Asphalt Repair, Inc.

Upon our receipt of this complaint, as is our custom and practice, we immediately reached out to [redacted] and attempted to resolve the matter. [redacted] received a $10.00 increase effective 9/*/17 going from $64.95 to $74.95 dues. [redacted]'s rate is not locked in and is subject to dues increases....

  I point out that like other businesses, TSI must from time to time increase prices in order to offset rising costs and remain competitive. Without such increases, TSI could not remain in business. This would result in the loss of over 7,500 jobs in the New York State area. Most importantly, as explained above, there was no language in the agreement that prevents TSI from increasing its price in connection therewith. Indeed, this Membership is on a month to month basis, cancellable by other party and subject to monthly change in terms. To this fact, there can be no issue.    We were able to reach [redacted] as resolve this matter.            For the foregoing reasons, we respectfully request that this matter be closed without further ado.

We understand that Matthew is stating he requested to cancel in October 2016 but we have no record of a request to cancel at that time. We show that Matthew used the club until December 2016. On 1/**/17 Matthew requested to cancel but it was not processed. We apologize for the error and we have...

processed an immediate cancel today. There is a 30 day notice to cancel therefore the membership should have been cancelled effective 2/*/17. We have processed a refund of $90.70 which includes a prorate for February $35.71 and March in full $54.99. There is no further refund warranted.

Both [redacted] and [redacted] enrolled at our [redacted] into Elite Commit Tufts memberships with a monthly rate of $63.99. Both members received the Tufts discount which is significantly lower than our current retail rates. Currently the Elite Commit membership is $89.99 per month and the Elite Month to...

Month membership is $99.99 per month. [redacted] was not added to [redacted]'s membership since it was more cost efficient to have separate accounts. At enrollment, we provide all information regarding the terms of the membership. Both members are in a commitment period of one year and if they cancel within that one year there is a $99.95 cancellation fee. [redacted] enrolled on 4/**/17 and [redacted] enrolled on 3/**/17. [redacted] is currently set to cancel on 9/*/17 and [redacted] is currently on freeze. We cannot alter the cancellation terms of the membership. If both members would like to cancel, they would be subject to the $99.95 cancellation fee.

We have no record that Stephen requested to cancel his membership in May. We do have record that on 7/**/17, Stephen called the club and spoke to General Manager Andrew, who explained that Stephen would have to cancel in person at the club or send a letter by certified mail. Stephen is refusing to...

come in person or send a letter to cancel. We also explained that there is a balance for the June and July invoices and Stephen is refusing to pay for them. The balance on the account is valid and we will not process a cancellation until Stephen goes in person to the club or sends a written request. At this time the balance is not in collections. If there continues to be a balance for a third month, we will cancel the membership for non-payment. Any balance left on the account may to go collections.

We have reviewed this matter in detail. Again there is no record of a request to cancel. [redacted] also has no documentation of a request to cancel. There is no refund warranted. [redacted] has disputed charges with her billing institution and there is now a balance on her account. There charges are valid and may go to collections if left unpaid.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I made it very clear on my multiple attempts at calling the location to cancel that I was unable to get through to member services, and could they please help me in any other way.   These other two methods if canceling were never disclosed to me until yesterday which is far after the fact of me trying to cancel.   New York a sports Clubs purposely makes cancelation overly difficult so they can continue charging past when someone wants to cancel.   I believe this is also apparent by the sheer number of Revdex.com complaints received for billing issues in the past 3 years.   Furthermore, I had informed the manager at the gym when I go ally did arrive in person to cancel that my credit card data had been stolen ad part of the Bailey's online data breach and that the card was no longer active for charges.   He did not request new card data. I should not bbe charged at all because I did not have seen their services on the 30 day period from my I I tial attempt to cancel, I made multiple attempts to cancel which the manager refused and did not provide the other two options.  The contact us form on the Web site has nothing regarding cancelation. Furthermore, I fail to understand why I owe a payment at the beginning of March.   I prepaid my first 1 months of service which began sometime on or after January [redacted].  That would put me up to date to March [redacted] or later depending on the day I started.  This company continues to use dishonest methods to prevent people from canceling their membership and then insisting on payment despite not providing the resources to readily do so. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I emailed and called the rep from the gym after reviewing the refunded charges. No one has gotten back to be. They did not find the random charges of $69.99 and $10.00. Once they've refunded this last charge, I will be satisfied.  Thank you, [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for providing the additional details. In reviewing [redacted]'s membership profile, if you were advised there was a 30 day notice, that was an error. The agreement on file lists 45 day notice and a $10 fee. However, since the 30 days was advised erroneously, we will refund the $10 billed on February [redacted]. The below is the information our billing system and bank responses reflect for the other dates and charges contested. November- billing for dues for the final month did not process on the [redacted], we received a NSF response from the bank. With billing not processing on the due date a $15 fee was assessed. No refund would be due on this invoice.(invoice attached)December 2017 and January 2018- dues of $45.99 billed per month. This was deemed to be invalid. A refund was processed on January [redacted], posting the [redacted] for the two $45.99 charges. According to our bank records the $91.98 was successfully processed. (invoice attached and transaction image) This complaint is considered resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The pdf file you have transmitted that includes your response is corrupted and not readable. Please resend.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I started attending NYSC for gym services a year ago. I do not recall actually signing any document, and counter NYSC's previous claim that I did, if you take a close look at the signature they have on hand, it appears to have been photoshopped or copied/pasted onto the document, perhaps from my driver's license. Furthermore, at the time, I was told but an initiation fee, but never told I would have to pay an annual renewal fee. I had previously had a NYSC membership in Manhattan, and at the time, was not subject to an annual fee, just the monthly membership fee. I was also not given notice in advance that my renewal was coming up, which is customary with business that structure fees in this way. For example, many business including [redacted] (car insurance), [redacted]n (dog insurance), NY Times subscription, AAA all tell customers their services are about to renew. The company debited $96.16 from my checking account without my authorization. If I had been notified, I could have also alerted NYSC that I would be moving out of state in December 2017. The club requires 30 day cancellation notice so I thought I had another month at minimum before I would need to cancel. I tried contacting NYSC about this, telling the manager there Josh M[redacted] that I was happy to continue to pay the monthly fee until the move or my cancellation went into effect, whichever came first. He said there was nothing he could do about it, that I was obligated to pay an annual fee for services that I am not going to have access to in Los Angeles. Furthermore, the club is never remiss to send an email or notify me when it is trying to sell me another service, but could not notify me in this instance. Additionally, I was told earlier this year that I could NOT put my membership on hold as I was about to have a c-section -- even with a doctor's note that I could not exercise for at least one month after giving birth to my daughter. Instead, the club continued to charge me for services I could not use.I have already initiated a stop payment and investigation through [redacted], and so far [redacted] has sided with me. They refunded my money, and to my knowledge, fought NYSC about this. But NYSC continues to harass me about the annual fee and threaten reporting me to a collection agency. This needs to stop. And I will say again, I am happy to pay the monthly fee leading up to and through the cancellation period. My problem is solely with the annual fee.
 
