AT&T

Service Type: Residential ServiceAccount: XXX-XXX-XXXX-XXXAccount: XXX-XXX-XXXX-XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Over the course of the past several months we are continuously being overcharged for our internet bill Each month I spend hours on the internet talking to reps and having the bill adjust with the promise that this will never happen again Every month the bill increases with the same situation
PLEASE can you step in

attempted to resolve billing issues multiple timesnever connected with correct personalways disconnected at convenient time for AT&T

Charged an early termination fee on DIRECT TV serviceThis is a fold complaint
I had DIRECT TV and UVERSE Internet and phone at***It was hooked up on 9/27/Account #***The group I went through to have it hooked up was Frontier CommunicationsAt the time of order I was given days to cancel any service without being charged an early termination feeI ended up being forced to move on 10/20/I called to have all services except my DIRECT TV account *** switched to *** due to landlord not allowing satellite at the address on 10/The gentleman I spoke with on the phone said the ETF would be waived but they'd have to send someone out to verify I'm not allowed to have satelliteThey never did and are trying to charge $in ETFThis breaks there day rule and also the waiver

I paid my AT&T UVerse account on Feb ($69.61) and then on Feb 2017, I was charged the same amount againThe amount was deducted from my bank account - which overdrew it - but I did not initiate the chargeI was never offered the chance to confirm the second charge on Feb 21, nor did I receive an e-mail confirmationThe only confirmation of it showed up in my bank accountI tried twice to resolve it by phoneEventually transferred to the "finance" line, where I was told it couldn't be resolved over the phoneI would have to fax proof of the double-charge from my bank account to a Payment Claim Specialist, fax ***I faxed the information on Feb and it is now Mar with no resolution
Product_Or_Service: UVerse
Account_Number:***

We were told by salesman ( door to door) that we could mirror two t.v.'s to save on billThat was not true, and we had to purchase more boxes adding to the billWe were also told we had days to reverse to time warner service, now we are told we had hoursOne of our phones is still not hooked upThere are problems with the reception twice in days timeThe connection was suppose to take a couple of hours, serviceman started at 9:and worked until 10:that night, still one phone not hooked upWe are very dissatisfiedI was told it would cost $to get out of this contract, even though we were told by door to door salesman we had days to change our minds
Product_Or_Service: direct t.v
Order_Number: not available
Account_Number: n/a

Cut electrical line and had the audacity to tell me to fix it!
My telephone service went out and they came to restore service and in doing so cut the underground electricity to my garage behind my house They told me to get it fixed and they offered $to do it I am appalled at the audacity of them to damage my line and then tell me to get it fixed They damaged it and they should fix it

Service Type: Residential ServiceAccount: XXX-XXX-XXXX XAccount: XXX-XXX-XXXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AugSeptOctof AT&T was not able to provide service to our areaOur phone bill is paid through AutopayThey kept giving dates when they "hoped" service would be restored, but finally the county told them they could not put an access line thereI have been told on numerous occasions my credit card would be refundedWhen it wasn't, after I can't even remember, five months maybe, I was told I would receive a checkAlways a different person, always transferred to a different departmentAnd surprise! No CheckNow, there isn't even an account! ReallyWe've been an AT&T customer for yearsWe didn't leave themThey left us! That was the home landline number
In November I called to cancel that line completelyThey see my husband is a Disabled VetWould I like to transfer ou

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I, along with many other Americans, have lodged several complaints against ATT I have had services compensated percent of the time I have been without phone service since Wednesday, 17th of MayI would like to be compensated for loss of internet and phone service then then I look forward to the necessary repairs Thank you

To Whom It May ConcernThe only reason I switched from Xfinity Comcast to AT&T was because I wanted the wireless receiverI wanted the option to move my TV from one location to the nextA technician came out last Friday and completed an installationThe technician never explained anything and immediately went to drilling holes in my wall and installing cable outsideWhen he said he was done I began to ask him questions specifically about moving my TV and about where the phone jacks wereHe said I could move my TV but the modem had to stay connected to the TVAnd I needed to purchase a cordless phone and place it behind the TVOn Saturday I tried to move my TV but realized I could not due to the wires being connected to one wall and it would not allow me to disconnect to place it on the other wallI called customer service and had to explain times what I wanted and they did not understand but scheduled a technician to come out.Well today a technician came out and

I'm sorry I ever signed up for internetI had to agree to a one year contract, to get a lower priceI was never told I had pay a month in advance, even though I had been with them for years, and never missed a payment
I paid for install and internet, for service Nov10-DecI received an email, not even a paper bill, saying owed money by DecI spent minutes on the phone with customer service and billing
Basically, they charge a month in advance, before serviceI've never heard of that before! My credit is good, and all my other utilities, send me a bill (paper or email) at the the time the service was instated, saying what I owe
I may break the contract because I'm so irritatedThey want me to pay about $in days for basic internet
And I don't understand why the Revdex.com is giving them an A+ when out reviews gave them a negative rating!

