AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : ***/>ATT offers Direct Tv Services to current customersI have attempted two times for service and pricing for my tv serviceIncluding hours of on phone time with agents and managersThey keep scheduling service to a ***addressI live in *** They told me I would have to start all over with the ordering process to correct the problemI tried and the same results occurredThe complaint in general is the fact I can not get the prices and TV services offeredSeems like the company is in complete disarray since they took over Direct TVI currently have ATT UVerse TV

Service Type: Residential ServiceAccount: US ArmyAccount: US ArmyReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My wife changed services from Comcast to AT&T for High Speed Internet and TV service because of an advertised specialShe did this while I was deployed for the military in Iraq I came home and found that the service was not working properly after it was supposed to be connected two months prior I had a technician come to the house and evaluate the issue The house internet and Cable with Dish Network was not hooked up properly The technician spent four hours fixing the problem by running new cable through out the houseThe TV still cut out several times and we were only able to get MBS of internet speedThe advertised internet speed we paid for was advertised at MBS or faster The technician changed out the modem and added an internet booster to the system The speed never improvedI

At&T has the worse customer service everI have had no internet for a month after I moved, yet they knew week before I moved, that I was needing to transfer serviceThey scheduled my first appt on a date/time I never approved, and it's been downhill since then., as they have cancelled of my appointments since thenThey keep lying and saying I have an appt, but then either they cancel it, or it's a no showthe most recent time a supervisor even guaranteed I had an appointment, but nobody showedAnd that supervisor seemed put off that he had to take time out of his sunday to talk to me about my issue, saying 'managers don't work on sundays"like my month inconvenience was not as important as his minute inconvenienceI got a voicemail hours later from a tech apologizing for not showing up

Service Type: Residential ServiceAccount: XXX-XXX-XXXX-XXXAccount: XXX-XXX-XXXX-XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I've signed up for *** internet service an year ago and it seems every couple of months I need to contact them regarding billing on my account
I first signed up for unlimited internet for $After a few months I started being overcharged to $57/monthAfter a lot of back/forth communication with AT&T, I agreed with $charge for the same service since they told me they didn't have that package anymoreOn April/I was charged $for the service which was an year ago
I already spoke to Customer Service and they informed me the charge was because I passed my internet usage limitI shouldn't have any limit since my service is unlimited
I need Revdex.com help with this matter
Previous account 05/
Order Number: Y XXXX XXXXX
*** High Speed Internet

Complaint filed on behave of *** *** *** *** # XXX-XXX-XXXX XXXOur contract with ATT was expiring on 1/12/We have been loyal customers for 5+ yrsbut we would not have renewed with them (had many issues in the past) except for the fact that our credit card machine requires a land lineWe will be replacing that machine next year and then we can get VOIP and sign up with any other company except ATT Spoke with *** on 12/28/and she offered us an ALL for Less promotion claiming we would be saving about $We were paying $so new bill would run around $I repeated several times that we wanted exactly the same services we had and she assured me we wouldAsked for an email confirming the new contract and she said they don't do thatOn 1/received a bill and it was for $180, $more than our past bills and $more than what they promisedI was aware that it would be a prorated bill but did not think it would be for that much moneyThere needs to

My husband and I were lied to about a BOGO promotion through AT&TWe subsequently were charged for an additional phone line and a restocking feeOn 2/28/we called and spoke with an AT&T customer service representative named Jennifer to discuss their BOGO promotion (we lease one iPhone and the second iPhone is leased from AT&T) and were told we were eligible for the promotionWe questioned the promotion criteria as we were told from a different sales rep (when we called on 2/27/18) that we needed to activate a new phone lineWe did not want another line (this would mean we would have lines and we only needed lines) but Jennifer assured us that we could simply port over one of our existing lines to one of the new iPhones and then cancel the new phone lineThis seemed to accomplish all of our needs so we proceeded with leasing the phonesWhen we received the iPhones in 3/2/18, we tried to set up our phones and cancel the extra lineWe called customer service as we soon hit a snag in our additional (new line) was suspendedWe attempted to port over one of our existing linesThe customer service rep we spoke with told us everything we were told was not possibleWere told we that we were mislead by Jennifer in that's we could not cancel our line (meaning we had lines) and that we had to pay for months of the leasing cost for both phones before we would receive payment from AT&T for the two phones from the BOGO deal which was not mentioned by Jennifer eitherWe were out right lied to by Jennifer and mislead on our eligibility and offeringsIt has been a disappointing experience and we will be returning our phones (paying a restocking fee),cancelling our service, and then cancelling our account as soon as possible

Speed tests shows lower then 4mgps .Low speeds and high pricing
I have been a customer for years , and was reciving internet that was below 4mpgs At a price of around $Even last year I upgraded to 7mpgs and still only get around 4mpgs or less during the day At around $or more a month I was told I would have to turn off my wifi if I was using my cell phone or computer to just watch tv , because my tv uses wifi to stream movies or shows
I clearly know that 7mpgs is not enough for streaming for movies and Apple TV But the prices vs singal strength is always the game they play when on the phone with them It's very sad when I think about how much I have paid through out the years, and not once did they try to offer a better deal
Other company's in my area are offering or MORE mgs for less then what I am paying with at&t!
Several managers I had spoken with over the phone , said even with a year of me complaining about how slow my speed was , they could

Billl higher then it should be
My DirecTV bill and AT&T phone and Internet bill is much higher than what I was quoted I was told that my bill should be $of the bundle for the next two years then I received a bill for $I called them and then I got another bill for and some dollars i'm not understanding why my bill would be that high

