AT&T

I have had service for years and wanted to lower my billI called months ago to have the internet and Metro Calling Area plan services removedThe internet service has been removed but not the Metro Plan

I took advantage and signed up for the AT&T Fiber promotion, as advertised on their website which waves $installation fee AT&T refuses to honor
I ordered Fiber online on 6/30/2017, Order #***, which waves professional installation $ I have filed numerous billing disputes and I am stuck in the same conversation of "we will credit your bill and it's taken care of", but it never is Each representative I speak with, says the same thing and refuses to give me a solution or avenue when At&T drops the ball and doesn't do what they told me they are doing to take care of my issue I received another e-mail today, 8/11/stating my bill is $past due, which is the installation fee I was told not to pay and was going to be credited to my account numerous times prior to today My At&T account number is ***

I had the Direct Tv and internet packageI was paying almost $for both each monthRight before Christmas, I called and asked the representative to separate the bills because I was thinking about discontinuing my Direct TvThey said sure, but in order to do so, you have to pay the current amount owed firstI said ok, and paidThen in January I received another bill with the two amounts combinedSo I called and said "you were supposed to separate the bills and they didn'tHe said sorry, it is still combinedI can separate them but you have to pay the current amount owed firstSo I did, and he sent the transaction confirmation to my emailIn February I paid a bill form Direct Tv for $And then received a bill from AT&T for $298!!! I called and asked where did the fees come from? They said I owed Direct TvThey then got Direct Tv on the phone and Direct Tv told them that I am current and don't owe them anythingI sat on the phone for hour and mins, and the woman couldn't tell me why the bill was so highSo I called back another day, and the woman said that " another bill had already generated before they separated the accounts.'' So now I had to pay the billThey cut off my service, Im in school, my children are in school, but I can't and will not pay for their mistakes!!!

I have been wronged multiple times over the course of my TV and Internet services provided by AT&T Uverse
I have Complaints that are going to be filed in this summaryThe first one, which is a serious problemOn June 23, 2016, I cancelled my serviceI was told that I would get a refund of the days that I paid alreadyEverything was going well until I notice that I was being bill for the next monthI called in to see what the problem wasCome to find out it was an error made my AT&T that did not fully cancel my accountSo on July 8, 2016, my account was fully closedI removed my Auto-pay because I was told so that the bill that was generated because of their error would not be chargedJuly 26th, I received notification that I was charged for the month of july-augustI contacted AT&T and made it clear that I had to wear 30-days for me to receive my money backMy problem they unlawfully took money from my account without my permissionIt should be in their best

AT&T is literally the worst company I have ever had to deal with I have spent months and tickets trying to resolve an issue we have had I reached out back in September via the messaging system on AT&T's website inquiring about ways to lower our monthly bill I was advised that the best option for lowering out bill would be to bundle with *** At the time we didn't have cable services I agreed because I was informed that our bill would drop about $100/month Our first bill came out and ended up being $more that what our bill was prior to the change I immediately called AT&T and requested to change the services back to what they were prior to the change because the information provided was false I was then advised that I was in a month contract and would have to pay to cancel the services Never during the chat communication was a contact discussed as I can prove because to confirm I was being billed correctly screenshots of said conversation were taken I was on the phone for over an hour and half only to be hung up on by a "manager" because I wanted to stay on hold until I received an email from him that I could provide the documents of the chat to I called back and spoke to someone different who then opened my first ticket After the allotted 5-business days of not hearing back I called back to check on the ticket only to be told it was closed that they had the wrong phone number on file This incident then happened again with the 2nd ticket The third call after reviewing everything again and phone numbers being correct I was advised that the bill was changed and lowered back to my original amount but requested that I speak to someone in the department because I needed previous bills changed back as well Never hearing back again I called and was advised the ticket was closed with no notes A fourth ticket has now been open for about days This has been so incredibly frustrating I want to fulfill my cell phone contract with this company and uphold my end but AT&T does not uphold there's and I am at my whits end I would not suggest AT&T to anyone

AT&T is the worst company I have ever dealt with alll they want to do is BILLLLLL the comsumer for whatever!!! I returned the router to UPS as they instructed and claim they never received although UPS confirmed it was delivered and they agreed with me that AT&T always bills their customers for equipment they have in there warehouse but to lazy to scan in....I am soooooo done!!!!

