AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had AT&T internet service installed in May, Since day one, the service has been intermittentAT&T has had me on the fone for over hours and waiting at my home for service technicians for over hoursEach house tech has stated the problem is in AT&T Trunk line and needs to be replacedYet, because I continually am forced to go through their repair service call center that refuses to listen just read the AT&T script and because I have to continually call them, they sent a outside tech out Friday 11/whom had his manager on speaker fone and set up an alleged scenerio that I have a bad house ground wire and therefore AT&T will not come back until an electrcian comes to my homeI heard the entire conversation including the pint where the manger said on ce the notes contain I need an e

In June 2017, I called ATT with a service problem...The lady I spoke with said that the problem is with the copper line, she convinced me to switch over to u-verse I agree, come to find out it is not u-verse at all but just another type of line To make a long story short, I have had dozens of calls to technical services, technicians that have come to fix the problem Each one telling me what the prior tech did incorrectly Finally a senior tech came out in Nov and he installed a new line and gave me his phone number to call him if there were any problems I have called and texted and no answer I still have the problem that calls are dropped and not only is the landline affected but suddenly I cannot get good cell phone reception He installed the line which comes out of a box on the side of my home and this line runs down my sidewalk to the neighborhood sidewalk, down into a sewer up the sewer and down the street along the curb and hooked up to a att box three houses down t

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was switched by AT&T to U-verseI did not request this and have had nothing but problems sinceI have requested my phone #, which is I have had for years be put back to a land lineI have been transferred to every third world country, spent numerous hours on the phone, mostly my personal cell phone because their phone doesn't work or shuts off at random trying to resolve this issueI have been given different telephone numbers to people who can help me but couldn't, only to be transferred to someone else who can not help mePlus been told it will cost me $to do this??? I didn't ask to be changed in the first placeI am at my wits end & just would like a resolution to this problem
I would appreciate any help in this matter

AT&T is the most crooked company you could ever do business withI have never felt "robbed" by a company like I have this oneMy bill goes up every monthI am on the phone with them every month trying to reduce my bill back to what I originally agreed to pay, and I never achieve thisThey are always running some scheme to get more and more money out of youI cannot wait until my contract is up with these criminals so that I can take my business elsewhereThey will not let you leave unless you pay out the rest of your contract even though they continually change the rate you agreed to pay in the first place It is hard to believe it is legal to run a business the way these people do I wish I would have stuck with streaming Netflix and HuluI'm paying over $for internet and cable right nowI agreed to pay $a month when I signed up less than a year agoThese people are crooks! Do not waste your hard earned money with this terrible company! I wish I would have looked at the 93% negative rating customers gave them on this website before I signed up for their service!

AT&T lied about price on DTV & Internet, stating my bill would not change for yearsAfter a year price doubledNow telling me I have a contract?
Called September to receive information on AT&T internet serviceWas told by the representative they now owned Direct TV and they could bundle my service for a set priceI've been duped before so proceeded to ask times if my price would change and if I could cancel anytimeWas told my price would not change for years on anything and that I could cancel when I wanted
I have the representatives name wrote down and even put the phone on speaker so my wife could hearAgain, I asked times and was given the same answer each time
year later, my price doubledI called in on separate occasions to try and find someone that would help me correct the situation, but everyone told me the same thing and that it was only a year guaranteeIt made it even more difficult that the reps from AT&T couldn't help with DTV questions

I've only had service at my home address for a few month and they have never gotten my services correct as of yet
I ordered services through Direct Tv for my homeEvery month I've paid a billEvery month I've gotten disconnected for non payment of my billI don't have a land line home phone but they say they bill me for WifiI'm also being billed for services that I don't haveI call Direct they say call AT&TI call AT&T and get the worst customer service everand they can never find my payments nor my accountThey tell me I'm supposed to pay only direct Tv monthly but how do you pay someone that cant find you in the systemI've paid AT&T every month but this one to which I Paid Direct TV, now they cant find the paymentI have cable tv so they are applying it somewhereSo why do I have a $dollar bill today from AT&T saying I haven't paid my billPlease figure this out

Unable to delete hacked account putting my personal information at risk for exploitation
I just learned that my at&t email account associated with the AT&T online account profile has been hacked After spending several hours both on my own and with two agents, I'm unable to delete the account The only advise I get is change the password Which I have already done, but feel is inadequate in protecting my personal information I requested that they delete this account and assign a new email to associate with the profile I've already created a new email account to use but they are unable to help me In my most recent chat, I'm informed that only way to be able to delete this account is if I cancel all my services with them In the mean while I've learned that my account is being used for sending massive amount of spam mails and creating Uber account I'm already taking action to remove all my services with ATT For resolution I'd like my all my email accounts associated with A

