Associated Construction

Complaint: [redacted]
I am rejecting this response because: Emailed the release directly to [redacted]. I will close this case once I have received payment owed to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Even though there was no narrative on the report I picked up and faxed a statement from the responding officer.   I also do not feel I should have to pay a detucable for an accident I was not at fault for.  I as well have the same insurance company Unique so this should not be something my policy should have to cover when its the same insurance company.  It would be a wash in the end.  However I do not have $500 extra laying around for a deductable.  
Sincerely,
[redacted] S [redacted]

Thank you for the opportunity to respond to this complaint.The adjuster is contacting the complainant today as we have all the necessary documentation to issue a check. We do, however, need the contact information for the lienholder. Once we receive this information, we can release the check to the...

lienholder.Thank you again,[redacted]

Thank you for the opportunity to respond to this complaint.After reviewing the file, I see that the complainant was sent a rental reimbursement check on 02/03/2017 for the full amount of his rental. Also, an appraiser did reinspect the vehicle and determined that the rear bed cover damage is not...

related to loss damage to the front end and steering gear. Any non-accident related damage is due to betterment. This claim is closed in our files.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint.After reviewing the claim, it seems there is a coverage issue. The vehicle involved in the accident is not the vehicle covered by our company on that date of loss.This claim will be denied and letters will be mailed today.Thank you,[redacted]...

[redacted]

Thank you for the opportunity to respond to this complaint.The complainant's claim was denied back on 10/16/2015. We contacted hm and explained the situation. While the insured may have been ticketed for the accident; liability was called into question due to the place of impact on the insured's...

vehicle. The Unique adjuster involved contacted the complainant on 10/19/2015 and explained to him that the claim was denied and the basis for the denial. A written denial was sent as well and the adjuster suggested he turn the matter over to his carrier. The denial remains in effect.Thank you again,[redacted]

Thank you for the opportunity to respond to this complaint.Several of our claims associates have spoken with the complainant who is dissatisfied with the offer made to her. We offered her a fair amount and advised her that if she is dissatisfied to continue her claim with the other claimant's...

carrier, which she has enacted. This complainant was involved in an evening accident and when she reversed away from the original vehicle, she backed into our insured who was driving in the other lane unaware of the accident since there were no hazard lights applied to the original two vehicles. Had she not backed up, she would not have involved our insured in this incident.Each time the complainant has spoken with a claims associate, she is demanding all damage to her vehicle be covered, which would include rusted area from a prior accident. She has also been very rude to our claims associates and when they "hung up" on her, she was made aware that the associate was terminating the call, the last person she spoke with even noted: "I hoped she had a nice evening and ended call." It appears the complainant is not getting the response she wants and therefore becomes upset with the associate on the phone.If a caller is abusive to our staff, I train them to end the call but to be sure that the caller is aware the call will be ended and this associate followed procedure. At this time, our offer stands. The complainant is aware that she can accept the offer, go through her own carrier or continue through the carrier of the other claimant that caused her initial accident.Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because:Unique Insurance is unprofessional and lack customer service skills across the board. They do not have the ability to communicate at all, let alone communicate a sincere apology for inconsiderate behavior. They repeatedly confused my vehicle with the other vehicle on scene. I am unit 2. Unit 2 was struck by not only unit 1 but by unit 3 (who is their insured). As you can see, no where does it state Unit 2 struck another vehicle or that Unit 2 reversed (which they stated in the previous reply to this complaint). How would Unit 2 reverse when Unit 1 is against the back bumper? This repeated confusion can be noted in their previous message and our previous phone call. Lack of common sense, general understanding, and minimal reading comprehension is why this company deserves an F rating on Revdex.com. 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/05/22) */
Contact Name and Title: [redacted], Clms.Rep.
Contact Phone: [redacted]
Contact Email: [redacted]@uniqueinsuraceco.com
Ms. [redacted] recently contacted our office and left a message she accepted our offer to resolve her injury claim. Today we sent a...

release to Ms. [redacted] her email of [redacted].com in the amount of $650.
As Ms. [redacted] provided no rationale as to her request for $3500, we are unable to properly address this statement.
On 3/12/15 we sent a letter to Ms. [redacted] detailing our rationale as to our (then) offer of $500 to resolve. In subsequent phone conversations with Ms. [redacted], we increased our offer to a final $650.
Upon receipt of the signed release, we will issue payment of $650 and consider this matter completed.
If we can be of further assistance, please advise.
Thank you.

