Associated Construction

Thank you for the opportunity to response to this complaint.Per the claims notes, this complainant has spoken with Unique since the claim was filed on 07/15/2016. He has been advised that we are still pending cooperation from our insured. Currently, as the complainant was told a week ago we have...

ordered the police report and are still trying to reach our insured. Once we finalize coverage and liability we can make a determination on the claim.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint.[redacted] was not listed on the original claim so we would not have known to reach her. Turns out, the vehicle damaged is owned by the complainant. On 12/21, we advised her that there  is a coverage issue since the car is hers but...

someone else was driving it when the accident occurred. The adjuster advised that she and her cousin, the driver, must complete the accident report and uninsured driver forms and return them to us ASAP to move forward with the claim. Appraiser assignment is in process and the adjuster will notify the complainant when assignment occurs.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint but this complainant has filed a claim with the [redacted] We respectfully request that the Revdex.com close this claim administratively as it now is beyond the purview of the Revdex.com.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint.By reviewing the notes from this claim, [redacted] I see that our adjuster has been in contact with the complainant recently. On 12/14, he called and spoke with an associate who provided him an update on his claim. Also he provided a new...

street address which could be the reason documents were not received in the mail. Then on 12/17, our adjuster called the complainant and left a voicemail message saying we are still in need of a tow bill with a date proving the date of loss before we can proceed with providing a written offer. The adjuster left his phone number, email address and our fax number to contact him and provide the information needed.I will circle back with the adjuster to reach out to the complainant again today and ask him to keep trying until he reaches him.Thank you,[redacted]

Overall, the complainant has been advised to take her vehicle back to [redacted] for repairs to the trunk and gas door. At this time, Unique continues to stand by our appraiser review that the oil leaking is due to betterment, which is not accident related. This has been explained to the complainant on several occasions. A team supervisor contacted the complainant via phone and spoke with her explaining the situation and our stance again. He also explained to her that if the oil leak issue occurred at the body shop, as she suggests, this would be a separate claim and she would have to pay another deductible. He also explained to her that the burden of proof that this occurred at the shop or with the tow truck would be on her. He notes in the claim notes that she understood.It seems that our field appraiser did not contact the body shop to notify them that she would return with her vehicle and about the issues to be considered. We apologize for this oversight. Unique staff has since contacted the shop about her vehicle.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint.Per the claim notes, an offer was...

extended to the claimant in the file and she refused the offer. The adjuster mentioned that she became upset and kept bringing up her personal issues she is currently experiencing. The adjuster advised this is the best offer we can extend. The claimant said we will hear from her attorney. Our adjuster then sent the offer letter via USPS. As for the shops issue with a supplemental estimate, I can assure you that if we received the estimate, it would be reviewed and handled by the claim team for payment.At this time, it is up to the claimant to decide on what she would like to do.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint.Unfortunately, there was no coverage for the insured at the time of the accident. Notice of denial were issued to all parties on 02/26/2016.Thank you,[redacted]

The complainant received an offer on 04/13/16. Unique apologizes for the tardiness in getting the offer to him and we hope this leads to the resolution of the claim for him.The adjuster did email him the offer per his request.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint.First, allow me to say that our company has been in contact with the complainant since this claim was filed on 12/11 and assigned to an adjuster on 12/14. In fact, he spoke with his adjuster twice yesterday. Once to advise him that there may...

be a coverage issue which will take a bit of time to clear up before completing our investigation and once to discuss damage to his property.Second, there are multiple vehicles involved in this accident including police vehicles. Our adjuster is working to sort everything out. The complainant contacted us on Monday, 12/28, to contact him and our adjuster did so on 12/30.This brings us to the latest notes when she spoke to the complainant the 2nd time on 12/30 where she explained the situation to him. He said he may get cited for the damage to his fence. She advised him that he must mitigate his damage while we conduct our investigation whereupon he demanded that we pay his fees. The adjuster again advised of the coverage issue and that it may take a little longer to resolve this claim so he must mitigate his damages. The adjuster advised him that he may want to go through his own insurance company to have them take care of this damage and then subrogate with Unique afterward. He then said he will not do that and it was our insured's fault so we need to pay.Our adjuster has laid clear options for the complainant in her explanation; she has even had to calm the complainant down on the phone when he became irate and began bad mouthing the company. While we certainly are looking to resolve this claim in a timely manner, when outside forces, such as an undisclosed driver, surface then the claim may take longer than anticipated.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint.I see in the our file that a check was issued to the insured on 12/11/2015 which means it was probably mailed the next day. If [redacted] does not have the check by now, she should contact her adjuster immediately so we can process a stop...