At the end of my contract, I will be cancelling AT&TThis is the absolute worst service I have ever experienced in my lifetime - poor system functionality and even worse customer serviceI have been receiving nothing but inconsistent, incompetent, unprofessional, lazy service from AT&T since I signed up in Oct I have had to call about my billing or service at least every weeks and spend a minimum of hours on the phone being transferred back and forth; them dropping my call having to call back; or receiving conflicting informationThe phone reps don't record notes consistently or not at all, so having to repeat myself every time I call just adds to the frustrationNot to mention the lack of sympathy and negative attitudes they catch when they can't figure something outThe supervisors show absolutely no leadership whatsoever nor are they skilled in deescalating a situationOne memorable phone call was on 2/25/17; I spoke to Adam (ID# ***), so-called supervisor told me that he cannot confirm whether or not a representative documented my account and the fact that the technician that came to my home didn't resolve my issue was a matter of opinion(What?!) He refused to tell me how he would go about resolving that issue because of security reasons(What?!) I tell these people my internet connection is sluggish and his response to me is that it's a matter of opinion?! I had already been through many episodes of inconvenience by the time I got to Adam and he thought talking to me in a condescending political tone was the way to go - bad ideaIf those are the types of people leading your phone reps then it's no wonder they give poor customer serviceOne of the AT&T technicians was supposed to come to my home weeks ago and never showedThe first tech that came out was clueless and left the job undone and now the following technician doesn't even show?! Some customer service reps responded that that mishap was due to lack of training for internet and cable; others told me the technicians are trained on both cable and internet - which is it? I get Adam on the phone and he just adds insult to injuryI requested my bill to be bundled back in Oct and that hadn't been done yetOne of my favorite shows, Power, suddenly disappeared from OnDemand and a rep told me it's because DirecTV must've lost the rights to the show(again...What?!) Some days I'm told you're the same company as DirecTV, other days your reps deny you have anything to do with each otherThey've had to readjust my last bill because they charged the wrong amount for the movie packageI am sick of having to call you people all the timeWhat kind of twisted business is AT&T and DirecTV running? AT&T will NEVER get my business again and I will be telling everybody I know about my experiences so they aren't suckered the way I wasTake note from Chick-fil-a restaurantsThey're fast food and their customer service is outstanding EVERYDAY! Customers spend a ridiculous amount of money on internet & cableFigure out a better way to serve your customers instead of just taking our money and wiping your a***s with itAT&T won't be around much longer; too many BETTER competitorsI cannot wait until this dreadful contract is over; I regret the day I signed up with AT&T and DirecTVI have never been so disgusted with service from an internet/cable company! This is unreal

Service Type: Residential ServiceAccount: XXXXXXXXX Account: XXXXXXXXX Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Dear Sir or Madam:
I am a victim of identity theft and am writing to dispute the item on my credit report resulting from the crime
SW Credit Systems L.P#*** associated with a fraudulent account opened in Florida with my name and social security number through ***The account was opened in August and my credit report shows an account ending in*** which has been in collection since October I have had a fraud alert on my social security number for over years nowI have never been to Florida nor did I grant approval for the usage of my identity to open any additional accounts with ***This item I am disputing does not relate to any transactions that I have made or authorized*** would not furnish a balance statement on the disputed account under my name in FloridaYet, **

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for AT&T Uverse in September I was guaranteed a $gift card I never received the gift card
AT&T representative, ***, ID # VXXXXX, claims they sent me a letter regarding the promotion, but I never received the letter
*** was unable to produce a copy of the letter, or produce a return receipt request confirming the letter was delivered
Product_Or_Service: Uverse
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was told last year due to the problems that I had encountered with their customer service about trying to get my promotions resolved over the phone, they would give me the promotional price for years I called today 2/29/at 7;30pm was on hold for about minutes, then after a representative talked to me and asked me a lot of questions for another minutes she said she was going to transfer me to a customer loyalty representative only to get a recording that their office was closed

Signing up with AT&T Uverse, the expense was high but they offered to off set it with a rewards card of $which they told me I had to have services for days before I could get it so at the end of days and nothing came so I called them and was told that the rewards card was in the mail, they had just mailed it out and I should receive it in a week so weeks later I call and they tell me the rewards card had expiredI never received anything in the mail or email except the billsThey again agreed to sent me the rewards card which I would receive in weeks, eveytime I talk to them it is the same thing,,, it is in the mailI don't believe they ever intended to sent me anythingI have a copy of the chats where they told me I should be getting the $rewards card soonToday I talk to them again and they said there was nothing on fileNo I don't think they ever were going to sent anything outThey promise things so you can sign up but they don't fulfill their promisesAlso they changed my service plan without explaining it to meThey just do whatever they want too and they don't care about the customers at all

