Asphalt Repair, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 There is NO LANGUAGE in this, what I consider to be an invalid contract/month to moth agreement with allows an uncontrolled or open end cost increase at anytime the business feels like it or deems it necessary, as evidenced by the old contract it has a printed cost of $19.95 thats it! I believe contracts are signed to provide a goods or service for a DEFINITE cost, since Town sports international LLC did not agree to their own terms, how can they hold me to this contract/month to month agreement. I feel that their response about their increase cost is irrelevant to me and my unique situation. Towns sport international LLC raised a cost to me, violating the terms of this contract/month to month agreement. Just because Town sports international raises the cost of a premier membership to $29.95, this doesn't apply to me as my paperwork states $19.95, they should have put it in their original contract with me in plain language that prices may increase at anytime, that statement is NOT found anywhere on the original contract. I do not owe them anything, period. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for any inconvenience. Member [redacted] enrolled into a Premier membership on 6/**/2015 and Locker Services agreement on 8/**/2015. The member was charged $3.85 on 8/**/**15 which was a prorated amount for use of the Locker Services from 8/**/2015 through 8/**/2015. On 11/**/2015 the...

member was charged a $12.95 usage fee for using the [redacted] club. The member has a Premier membership which is single club access to South Bethesda. On 5/**/2016 the member requested to cancel the Locker Service agreement effective 6/**/16 providing the 30 day notice required to cancel. On 5/**/216 the member placed a future cancellation request for the Premier membership to be cancelled effective 8/**/2016. The Premier membership will remain active until 8/**/2016 and there will be a $29.95 cancellation fee per terms of the membership. On 6/**/2016 the member was billed $49.95 which is the Annual fee for the membership. The Annual fee is set to bill on every June [redacted] of each year. Since the membership was active on June [redacted] and until 8/**/2016, the Annual fee was billed and is valid. The member disputed this charge which was settled in our favor. Due to the dispute the billing information has been removed and we have been unable to collect the monthly rate of $19.95 due on 7/**/2016. We will also be unable to collect the $29.95 cancel fee set to bill on 8/**/2016. The member must update the billing information to pay the balance since these charges are valid.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:NYSC refuses to corporate in resloving this matter. They are double charging their customers with the initiation and annual fees for changing their "non-contractual" plan. They are leading false advertisements and misleading the public because these fees should be named for what they really are--  contract fees, not initiation and annual fees. I urge the City to investigate their fee policies.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Member had a balance of $228.00 in collections which we have waived. We have contacted our collection agency Central Credit Services and removed the member. We have contacted the member directly and sent email confirmation.

Good Day,I apologize for any inconvenience. We cannot determine whether the signature is forged or not. A refund request has already been submitted.Thank you

We have reviewed this matter and spoken to [redacted]. We have no record that [redacted] requested to cancel her membership. [redacted] also could not provide any documentation regarding a request to cancel. We have cancelled [redacted]'s membership effective 12/*/17 to avoid further billing. Since there is no record of a...

prior request to cancel, there is no refund warranted.

[redacted] had two active accounts billed each $41.95 and $59.99 per month. The Premier membership billing $41.95 per month was single club access causing usage fees when [redacted] entered other clubs. We have reached out to [redacted] and resolved this issue. The Premier membership has been cancelled and [redacted] was...

refunded $347.80. [redacted] now only has one active Passport membership.

Good Day,I apologize for any inconvenience. The member can attach the documentation to the response and the issue will be resolved much easier. Without the documentation we cannot move forward with the issue at hand.Thank you

We apologize for any inconvenience. [redacted] enrolled on 8/**/2016 and we received the request to cancel on 9/**/16. We have cancelled the membership according to the terms of cancellation which require a 45 day notice which makes the cancel effective 10/**/16. The member is required to pay the...

Annual fee of $59.99 which billed on 9/**/16. The Annual fee is a term of the membership and is non-refundable. The member was charged the final prorated payment of $32.25 on 10/**/16 and has no further billing for the membership.

Tell us why here...We apologize for any inconvenience. Our records show that Martin requested to cancel on 7/**/**. There is a 30 day notice term for cancellation therefore the membership was cancelled effective 8/**/**. The member had a final payment of $33.86 on 8/*/** which is a prorate for the...

21 active days. We have no record of a prior request to cancel the membership. As a goodwill gesture, I have refunded today the $33.86 prorate back to the card ending [redacted]. [redacted] ([redacted]) has been cancelled effective 12/**/** and a refund was processed for $99.75 to the card ending [redacted]. This refund includes Conor’s membership dues from 8/[redacted] to 12/*/**.

