AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1The company installed Directtv in my home around 10/31/Upon arrival the technician informed us that our wireless boxes were not available and he would be upgrading us free of charge to wireless boxesInstall complete tech leavesTV begins freezingI call company and they schedule a tech visitTech informs us it's a know problem with no resolve dateNothing he can do and he leavesWe call company and ask to be let out of the contract we did not want wireless boxesThey contact the logistics department who confirmed there were no wired boxes because of a supply problemThe company then tells us they will let us out of everything including the contract and credit us for all the days and the contract feesThey heavily notated the accountWe decided we wanted tv and signed up for U-verse

Very unhappy with customer service department, After numerous hours on the phone I was unable to get to a person that was able to help get my issues resolvedWe have multiple accounts with this company and the agent told me it was my responsibility to get the issue resolved and wanted to transfer me back to the same department that transferred me to her to begin withI will be looking for other options for cell, internet, business and personal communication

My boss had a recent bad experience with setting up at&t services, but I decided to give it a shot for myself, thinking maybe her experience was a fluke
I started by talking to a customer representative over the chat feature on the at&t website last week, they confirmed I would be able to get an installation appointment the following week without a problem, because they "even had next day appointments available!" When I confirmed my account for service, I requested an appointment time for this week- I gave different optionsThen I received an email that my appointment was confirmed-- for April 19th, weeks laterI called at&t and explained that I NEED the internet for my job- it is a requirementI even offered for them to skip my tv installation if they needed to get to another appointment, as long as I was able to get the internet by the end of this week I would deal with it
After spending a full HOUR, on the phone and being transferred to different people, the lady at the cancellation department tried to save my business by telling me she was able to get me an appointment this Friday, for both internet and tv, from 9-11am
Not TWO HOURS later, I receive another email saying my appointment had changed to April 19th againI called at&t back, told them I had an appointment for Friday from 9-11am, and was told by different people that "no, the soonest appointment is April 19th," and they "didn't know why someone earlier told me my appointment was this Friday." After sitting on the phone and on hold for over half of the phone call, and being told every few minutes "it will only be a few more minutes," I told them to just cancel my services because I had been on the phone this time for another 40+ minutes, and wasn't going to continue to waitThe girl confirmed that my account and appointment were cancelled
Now, hours later, I get ANOTHER EMAIL saying that my appointment is confirmed for April 19th! UNBELIEVABLEI went back to the at&t chat just now, since the phone center is closed, and they told me that "NOW they have it cancelled for me, but can't send a confirmation email for 24-hours." I am curious to see if it actually gets cancelled and I am refunded any fees I paid, or if I will need to call in again and spend another hour on the phone trying to get someone to cancel this "service" for me
After my boss's horrible experience with at&t, and me wasting 100+ minutes of my own day on the phone with this company, I would like to give them ZERO stars, but it looks like the minimum I am allowed to give is oneAt&t needs to figure out their customer service and be trained to actually DO their jobI have no idea what the tv & internet service is actually like once you managed to get it installed, but I would hate to have it, have technical difficulties with equipment or connection, and then have to sit on the phone with these people for another huge chunk of my day while they try to figure it out

The site requires I rate a star but pay no attention to thatBelow zero stars calls to customer service to resolve billing issues and billing address which is different from service address After up to two hours waiting for a representative and trying to resolve the issues, always assured the matter is taken care of, even supplying confirmation number Not a single change made since July- it's now January- and a ridiculous calls later they have not even changed the billing address, much less resolved the other issues Really? representatives and a supervisor can't even type in a billing address? AT&T is one of the worst, no, THE worst companies/corporations in the U.Snot only for service, but customer service is nonexistent I personally know retirees who agree wholeheartedly With all the new phone service companies there is no reason whatsoever to even consider giving AT&T a single cent- then maybe they would go under and no longer be a blemish on the business worldWishful thinking, of course, but I would camp out to see a wrecking ball take out their headquarters Atrocious

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called in for billing issue, cost me an hour on the phone to wait and then with the customer service, I don't know why ATT made the customer life so hardI was asking to waive the $per month modem rental fee, but he never got my request correct and tried to sell me more service
I asked retention department, a lady in Alabama answered the phone call, and suggest my family to combine all the service together and call back in again to try to waive the $I don't want to waste time again, hopefully filing a complaint on Revdex.com is a better choice than calling ATT
Product_Or_Service: Internet