I am so beyond upset, mad and seriously *** off at AT&T right I called well over a month ago to have one of the lines into my home disconnected Was told it would be done at midnight that night Then I got my next month's bill and saw that it was still on there I figured it was just crossed in timing and it would all catch up and play out nicely Then on Tuesday this week, I got the next month bill and saw I was still being charged So I once again called to cancel the line Confirmed up and down with the tech which line was to be disconnectedEverything was confirmed He then ask how I would rate his service I said, let's see how this turns out first Within hours of this call, both of the phone lines to my house have been disconnected Does he want me to answer him now Anyway, called this morning, they confirmed that yep both lines are disconnected (and yes it was that matter of factly), they said the only way to reconnect the one main line, is to run a credit check on me and set up a who new account Are you kidding me? I have had this account for over years and this is how they treat their customers I asked to speak to a Manager The Manager came on the line and then hung up on me I call back and of course didn't reach the same Customer Service location (I've been on a U.Stour with AT&T trying to get this resolved) The new Manager comes on the line, I explain everything AGAINand still received the same reply We cannot restore your account without running a credit check I asked why if this was done in error and it is their fault, that I am being penalized for their mistake Her response was this is what we have to do My response was then, I do not agree to the credit check and I DO NOT and WILL NEVER do business with AT&T again This is really crap and disheartening Obviously AT&T does NOT care about it's reputation or it's customers Normally I wouldn't even give star but I am afraid they would take it as I just forgot and give themselve a very misdeserving

AT&T customer service is worstI guess there is no use of Customer SERVICE
First when I called that I have a change in plan and I have been charged incorrectly.They told that there is no change in plan and you are charged correctly.After that when I shouted at her, she told that she is looking at the notes after that she told that yes, there was a change..After that I told her to adjust, she is saying that she can't do
So, in short AT&T is the worst customer service

I came to work on a Tuesday Morning to find out that at&t had came on Monday when we were closed and turned of my DSL Internet serviceWhen I called them and asked them what was wrong with my service that is how I found out they gave me U-VerseSo I asked to get back my DSL and they said I could never get it backI wasnt getting a good connection so I called to see why I couldnt get on the internet and they had to send someone out and he told me that I was to far out to even get U-Verse and so He told me to call them and tell them to diconnect u-Verse and get a new service for DSLI did and then they reconnected me and When I recevied my bill I was being charged for both services at the same timeI called time and time again atleast every month starting in oct and I just got tired of calling because I Never had a customer service rep to get anything straight even though they said yes I have evrything documented and you will see your credit your next bill to this day Im still recev

I decided to move to AT&T for two reasons, the first being better cell phone coverage- they have great coverage and I can't complain about that The second was that I was looking for purchase a particular phone- the Sand was looking for the best deal So I was choosing between my top carriers based on cell phone coverage and chose AT&T because they were promoting a 50% deal for their S
I do love my new phone However, the promotion states that if you buy the Swith next then you will get it for 50% off When your bill comes in, you will find that you are only getting 40% off When you call Customer Support to inform them off this error, the blithely inform you that, despite the fact that the promotion DOES state "50% off a Samsung S9" AND even you bill states "50% off device Promo" in the credit; the Sis "one of AT&T's most expensive phones and so AT&T will only give you 40% off the device" This promotion was the deciding factor in getting me to switch over to AT&T and now I feel nothing but regret As nice as the phone is, it's not nice enough to make up for AT&T horrendous math and fraudulent promotion

At&T gets an "F" for frankly the worst customer service and liars I was with them for about yearsToo many problems to report, it would take too long They don't know anything and it is pathetic that we don't have a choice any longer They are the only game in town for landlines, so we switched to a cell phone with a new carrier Period! Break up AT&T!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Service out twice within the week When customer service/tech support called they stated services would be fixed by a certain time in which they were not Out of tv and internet for days DURING the holidaysNext morning after services restored finally a fraudulent charge was observed on my bank statement Called customer service who " couldn't locate " this charge and I must speak with my bank Requested to speak with a manager , after being placed on hold for one hour was hung up on Called back later in the night in which a rep told me " do whatever you want " in regards to cancelling servicesManager reached told me there was no higher ranked person to speak with and I couldn't have any higher ranking employees information

Service Type: Residential ServiceAccount:***Account:***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : I had at&t uveres after cancelation product equipment was returned through ups in boxes provided by at&t , approximently two years later I recive billing for unreturned equipment and I returned all equipment, which I had no reason to keep any way, so I called the company gave them the shipping info and continued receiving bills and collection notices

