AT&T

*** must be the Company from *** We ordered business landlines and cell phone service Their system keeps dropping our Installation dates and saying work was completed over a month ago, even after I have called times and re-established the installation date
Operators take FOREVER to get on the line, and then can't help and roll you to an automated number that also takes FOREVER to connect you to someone who can't help you
This company is wretched to deal with, and I wish we had another option here in Alabama

Had AT&T t.v Got a quote to add internet and phone Even got an account summary detailing my new charges But now they won't honor what the account summary says my bill will be

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My TV and internet service started on 8/6/I ordered the MB internet service and U-cable TV packageI was promised the following: Internet for $and TV for $HBO and Cinemax was free for monthsMy package was special local pricing which was confirmed through *** *** at the Aurora/ Naperville storeOnce I combined my existing wireless service, I would then receive a $deduct from my bill
I started to receive my bills for the above noted servicesThey were beyond the price what was promised I contacted customer service numerous times to have this resolved, and they would either provide credits and tell me next month's billing will reflect the original agreement, however, after three months of billing cycles and continuous incorrect bills, this issue was not resolved

Service Type: Residential ServiceAccount: ***Account: ***Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for DirecTV NOW back in November on the day the service was launchedAs part of the launch promotion it was advertised that I would have the promotional rate of $per month for the life of my accountIt was stated that the only way I would incur a change in price was if I cancelled my service and signed you again later, changed my plan, or accepted a different promotionI have done none of those and I was recently notified that my rate was going to increase by $bringing the total to $While it's not a huge increase, it was not what I agreed to when I signed upI was promised a lifetime promotion and I expext *** to honor their word
Product_Or_Service: DirecTV NOW
Account_Number: ***

I would not recommend AT&T to anyone I recently moved to Raleigh, NC The first thing I did compare internet providers Since I already had Direct TV, I could get a discount by using AT&T plus they offer 1000mb ultra fast internet I thought this would be great since I had 200mb and great service in the smaller SC town I moved from Well, I've scheduled a third appointment to have a technician come and try to get my internet to give me reliable wireless Sometimes, I can't even get on the internet I've had speeds as low as 1mb download
A few days after moving here, an "in-hime expert" came by an gave us what sounded like an amazing offer to change our cellular service to AT&T But she was very unclear on some details (or mistaken) We were offered one free phone and two at 50% off My son owed money on his phone so he couldn't get a discount However, his phone was only a few months old so it had a high travalue He asked the salesperson if her could apply his travalue to his new phone and was told that he could We also understood her to say that we would each get a visa card for the travalues of our phones that we could use for whatever we wished Instead, the travalues of all of our phones was applied to our bill (and we were told that we were never told we should get a visa for our travalue although all four of the adults in the room understood it this way)
Concerning our discounted phone, I had never had a phone payment I used *** and for a long time we got the new every two program When that ended, I simply paid for my phoneSo I asked the salesperson if I could go ahead and pay my phone off once my travalue was determined She assured me I could When I got the first bill, I saw that each of the discounted phones was charged a full payment which was payment "of 30." So, the "free" phone isn't yours until you had it for months, and for the first few months a full payment is charged to my account I was told that it would later be applied as a credit towards my bill I was also told I could not pay my phone off because it was discounted each month so I was totally mislead by the salesperson, and I'm stuck with a phone payment
Dropped calls are another issue When I had ***, I rarely had a dropped call at home (I was with them from or 93) I've had more dropped calls with AT&T in my home than I had in all my years with *** (in my home, I understand when driving no service is perfect when going in hilly areas, etc.)
The bills I get are hard to understandI'm getting credits, but the bills don't tell me where the credits come from I got my second bill recentlyIt was for $ I called because I thought it wasn't right I was told it had been adjusted after it was mailed to $397, and that it would always be adjusted after it was mailed because they could not make the adjustments in time (no idea why not) Then, I went online and it had been adjusted agin to $
I also bundled Direct TV with this deal It's July 19, and I haven't received a bill from DTV since May 25th They told me it takes several months to complete the bundling So I call DTV to find out what my bill would be with the bundle discount They cannot tell me what it will cost! No one knows what my bill will be! I had originally been billed $147/month but got a $discount for months and then a $discount for months bringing it down to $ I don't remember what the bundling discount is, but I did call them in the beginning of June to find out what my biil would be The person I talked to said it would be 60something (I don't remember exactly how much) That didn't sound right to me so I called back a few day later and was told 40something--I know that's not right! So I'm in the dark for now
Finally, if you buy from an in-home expert, no one at the local store can help you with anything (other than sell you stuff) They won't even offer to look at my bill or anything I called the in-home expert to complain about the "misunderstandings." She was upset that I wasn't happy and promised to investigate and call me back on Saturday That was five days ago Oh, when she left our home after the sale, she did not leave us any paperwork, no contract, no nothing I realize it's my fault, tooI could have asked for it, but I was so tired because it took about hours to complete the purchase and changing over from one service to another, etc I was ready to just be finished
As soon as I get thee phones paid for or maybe a little before, I'm going back to ***!