We apologize for any inconvenience. The member enrolled in 10/**/2013 and we have no record that the member requested to cancel in May 2015. We spoke to the member and [redacted] does not have any record of the request. We offered a courtesy credit of $307.76 as if her membership should have been on...

freeze for 4 months. [redacted] accepted the credit offer. The credit will be placed on her membership account to cover future dues since [redacted] decided to remain a member.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 1[redacted], and have determined that my complaint has NOT been resolved because:
I have been a New York Sports Club member since September
**, I have paid the same non-refundable rate lock/maintenance fee of
every year. This fee is taken as an
EFT charge from my checking account in the beginning of the yearNew York Sports Club has stated to you that the rate lock
maintenance fee was only for the time of enrollment, however, as per the
agreement signed it clearly states that a fee of will be charged YEARLY
to lock in the membership rate.In addition, if by chance I am misunderstanding the language
in agreement set forth on September **, New York Sports Club failed to
notify me of such an increase. It is my
right to be notified in writing of any changes to my accountI should have
been given ample time to decide if I wished to cancel this agreement since they
require days written notice for cancelation
Another issue that I have is it that I do not see anywhere
in the contract language that states that the rate-lock guarantee/maintenance
fee is subject to change or increase
The section of the membership agreement pertaining to the
rate-lock fee reads as follows
Monthly Billing of Dues
[redacted] [redacted]
[redacted] [redacted] [redacted]
[redacted]
[redacted]
Although, New York Sports Club has issued a refund for the
additional funds charged to my account I do not feel that this situation has
been resolved since they stated that the refund was a courtesyIt is my belief
that the increase has breached the agreementIf New York Sports Club intends on increasing this rate
lock/maintenance fee in I want to know so that I can cancel my membership
in December of Who wants to be associated with a company who does not
bind to an agreement they created
Sincerely,
[redacted]

We apologize for the error. The member had previously submitted chargebacks and was provided 3 months of dues back directly through her bank. the remaining months ($201.85) that billed were refunded today.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to regards that I was refunded the amount that was stolen from me as part of a fraud scheme, but it does not justify taking a year to settle this issue. Also, agreement [redacted] was never an agreement as it was completely forged and I never got the opportunity to read a contract. Unfortunately, I also lost a day worth of work due to a bank dispute months ago with this company, but to get some money back is better than nothing. I do not know if I will continue to give this company my business along with all my friends who I got to sign up, but I was satisfied with how well and professional the worker from corporate was to me on the phone. Out of everyone who has done nothing except look the other way, I am happy and thankful there are people who still care and the company would strive if they had more people like herself. The facility is great and would be perfect if it weren't for this issue. 
[redacted]

We apologize for any inconvenience. Our club policy for guest privileges has changed. Our members with guest privileges are able to bring one guest per visit but it must be a first time guest only. We no longer allow repeat guests. Unfortunately we cannot grandfather any members into repeat guest...

privileges since the club policy has changed not the member's benefits. We have contacted the member directly to offer a resolution. If the member decides he wants to cancel, we will waive the cancellation fee as a courtesy but we could not provide a refund.

Good Day,I apologize for any inconvenience. We have no record of a refund being submitted or processed. If the member sends the refund confirmation or the email we can request a refund for the requested charge.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, on the condition that he $25 referral credit, that was offered to me several times, is applied to this balance, bringing the total owed to 54.97, the amount agreed upon in writing from the Club's GM. 
Sincerely,
[redacted]

As stateed prior, there is no language in [redacted]’s Membership Agreement that prevents TSI from increasing its price in connection with his membership. We increased many members rates and we did not provide all members with credits. The club manager felt that in this particular case, they would provide a credit as a goodwill gesture. The cancel terms of the membership are valid. We have provided the same information several times. There is no need for further response regarding this matter. The debt in collections is valid.

Member [redacted] enrolled into a Passport Commitment membership on 9/**/15. At enrollment the member paid the $49.95 Annual fee which bills every year on the anniversary of the enrollment date. At the time of enrollment, the monthly rate for the membership type Sandra enrolled in was $69.95...

per month, but due to promotions offered on that day, the member received a discounted rate of $59.95 per month. The contract does not state the monthly rate would be $49.95 but that the Annual fee is $49.95. The member was charged the correct monthly rate each month and is due no refund for the rate.Regarding cancellation, if the member requesting to cancel in the first 12 months of the membership while in the commitment period, the member would have been subject to a $99.95 Early Termination Cancel Fee. The member requested to cancel on 9/**/16 and at this time completed the commitment period and the membership was then in a month to month status. The cancellation terms state that once in a month to month status, the membership would cancel effective the next billing cycle with a $39.95 cancellation fee. The membership was cancelled according to the terms, effective 10/**/16 and the $39.95 cancellation fee is set to bill on 10/**/16. The member was also charged the Annual fee of $49.95 on 9/**/16, since the membership was active and she just requested to cancel that day in which the Annual fee had already billed. Since the member is cancelling one year after enrolling, we are willing to make an exception and waive the Annual fee as a courtesy. Since the member already billed the Annual fee and has yet to bill the cancel fee, we will stop the cancel fee from billing on 10/01/16 and refund the member $10.00 from the Annual fee charge totaling the $49.95 cost. The membership will still remain active until 10/**/16 but there would be no further billing.