AT&T

I WAS TOLD A PRICE OF MY FINAL BILL AND IT IS NOT BEING HONORED.I HAVE A COPY OF THE CONVERSATION & ALL THEY ARE DOING IS APOLOGIZING.HONOR THE PRICE!
I HAVE BEEN CONTACTING ATT EVERY MONTH BECAUSE MY BILL IS NEVER RIGHTEVERY TIME I TALK TO SOMEONE THEY SAY I WAS GIVEN THE WRONG INFORMATION AND WILL NOT HONOR WHAT I WAS TOLD PREVIOUSLYON AUGUST 21, AT 4:33PM I WAS TOLD MY BILL WOULD BE $WITH EVERYTHING BY SAM BI AM BEING TOLD THAT WAS THE WRONG INFORMATION AND MY BILL WILL NOT BE THAT PRICEI CAN GET A TIME CREDIT OF $10.I HAVE BEEN GETTING CREDITS FOR ALMOST A YEAR AND THEY ARE NEVER CORRECT.MY BILL LAST MONTH WAS $WITH A $CREDIT WHICH IS INCORRECTMY BILL SHOULD HAVE BEEN $MINUS $VANCE B WILL NOT HONOR THE PRICE I WAS GIVENHE KEEPS SAYING IT WAS THEIR MISTAKE THAT I WAS TOLD THE WRONG INFORMATIONI'M CONSTANTLY BEING TOLD SOMETHING DIFFERENTI WANT THE PRICE I WAS TOLD TO BE HONORED! I AM SICK OF BEING TOLD SOMETHING DIFFERENT EVERY TIM

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On June 9,16, I sent payment ($142.72), for my AT&T uverse Internet and tv bundle Payment was for service from June - July Due to moving, I cancelled service June My equipment was returned via *** June I was told upon cancellation, I would receive credit for unused service covering June - July The amount would be $ Instead of a check, I received a bill for $ I called for clarification I was told that the bill would be cancelled I was unable to explain to the representative that I was due a refund I then did a live chat with *** *** She ended the chat stating I should receive a check within days I requested a copy of my chat with her be sent to my email No email received Once more, I was sent statement saying my balance was ZERO I did an

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Hello, I had many different issues with the way AT&T handle business.At this time I am disputing cancellation fees for $364.53.AT&T sent me a bill after the account was cancelled, final payment made, and notification over the phone that this account was settled with a zero balance
Due to many issues that I had with the AT&T (freezing tv and freezing internet) I made the decision to cancel the service within the day window frame I had to cancel service and not avoid any cancellation feesNow I am getting a bill and I was not been able to get someone at AT&T to refer to all the past history and determine this is a mistake, and cancel billAt the time I cancelled the tv services, I changed my internet services to month to month with a higher monthly feeand a few days later I cancelled my

I am a new ATT fixed wireless customerI began service on 7/6/I receive 170gb of wireless home internet for $per month with a one year contractCurrently, ATT is advertising fixed wireless for the same price and contract, but with 340gb of home internet service per monthI was advised I could not receive that offer as it is for new customersI am a new customer being I have not had the service for a month yet*** and his supervisor, ***, at ATT fixed wireless internet service advised that I was not eligible and warned that if I canceled the service and signed up again I would not be able to receive service that is now advertisedI feel this is unfair and that I will be punished and hit with charges if I cancel service while under contractAll I want is to continue with the advertised data allowance of 340gb per month
Product_Or_Service: Att fixed wireless home internet
Account_Number: Contract

Cannot get service about having switched from *** to *** and getting my bill to reflect the change in costthey want me to pay for both over $for service I am not getting and then will credit me in about six weeksNo one (half are not in the US and can't do anything but read a script) will put in writing that this will actually happenAnd now after an hour on the phone they disconnected me from a manager who might have been able to do something

I have had endless problems with AT&T and my Direct TV service provider I have been incorrectly overcharged for several months in a row, have had to call every month to try to fix my billing and resolve the problem for future bills and continue to run into the problem In addition my wireless internet service was interrupted last Thursday July 6th and I have been trying to resolve the issue since I have called, scheduled an appointment for Wednesday, took the day off of work, and had no one show up I called again to inquire, and they told me that I have to schedule another appointment I then received a call yesterday telling me that they had closed the ticket because the issue was resolved, and when I told them it wasn't and the technician never arrived I was told I would receive a call back and never did I then tried to schedule another appointment and am still running into problems and still have no serviceI now need to take another day off of work and loose more of my