I charged for full a full bill I cancelled service despite being told I would not be.I called and bill was fixed, but I got a letter asking for more
I continuously received poor and unreliable internet serviceAfter countless calls and frustration my internet went out againCustomer Rep refused to listen to my issue and I chose to cancel internet only at the timeI should have been credited for the days without service due to an AT&T line issueI was notI was offered a credit for a month of internet in the prior months of dealing with service interruptions which I never receivedI made other arrangements for service and called back to cancel my landlineI was told that I cancelled early enough that I would not receive a full billMy credit card was auto charged for an entire bill after thisI called customer service againAfter reviewing my bill and customer service issues with the rep, she offered me a credit to my cardI was assured that this was the end of my dealings

AT&T promises one thing over the phone but bills something differentDon't trust their promotions and make sure they send something in writingI was told my internet service would decrease from $to $for adding a third bundle (Direct)Never happenedCalled and was told there was no record of the decrease in internet cost but offered to reduce it with slower speedsI asked for a supervisor, was promised would get back to me, but never didPitiful customer serviceTakes forever to get to the appropriate department

This is a review on Directv that AT&T took overEver since AT&T took over, the customer service was the definition of SUCKAnd when I went to get rid of them they did nothing to alter this perceptionI called in twice before disconnecting to make sure I had everything squared away (over hours of my time)I had two different reps tell me that I was FULLY paid until 5/So, I said fine, shut off the service thenThey had told me that I may still me charged by the auto pay system and that I would eventually get refunded on a prepaid credit cardI said noI did not trust them to get anything right due to prior disappointments and did not want a prepaid cardSo, on 5/the service was shut offThen on 5/I see a charge from Directv hit my bank of $I back charged itThen they send me emails that I still owe moneyI have to call and take a few more hours of my time getting pissed beyond belief at the mns at the customer service depts including the supervisorsThey did NOTHING FOR MEAND LET ME REPEAT...NOTHING!!!!!!!!!!!!! thats exactly how much they did to helpTHESE PEOPLE NOW OWN THE CROWN FOR WORST CUSTOMER SERVICE IN AMERICA!!! CONGRATS AT&TTAKE ONE OF THE BEST TO LITERALLY THE WORSTTurns out I was lied to/given wrong information repeatedlyThey told me my service was actually through May 2nd, not the 23rd so since I kept the service longer I had to pay (which I ended up doing)So they wasted my time over and over and let me just say they are the absolute WORSTI not only want my $back that I paid (just for the misinformation/ communication because if told the service was only though 5/2, it would have been shut off on 5/2) but I also want compensation for all of MY WASTED TIME I SPENT GETTING MAD AT THE USELESS PEOPLE AT THE CUSTOMER SERVCE DEPTI want $credited to my credit card

I'm ATT wireless customer for last years and recently ordered Internet serviceTechnician was scheduled to come on Tuesday 02/27/No one showed up on 27th and when I called ATT the said technician will come on 28thI took off from work and waited whole day but no one showed upI called ATT again on 28th and I was told that technician will come on 29thWhen I called on 29th they told me that I need to reschedule and next available schedule is on Next thursday March 8thI had never experienced this kind of service in pastIn the process I not only lost more than days of holidays but also have to live without internet for daysI just wanted to let you all know that be carefull when you are signing up with ATT for Internet serviceThere is no reliability and no one is ready to take responsiblyAlso customer service call goes to some offshore locationThey don't try to understand your problem and don't care about customer

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I ordered AT&T landline services in November While the landline was installed, it never functioned I called multiple times to request a repairman, and despite being given several windows of time in which to wait for someone to arrive, nobody ever showed up to fix my serviceWhile waiting for assistance, I was asked if I would like to try AT&T Internet Although reluctant, I thought "what's the harm in trying." Alas, nobody ever arrived to connect my internet
Imagine my surprise when I received a bill for hundreds of dollars for internet equipment never returned and months of phone service which never functioned Upon calling customer service, I was apologized to and assured that I owed AT&T no money
Now, almost years later, the money I don't owe AT&T is in collections

Service Type: Business ServiceAccount: XXX XXX-XXXX XXX XXXXAccount: XXX XXX-XXXX XXX XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T inadvertently cancelled my combined account of landline telephone and DirecTV around September without my consent or notification of any kindThis discovery came as I logged on always once a month to review and pay my combined bill
I proceeded to contact AT&T about this very strange matter and after speaking with multiple AT&T personal and over 35hrs discussing the matter it became apparent to me that AT&T had no idea or control as to how this situation was initiated During this discovery phase it was revealed to me that while the line was cancelled; AT&T had released the line to another entity, which happened to be another AT&T customer on the Uverse product suite
I petitioned AT&T about this matter and pressed to have the number reassigned to me, as I h

