AT&T

Extremely upset doesn't begin to describe how I feel about these peopleAnd I wasn't sure where to leave the review because it involves Uverse, Direct TV and the Sunday TicketI used the Sunday Ticket last season and to be honest we were not completely satisfied with the service thenWhat they fail to mention in the fine print is that you can only login and access the service ONE screen at timeThere were of us that spent weeks fighting over who would get to use it and whenWe had to perfectly time it so that when one game was ending, that person would log off and allow the next person to use the serviceFast forward to this seasonWe had a family chat and decided to purchase it again so that we could watch black out games even if it meant that two of us would go without for a weekWe logged on to the exact same account that we'd used last season and made the purchase; the EXACT same accountCome to find out that instead of reupping the sunday ticket, somehow GAME DAY PASS received the $that was meant to pay for the Sunday ticket even though we were logged onto our Sunday Ticket accountWhy is this a problem? I have never used GAME DAY PASS, NEVER had an account with them, and according to the lady on the phone, SUNDAY TICKET has no access to GAME DAY PASSTherefore nothing could be done to refund me the money spent on the GAME DAY PASS, which somehow gained access to my sunday ticket account to receive the purchase in the first placeI then quizzed her as to why the SUNDAY TICKET service website would allow for another company, alleged, that she claims she has no access to, to take funds from customers on a website that was specifically denoted for just the SUNDAY TICKET and not GAME DAY PASSHer response: I have no ideaSo now that $is lost because of course I cannot find a working number for GAME DAY PASS to refund the money (but I WILL BE DISPUTING THE CHARGE TO RECOUP THE FUNDS) and we are still without the Sunday TicketAgain let me reiterate my concern, how is it possible that we could logon to our Sunday Ticket account, make a purchase for the sunday ticket on that same account and yet somehow end up with game day pass instead? And she admitted on the phone that the day we supposedly purchased the Sunday ticket was the first day the Sunday Ticket was made available and the purchase should have been made accordinglyI'm all for paying for things that you want but I am beyond tired of the shady crap that these powerhouse companies utilize to manipulate the customer out of hard earned cashThis is UNACCEPTABLEIf it was possible to give no stars I would$may seem like a little but its $now lost because NFL Sunday Ticket can't help me recoup the money and GAME DAY PASS has managed to hide accessible phones on their websiteSo thank youI informed the poor woman on the phone that satisfaction isn't even a question or concern at this time because none of those things apply to her service provided

Service was ordered for High Speed InternetAn Arris modem was received from AT&TThe shipped package did not contain the power cordOn numerous calls to AT&T I was told that they would have to do another credit checkThat my order was canceledThe Service Reps (***) have become unpleasant with resolving my issueIf they are not willing to honor my credit inquiry that they made weeks, I request that they remove the inquiry from my credit file before running another inquiry
I currently possess the equipment that they sent to my new address for service with new accountI was told today that since I opened this package that I have to send it back A return shipping label was not offered and I do not know where to ship it too
All I ask is that AT&T honor my original agreed upon order of HSI at $per month plus tax and send the remaining power cord and self install kit
Product_Or_Service: High Speed Internet /UVerse
Order_Number: XXXXXXXXX
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Months ago, my wife and I decided to have land line installedSet up with AT&TWhen rep came to install he said he would notWe already had Internet with att and should be shared line he saidNot installedI called att to straighten out the this confusion and combine to shared line and have installedAfter too many calls and too much time on the phone, I told the last rep on the phone to forget it.....we would not buy their phone service
We got billed for the phone and have had several "overdue bill" noticesI called and talked to a billing rep after a few of these bills and he said he had everything cancelled out and We would not get any more billsToday We got another and this one today is basically saying our credit rating could be adversely affected by not paying this as they

Service Type: Business ServiceAccount: XXXXXXXXXX-XXXAccount: XXXXXXXXXX-XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On July 2016, At&t Charged me $without a notification for a repair/service that was never done
I saw a charge for $on my card from At&TWhen I called to inquired about the charge, they told me that it was for some repair that was doneIn May AT&T technician came out but the only took out the phone wire from phone jack and put it back inIt literally took him seconds! No one told me that they will charge us $for thisOtherwise, I would have never agreed on itSo when AT&T told me that this charge was for that sec that technician spent at my store, I was shockedI asked for more information on what was done, so they kept transferring me from one department to the otherI waiting hours first time before they disconnected my phone and hours the next timebu

Service Type: Business ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1They disconnected our service after one billing cycle of not receiving paymentWe mailed two payments in on the same day, and they claimed to only have received oneWe became aware of the outstanding balance when the next *** arrived, and paid it the same dayWhen I called to make the payment, I was informed that it was disconnected and a notice was sent out on 7/30/for disconnect on 8/5/That's less than mail even takes to arrive, not to mention the fact that we never received the letter, as of 8/16/When I asked for proof that they mailed it out, they said they did not have to provide proofI offered to provide a copy of the payment that we mailed and they said that wasn't proof enoughThey confirmed that there was no history on our account of delinquent payment or disconnect activi