Contacted AT&T reps from Nov-Feb of them verified & guaranteed my bill would be under $after promotions expired.My current bill is $
I contacted AT&T customer service in Nov about my plan and charges to my bill My 1st-year discount promotion was about to expire and the rep guaranteed that she had adjusted my plan and my bill would only be $from now on She further guaranteed that she had thoroughly documented it in my case file so that I would not have future billing issues I thanked her and gave her a glowing review in the followup survey However in January my bill was $ I contacted customer service and he gave me a $credit plus guaranteed that he had adjusted my plan to where it would only be around $consistently from now on Furthermore, for my frustrations, he gave me free month of HD tv service and upgraded internet I received my most current bill last week for $ I contacted customer service and discussed my issue with

At&t is the worst service provider in the householdEvery months they have raised the rates on our already exorbitant cable and internet pricesIn multiple occasions they have wasted days of my time transferring me from one customer service rep to another, each one often more rude than the lastEven the "supervisors" clearly couldn't care less about keeping customersThey've lied, misrepsented their services, and made unauthorized changes to my accountDO NOT DO BUSINESS WITH THEM

The worst costumer serviceLies lies and more lies

I had been a loyal customer to AT&T for several yearsI moved into a new home and I set the installation date for yesterday, June 27thThis was set up on June 13th and confirmed on Monday, June 25thI was told that a technician would be out to install my internet between 8:00am-12:00pmAt 11:30am nobody had called me or shown up to install so I contacted Customer ServiceThe representative that I spoke to did some digging and found out that they did not dispatch my order through to a technicianSince there was nothing on her end she could do, she submitted me to her ManagerThe Manager said he escalated my order and that someone would be there by the end of the dayThree hours later, I get a call from the Manager who states that nobody can come and that the earliest would be July 9thTotally unacceptableThey did offer to put me on a wait list to see if someone canceled their installationAfter speaking to about 7-people, I decided to eliminate my relationship with this businessThis was 100% their fault and the fact that they did not rectify the situation is a bad business practiceI wasted hours of my precious vacation time to sit at home and be transferred from person to person with no solutionI do not recommend AT&T to anyone

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We have had exceptional difficulty with our U-verse installation
We were initially misled about DirectTV's capabilities: namely, that DirectTV is no longer affected by foul weather (microwave frequency reception)However, we later learned that's not true DirectTV can still be interrupted by lightning, etcWe thus installed U-verse in place of DirectTV on our scheduled installation date, and had serviceFor a few hours
Apparently, our installation date got rescheduled for days later, and service was abruptly discontinuedYes, despite physical installation having already occurred, AT&T's computers refused to accept that installation had already happened, and that service should be provided
Despite numerous calls to technical support, and visits by technicians to our residen

I called Direct tv, to have my direct tv hooked up in my new home and a tella-marketer for direct tv/AT&T talked me into getting this phone deal with free HBO FOR LIFETIME , A PHONE AND MY REGULAR Package of direct tv that I already have, and he said it would cost me like $some dollars a monthI had to pay $to get the phone and that is all it would cost meI paid the $right there on the phone with him visa/card.He said I would receive the phone in a couple of daysI got the phone did everything the instructions saidThe phone worked one day and that was it I called and cancelled on 10/20/I tried to get the address where to send the phone back but they kept transferring me about times without giving me an addressI called several times, I even had my son call while I was sitting there and they did the same thing to him, finally I got the address and mailed the phone backAfter weeks or so I called because they were billing meThey also said I would no

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : I got *** internet and also the directv service in January of May 01,my home was destroyed by a electrical fire.I contacted *** about the middle part of May,to inform them of my situation.At this time I'm homeless with five kids.In July of I started receiving bills from *** for a early cancellation fee of over four hundred dollars(400.00).I have talked to customer service in the last three months, explaining to them that I have no home anymore,and that we are living with relatives.As soon as I get a home I *** probably continue my *** service,but for now we are still homeless
Each rep claims that they are sorry for my situation,and *** remove fee,but the letters keep coming,and now they are coming from I collection service called sunrise credit service.My kids and myself l

I had cable/internet bundledI had a promotion that expired and my bill skyrocketedI called in to downgrade my servicesI wasn't allowed to
On October 3, 2017, my one year promotion expired with AT&TMy bill increased by $when I received it in the mailI called to see if AT&T would remove the chargesThey refused
I called back the following day to downgrade my service in general, to make it more affordable with just internet and basic cableI was told that I would not be able to make any changes to my package until I had paid the previous month's bill when I lost my promotion, which was $In the mean time, I incurred another $since AT&T would not allow me to downgrade my servicesI called in again only to speak with a manager who said that I could have downgraded my bill despite having the previous month's bill due
I asked if they could at least remove the latest month's charges since I was misinformedShe refused to do soI then told AT&T to cancel my