I signed up with At&T approximately June 29, I was NOT told the internet was includedI only wanted my phone and TV connectedWhen I received my first bill, it was very expensive, so I called my daughter to take a look at the bill and call AT&T to inquire about the internet charge because I do not use a computer or any electronic devicesMy daughter is filling out this complaint for me on her computerI use her email address because she is in charge of handling my affairs and I am not computer literateMy daughter calls AT&T on speaker phone so I can hear the conversation, after hours of getting the run around and speaking to several different agents, finally I was directed to a person named***, I explained that my dad did not have any use for the internet and if they could remove the charge and service from his bill.*** then explained why the internet was needed and was trying to convince him to keep it, and after several hours he offered a wireless service that d

I am a AT&T customer and have been for several years with several different accountsMY daughter moved on April Her Direct TV account was in my nameI called to have this service disconnected on that dateI never received a box to return the equipment so I called again on May 3, at that time I was told the account had been suspended for nonpaymentIt was never disconnectedIt took me ONE HOUR AND FIVE PEOPLETHis is the WORSE customer service I have ever encounteredI was sent overseas, spoke to people I could not understand and loss patience for what should have been handled easily but was made unnecessarily complicatedAll I asked for was to have service disconnected and a box to return THEIR EQUIPMENTIf I did not like the competitor I would have cancelled all services I have with AT&TAT&T need to do better!!

At&t uses a convoluted billing system to incur more reconnection charges
At&t's billing cycle ends on the 12th, but the bill is due the previous 4thA month in advance for services not yet renderedThis discrepancy is so they can disconnect services to customers a few days later and charge them a dollar reconnection feeIf they refuse, they are in a contract and there is an early termination feeIf I were a customer that had issues paying his bill in the past I could understand the nonrefundable approach of their fee, however my bill has always been paid, and to my recollection I haven't been disconnected or had them adjust my bill for any reason other than my service not working for a week and having to let a tech come to my house twice to fix itAt which point they credited me dollarsFor not having service for a weekMy bill is roughly dollars a monthSo they credited me LESS than the amount of service I missedWhen asked why they didn't email me a disconnection

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been an AT&T customer for over yrsI have phone, internet and TV services bundled into billSeveral months ago an AT&T rep came to my home and stated that Uverse TV services were becoming obsolete and I needed to convert to Direct TV as they were now a part of AT&TMy monthly bill is now bundled with Direct TV includedI called to schedule a move of my services to my new residenceI was informed that I am not only being charged a $service fee to move my AT&T internet service, I am also being charged a substantial service fee to move the Direct TV because I am a "new customer"How am I a new customer and subject to additional charges when I have been with AT&T for many yearsI attempted to contact customer services and was transferred multiple times between the AT&T depta

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had a defective gateway, I have sent it back weeks ago I contacted them on chat since they were closed and they said it was received on 07/30/ I contacted them again on 07/31/and now they are saying it was not received and want me to pay for a gateway that was broken and that I do not have They keep telling my services *** not be restored until then
Product_Or_Service: gateway

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Our services with AT&T Uverse were cancelled on 2/22/16, several representatives assured us that auto-draft for the following month had been stoppedOn March 1, 2016, we received notification from our bank that a draft was madeOn 3/5/16, my husband and I called AT&T and although connected with several representatives, we were met with lack of information, and were hung up on by a "supervisor", transferred to DirectTV when we were advised that we were being transferred to a supervisorNO RESOLUTION WAS REACHED AFTER hour WASTED!
Product_Or_Service: AT&T UVerse

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My current contract with AT&T is about to end I've made numerous attempts to calling their company to find out what my new bill would be but I keep getting hung up on when I refuse to accept the higher rateI've also requested that a supervisor from the loyalty department contacted me on more than one occasionAnd I've yet to hear back from anyoneI keep getting reps from all over the country who speak very little English and all they want to do is sell me something else that I don't want to buy I'm trying to get this matter resolved before my next bill blows up very high to an unreasonable amount that I don't want to payI have already been informed that it will go up approximately $but no one will do anything to resolve the issue so that's why I'm asking for a supervisor to call but I cann

I'm trying to get in contact with someone with the authority to fix the multiple problems with my accountThere are too many issues to address here
After being fed up with AT&T service for so long and paying $a month (for the past years up until early July) we decided that it was no longer worth our time, frustration and money to be paying for a service that was most of the time non-existentJuly 2nd I called to cancel our AT&T serviceHowever after much research I had found that we didn't really have many options in our area for internet/televisionSo I called and spoke with a nice lady, who upon hearing I wanted to end our contract with AT&T offered me a Bundle for $a month for Television (ULTIMATE package through Direct TV) and internet (MBPS) as well as a home phone service (that we didn't even want or need) however she suggested adding it to the bundle to make the prices go down and just canceling the phone service at the beginning of OctThe lady said t