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I just spent minutes of my life agian dealing with ATT - transferring me from department to department
I cancelled my service with ATT Uverse over years ago due to service issues that requiered many technicians to vist my home and several broken promises of a resolution At the urging of the ATT rep - I cancelled my Uverse services and was coached into setting up a Direct TV account by the sales rep for ATT under my wifes name THEY (the sales rep) told me to find an alternate service provider for my internet Which I did (Comcast) and all of my internet issues were resolved I was told that since ATT owned Direct TV as well as Uverse, I would be allowed out of my Uverse contract and a credit would be applied for the issues that I had experienced which included loss of work, and inabi

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My internet and land line to my home were cut mid-August It took weeks for ATT to repair, but they finally did I am now still waiting, weeks later, for them to bury the cable in my yard, as well as cable that is out up our entire block from the repair I have called support; contacted the President's support email; and contacted the buried wire support line several times over the past weeks to get it fixed, as it is a hazard I have had very little response from ATT, and I still do not have any commitment as to when it will be taken care of A call from a local manager a week ago said that they are in dispute with our city about how to bury cable, and that it is too expensive to do, and he was working on a 'workaround' and would get back to me Meanwhile, I am left with cable in my ya

I called to disconnect my service and I had to speak to representatives in one day50% from the Philippines and 50% from the USTo my HORROR, the phone was still on the next day even though I received a confirmation to discount my serviceTHE REPRESENTATIVE PLAYED TERRIBLE COMPANY, TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I WANT MY PHONE DISCONNECTED NOW.........!!!!!!!!!!!!
I called the executive office and received two confirmation numbers:
***
***

After numerous phone calls.They have yet to correct a billing errorI keep getting lied told it will be fixed in weeks.Its been over a month
I am being charged for some equipment the ATT technician took on I have called numerous times and have been told it cant be fixed until my next bill is generated, I was told in to weeks twice and then I was told when billing cycle endsMy billing cycle has ended and I am still being charged dollars that I do not oweI'm sick of calling these people who one are not in this country and cant help me no more than the script they have been given to readI'm sick of every time I call I'm being told a different lie as to why It hasn't come off yetThis last time I was promised it would be fixed in hours and well its still thereI was even told to just pay it all and when they DECIDE to credit it back, I'll have a credit on my account!!! Wait!! What?? I even asked what was the amount I owe without the bogus equipme

They had over charge on my bills statement without my order
Product_Or_Service: Internet service
Order_Number: I didn't order,they***
Account_Number: Accounts #:

ORDERED DIRECT TV AND ATT INTERNET INSTALLER LEFT A MESS EVERYWHERE HE WORKED - ATT INTERNET SLOW HAD TROUBLE DOING COMPLAINT ON WIFI - DIRECT TV HAS NO CHANNELS - ANY MOVIE U WANT COST SOME AS MUCH AS TO RENT HORRIBLE CHANNEL SELECTION ONLY HAD DAYS AND DIRECT TV WANTS OR SO TO CANCELL- I MEAN WOW SHOULD HAVE TIME TO CHECK OUT - U DONT BUY A CAR FIRST THEN DRIVE - THERE CUSTOMER NO SERVICE DIDNT WANT TO DO ANYTHING SO HERE I AM HELP HELP PLEASE AND THANKS

Service Type: Residential ServiceAccount: XXXXXXXX XXXXXXXXXAccount: XXXXXXXX XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is the 5th time I have contacted you, why is my account Account NoXX-XXX-XXX credit of $not been credited the bundle bill? XX-XXX-XXXX

AT&T is horrible they don't care how loyal you been I've been loyal since they have horrible customer service they don't work with you in anyway they just tell you there's nothing they can do their website is horrible never works there iPhone app is absolutely horrible they give you Sy Apple phones that only works for a year and don't warrantee them and when you buy a warranty through AT&T you still have to pay $for anything that happens to your device it covers nothing like cracked screen falling in the water anything like that etcthey don't work with you or help you in anyway the worse company in the world

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We have had AT&T as our internet service provider for the past of couple years and recently our bill increased pretty substantially so I called to inquire, and was told the promotional price had ended and caused our bill to increaseI then asked what I could do to decrease my bill, and informed them that for that price I could cancel and go with a different companyI was told that if I added a home phone to my account then it would decrease my bill because they were offering a promotion on having a home phone, and internet packageI agreed to do this, and then received a bill that was even higher than it had been previouslyI called customer service again, and was basically told that the man who I had spoken with had given me the wrong information, and that they couldn't get my bill down back t

We signed up for home and mobile services with AT&T in late July, as the salesman in the local store guaranteed us the service would be better and the cost would be cheaper than what we had at SprintThe first bill we received was nearly 1,000$, and every one after that has been well over the quoted priceThis past bill has a charge for 150$ for a non returned receiver that I returned to UPS back in mid October, they are just now billing me for it claiming they never received it, nearly months laterOn top of the excessive bills, the service is mediocre at best, we often have 'No Service? on our phones, the internet rarely works, and only one of the two TVs we have hooked up to Uverse workI have contacted customer service multiple times in attempt to get it fixed and constantly get told I will have a follow up call to schedule an appointment, which has yet to happenNot only do the services I signed up for not work, but now I'm being billed excessively and have been told that m

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We signed up for Direct TV and high speed internet service at a promotional rate of $per month for a contractional period of monthsEvery month when the bill has arrived it has been higher than the stated amount agreed upon, bill has actually been significantly higherWe have contacted customer service each month to discuss why the bill was so much more only to be given multiple excusesContacted them yet again and was told that they would NOT honor their promotion to us and that we had to deal with the price of the billCustomer service representatives have been excessively rude in their dealings with this matter

Before you sign anything with AT&T make sure you have everything in writing! I was promised certain discounts and the manager and employee lied to meI have filed many complaints with AT&T and with the Revdex.com and they do nothingI will be canceling my service and going with someone else ! This company is terrible and after reading many complaints this seems to be what's for this company !