Service Type Residential ServicebrAccount XXXXXXXXXbrAccount XXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrOn March 24th I called to have my services moved from one residential address to another The ATampT rep initiated a move order and explained that part of my promotion as an existing customer renewing my contract for years with the order would be to have the installation fee waived During the weekend of the installation the move order was somehow canceled on ATampT39s end and I was required to the order The rep who handled the second order explained that she was unable to waive the installation fee and that they would offer me a gift card to offset the installation fee I agreed to the terms After billing cycles I had not received the card and had contacted customer service through chat and phone The first couple of contacts the rep explained the Vis
Product_Or_Service: Phone/Internet Service

AT&T is horrible We have been dealing with an issue for days and still waiting for it to be corrected We called to cancel our Uverse service but instead AT&T cancelled our son's Internet and Direct TV in a different city He is now receiving a bill that includes a disconnect and reconnect fees A technician had to come out and set up new service because of their mistake and now my son is responsible for returning the "old" equipment to a UPS store for shipment It's a shame AT&T doesn't care about their customers any more They used to be a very reliable and friendly company

At&t has the worst business services everour phone lines keep breaking down and we are with out service for hours which means our clients can not get in touch with us and we can not conduct business, The techs are often late or no show and there is no one to help on the week end

I've had AT&T internet since February of this past yearThoughout the life of the contract the internet was spotty at best and we would always lose internet signal at various points throughout the dayWe contacted customer service to resolve the issue and a technician was sent out timestime in May times in JuneWhile speaking to customer service we were told that if AT&T was not able to provide service as stated in their contract then we would be able to cancel our service free of any cancelation feesThis included DIRECTV and internet serviceThe last time the technician came was to verify if the area we are in was having issues providing service to us and the technician verified that there was lack of service availability to our areaAfter this happened we assumed that we would be able to cancel our service free of charge just as we were told by a customer service representativeBut to our amazement the service wasn't canceledWe called to verify this with AT&T and t

(Complaint entered by Cleveland, Ohio Revdex.com staff - LST) In October 2016, Consumer switched to DirectTV/AT&T for the "Ultimate" program Cost was $per month plus $for phone and included a 3-month promo of all free channels When the promo dropped off the bill increased for the "Premium" package and his phone bill went from $to $for no reasonHe also said the DirectTV/At&T bills were originally combined but were later separated He has made numerous unsuccessful attempts to get this resolved but has received past due notices and has been advised the service was being shut off

Have had the same phone number since Yesterday evening I called customer service to find out why my bill had increased for months in a rowLast month, I lost a discountThis month I had a late fee which they waived, however, the technician also deleted my home phone off my uverse serviceHave tried for days to get it reactivatedWhen they turned it back on, the bill went from $to $which I refuse to pay because of their mistake and in order to recover the phone number I have had since 1992, I have to wait days Everytime I call customer service, something like this happensI wish there were alternatives

In February, we switched our calling plan from a 2GB shared with rollover to a 5GB shared plan The representative explicitly told us (multiple times) our monthly fee would not go up with the change in data plan because of $credit with auto-payment Our conversation was with Jason on Feb 25th However, the next monthly bill went upWhen my husband called to follow up, they told us it's just this month because of the adjustment However, months later it still did not go back to our original payment amount I called to follow up and AT&T representative Robert would never really answer my question of "why is our monthly fee is still higher than before and not the same fee that we were told it would be when we switched plans?" He simply tried to up sell Direct TV service insteadHe even lied to me that there was no record of my husband calling previously I asked Robert to retrieve the phone recording from the initial plan change conversation but he indicated those were for training purpose only After being on the phone for hr min he finally said he could offer us a $credit, just to get me off the phoneHe didn't resolve our issue nor offer an apologyWe are worn out dealing with AT&T's shoddy customer service; they are always long, unproductive conversations and the company does not take responsibility for their advertisements I'm not sure how they get by running a business like this

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T has charged me $for a service that was cancelled in August of They also owe me $for a bill that I paid in error in September of I have talked with numerous people through multiple phone calls and they keep telling me that they are removing the bill from their system and refunding me the moneyThey even wouldn't let me sign up for new service today because they said I still owe them money

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Att has failed to repair their lines that provide telephone and Internet to my homeThey are fully knowledgable about this problem because they have had no less then four, guessing six repair technicians at my address in the last year trying to fix this problemCurrently my phone service is okay but internet service continually drops at any timeThat is frustrating when trying to do business or anything else over the Internet This is also my second complaint with Revdex.com within the last year about this same issue
Product_Or_Service: Phone and Internet
Account_Number: XXXXXXXXXXXXXX