Misinformed about plan when setting up contractWorse customer service that I've ever seenI need a negative star rating

Case Description: ATT keep overcharging my billI have to talk to customer service everytime to get extra charge removedI am tired of ATT service
Roughly months ago, I started two cellphone lines with ATT on deal of buy one get one phone freeIt took couple of phone calls to respect that deal but finally my bill go corrected for charge of only one phoneGOOD ONLY TWO ANGRY PHONE CALL DID THE JOB
Roughly months ago, I ordered extra internet service with ATTMy order was through my account and onlineFirst internet bill was higher by $I called again and I was told that I have to link both my accounts in order to get $discountThis shows how much your online system suckI ordered my internet through my existing cellphone account and they showed reduced price due to bundleWhen I go the internet, your system convenient forgot that I have another accountI think IT'S A SCAMIF CONSUMER FORGETS TO CHECK THEIR CREDIT CARD, YOU KEEP CHARGING EXTRA MONEY EVERY MONTH
Finally, I got my both account linkedGreat news that I got my internet bill as promisedWORST NEWS THAT I LOST MY ORIGINAL DEAL OF BUY ONE GET ONE FREE PHONE DEAL
Since then, I have been calling or chatting on a monthly basis to give me credit of $Everytime, I contact ATT person, they promised me that credit is in the system and I should automatically get next monthNoIt does not happenFor last two time, I am saving chat transcript as proof

A sales rep knocked at my door promotong AT&T U VERSE -I asked all the questions you normally ask and one in particular was if TELEMUNDO was a channel they offer The agent took out a pamphlet with the channel line up my they offer but he said if I wanted that channel I needed to do the spanish package that was extra I said ok he highlighted the channel and we continue credit check signutre etc etcthe installation is done all is greatCome world cup FIFA soccer TELEMUNDO WAS THE ONLY CHANNEL IN SPANISH that was offering the game Telemundo is not int he channel availableI call and I ask to speak to a manager I am informed they dont have telemundo and a manager is not availableNow we had to run and get antennas one for the living room and another for the room $to see the gamesI called again never was able to speak to manager I was treated very rudeI explained it was told that the channel was avaialbel and that was one reason I signed with themtill this day I h

Company continued to bill after cancelling internet and cable service and calling multiple times to correct Money still owed to consumer
Called to cancel internet and cable service in early May as we were moving and did not need the service Since we were PCS there was no cancellation fee We were still charged for months of service through autopay after cancelling- despite multiple phone calls to correct and get refunded We cancelled autopay and then continued to receive bills in the mail Again multiple phone calls to correct We were told the money owed to us would be mailed as a refund check- instead we got a late notice/turn you over to collection agency letter at our new address Again called and was told on the phone everything was zeroed out and the refund would come in the mail (phone call Sep) Instead we got another bill this month with the balance not at and no refund I called OCT and got the balance to but still no refund in sight They are

Called twice now to have ENTIRE service disconnected but because I did not specifically state that I wanted my tablet disconnected, even though there were no other devices on my account, they kept it connected so that they can continue billing meThis company is a joke with the people that they hire who apparently have zero common senseEverything means EVERYTHING not "oh well she didn't specifically say this so it's OK to keep it on" NEVER DOING BUSINESS WITH THIS COMPANY AGAINCRAP SERVICE ALL THE WAY AROUND

Service Type: Residential Service Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I tried calling AT&T to have them move their service lines from ole utility pole in my yard to the new utility pole in my yardThe new pole has been there over a year and nothing has been doneI called AT&T to make a complaint to have this done but I got transferred all over the place given phones to call that handles this then got hung up on by AT&T employeeI was on the phone with them for an hour

We signed up with Att and Direct TV in October of For two years our monthly bill was suppose to be roughfly $including taxes Each month when we received our bill, the amount was never the same, or what it was suppose to be The bill came in from $to every imaginable amount, up to $ Each month I had to call to get the bill straightened out I had to spend two and three hours each time, being switched from one person to anotherI put up with this from October until June I told them during this time if I had to continue to do this, I was going to cancel my subscription and find another serverThe matter continued as usual, and in July I cancelled my subscription and went to Charter They continued to send me a monthly bill plus they wanted $for terminating my contract Once again, I had to call them I told them I got a monthly bill and reminded them I cancelled my subscription and I didn't feel like I should have to pay the termination fee b