I moved to a new house in late december and took advantage of the direct tv movers dealWhen I got my first bill in January it didn't reflect the price that I was quoted for the movers dealOn January I called in regards to what I saw and talked to several people including a manager who told me that he apologized for the inconvenience and that he would waive the cancelation fee for me as long as I decided to cancel within daysI called back a couple of days later and cancelled my serviceFebruary bill rolls around and I am being charged $in cancellation chargesI called back and they apologized and saw that I was accidentally charged for it and it would be credited back to the account and that I need not worryA week goes by and still nothingI chatted with several representatives online and explained the situation and they assured me that I would not have to worry and that I was going to be credited before the bill was dueA few more days go by and the bill is about to be due and still nothingI chat with another representative and they apologize and tell me that I won't be charged a late fee and that I will be getting a check in the mail that will cover that cancellation fee that I was mistakenly charged for and I should not worry and not pay for the service until I got the checkThat was almost weeks agoI have now talked to people and currently on hold after I was chatting with an agent online and they set up a call back for meThe manager called me and said that he was transferring me to someone elseI have been on hold as of this very second for over minutesThis has been by far the worst and most ridiculous experience I've ever had with a companyPrior to this I was a long time direct tv customer and I've had ATT services in the past and actually liked themThis makes me want to never again use any ATT serviceI don't know what to do at this point since I feel like anything ATT reps have told me hasn't happened and its ridiculous that I've had to spend this much time to try to resolve an issue that should have been corrected after the first phone call

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have always called about my account to see if they have discounts that can be applied to my accounts to reduce the payment amount, I have never been told that when they add a discount that it was locking you into a contract other wise I would never have signed up for itI want the flexibility to be able to change my account when I am readyThe pricing for phone and internet services keep increasing I have called repeatedly to ask for some type of discount and have been told that they are not offering any types of discounts for the type of account that I haveThe same the happened with Directv they tried to say that I was in a contract and that there would be a early termination fee for disconnecting my services, the representative went as far to tell me that Comcast my new provider was going o

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was promised $gift cards for signing up with AT&T Uversewhen I called to inquire when I would receive the gift cardsI was told that the info to redeem the gift cards were sent to meI told them I haven't received anything yetI was told that they sent them but the offer expired and they couldn't do anything to re-issue themSo I asked them to please cancel the serviceI was then told they would charge me a $cancelation fee if I did thatI feel this is completely unfair since they are not keeping their word of providing me the gift cards in there offer which is why I singed up with themI believe this is happening to hundreds if not thousands of AT&T customers! This is extortion! I either pay them $or they'll report it to the credit bureauPlease help meI know there are

worst customer service experience ever.acct #*** I ordered a phone through directtv a company that they own they asked me if I wanted att service I said yesi paid and all seemed well.I received a few emails asking me for information on a *** number I wanted to use instead of getting a new numberweeks go by and no phone.I called during that time and was told that it was comingi never received it after weeks but I did receive a bill!!!!@ laesha m*** in their ports department raised her voice and then transfered me after hours more I have gotten no wherei never received a refund either

AT&T'S DirecTV is junk can not get local channels in the area because AT&T is too cheap to come to terms with the local providerI pay good money for a service that they are supposed to provide mean while I am now stuck with this crap because you are forced into a contract!! Iwould rate this junk o stars if I could!!!!!!!! Never had these issues with cable!!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My internet was out about two weeks,they sent some one out to check itThe tech had to run a new line,two weeks later I called to see when the line would be buriedThe tech did not put in a work order to have the line buriedThe work was completed on or about March and I was told it will not be buried until April 2018.It needs to be buried sooner so I can do maintain my yard before the HOA start complaining
Product_Or_Service: TV and internet
Order_Number: XXXXXXX
Account_Number: XXXXXXXXX

Signed up for AT&T internet Oct There is no consistent internet connectionATT is charging me to disconnect for not getting service
I signed up for ATT internet in OctWhen I signed up I explained to the CSR that I have had ATT in the past and they never provided a good quality internet connectionThe rep explained that in the past they did have bad connections but they have improved and it's up to par with cable internetAbout a month later, I start having internet connection problemsI call into ATT and they have me troubleshoot the modemThe signal came backA week later the same issue happens againMy wife does school work online and the connection has dropped many times in the middle of midterms and quizzesShe called in to have them cancel the serviceShe spoke to*** first and she transferred her to *** (Employee number ***) He tried to explain that there would be a $charge to disconnectShe explained to them that she should have to pay when