Asphalt Repair, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I cancelled after my 12 month commitment, prior to renewal. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1) I NEVER met with Kira S[redacted] to review my request. This is simply NOT TRUE.2) NO ONE informed me about a 45 day cancellation notice, either verbally or by written notice. I did not sign any contract confirming that I knew about this cancellation policy.3) NYSC has no record of my cancellation because the person I spoke with on the phone about my desire to join for 2 months only, DID NOT mention it. I was not informed that I had to explicitly cancel my membership.4) NYSC: Why would I have proof of prior request to cancel when your representatives DID NOT TELL me I had to cancel 45 days in advance???[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Medical records from St Luke's Mt Sinai Emergency Department will be released to the General Manager of the [redacted] St NYSC location.  Once received and reviewed, a full refund is expected.  Furthermore, the name of the employee with whom I spoke first to cancel my membership was Elijah. Thank you.
Sincerely,
[redacted]

We apologize but the information provided in the complaint (name and email) does not reflect a profile for [redacted]. Can you please provide the specific member name or member number so we can assist you further with your inquiry? We would like to review your sons account and get this resolved for...

you but we were unable to with the information provided.

We have confirmed with Central Credit Services that Angela Casucci has paid the $129.80 balance. Angela has been removed from collections and will receive no further communication.

I apologize for the delay. It appears that the cancellation has been processed and per the agreement terms the cancellation occurs at the end of the current month. The member is all set.

We apologize for any inconvenience. [redacted] has enrolled into a Personal Training membership on 10/**/15. The agreement for the membership is with Town Sports International not the specific trainer. We received the member's request to cancel the PT membership on 6/**/16. There is a 30 day notice...

therefore the membership is set to cancel effective 7/**/16. The member was last billed on 5/**/16 for $380.00 for four sessions. One session was used on 6/*/16 and the other three sessions are scheduled to be used on 6/**/16, 6/**/16 and 6/**/16 with trainer Carlos C[redacted]. The final payment will be billed on 6/**/16 for $95.00 for one session. This session will not be available to schedule until 6/**/16. Personal Trainer Kristeana G[redacted] reached out to the member on 6/**/16 explaining the cancel terms and advised the member when ready to let her know when the session should be scheduled. The member has from 6/**/16 to 7/**/16 to use the final session. The final session is valid due to the terms of the membership agreement.

The member was provided a credit for $120.00 on November [redacted]. [redacted] is correct that the additional $60 in usage was for visits prior to the explanation of which clubs he may use without charges. An additional $60 credit was applied to his account to rectify this per our agreed upon terms from his...

previous complaint.

We apologize for any miscommunication. We do not provide the cost to change/enroll to a new membership in your membership agreement. Changing your membership is the same as enrolling into a new membership. If you are a current member and you wish to change your membership, we would not charge a cancellation fee but we would charge a enrollment fee and annual fee. The cost to change your membership is determined by the current rates and promotions.Your Premier membership was cancelled on 9/**/15 and a full refund was processed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have spoken directly with the member. We agreed to credit $12.95 toward the balance and there is now only a $7.00 balance on the account. The member will be calling to make a payment for the $7.00 balance.

After reviewing the documentation provided by [redacted] we can confirm that as a business we have provided exceptions to fulfill her requests. We have provided a refund for invalid charges to the member’s general membership and children. As for the request for a refund for her personal training we...

have provided exceptions for that as well. The member enrolled into a commitment for her personal training membership and signed her agreement, after reducing her membership from 8 sessions per month to 4 sessions per month, she committed to an additional 3 months and a new signed agreement. In July 2017, the manager placed her membership on a temporary freeze, as an exception during her commitment, due to medical issues and we were awaiting a doctor’s note to take further action. When this was not supplied her membership resumed normal billing.  As a courtesy, we have refunded that charge from November 2017 and waived the $150 early termination fee. The member is seeking a refund for the charge from July 2017 due to a text message between her and her trainer. Our Fitness Director advised [redacted] that text exchange is not a valid cancellation method. Additionally, the documentation provided for this request is a text from July [redacted] between her and her trainer. It is to be noted that the member agreed to billing on the [redacted] of each month. To ensure billing would not occur in July, a 30 day notice would have needed to be provided (June) and the $150 early termination fee would have applied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