The services I was offered were not honored when I was not able to get DirectTV service and needed to switch to UVerse cable
On 5/31/I called to have my internet service switched from my previous address to my new residenceDuring the course of the hour minute call, the representative offered the bundle package being offered with AT&T internet, DirectTV cable, and phoneShe also advised that with this package, I would also get a $visa gift card and HBO, Cinemax, Starz, and Showtime free for months, and a $visa gift card, all for $99/mthI have had DirectTV for the last years and I personally hated the service and the customer serviceI asked her if UVerse was available for the bundle if I did not want to get DirectTVShe advised that I could get UVerse 200, but I would only HBO and Cinemax free for months, not Starz and ShowtimeI advised her that in that case, I would just, against my better judgement, go with DirectTVI also advised her that I did not

My *** has been incorrect since first signing up in November of New customers and we have been very unhappy with customer service
We first ordered the bundle service online through the att website on 11/2/Online Order Number: XXXXXXXXXXXWe set up to have both services installed on the same day of 11/5/
DIRECTV COMPLETED Scheduled Installation
Install Date: XXXX-
Tech Arrival: 09:AM-11:AM
INTERNET
INTERNET
With *** GigaPower COMPLETED
Total Data Allowance - UNLIMITED
Scheduled Installation
Install Date: XXXX-
Tech Arrival: 09:AM-11:AM
The tech for internet arrived and no one ever showed up for directtvI then called into customer service and explained what was going onThe rep couldn't find my directtv order, only my fiber optic orderI explained that I placed both orders online as a bundleThe rep then replaced orderThe new installation date was 11/15/After installation, the service was going good until we r

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been a ATT customer for several years and they have been a good company and until recently great customer service I am a combat disabled veteran, living in Kentucky When we first moved to our neighborhood we signed up for ATT U verse We were told that internet would soon be available and have checked with the company on several occasions We have been promised internet by ATT customer service Several of our neighbors have high-speed internet service The lack of access to internet is hurting my kids access to needed information for school and as a wounded veteran I am attempting to return back to school in order to find employment that so that I can work and provide a living for my family with a degree in Computer Science Must classes that I am trying to take requires inter

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Almost two years ago in I opened an account with *** uverseI received service from this company for three months total for a bundle deal package for internet and cableThe bundle deal was for $In those three months I paid over $a month, which was expected with taxes and feesWith the bundle deal that I purchased I did not receive the expected channels that I wanted so I decided to cancel my serviceWhen I called to cancel, I spoke to a representative who told me that *** was now over $I then asked to speak to a managerAfter being on the phone for hours trying to get this issue resolved, I spoke with a manangerI explained that I had a package for $99, I only received service for three months and each month paid $or more with taxThe young man then reassured me that

early termination fee was taken out twiceget a run around when you call to get information first it was 7-business days for the refund and then called after a week and its another 7-business days from the past days

Att did not keep promise of payment arrangement that was made thru their customer service chat They gave me the run around until
ON MAY 17th I made a payment on my account thru the customer service chat for $ At the same time I made a payment arrangement for the remaining balance to be paid on June 17th I always make payment arrangements and my service is never disconnnected Nonetheless, it was disconnected a few days ago and I called att to find out what happened and they said it was a mistake and they restored service A few days later my service was disconnected again When I called this time they said that they can see the promised arrangement and to call collections in the morning because they were there only ones that could restore the service and that it should not be a problem When I called collections they demanded payment to restore the service and said they have no evidence of an arrangement This was the first time I made an arrangement thru chat, I usua

Read what everyone else has postedStay far awayThey will overcharge for service that's spotty at best and will not look backThey will use threats and intimdation to get what they wantGood luck if you need customer service or god forbid a refund, which I was told twice that they do not give outReallya company thi size can not send a refund for even a $100? What a joke

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I paid my bill and now I get a $late fee after I've paid it My charge is $in this bill most of which is a late fee I feel that the late fee is excessively large, since I already paid the bill, and represents such a large percentage of the new bill