We were customers for over years When we purchased a bundle for phone, internet, and Direct TV, the price was reasonable The prices immediately rose significantly We tried to get better deals to no avail Then when we took action to change to a different vendor, they were argumentative, kept trying to sell us another plan, and threw up roadblocks We now have a bundled service, no two year contract, and almost $a month cheaper Our internet is faster, and our TV reception is excellent Also AT&T supports the NFL, another reason to cease doing business with this Company AT&T is not the Company it used to be Glad to be gone!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had my internet service changed to uverse in Febof when they offered me a new promotion of $for months When they came to install the Uverse they did not disconnect my regular internet service until several days laterWhen they disconnected the regular internet they disconnected the uverse that they offeredWhen they came back out to put new work order in they took away my promotion but did not tell meIn the meantime months went by and I received no billI had to call and when I did my bill was months past due and I had to pay bill onlineI paid the bill with a higher price thinking "ok this is bc bill is months past due" Well another month came by and still no bill in mailI called again with a higher billI paid it as well and demanded one be sent by postal mail

After seeing signs about the availability of ATT Fiber in my area, I checked out the websiteAfter confirming service was available at my address through the site as well as having a customer service agent confirm, I placed the order and scheduled an installationThe installer hadn't show up at the end of the window, so I contacted customer serviceIt took calls and more than hours on hold - I was repeatedly told there was just a delay at a previous job and to be patientFinally, the last agent admitted that service does not actually exist at my addressNo apologies for the error, the delay, or the fact that I missed an entire day of work due to thisNo reason they sold me a nonexistent service (and ran my credit)No apologies for the runaround and blatant misinformationJust "don't worry, we won't charge you for the installation." Really? The nonexistent installation?
In short, I was sold a product that didn't exist, given information, and never received an actual apology for their errorHorrible customer service, dishonest business practices

When I signed up for AT&T U-verse it included a $Visa gift card and a $Visa gift cardI received the $but not the $Visa cardWhen I called AT&T's rewards center they simply said they are not responsible for lost or stolen cardsThat my card was activated and used at a retail storeWhen checking AT&T's customer care site, this issue has happened to many peopleI asked for a credit of $on my account but AT&T said that their rewards center is a separate division and I have to call them
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This complaint is about my mothers phone and internet service She has phone and internet service with ATT I called on approximately 11-7-to discuss my moms service her promotion was going to end Her current bill for both internet and phone was around dollars after taxes The person I spoke with told me that her promotion was going to end and that her bill was going to go up unless I upgraded her internet speed to megs She currently had around He assured me that her bill would not go up and would even be cheaper with the faster internet He said the call quality would be improved as well I told him if he was sure that her bill would not go up He assured me it would stay the same or even cheaper for faster internet He told me with the new promotion the bill would be

Service Type: Business ServiceAccount: XXX-XXX-XXXX-XXX XAccount: XXX-XXX-XXXX-XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have a contract for year with ATT $40/month for local call only...no long distance, no internet..." JUST A LOCAL CALL ONLY "I HAVE NO LATE at all
Around months ago...I have new year contract with ATT with option
1- $each month with Free Tablet
2- $each month with no tableI took the second option for $25/month for local only
I CALL and talk time the ATT managerand They "CONFIRMED ME" my bill balance was ...ZERO
PLEASE REVIEW MY LAST CALL TO ATT THIS IS TRAP AND REAL SCAM
Now I receved the bill 'LATE FEE...$180/MONTH FOR LOCAL ONLY'
This is a hide fee....$180/month for LOCAL phone call onlythis is a real scam
$180/MONTH FOR LOCAL CALL ONLY.....NO LONG DISTANCE...NO INTERNET....THIS IS A SCAM
Product_Or_Service: local pho

Our internet provided by AT&T has been out since Friday 09/29/We called AT&T and three technicians respondedStill no internet and being charged
On 9/29/17, our internet went out spontaneouslyWe called AT&T and they asked us to unplug the router and attempted to do diagnostic work over the phoneHowever, the issue was not resolved so they said they would send a technician to investigateThe technician arrived at approximately 1:p.m.and looked at the device, the telephone and Ethernet cable and said the issue is not inside the home but with the lines outsideThe line he needed access to is in a neighbor's yard and the neighbor was not homeThat technician dispatched a truck with a bucket lift to access the linesThe truck arrived with two new technicians who examined the lines from the poles to the outside of my residence and determined the line needed to be replacedAt approximately 7:p.mI received a phone call stating my internet should be workingI arrived hom