payment. She can also contact us at [redacted] if she has not received the check.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint.Unique Insurance would like to offer its sincerest apologies to the complainant. We have no excuse for the lack of communication on his claim. The adjuster is reaching out to him today to get documentation on the repairs and any medical...

bills that may be involved. Once received she will make a speedy resolution to this claim.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint.This gentleman is attorney represented and therefore, we cannot speak to him directly. We have contacted the attorney's office and asked to speak with the complainant directly about a settlement offer but we have not heard back from them as...

of yet, per the last claim note.Thank you,[redacted]

As of 10/28/15, the complainant was directed to provide a tow bill as proof of loss. This request was made on several dates and times. We did not receive the tow bill until 01/21. This claim would have been resolved sooner had the complainant provided the information required of him sooner. The adjuster is in the process of mailing documents to Mr. [redacted] for claim completion.Thank you,[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
The total loss paper work was supposed to be emailed to me by Unique insurance but as of today I have not recived that email of the total loss paper work. Three months for this to be done and time is still adding up and...

the insurance company has not sent the papers they said were going to be emailed. I spoke to the adjuster on 10-27-15 and she notified me that the paperwork would be emailed to me but I havent recived it. And I called unique insurance company on 10-28-15 but there was no answer so I left a message and another one today 10-29-15 and again left another message with no reply. I want this issue resolved my credit score is getting lower and my account is now in default because they refuse to follow through with there end of this issue.

Thank you for the opportunity to respond to this complaint.Unique apologizes to the body shop for our lack of communication. Our physical damage department has approved the supplemental estimate and a check for $733.13 will be issued by tomorrow and mailed to them.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11121689, and find that this resolution is satisfactory to me.
Sincerely,
Tonia [redacted]

Thank you for the opportunity to respond to this complaint.Due to non-cooperation of by our insured, this claim was denied and letters sent to all parties involved. While the complainant may have sent his completed paperwork, our policy states that if the insured does not comply in a timely manner,...

this is a breach of contract and will force a claim denial.Thank you,[redacted]

Thank you for the opportunity to respond to this claim.Unique apologizes wholeheartedly to the complainant for our lack of action and communication on his claim. Yes, the adjuster is no longer with the company and this claim failed to be reassigned to another adjuster. Mr[redacted] claim has been...

resolved and a check will be issued today for him. One of our Claims supervisors is contacting him today to apologize and notify him that the check will be issued.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint.Unique has addressed all of this complainant's issues. Yesterday, 02/06/2017, we received an email from the complainant asking about a $232.00 discrepancy in his rental reimbursement; on 01/20/2017, he was advised that Unique would pay his rental fee from 12/16/16 which is the date his vehicle was dropped off at the body shop. At this time, we have paid his rental reimbursement, the original estimate and the supplemental estimate. I will say that this complainant was very upset with our employees when they explained the rental reimbursement program; he was upset that we would not provide him a rental even after we assured him that we would reimburse him. He became very abrupt with our employees. We reimbursed him for 28.75 days starting on 12/16/16 and the check was issued on 02/03/17. The claim is paid and we have closed it. Thank you,Nick Dorado

Complaint: [redacted]
I am rejecting this response because it is ridiculous that feel that they are under no obligation to reimburse me. I made sure that I had made it clear with them that I had rental coverage and they said YES, ALONG WITH A $500 DEDUCTIBLE. Otherwise, I wouldn't have rented a car while my vehicle was being repaired. I would have made other arrangements. I have been getting the run around since day 1 of this claim.
Sincerely,
[redacted]