AT&T

I am contacting you on behalf of my father & brother in law They both have home phone service with this company & are paying around $a month However, they are not able to use their home phone service at all due to the static in the line They have been told the main line needs to be repaired but nothing ever gets done There is a splice in the main line at *** N *** *** *** ** XXXXXIt's almost spliced in half Neither my father or brother in law have internet, so I'm submitting on their behalf If they can't fix the problem, the customers need some discount on the service This has been ongoing for yrs

Worst customer service of any company I have ever dealt withLong hold times every timeAutomated service is annoying and not effectiveCustomer service reps are uneducated, rude, and not helpful

Service Type: Residential ServiceAccount: XXX-XXX-XXXX-XXXAccount: XXX-XXX-XXXX-XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Raised rates without permissionIncreased my rate 1/times with BS add ons I never asked for instead of rate with extras I have had for ten yrs
In June I was told these rates would be reduced back to old plan retroactively to March but was only partially doneCustomer assistance was apathetic, probably since I am a small customerYou have grown too big to be competent
They said I got a notice in the mail but I did notCSR on July said I must have missed it, implying it was my fault June CSR Said*** *** authorized itI told them *** *** is my assistant and no on the billThey should only get authorization from who is on the billThe customer service agent I spoke to in June with the attitude replied, "How do I know I am talking with *** *** now"Attitude

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Since July I found out that *** had been charging me for both cable packages for to mths, Direct TV which *** now owns and Uverse that's also a part of *** paid over extraFor the past mths I have my cable, Internet and alarm system disconnect at least one a monthI've talked to over people and nobody seems to be able to help fix my ***Now my *** is separate and the credit is on my Internet and I have to call every month for them to pay the cable.I atleast have to call several times to have them make the adjustmentsIts like pulling teethI have to ask for a manager which I do t get all the timeI just receantly was told Ive been paying over a month on cable and internetThe reason I switched to Direct was because they told me it would be cheeper and

I am having serious issues @ at&t in their bein very careless about service interruptions and/or connectivity issues no a single hour passes by and our internet is not interrupted so I have to rest, test and restart my modem the same unit that they shoved it to me at a cost of $a month, which was NEVER disclosed to me at the sign up stage.several days ago, I received my replacement credit card in the mail so attempted to activate it online, as so directed I was having connection issues and could not go online at the same time I had to go to s.f.oto escort my mom and assist her with her luggage and most likely pay an over-weight luggage, so having an active credit card was a must I took me more than hours to accomplish this but at a cost of burning my right quite seriously this was prompted and so provoked by being so frustrated that I could not accomplish a simple task by going online I have a photo of the injury and also the fact that I had to o to emergency the ne

These guys are garbageService usually stays on for two days and then it goes outThey charge you for tech visits and the problem continuesThey changed the router and line as well and service is still nonexistentGo with any other internet provider because at&t is a garbage fire and the worst of the worst

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called At&T to suspend my services due to me not being at the service addressI was told o was going to be charged $per month for thisI agreed with the $service charge*** created an additional account in my name without my permission and continues to *** me for services I have not received

I honestly don't understand how AT&T has a A+ overview when 95% of their customer reviews rating are negative
I was a satisfy customer since October of and did not mind paying for their service but the last couple years their service when down and prices were high comparing to other companies Bad reception, many times customer service that keeps transferring calls to other departments and hanging up the phone I did had better service with chat service Due to the many times contacting AT&T for unresolve issued I decided to switch and give it a try to a different company
I am so disappointed that the transactions to leave AT&T was an struggle and after weeks I am still dealing with it

I ordered NEW California Lifeline service (landline, not digital) which was installed on 05/30/When I ordered this service I was told my bill was going to be $plus taxesA couple days after installation I realized my kids could not call me on my cell phone because it was out of our area codeWhen I called AT&T I was told I had no "long distance" serviceI added AT&T long distance and was told my bill would be $plus taxesI received a bill in June for $I was charged a bunch of charges not related to the Lifeline serviceWhen I called the representative told me not to pay the bill because it could take hours after receiving my Lifeline approval for the bill to be updatedI receive a second bill in July for $($which is now currently past due)There is now $in NEW charges, nothing close to the $I was told my Lifeline bill would beI believe I should owe no more than $plus taxes ($for June, $for July)On the evening of the 24th m

Att U-Verse, Noblesville IndianaBeen without service ( TV and internet ) for days and they still cannot give me a timeframe for when I will get service backTechnicians were out for 6+ hours one day, advanced tech scheduled to come out a second time but called and said he was told by his supervisor not come due to the fact it was not a repair he could doSo two days home waiting for a repair, no repair made, no date for return to serviceNow I am stuck with a contract for service that doesn't exist!!! Would NEVER use this company again!!!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Hi
I have canceled Att and t service on October and they still sending my advertisement for direct tv and other things.I don't want to receive anything from at and t ever againI am no longer a customer of Att and tPlease remove my address and everything you have on me from your files and mailing listsThanks
Account_Number: XXXXXXXXX