AT&T with DirectTV provided a promotional offer for 2yr if the customer would combine phone, internet and TV service customer charge would be
June 2016, I agreed to bundle and move my Dish service to Direct to get the promotional offer of for all services I have not paid the amount I was told since the I accepted the contractual agreementFirst, I was told the bill did not get bundle correctly, then I was told the amounts did not get adjusted correctly and I am still being billed $ This action is a breach of agreement, advertising, consumer fraud and failure to train/supervise/train employeesI am again attempting to get the price I was promised for the services If this final attempt does not produce the expected results, I will surrender all equipment and will not pay for any further services beyond this date 10/19/

How this company has an A+ rating is beyond me- Proof that money talks- the service here is aweful and the product is just as bad- the company is not together and noone knows what thje other departments are actually doing- Crooks is the best term for their opperationsDont expect any of the promises to be true from any employee here Good luck with customer service- if you can understand themThis is a definate stay away from company After you try to work with them and get things corrected while still paying monthly charges, nothing will be fixed and when you cancell early for them not coming through on their end they will charge you and will not remove it Wanted to give hem a negative star

AT&T is the worst business ever! It has, in my experience, NO interest in customer serviceTrying to reach someone by phone is a tortuous experienceIt is almost impossible to find a native english speaker who understands the company's servicesIt is a company worth BILLION dollars (2016), yet won't pay US citizens to answer the phone calls of other US CitizensDespicableI have called times over days and still have not received answers to basic questionsThe call center employees are not helpful

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My att.net email is crashing every time I log onI brought my laptop to work for our technician to fix the errorsHe has done everything that can be doneAt first I thought it was Google Chrome, so the technician has reinstalled ChromeI have run a diagnostic, cleaned the cache, and made sure the HP drivers where updatedThe drivers did not need updating and Chrome is up to dateBeyond installing another firewall, which will just block all emailsWhat should I do? This morning my google worked normally and my att.net account seemed fine; until I tried to logoutThen it took forever to log out and I got the crash, reload error
Product_Or_Service: AT&T UVerse

Company activated landline and took cell phone number which we did not want taken Ive tried to resolve this times with no satisfaction
I have called times and spent over hours on the phone being passed from person to person trying to get this problem resolved I was told twice the problem was fixed only to find out the problem was not fixed, and now is worse than beforeThe customer service is terrible being passed on from person to person times spending hours on hold and never resolved

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have an issue with AT&T internet, specifically with emailPop up messages occur telling me I have to enter a user name and passwordI received these messages almost daily, sometimes several times in one dayUntil I close the error message, my email is locked up - can't send or receiveI was told others, including an AT&T employee, were having the same problemI asked to be put on a different server, but was told they could not do that
I filed a similar complaint in 2014, after fighting this issue for over years.I spoke to an AT&T rep on a regular basis until Aug 28, Even though they admitted there was a problem, the problem was with Yahoo, who provides the server for emailI was constantly being told that Yahoo is working on it.On Aug 28, 2015, I received an email stating that t

To Whom It May Concern:
My name is*** *** an live in Chico California
I am filing a complaint in reference to account number *** and also account number ***
I lived in Santa Rosa CA and had a bundled deal with AT&T that started in January of This is account number *** We had this account with no billing issues until we sold our house and moved to Chico California in August
Services were transferred to Chico California, but because there was an issue with us getting high speed internet (not available in our area at ***) the bundle was unbundled
I continued making regular payments online thinking that everything was being paid I would go to my directv account and it would say balance -$
AT&T never updated my accounts My old account that is closed continues to pop up and when I try to create a new account, (***) it will not let me It tells me it cannot create a new account

AT&T has the WORST customer service I ever experienced! To actually get your money for the switcher program, they make you jump through hoops! We were originally told that my older phone wouldn't qualify, but they would pay the termination fee from US CellularThat didn't happenWhen I went in to the Grafton store, the next salesperson said they wouldn't honor that because that's not their policyI told them then that we should've been told that from the beginningNow I have a $termination fee they won't coverThe other phone did qualify, but I've had to resubmit the paperwork times and it still didn't go throughI did it online with one of their customer service people then, and he said it went throughWhen I called later to double check, they said they couldn't see it on the computer! I had to do it all over AGAIN! I made sure to get names and ID numbers to verify everything again because I will be checking weekly to make sure it all went throughThey are a great company for giving their customers the runaround and not communicating between different branchesI wish I would've never left US Cellular!

We are being charged cancelation fee even though company cannot provide the service in the new location
Due to my husband's job relocation, we moved from California to ConnecticutWe had to cancel our service which included direct tv and at&t internet on 11/25/in our old house in Lake Forest, CA
When we signed up for 2-year contract (year 2016), I asked the company's associate about canceling due to job relocationThe answer was that if the company could not provide service in new location there would be no cancelation fee
In the new location where we live, at&t does not provide service at all
We live in the second floor of two story buildingDownstairs is business (currently vacant) and upstairs is usThe landlord is not allowing us to mount satellite dish anywhere on the houseAlso, we do not have balcony or patio where we could put the satellite dish
I called at&t about this timesI also asked them to send an associate to verify what I am saying is the

I never thought a company could disappoint me so terribly that I would feel compelled to take the time out of my busy day to put this in writing! I am a local business owner for years and would never treat my customers the way I have been treated by AT&TI was forced to cancel my subscription due to them not holding up their end of the bargainI have no outstanding bill and they agreed with thatUpon me cancelling their service I get a bill for cancellation fees, taxes and service feesAs I try to get to the bottom of this and be thrown around like a ping pong ball from one department to the next and put on hold time after time, I requested to speak to a supervisorAfter holding again, I get an outgoing voicemail that states, "Hi, you reached ....maybe I'll call you back, maybe I wont." Is this possible?? My mind is blownLike I said, I owe them no outstanding billsThis is a web of fees that is nothing other than a trap! I would never recommend this company to anyone and I will not stop until this is resolved so my good credit does not get effected