Asphalt Repair, Inc.

We apologize for any inconvenienceWe have on record that the member requested to cancel on 11/**/There is a day notice required to cancel the membership therefore the cancellation was effective 12/**/The member was advised that there is a final prorate of $that would be collected
on 12/**/All of our billing is processed to the card information we have on fileWe do not send invoices to our members by mailWe have collected the monthly dues every month from the card the member placed on fileWe did attempt to collect the final payment from the card on file which was declinedSince we could not collect payment, there was a $late fee accruedThe balance of $was sent to Central Credit Services and we confirmed the member did pay the balanceWe have reached out to the member directly and as a courtesy, we have refunded the $late fee

We apologize for any inconvenienceThe member's card was marked as valid to another member's account and *** was overcharged $We have processed a refund for the $to the card ending ***We have removed ***'s billing information from the other member's account*** will not
receive any further charges from the other member's account

Even if valid proof of move was provided, there is still a days notice required to cancelAs stated previously, we have a signed agreement that *** agreed to the terms of the membershipThere is no further refund warranted

We apologize for any inconvenienceWe did charge *** the full dues for September which is $We have processed a refund of $***'s membership is on freeze until 11/**/and will bill $per month***'s cancellation terms require a day notice of active membership and
a $cancel fee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Thank you so much for all of your help with this matter
Sincerely,
*** ***

Stella enrolled into a Neighborhood membership at NYSC Brooklyn Belt on 3/**/Stella provided all of her information to begin the membership, such as her name, address, telephone number, email address and billing informationOn 5/**/Stella provided her bank account information to change the
billing from her *** cardThis information confirms that Stella wanted to enroll into the membershipStella has not paid for the Annual fee nor May dues and the membership was cancelled due to the non-paymentAs a goodwill gesture we will remove the $in collectionsThere would be no refund warranted

We apologize for any inconvenienceThe member was cancelled on 2/**/by the Business Director of the *** * *** clubSince the member did not have access to the club in February, we have processed a refund for the $charge on 2/**/Since this incident occurred at the club, we have
no record of the situationThe Business Director cancelled the membership based on the situation and events that took place at the club location; we are unable to override this decision and the cancellation of this membership cannot be rescinded

*** *** joined NYSC *** * on October *** via our websiteShe paid $to join and the pro-rate of $for the remainder of October dues at enrollmentHer agreement was for a month to month membership with monthly dues of $and an annual fee of $The annual fee is traditionally
collected at enrollment but was deferred the first year to the *** of the month after enrollmentTherefore on November *** her dues of $posted and billed successfullyOn November *** the annual fee posted but declinedA $return fee was added for non paymentA note was applied on November *** that a cancellation was requestedCancellations have a day notice per the the attached agreement which would leave the membership active through January ***On December *** her dues of $postedPayment was made for the December dues and November annual fee on December ***, totaling $The member was then billed for January dues of $which completes her contractual day noticeThis is currently outstandingThis balance is valid and needs to be resolved or this will be sent to collections

***'s membership was enrolled on August *, Each year on the anniversary date an annual fee is billed ($69.99)The membership requires a day notice, per the attached agreementThe request for cancellation was received on August *, 2017, making her cancellation date September ***
The annual fee billing of $would be valid but as a courtesy this was refundedThe pro-rated dues of $for September were denied by the members bank, which results in a return fee ($15)The balance of $for September would be due per the terms of the agreement and because this was not paid within days of the transaction, it was sent to collectionsThis can be settled with collections agency to have the calls stopped

*** *** request for cancellation was no completed in May 2017, resulting in erroneous billingAfter receiving documentation supporting the cancel was not processed, the funds charged in error were returnedThe member has been advised and was satisfied with the outcome

*** *** enrolled on 7/**/at the NYSC Garden CityOn 7/**/he requested to cancel with the General Manager with the day noticeThe cancel was placed and Phillip was charged for August, the Annual fee and the cancel feeAfter reviewing this matter, we can see that Philip has not
used the club and he did request cancellation within the Money Back Guarantee timeframe, therefore we have processed a full refund of $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was indeed contacted by the local Manager at NYSC who told me that if I paid the $for the one
session in question that it would clear the account Rather than prolonging this for $I agreed to pay and end it It was at this point that I closed my complaint with Revdex.com. When I checked the on-line account status before going down to make payment - I will NOT put my credit card or debit card information into their system considering their reputation - and found that they had me owing $and not the agreed upon $ When I called the manager then back-tracked on her agreement with me to clear this for the original $saying that because I cancelled my credit card it was my fault that their system didn't show the additional charge Fact is that if she had done this when I first replied to her first message to me in May, the second charge would not have been there in the first place.I have received contact from their General Manager today saying that she will resolve this issue I would not like to close this complaint, however, until I have an actual resolution with NYSC since they seem to say one thing and then do another
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for any inconvenienceA refund of $has been processed for June dues and a refund for dues increase for July of $was processedAlso the prorated balance of $was waived, which is the day notice cancel termsWe would not provide a refund for the Annual fee since it is a valid charge

MrHyppolite enrolled into membership on 11/**/Per the members signed contract with Town Sports International, the annual fee of $bills on the *** of the next month, after the date of enrollment, and each year on the anniversary of my enrollment date thereafterAll of our memberships
have annual fees, monthly dues and cancelation feesMembers have access to their membership agreements 24/7, online through their membership portalAnnual fees go towards reinvesting in our clubs each yearWe frequently survey our members and want to know what’s most important to themThen we invest the annual fees based on the feedback we get from our members to give them the best member experience possible. Annual fees are non-refundable

*** enrolled into a membership with a $monthly rate that is locked inWe would not increase the monthly rate due to the contract termsThe Rate Lock maintenance fee was $at enrollment which guaranteed the rate would not increase, however the fee is not locked in
Effective 1/**/we increased the Rate Lock maintenance fee by $On 1/**/we billed *** $for the Rate Lock maintenance feeWe have reviewed *** concerns and as a courtesy we are removing the Rate Lock increaseWe have refunded *** $to the card ending ***

We apologize for any inconvenienceWe have spoken to the member by phone regarding the billing issueThe member was paying for her friends account and her friend was paying for her membershipBoth members had the same rate until *** downgraded her membership in JuneWe have resolved this
complaint by refunding *** the amount she was overcharged totaling $back to her card ending ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The fact that there is no record is no fault of mine, this is an issue with the employees/business processesThere were two requests for cancellation-first in April and then in June Wanda, the manager I spoke to, told me that the request was rejected because they needed my employer info as I had a corporate membership So if she knew it was rejected, then it shows that a request was initiated The date of that rejection should give an indication to some kind of timeline Additionally, the response fails to acknowledge my complaint about the difficulty in communicating with the *** *** club to have the issue resolved sooner, before it resulted in further charges This business has failed me in several ways and I would advise against joining their fitness clubs My credit card company is pursuing a reversal of the charges on my behalf.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***