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have had my internet with ATT&T since Since August my internet service with AT&T has been non-existent When I go use the internet service, I get no connectionI have been paying for a service since August which has be less then efficientOn my 2nd call to customer service the gentlemen informed me that if my connection drops again, I would probably need to purchase a new modemWell, no service again and I went to AT&T Store and purchased a new modemI utilized AT&T customer service to connect the new modem and establish connectivityIt worked fine until November, hit and miss connection December, hit and miss connectionI refuse to keep paying for a service in which it was not working The service went off in December Why is AT&T still billing me for Januar

I had Buisness with AT&T and cancelled in good terms which the phone call can be replayedI asked the associate if I owe at&t anything but he said nolater on in February of they called me telling me I owe them money and their modermI have returned their modem and they have refused to clean up my creditthis has and is still affecting my health because my credit is messed up and I can't buy my house as desired

I'm an AT&T customerI have a court case pending in Small Claims Court and I need to prove that I telephoned the defendant from my land line on a certain date or dates in mid-June 2017, and that the defendant didn't call me backI went to the AT&T website and tried to pull up my land line records for inbound and outbound calls for that time period but the records go back only for about one monthI spent several hours amounting to approximately one day on the phone with three separate AT&T Customer Service reps, who could not help meThe last one told me to go into an AT&T phone store and ask for help for these recordsI wrote to the CEO of AT&T requesting these recordsToday the CEO's secretary called me back and said that for a court case AT&T could not provide me with the records I'm asking for and that I would need to submit a SUBPOENA! These are MY RECORDS of MY PHONE CALLS MADE AND RECEIVED FROM MY LAND LINEI explained to her that it doesn't matter why I'm requesting MY RE

AT&T is by far the worst company I have spent money withDuring my suffering with them, they have lied to me, throttled my internet speed, and imposed ridiculous restrictions on devices that I purchased from them

Did not send equipment I was promised and employee cancelled my account out of spite
I was told If I signed up to unlimited fiber at the promotional price of $I would receive free \WiFi extendersI accepted and was told I would receive them in daysAfter weeks I called back to be told I don't qualify for the extenders as it was for new customersI asked for a supervisor and was told there is nothing AT&T can doI asked where can I send the screen shots I have of the conversation proving AT&T would not honor our agreementMy call was dropped Time.sI got through to another supervisor who then told me the last rep I spoke with cancelled my accountI was horrified and asked if it was done out of spite and the supervisor laughedI was so shocked and if you listen to the call I tell the rep" this is really not something to laugh about" I am originally from the UK and speak constantly with family and friends along
with watching home team sport.s, that is why I pay

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am currently a AT&T Uverse Elite Internet Service subscriberI currently only receive 6mbps download speeds for $a monthA friend who lives 3-blocks away pays the same amount monthly, and receives 25mbps download speedsI understand that there are service limitations based on the range of AT&Ts nodesHowever, I do not feel that I should be paying the same amount for service I am not receiving compared to other customers
An example I would give to illustrate the situation would be going to X Store to buy a shirt for one price, and then going down the road to another X Store and they do not have the same shirt, but they have a lesser quality one for the same priceThe difference is that I'm forced to have the sub-par service rather than having the option to go to the other store
That

Thank you for hearing my grievance.I have been a long time customer at AT&T and subscribed for at least years- most of those good years without incident Two years ago, my husband had his first stroke followed by a second strokeWe reevaluated our need for TVs since he could not move around and ultimately was moved to a home (see account #XXXXXXXX where AT&T reviewed the early cancellation fee of $and found it was eligible to be reversed and credited the account, June 28, 2017)Even before that time, we attempted to lower our bill because we had fewer childrenOn October 18, 2016, I spoke to *** *** in your Misssouri, after much deliberation, suggestions, and compromise, because my husband could not use the remotes, we decided on a package of $(before tax) because she could not be exact on the amount because of taxesThe balance came to be ~$each month for the calendar, ending in November I then spoke to ***'s supervisor, ***, and th

Service Type: Residential ServiceAccount: don't have oneAccount: don't have oneReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: ***Accept Agreement : 1six years ago I contacted *** for internet services (and maybe TV as well)When the gentleman came to install the hardware to support the services I had request, he performed an analysis of the connections within the houseDuring his inspection, he determined that the line was cut in the wall and that he would not be able to set up the services I had requested
Following this, I was charged with $200+ early cancellation feeWhen I contacted AT&T to dispute this, they said I wasn't in their systemthey never assigned me an account number which made it difficult to find my information in their systemAfter many phone calls they finally were able to confirm that I did not owe them money
However, months later I started receiving notices of a debt I now owed to a collection agency