TSI) did acquire [redacted] in September 2017. [redacted] and all members of [redacted] have an agreement. The agreement between [redacted] and [redacted] had a no commitment term, which means the member can cancel at any time and does not have to maintain the...

membership for a minimum duration. Her membership bills on the [redacted] of each month and requires a 30 day notice. This agreement has been attached. The $30 annual locker room fee noted is actually a semiannual maintenance fee, billed in $15 increments. At acquisition the information provided to us did not indicate she could use an [redacted] club. She was then billed usage fees for the locations that were not part of her agreement terms. This information was deemed in error and the $105 billed for usage were refunded to [redacted]. TSI did email members advising them of a $10 increase. On December [redacted], we billed [redacted] her final bill, per her agreement which requires a 30 day notice. The club team provided a goodwill refund of this on December [redacted].  At this time, the last billing that has not been refunded from [redacted]’s account was her November dues, billed on the [redacted] for $16.72. After a full review of the account, no further action is required by TSI.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Unfortunately we have no record that the member requested to cancel the membership. The member also cannot provide documentation that the cancellation should have been processed. As stated in the membership contract, the member agreed that all fees will be charged to the credit card on file with the club and the authorization to charge the member remains in effect until a cancellation request is provided. We cancel all memberships that have a balance of three months dues. The member became past due for December, January and February therefore the membership was cancelled. We base the billing of the membership on the fact that the member has access to the club. We cannot base the billing from use of the club. We understand the situation that the member has presented which we have no record of. As a courtesy we can waive one months dues and all late fees from the balance with a total balance of $79.90 instead of $164.85.

Good Day,I apologize for any inconvenience. If the member can send in a copy of the statement displaying the double charge we can request a refund for the double charge. Thank you

Upon our receipt of this complaint, as is our custom and practice, we immediately reached out to [redacted] and attempted to resolve the matter. . [redacted] received a $10.00 increase effective 11/*/17 going from $21.95 to $31.95 dues. [redacted]'s membership is subject to dues increases every...

year in November. We have explained the increase and apologized that she did not receive the notice letter. We provided a one time credit of $10.00.              I point out that like other businesses, TSI must from time to time increase prices in order to offset rising costs and remain competitive. Without such increases, TSI could not remain in business. This would result in the loss of over 7,500 jobs in the New York State area. Most importantly, as explained above there was no language there that prevents TSI from increasing its price in connection therewith.                For the foregoing reasons, we respectfully request that this matter be closed without further ado.

Revdex.com:Please provide the direct business number and email so that I can contact directly if I still have a question do that I won't have open another case to get the questions answered.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have reviewed this matter again and still the cancel terms are valid. All terms of the membership are explained at enrollment. These terms were explained and we would not waive the cancel terms. Both members are set to cancel 9/*/17 with a Early Termination cancel fee of $99.95 each.

Good Day,I apologize for any inconvenience. No refund is due at this time. If the member wishes to cancel the account, it can be canceled with no further billing. Thank you

The member was contractually obligated to pay for the months that the member remained a member of the club. The member had an active membership until 4/**/2016 therefore all charges until this date are valid. We do not base the billing of our memberships on the usage of the club. This means that even if the member is not using the club, the member is still contractually obligated to pay the monthly rate until the member requests to cancel. The member is provided access to the club until cancellation and it is up to the member whether they chose to take advantage of the availability.
The agreement for the membership does not expire and is in effect until the membership is cancelled. The agreement states that the membership will continue outside of the 12 month commitment period until the member provides a 30 day notice request to cancel.
We can understand that the member was unaware that the billing information was expired which is the reason we sent emails and called the member notifying the member of the balance. The member is responsible for providing updated billing information. We would not send a letter to the member regarding the balance on the account. The member had spoken to billing representatives and was advised of the balance but chose to not update the information. We can understand if the member did not feel comfortable providing billing information over the phone, which is the reason the member was directed to contact the manager of the club.
We can see that the member has not used the club since 1/**/2016 but again the member is responsible to pay for the active membership until the cancellation is effective. It is also correct that the member would not be able to access the club while there is a balance on the account. If the member went into the club in February, the member would have been advised of this information. If the member updated the billing information and paid the balance at the club, the member would have been able to access the club.
We have offered to waive the three $15.00 late fees as a courtesy which we have. The member currently owes a balance of $254.97 which includes the $89.99 monthly dues for each February and March and a $74.99 prorate for April since cancelled effective 4/**/16. The member will receive phone calls from our billing department to the phone number provided by the member until the balance is paid.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Here are my further request:                             1) I need to see the refund of extra billing before close this case.                             2) I also need to cancel the membership immediately at no extra cost.                             3) I need NYSC refund me the $149 down payment I paid on 01/**/2015, since I cancelled this membership because of NYSC issues.                            3) NYSC should delete my billing information from their system permanently after the refund to avoid any further errors occur to my account.                             4) I need an explanation about why they forged my signature on the membership enrollment form. Please check the attachment. The signature on the membership agreement is definitely not mine.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
There is NO language in your " contract/month to month agreement " that allows you to RAISE THE COST, the printed rate of $19.95 STANDS as I was told by all Town Sports International LLC staff the terms of the document I signed are valid for the " contract " and "month to month agreement " all terms remain the same, you said it yourself, you want a cancel fee and late charge, All I know is that the document you had me sign states premier membership $19.95, again you have FAILED to cite the language in this document that states you can raise the cost. If there is no language that states you can't raise the rates, like you said, I STAND by the PRINTED rate of $19.95 so you are wrong. The printed rate is clear, you can object all you want, but your wrong, the printed cost is a "TERM " in the " contract/month to month agreement " and you said all terms remain the same, even the " cancel fee ". We can keep going back and forth, but you cannot hold to the terms of the above document when you don't abide by the terms. You sent a clever response that there is no language in the document above that states you can't raise rates, but there is, by printing a monthly rate on the document you set a price, if you could raise rates, it would have had a clause that would allow for rate increases periodically, there is NONE in this document. So we can go round and round, but I feel you have no recourse in this matter and certainly my complaint would withstand any court action, in my opinion.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]'s membership requires a 45 days notice and a $10.00 cancel fee. We received [redacted]'s request to cancel on 7/**/17. The membership will cancel effective 8/**/17. We have no record of a prior request to cancel. We have reached out to [redacted] and if she provides valid proof that she moved more...

than 25 miles away from any TSI clubs, we can waive the $10.00 cancel fee. We could not provide a refund of the prorate for August.