AT&T

I had U-verse service over years and called June to cancelI explained that I am moving in with my mother and she has the service but the representative said I was under contractI said I did not sign a contract and was told to call the phone number at the bottom of the bill to dispute it

An ATT customers uses our email address *** We know his first name = *** and the last of his *** ATT is not fixing this
An ATT customers uses our email address *** in his online accountWe know his first name = *** and the last of his account# = *** ATT is not fixing this besides the fact that we informed them now on occasionsOn 3/10/2018, 3/24/and 4/4/we called AT&T to inform them about the issue and during all these contacts they promised to resolve this problem bad have failed to do so

I decided to give uverse tv a try when I found out it was accepted in my areaThis was the biggest mistake I have ever made The service continued to go out constantly, they sent or more techs to my house to assist with the problem, however it never remained permanent and continued to experience issuesI have canceled their service, however had to fight with customer service who was very rude and one actually laughed and hung up the phone after I explained what was occuringI had spoken with over reps who continued to throw the buck on different departments, no notes were taken even though they stated they would do so, so I had to continue explaining myself and why I was calling to each repI was finally able to cancel my service after arguing with them to waive the early cancelation feeThis is the worst unorganized company I have ever had the displeasure of dealing with and would advise others to do their research to see if others have this service in the area because they will give you the service knowing it will not last in your area

I cancelled my at&t/directtv accountI was instructed to return my equipment in the box they shiped to meI followed the instructions and returned the equipmentAbout a year latter I recieved a bill I the mail from at&t for the equipment that I had already returnedi disputed the bill and refused to pay itThey in turn sent the account to collections and I now have a negative mark on my credit report
Product_Or_Service: internet and tv

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I've spent multiple hours be passed of to numerous group to try to get attention on my accountI combined two services to be handled under the U-verse umbrellaSince then I have been bill more that what was agreed, charged for service I never ask for, billed a 'reconnect' fee when all I did was combine bills and accounts, and nobody can resolve the issueI have accumulated over hours on calls and no sign of light to a resolutionI've talked to multiple 'managers' who ran me around in verbal circles, then hung up on me with no call backI am now without service as I have advised I will NOT pay for something I didn't order just so the rep can 'move on' to the next screenI was also told I would received a $credit or visa cardThis never happened and when I inquired to use that tow

lack of communication with customers, no phone call attempted to advise me of missed paymentsWhen billing first created wrong address was inputed into their systemThe installation order was wrong from the beginningNow having a missed payment notice being sent via us mail with only days to receiveTheir needs to be a more efficient manner of att reaching out to their customers to prevent unneccesary disconnections and reconnection feesI under it may be their business tactic to ensure they add additional fees for profit on their end

I called AT&T the end of may or 1st of augto see about lowering my cell phone billI wanted to see if I could use my smart phone as just a phone instead of w/internet being I rarely use the phone.*** told me noBut if I get internet, home phone, cell & direct tv bundle I could save moneyI told her I was with charter & was only paying $A month for my services & that I could not afford much more than that because I am going through a tough divorce & my cash is very limited at this timeShe told me she could almost match that, that my bill for everything would run $Per monthI was told $For home phone, $direct tv, $Internet & then my cell as usualA one time activation feefrom get go it was all wrongFirst the tech came & connected my internet & told me my phone had been portal overThen a week or later direct tv came & installedAfter he left I looked over to my phone & noticed it was not working & that's when I found out it in fact had not been

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1ATT representative stated that ATT fiber/internet service would be a lifetime service cost of $50.00/month and $discount on my brother's Direct TV
When I received the bill from AT&T, it was a combine bill of internet service $and my brothers's Direct TV account of $which now stated that ATT only provide discount as only bundle service and no lifetime cost
This looks like a bait and switch to me
Product_Or_Service: Internet Fiber service
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement :
In December of I received a mailing for $for a months U-Verse bundle of TV, Internet and VoiceWhen I spoke to the representative he quoted me a higher price because of upgrades such as HD TV and faster internet I told him I did not want to pay more than $as I was currently with WOW and was happy with their service He told me if I got the AT&T Wireless Home Phone I could save money and my monthly bill would be around $I agreed to this price, but was never informed this would negate the two year price guarantee
In January of I was surprised to open my bill and that it had gone up almost 40% from $in December of to $for January of I called AT&T on January 21, and spoke to an AT&T representative named *** He told me my deal

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : Was promised a credit of two months of serviceNever received it on my billing statement
Product_Or_Service: AT&T Internet

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was granted a price of for my Internet
They raised my bill with outwarning
I have cancer and the service has been unacceptable on many occasions
I was promised that rate
They took it away, with no notification
They are increasing it over percent from to
Also my phone bill is for calls
I tried to talk to the north help
*** would not give me her number
*** XXXXXX
*** ***
*** ***
I have been with this company since that is years, so when they say they will keep me on this deal, I expect honesty
I judge a company by the following
R respect
I intergrity
S stewardship
E excellence
AT&T is lacking in all these areas I hope the Revdex.com can help me