Thank you for the opportunity to respond to this complaint.Since Mr. [redacted] filed his complaint, I see from our notes that he has been in contact with our claims adjuster. On 10/20, it is noted that the collision portion of the claim was closed and a settlement check sent on 10/15/15. As for the...

medical bills, the complainant was contacted on 10/29 and advised that his check was being processed and would be sent once Unique receives his signed release form.Thank you,Nick [redacted]

Thank you for the opportunity to respond to this complaint and we apologize for the lateness of the response.Unique has spoken and sent an offer to the complainant since she filed this complaint, per the claim notes. An offer was made and accepted and at this time we are awaiting documentation from...

the complainant's lien holder. Once received, as it was explained to the complainant, we will issue a two party check made out to her and the lien holder. Documents were emailed to her and we are waiting for the return of the completed documents.Thank you again,[redacted]

Thank you for the opportunity to respond to this complaint.After reviewing her file, I see that the complainant has been in touch with our adjuster several times in the last month. On 12/7, our adjuster spoke wityh her and explained the appraiser assigned to her claim is no longer with the company....

He called the body shop to take photos and provide an estimate. He also explained the process to the complainant. On 12/10, she dropped off her accident report form in our office and we received the estimate from the body shop. Our physical damage manager went to inspect the car himself for body damage on 12/14. On 12/14, the adjuster contacted the complainant because she left a message on the senior vice president's voicemail. On this same day, the adjuster received the body damage estimate. On 12/15, the insured called and the adjuster returned her call on the same day. She said her shop will not do the work per our estimate. The adjuster explained that she would need to release the car to us and have one of our preferred vendors do the work and we would pay for the towing to our shop for repairs. She refused to accept this and began using expletives and slandering our company. Once the adjuster reviewed the options again, she then hung up on him. On 12/21, we sent out a police report request for liability purposes. Once received, we will move the claim further along. As for her loaner car charge, we do not provide loaner cars to any insured. IF they choose the rental reimbursement option, she would be able to rent a car and get reimbursed for it while hers is in the shop. She opted not to receive this add-on.  Please note, in [redacted] provides a 60 day guideline for claim resolution.Thank you,[redacted]

A Unique adjuster contacted the body shop to see the status of the repairs this morning. Per the claim notes, the vehicle is in the paint department and prepped for painting. Hoping to have the vehicle done by Friday, after painting, the core support will be put in; the body shop only received it last week as it was on back order. The date the body shop received the vehicle was the week of 6/5. There was a lot of damage to this vehicle and the shop completed supplemental work on the vehicle as well. This vehicle is a 2017 so parts take longer to be delivered and are more difficult to find.Overall, the shop is looking to complete the vehicle by Friday and while this date is not set in stone, it is a goal date that the shop is aiming for at this time.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint.Unique Claims personnel has been trying to reach this complainant several times now. In fact, per the file notes, we reached out to her on:06/06: Could not leave a message since her voicemail is not set up05/05: Spoke with her to advise...

adjuster would email documents over again04/22: Left message on voicemail04/22: Rang once and went to voicemail03/23 Left message on voicemail03/16: Left message on voicemailPer the notes, we have spoken with medical professionals, her lien holder and auto sales yard more than we have been able to contact her. I can see that at this time, we are awaiting proof of loss and power of attorney; both of which need to be signed and returned to us. These documents must be returned to us in order for a settlement with the lien holder to be processed. If the complainant has any issues, she may contact me at [redacted] and I will be happy to connect her with the team supervisor handling her claim.Thank you,[redacted]

Ms. [redacted] should review her policies in effect currently and any in the future. If she had, she would have seen this section in the Unique policy.If she needs to review it, she can go to the Unique website "Forms" page at her convenience. Since she is no longer with our company, she should review her current policy and I am certain she will find similar verbiage.I see that her SIU file is closed and med forms have been mailed out to the complainant and her passenger. At this time, I respectfully request the Revdex.com close this complaint as it is in my opinion, this complainant will be dissatisfied no [redacted]er the outcome.Thank you,[redacted]

Obviously, this gentleman, who is not a customer of Unique Insurance, will not be satisfied with any outcome to his claim. We have apologized and made an offer to his claim yet he continues to rebut our responses. We respectfully request the Revdex.com close this claim at this time.Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because: Unique had insured this person at the time of the accident. I don't know the law, but they should be resolving the claim since their insured was found at fault in a court of law. I was contacted by the organization and was told if their client did not comply in the 14 days the only recourse I had was to go after the driver personally. That doesn't seem like Unique would be complying to the law.    
Sincerely,
[redacted]

Thank you for the opportunity to respond to this complaint.[redacted] was not listed on the original claim so we would not have known to reach her. Turns out, the vehicle damaged is owned by the complainant. On 12/21, we advised her that there  is a coverage issue since the car is hers but...

someone else was driving it when the accident occurred. The adjuster advised that she and her cousin, the driver, must complete the accident report and uninsured driver forms and return them to us ASAP to move forward with the claim. Appraiser assignment is in process and the adjuster will notify the complainant when assignment occurs.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint but this complainant has filed a claim with the [redacted] We respectfully request that the Revdex.com close this claim administratively as it now is beyond the purview of the Revdex.com.Thank you,[redacted]