Asphalt Repair, Inc.

Good Day,I apologize for any inconvenienceWe tried to charge the credit card on file for the monthly dues however the card was declined by the bankThe account is past due The member can make a payment at the club or call into member servicesThe personal training membership is canceled with no further billingNo credit is warranted at this time. Thank you

We have already reviewed this matter with *** requested to cancel on 9/**/Her membership will remain active until the next billing cycle (10/*/17) and bill a $cancellation fee*** is responsible for all billings until the effective cancellation dateThe Annual fee of
$billed on 9/**/which is a valid and non-refundableWe did charge the $cancel fee twice in error so we refunded the duplicate charge on 10/**/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 11086622, and have determined that my complaint has NOT been resolved because:
As they said, due to an error on their part they happily continued to charge me twice the rate that I attempted to shift my membership to twiceAs I have stated previously, anything less than a full refund is unacceptableSo we are at an impasseI do not need to invest more time giving NYSC the opportunity to correct the mistake they admit to makingHowever I will continue to share my experience on social mediaIt certainly does not reflect well on the integrity, ethics, or competence of NYSC
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI am very happy this saga is finally over
Sincerely,
*** ***

We are sorry to hear that the member is unsatisfied with the terms of the membership agreementThe member signed the membership agreement at enrollment and agreed to the termsAll NYSC members have ten days to review the terms after signing and if unsatisfied, the member could have requested to cancel and received a full refundThe member could have also requested to cancel in June and would have avoided being charged the Annual feeThe membership was cancelled according to the terms and there is no refund warranted for the Annual fee

Good Day,I apologize for any inconvenienceThe refund request was processed on 8/*/The member should receive the refund request shortly. Thank you

Good Day,I apologize for any inconvenienceIt takes 7-business day to process a refund and can take the financial institution up to days to release the funds to the memberThe refund request has been submitted and approved. Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We apologize for any inconvenienceThe member enrolled on 4/**/with a month commitment periodAfter the month commitment period, the membership will continue on a monthly basis until a request to cancel was placedOn 3/**/the member went into the gym, the employee explained to
the member that the membership doesn't end automatically after year but advised the member of the cancellation optionsThe member was not happy with the options and left the gymOn 3/**/the member went into the gym again to request cancellation, the information was provided to the member and a day notice to cancel was processedThe cancellation is effective 4/**/with a prorated payment for April dues of $The $Annual fee was also billed on 4/**/since the membership was active on the anniversary date of enrollmentIf the member requested to cancel in March, the member would have been cancelled at the end of the month with a $early termination cancel feeIf the member requested to cancel in April, the member would have billed the April dues of $79.95, the Annual fee of $and the cancel fee of $The cancellation was processed incorrectly with a day notice and the member billed the prorate of $and the Annual fee on $We are refunding the Annual fee of $as a courtesy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business' "response" was nothing more than a posting of the "contract" (the contract I finally saw for the first time more than a month after "signing), ignoring everything about how said contract came to be in my original complaintThis does not answer my complaints all or any of the issues I raised in itThere is a great deal more to this than the contract they posted as a responseSurely if NYSC has no problem taking so much money from people, they can afford to pay someone who can explain to me how what they did was fair and right and/or legalI will not deem this issue resolved until my money is returned
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We apologize for the error made when processing the refundAn additional $has been refunded, $for the error in math and $for June

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was told that my membership was cancelled effective May ***, not June ***However, I accept that the cancellation fee of $is valid as that is clearly stated in the contractWhat is NOT stated in the contract is that I would be billed a fee of $after I already cancelled my membershipThere should not be a fee of such a fee for someone who will not be using the services of the facility for the year that they are in place forThat is absurd and all I am asking is that they refund me the $that I should not have to be responsible for.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have no record that *** has requested to cancel her membership***'s membership was cancelled on 9/**/due to billing issuesThere is currently a balance for July, August and September monthly dues totaling $At this time with the information that we have, we consider this
balance validIf *** can provide the email confirmation or the name of the Business Manager, we can review this issue further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I cancelled verbally and was assured it would be taken care ofit wasn't! I did not write anything because I spoke to someone In addition I never received any written notice of a past due amount until I got one from the Collection agencyAs previously stated the Business called only once The Business never sent a written notice of a past due balance.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I had given more than days required notification to the front desk - I can not be held responsible that they did not enter or inform the manager of my cancellation request within the required time frame- the front desk employees change on inconsistent basis and the business manager never followed up per my request either, the club manager said she could charge my card in perpetuity and was not interested in cancelling my account, she was given information that I had made my timelybrequestwas unwilling to be billed for someone else's ineptitude in notifying the club of my cancellstiontgeregore her notes are reflective of he 2/*/conversation and corresponding emails,the current business manager has only been at this club for weeks and has had NO contact with employees that would have taken my cancellation message!i will not be subjected to pay for services I did NOT contract for,I gave contacted my lawyer and the club will be receiving correspondence from him.I will not be bullied into paying for someone else's mistake.the club facilities and services had declined so significantly that I chose to cancel with more than enough notice given,I do not accept responsibility of paying any amount - the mere fact that I am offered a reduction is indicative of the clubs acknowledging that their employees did not follow protocol in notifying the management of my cancellation!i gave been very patient in this process but no longer!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have reviewed *** concerns and as a goodwill gesture we will provide a $refund after *** final billing occursThis is a prorated refund as a courtesy*** is not owed a refund and no further refund would be providedWe have no record that *** requested to cancelWe have cancelled the membership according to the terms and conditions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  I was never given the option to send a request by to cancel by mail. I run a weight loss program at [redacted] hospital and have worked with thousands of clients. Never have I heard of a gym that makes it so incredibly difficult to cancel. This was a corporate membership and I am taking up a complaint with [redacted]. I can promise that we will deter every client from ever joining this gym and I will be online and on tv letting people know of this horrific company. They have my calls documented and know why I did not make it in there in person. If you are unable to help me I will be sure that every person is aware of their policies. Best of luck to them.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As stated in our prior response, the debt in collections will be removed. We have sent a request to Central Credit Services and the debt will be removed within 3 to 5 business days.