When I just started internet service with AT&T, I was able to remote connection, SSH, from outside network to my home computerHowever, this has been a problem recently,02/15/I no longer be able to do soWhen I talked AT&T technical support, Michael, on 03-17-regarding this issue, she suggested me to go to Advance Technical support which I HAVE to pay for this issueHowever, what I discovered on capture the packet, my tcp request is denied by AT&T therefore I believe I need to pay for this service

Wireless and TV were bundledWireless through AT&T - TV and internet through Direct TVWas charged for HBO by mistake for monthsI have called to get this resolved and have been promised a manager would call me back twiceNo one has ever called meI was told my problem as been escalated numerous times but still no resolutionI am due a refund and would like my money backOriginally I canceled HBO, November The service was removed from my account and then added back on in without my consentI noticed the discrepancy in May and contacted AT&T immediatelyI was told I would receive a credit by check sent to me for approximately $I have not received thisEach time I call I am either re-directed, disconnected or told that a manager will review this and return my call
Account_Number: XXX-XXX-XXXX

I never receive the services that I am promised, and my bill is always higher than what I'm toldRecords are irrelevant and I'm getting a cancel fee
My bill went up last month, and I called in to get it fixedI was sent to the retention department, and was offered a new packageI was supposed to have an additional receiver installed, and the activation fee and monthly fee of $was to be waivedIn addition, my bill was supposed to be corrected to be the $I was used to payingThen the rep, ***, talked me into renewing my contract and getting ALL movie channels and most other channels for only $more than I was currently payingI did it, but I only got half of the movie channelsWhen the bill came in, I was being charged $which was the monthly bill that was incorrect and the activation fee was there that was supposed to be waived*** apparently marked the discount she gave me as the activation fee, but I was told that was an adjustment for the original bil

I requested having my Direct TV and Internet services transferred to my new address on 08/30/The Direct TV technician was able to transfer my services on 08/30/I tried for weeks to get internet services transferred without success, and spent over hours on the phone trying to receive internet service at my new addressAfter going weeks without internet service because I was told they were having technical issues transferring service at my new address, I was told they would have to cancel service at my old address and set up new service at the new address to make it work, several days later I was told they could arrange new service but they would be doubling my internet rate from $to $and I would need to pay a $service feeOriginally I was told there would be no charges for transferring my serviceNow I have been charged for internet service that I do not have, and in addition I have been charged with a $upgrade fee for my Direct TVI am trying to

This complaint is regarding Direct TV - I phoned AT&T on June to correct a charge made to my account While on the phone with Rep ***, she asked if I received an email re: U-Verse going away I told her no She told me AT&T was offering a special to their U-Verse customers offering them Direct TV for $40/month with the same channel line up I told her my husband makes that decision she would need to contact him I asked when would U-Verse be all done and she said mid July She contacted my husband the next day as he was shopping at Walmart and he asked to call back on July after we get back from vacation My husband, *** received that call on July and was given the same information I was and we decided to switch to Direct TV for $40/month Direct TV was installed on July On July or we received our first statement from Direct TV and it reflected a $charge for the TV We called and explained that was not what we agreed to and were told we don't have th

ATATT has continually overcharged me for the past three months more than $each month which was unjust each time and reversed but cause me to not b
AT&T continually over charges me every monthThey know that the charges are not legitimate so they end up reversing them but charge me again the months for the same singIt is made it so I cannot pay my rent and has affected my living situationI have called them and spent several hours on the phone each month and they promised me that they will reverse the charges and it won't happen again but they usually do not reverse the charges until it has already been taken out of my account which has led me to not be able to pay my rent which is completely unfair since the charges were unjust from the beginningI find this to be completely illegal that they can over charge you month after month and make you spend hours on the phone with themI have been hung up on several times and they will tell me that they will call me back or send me a

Was given the wrong information at the retail store about buying a phone and getting one freeEnded up having to buy a second phone a few weeks laterSpoke to customer service about issue where they admitted they were wrongWas told I would get a one time $credit, a one time $credit, $off my internet for months and $off my cable for monthsWhen my next bill came in none of the credits were appliedCalled and spoke to them again where they said that the credit for $was pending but the others they could no longer give meThey admitted they there were wrong, that what I was told is in the computer and that I should get the credits, but that they could only offer me a $courtesy credit to my billSo they offered me a one time $credit to make up for the $in credits I would get over a year

I have had horrible TV and internet service for the past year, every time I called they would come out to my house and make a few minor changes but still, I am stuck with the same horrible serviceI called recently and spoke to a customer service rep regarding my UVERSE issue I continually have with the service cutting out and all they could do is advise me to SPEND MORE MONEY to correct the issue that I have with their horrible serviceCAN YOU BELIEVE THAT'?
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On May 24, there was an interruption in our DSL service provided by *** DSL internet When we called, we were informed there was an outage and it should be fixed in the next hours After the hours had passed, the service still did not work, so we called back and was informed there would be an outage for another hours
Each time we speak with a representative, they are unable to provide us with any information and let us know the outage has been pushed back
This has been going on for over weeks Each time we get an update after the allotted time has passed, it is always for either 24, 48, or hours for the problem to be resolved and when the time passes, it keeps getting pushed back another 24, 48, or hours
We have been informed times that AT&T would call us f