I spoke with both the customer service representative and the local manager. Both individuals mentioned being able to see TWO memberships associated with my name. As I mentioned, when I spoke with the local manager in November they acknowledged that they could see a note in their system that a payment had not been processed correctly and they could not explain why both accounts existed.If NYSC is claiming they have NO documentation of an error on their part this is simply not correct as both the local manager and customer service representative said they could see the two accounts and that there had been a clerical error.Thank you for your help in this matter. I understand if there is nothing that you can do with dishonest corporations.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We only have one record of the member contacting Member Services which is on 3/**/16. We understand the member states that he called Member Services several times before but was unable to speak with a representative. We have record that the member requested to cancel the membership on 3/**/16.There is a 30 day notice to cancel therefore the membership is effectively cancelled as of 4/**/16. We have waived the $15 late fee as a courtesy and the member currently has a balance of $39.99. As stated in previous responses this balance is valid. If the member could provide record that he spoke to a Member Services representative or visited the club prior to 3/**/16, we could certainly review to waive the March dues. If the member cannot provide any record the balance stands and would be due. We have provided this information several times. We consider this issue settled and there is no further response needed unless new information is provided.

We have reached out to [redacted] directly in attempt to resolve the matter. We have record that [redacted] requested to cancel her membership on 2/*/17. There is a 30 day notice to cancel, therefore her membership had remained active until 3/**/17. [redacted] would be responsible for paying all cost of the...

membership until the effective cancel date of 3/**/17. We attempted to bill [redacted] the February dues on 2/*/17, the Annual fee on 2/*/17 and the March prorate on 3/*/17. We were unable to collect any of these billings. This caused a balance of $116.51 to remain on the account and was then sent to collections. We have record that by our club manager that [redacted] did not come into the club to request cancellation until 2/*/17. [redacted] can not provide any record that she requested to cancel previously. Therefore the entire balance of $116.51 is valid. We did however offer to accept a payment of $50.00 to settle the matter but [redacted] is still unwilling to pay any balance. Unfortunately we could not accept any less amount then $50.00 to close the balance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 My verbal notification in timely manner was not verified and the only reason it is first documented as feb * is bc it became apparent that nysc front desk personnel had not done their job and I was receiving an email of my cc to be charged the annual fee. I REJECT this as acceptable and gave referred this matter to my personal attorney.  Obviously the nysc staff agree they are at fault or would not be offering to settle at my expense .I have lost all faith in them, 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Day,I apologize for any inconvenience. In order to waive the balance and clear the debt we will need the cancel confirmation. Without a cancel confirmation the debt remains valid. Thank you

[redacted] monthly dues are subject to a increase annually. The terms of the contract do not state that the monthly rate would remain the same. However after reviewing the situation, we decided to remove the increase as a courtesy. [redacted] monthly rate going forward will be $19.95 which will now be...

locked in. William will have an Rate Lock maintenance fee billing every year on January [redacted] instead of the Annual fee that would be on the anniversary date of enrollment. William already received a $10.00 credit for the December increase. A refund for the January and February increase has been processed today for $20.00 to the card ending [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Simple fact is that the representatives misrepresented the terms and then lied when they claimed that what we were asked to sign did not include cancelation fees.   No copy of the so called agreement was provided.  We were told that what we verbally told was in what we were signing.  The electronic mini tablet also did not give any reasonable notification that the person at the desk was lying about the actual terms.   This is a bait and switch.  We were told point blank you can cancel at any time at no cost.   The business should fire the person that made that statement and take some accountability.   Let me ask you...if you opened up a bank account and were told that you could close it at any time with no fees, then you close it and are charged a fee after the fact simple because they gave you a tablet to sign that was completely contra to what you were just told.   This is fraud plain and simple.  There are hundreds of similar complaints on Revdex.com and yelp on this topic with this business.   We are not paying the cancelation fee...period 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Yes the company did give me a refund but not for the whole bill that was charged in error on their part. They only gave me back $159.33. I am not satisfied by this result. When a company admits they are at fault and takes money that is not theirs I expect a FULL refund.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]