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Again, please refer back to the part where I was lied to about what I was signing and was not provided a copy of my "contract". It clearly states you can cancel within 3 days of signing. Why wouldn't I cancel immediately had I actually seen the contract and it's conditions considering I already had a plane ticket, apartment and job across the country for the following month? Better yet, why would I have ever signed if I had been told all of the conditions and seen what I was signing ahead of time? I will not continue to be scammed by your company. Everything about the way [redacted] and [redacted] went about the "contract" from initiation to cancelling and for a month after was dishonest and terrible treatment of a paying customer. Continuing to withhold their actions is validating what they did and allowing them the opportunity to do so to others. Even the so called customer service email I was provided NEVER RESPONDED. Your customers deserve better.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I find it hard to believe that they don't have a record of who the employee was who processed my cancellation request.  Actually that is pretty scary because that means any employee at any time can cancel any membership they want and the employee will be in the same boat I am in.  I have also spoken to a friend of mine who belongs to the same location and advised me the are notorious for all kinds unethical treatment towards people wanting to cancel.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We sincerely apologize for the overcharge. This was a club error. Until Oleksandra updates her card information, your billing information is on the account, but in a invalid state. Due to a club error, your billing information was charged in error again.  We have taken additional measures to make sure this does not happen again, and again, we apologize for any inconvenience.

We apologize that the member states these terms were not reviewed with her. We are unable to remove the fees. We will share the feedback to ensure that our team is  handling enrollments, as we expect through our sales process to be clear and up front about any fees and the terms of our memberships.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The monthly charges on my credit card on file is $21.35.  The $53.45 charge identified in the invoice was for a one time fee the manager waived due to the fact I 'took over' another canceled account and would be charged $19.95 plus tax monthly.  The explanation did not even mention the monthly fees in [redacted] each for $21.35.  The explanation was 'fabricated' to match the overage charges and the $53.45 charges.  Why would they be charging me monthly $53.45 when it clearly states on the agreement it is a one time fee.   I have visited the NYSC location ONCE since I identified this situation in December 2015 and could not get it resolved with [redacted]. because I am embarrassed to go there.I have been trying to resolve this Issue for 3 months with no resolution.  It has become a part time job.  After all of the aggrevation and hastle they expect me to keep with the agreement.  They violated it by not making the proper charges to my account.  I feel the contract shold be voided and all monies I have paid to them should be refunded.  And by all means, I do not expect to have to pay to terminate a contract they clearly did not abide by.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On June [redacted], the manager of the gym sent me an email saying that the paperwork I had sent him regarding way knee was sufficient. I have attached a letter from Dr. Anil R[redacted] my knee doctor from the Hospital for Special Surgery recommending that I avoid the gym due to my knee injury. Had Mr. T[redacted] told me then that I needed to send a letter from my doctor I would have sent it to him that day.The point I am trying to make with Revdex.com is that this organization harasses people and has unfair business practice which is obvious with all the complaints that can be viewed online.I hope this clears up my complaint.Sincerely, [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for any inconvenience. We have no documentation that shows the member requested to downgrade the membership. The member has a signed agreement for the Passport membership and this is the only agreement on file. If a downgrade was completed, the member would have paid a fee to downgrade,...

there would be a new signed agreement, there would be notations in the account and we have no information. The member called Member Services on 9/**/15 regarding his online account information so he could update his billing and never mentioned the change in membership. On 9/**/15 the member updated the billing information and paid the monthly dues of $74.99. The member contacted Member Services on 1/**/16 stating that in August 2015 there was a request to downgrade the membership. We advised the member that we had no record of this request. The member requested to cancel and we advised we would waive the 30 day notice and cancel effective 1/**/16 with no further billing, which we have. The member proceeding to contact the club the same day and spoke to the Fitness Manager William P[redacted] who advised the same information. Since there is no documentation of the member's request and there was no membership change attempted or completed, there is no refund warranted.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Since the employee at the desk who processed my cancellation advised me I would not have to pay the annual membership verbally and I was cancelling due to financial hardship (I don't have the money) they would at least waive the 59.00 as good customer service.  I have never experienced such poor customer service in my life.  The contract does read as they state but due to me being misinformed by one of their own employees they should at least take some responsibility.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]