I signed up for a new cell phone plan with AT&TI discussed the details of that plan with an online representativeBefore agreeing to anything, I asked the representative to send me a quote with a breakdown of the rates we discussedThe quote specifically stated that there would be no one-time fees, this correlated with what the sales representative told meI was specifically told that I qualified to have my activation fee waivedI was told that once I set up my account, they would go back and credit me the activation fee
I signed up for a plan online and went to a store the next day to pick up the phones and finish getting my account set upAt the branch, a different representative stated also that I would be getting my activation fee waived and we discussed what my expected first month bill would beI was assured that my first month's bill would be $plus a pro rated amount for the few days until my billing cycle began
My first bill was posted to my account for a total of $After some discussion with customer service, it was determined that I was wrongfully being charged for two plans, associated fees, and an activation feeThe representative credited $back to my account for the base plan rateWhen I brought up the additional service fees and taxes that I was charged for the second plan, they said they would not refund itWhen I brought up the fact that I was quoted no activation fee, they said that it would not be refundedI offered to forward them the email I received from the initial sales representative, stating that there would be no activation feesThe representative I was speaking to assured me that they saw the same email on their end and that it was incorrectThey stated that the sales representative misquoted me and added that quotes are not 100% accurateThey followed that by assuring me that there was nothing they could do for me
I requested to speak to a manager to get this resolved and got transferred to the complaints department insteadThe representative from the complaints department was not interested in honoring the agreement that I signed up for and offered not further assistance I asked to speak to their supervisor and they instead transferred me to phone technical supportI asked that representative to transfer me to a billing supervisorAt this point I had been on the call for roughly hours, while at my job and another call the night before for another hoursThe billing supervisor answered the phone while I was on a work related call on a separate lineI asked the supervisor if they would be willing to hold for a moment while I finished my callThe supervisor ignored me and hung up the phone
I am not able to spend my entire day on the phone with AT&T trying to get this resolved and none of the representatives I've spoken to have offered any resolution to this billing error except a PARTIAL refund of what they've overcharged me

Contacted *** about charging me for internet that was cancelled on 11/28/ When I got my *** they were still charging me for internet service that I do not have I called again on 01/04/and cancelled againMy confirmation # is YXXXXXXXXXNow they are calling everyday for payment and it has gotten annoying
Product_Or_Service: Internet

ATT has become the worst company in AmericaCustomer service is either a series of phone menus that lead nowhere or agents speaking incomprehensible EnglishWe are chronically billed lateThe bills, which claim to be generated three weeks before the due date, either do not arrive at all in the mail, or they arrive only a few days before the due date, leaving no time to turn them aroundWhen I have complained about this in the past, an agent informed me that it must be the post office's fault, even though we have no difficulties at all with mail from our dozens of suppliers and hundreds of membersThe late billing is obviously a ploy to get us to do auto-paymentsLetting this horrible company into our bank accounts would be insane
Unfortunately, we have no alternatives for landline serviceWe are paying a staggering amount of money for two lines and the slowest DSL in the universe, with frequent dropped connections and complete stalls

A few months ago I called to combine my tv and internet servicesThe csr offered a promo which would decrease our bill from the Choice package to Uverse, giving us also more channelsWithin the week we realized that we were getting less channels so I increased our package to the UWe were never told that we were still in a contract, nor that I would get an early termination fee, which we were billed forThen a guy came to our door offering us a new service in our area and again would not be billed any installation charges (which we were charged for), for tv, internet and to add vivintWe were told that we would get a gift card, we could get our old Choice tv package back, upgrade our internet to the speed, and vivint home services for about a month, vivint being billed separatelyWe were advised that we would have a few extra fees for adding on google home and thermostatHowever, we are being billed for vivint separately, almost $a month and our tv and internet (ba

Service Type: Residential ServiceAccount: XXXXXXXXAccount: XXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0For the nine months I have experienced problems with my Uverse Internet services through ***
- I can hold a conversation on my phone and my line will drop
- I've experienced my phone to go (no line) for hours of a time; sometimes
a few minutes
- I now cannot even get into my email account I can open up my email
and then it goes down I get an error page
I've had about t technicians out here and they all claimed it should work I almost reboot my modem every other day This is ridiculous!
Now, I cannot get in my email account, once again, because AT&T is having problems and I get a message that say error; try again
I am very tired of this On Sunday, January 22nd, 2017, I stayed on my phone with technical support for almost an hour
Today, Januar

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0My monthly bill was increased from $to $in January My service did not change and I do not want my service to be changed I demand you reduce my monthly billed amount to exactly what it was the previous months Every year I have to play this game with your company which is ridiculous
I want to keep the same internet speed and make no service changes to my account I am not interested in any other promotions, simply back my account exactly what it was before That is what it will take to keep me as a customer
I will not hesitate to take my business elsewhere if this is not done as requested
Thank you
Account_Number: XXXXXXXXX