I had been an AT&T customer for more than yearsThey were great in the beginning and now they are absolutely horribleI recommend anyone who has issues and calls in to record the callThe representatives will lie to you and they will not note your account that you even called inSeveral representatives have promised to fix the issues I had and credit me, none of them followed throughEven had issues when I tried to bundle, which the bundle never did happen and I in turn missed out on the promo period even though there was record of it being done in my emailBest thing I ever did was to drop them like a bad habitThey are thieves and will lie and steal customers moneyNot to mention most reps don't have a clue what they are doingAbsolutely horrible company and horrible customer service all the way around! I will never refer anyone and will make sure everyone I know, knows about my horrible experiences with this company

Very sad that we do not have very many choices as far as phone companies or Internet providers and they are allowed to treat customers horribly I cannot have my number ported from another company to AT&T without paying for another month and a half of service they should've done their job in the beginning the young lady took my order couldn't even take an email address instead she wrote [email protected] worst ever company

My apartment building has a public address system that is maintained by AT&TThis PA system has been continuously making a very unpleasant buzzing noise since the evening of March Today is March I can hear this noise while inside my apartmentMy landlord is unwilling to have anyone but AT&T solve this problemI have contacted AT&T about this problem, and AT&T denies having anything to do with this issue

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T because my bill automatically went up I was told that they can lower it to what I was paying by going on a minute plan I was lied to was told I had minutes on my home phone turned out to be minutes I called the next month talk to the supervisor she waived the fee of over minute use and told me to have people call me call them hang up and let them call me back and I wouldn't in dirt these charges this month I got a bill larger than last month what she told me was not true they will tell you anything to make a sale call today July 9th ask for unlimited to be put back on my home phone Supervisor was very rude mrs*** know what my bill is going to be not for it to go up every month
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Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1After losing tv, phone, and internet service daily since we had U-verse installed, a technician finally replaced our modem While doing so, he noticed that not only was it an old, refurbished modem that AT&T no longer services, but it had dead cockroaches and cockroach eggs inside of it This bug infested piece of equipment was the reason our services were not working properlyI spoke with *** ** at AT&T who basically told me it was my fault for not reaching out to them every time my service went out (I had only contacted them on three different occasions since October when services were installed Service had been going out almost daily since then for a total of over three months), and they could do nothing to compensate me after putting a roach infested piece of equipment into my ho

Mis lnform me give me wrong information l m calling every day no body help me one day my wife made an international call and they charged me $dollars for an international call an I made a complaint on dec29,so why do they charge me way too much for an international call ? One of the guys gave me a bundle package altogether for $and no activation fees or installation fees and no extra chargesThey sent me a bill worth $So I am asking why the bill is so high ?

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My AT&T Uverse account was not working, after attempts to have a technician at my home to see what the problem was, They was still unable to get Television and Internet services workingI had many conversations regarding my account and to ask for credit for the time I was without serviceI was told after weeks of even more downtime that they were putting in a work order for an outside contractor to do the work but first they would need permission from the management of the property that my home sits onI spoke with management and was told that they were never contacted about this matterAt this point I was without service for approxweeks, but they were still billing me for full servicesAt that point I had no choice but to change carriers as my daughter is a full time student and neede

UN-BELIEVABLE!!! These guys are total crooks and pure evil I have services with them (cell phone, cable, and home internet) and not only are all of their services sub-par, but TWO OUT OF THREE OF MY SERVICES THEY PULLED A 'bait and switch' AND ARE OVERCHARGING ME!!!! I have made 10+ calls, most of which end with me in frustrated tears, and twice have thought that the issue had been resolved, and then like a week later I am receiving automated phone calls and emails saying my bill is past due! On of these 10+ phone calls I have said "listen, you guys are overcharging me and I don't have an hour to spend on the phone with you (which has been the norm almost every single time, with the issue STILL not being resolved!!!), so why don't you research this and get back to me when it is resolved"....and THREE TIMES now I have been told I will receive a call back, which has never happened ARE YOU FRIGGING KIDDING ME???!!!!! I can't believe that they can get away with this! It feels like the wild west days where 'anything goes' and they can promise one thing and not deliver, and there is no one to police them and prevent illegal business practicesI am cancelling all of my services with them and NEVER DOING ANY KIND OF BUSINESS WITH THEM EVER AGAIN!!!!! They are shady, unethical, unprofessional, and just straight up liars and thieves

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Four times I have called att to straighten my bill out (on hold forever) without successThe different businesses of att cannot work together to resolve problems but they do use each other to dump customers onI cancelled the direct tv portion of my uverse account on March 1st I kept the internetAfter I cancelled I received a confirmation that I downgraded my direct tv(Instead of cancelling) I called to get this straightened outI was told it was correctThen a week later I get an incorrect billI called and was disconnected several timesI was finally told the direct tv was cancelled and I would receive a creditToday I get an email telling me my bill is past due.I called three times and talked with three people who could not resolve my billBottom line my bill reflects a direct