AT&T

AT&T has missed scheduled appointments for installation and service issues to our new business for both phone and internetI have spent numerous hours on the phone with them and several hours at my business waiting for these appointments which have all been no call no show over the past couple of weeksI am continually being told that I would receive a minute call prior to their arrival and that I was on the schedule for each given appointmentHave contacted their retention/customer loyalty dept several times and all they could offer me was to cancel my serviceWhat service? I have also contacted their corporate offices and was told there was nothing they could doThe internet was finally installed but the phone lines are not workingAnother no call no show scheduled appsI would gladly cancel their service but my security service has just been set up utilizing the internetI would like to have this issue resolved asap
Product_Or_Service: Phone & Internet Installation

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have an outstanding bill that is now in collections that I do not owe and I have tried and tried to talk to them They keep telling me they will take care of it but do not I was charged erroneously for installation of internet for ten minutes in my home to connect I was not told there would be a charge and it was supposed to be free Not only that they claim I did not pay my bill and I can show where every month there was an auto pay taken out of my credit card for the monthly bill I have called at least times and I get nowhere Please please help me

Horrible serviceI switch from the DSL internet to the fiber optic internetI was still being charged for the DSL after it was disconnectedI called AT&T multiple times to address the issueI was recently told by customer service to wait it out til the next bill arrives to get the adjusted bill and it would be canceledI recieved a call from the debt collectors on 7/24/wanting to collect the balance on the account on top of their $feeThis was horrible customer service

First off-this complaint was recommended to us by an ATT senior tech who told us that unless we do this, no one from ATT will pay attention to our issues or requestsSo here we are!
I started service with ATT wifi on 10/(and what a mistake that was)! The first incompetent tech who came out was probably on his first day on the job, tried to install internet and failedHe had no idea why he could not install internet and told us it was the apartment company's issue and we needed to get the apartment maintenance out ASAP as he claimed it was their issueWe made a big fuss with the apartment company who cut a hole in our wall (which we had to pay to repair), to let us know there were no issues and the ATT guy didn't know what he was doingWe then spent countless hours on hold with outsourced ATT who also had no solutions but to have us wait for another hour window, to yet again send an incompetent tech out (all this time without having any internet connection).Again we waited at h

I have had att for two months and I did not agree to have them take from my account, since they signed me up for direct payment and could not get it they cut off my service I owe 88cents on my bill and they won't restore my servicethis is so inconvenient and stupid I need to go with a different company I never received anything saying I had to pay by cash only I spoke to a representive earlier and asked what was it that I owed so I can pay they said nothing about paying with cash, haven't received an email or anythingI want to to reimburse for my inconvenience of no service, constantly on the phone explaining that I didn't sign up for direct paymenta week of device free!

This is my second letter to the Revdex.comI filed a complaint on Aug.11,2017,and the Revdex.com notified AT&T of the letter, and at&t got back with me and we talked about the problem I have with them, and was told that my bill was fine, that I only owed centsThat they would restore my servicesNow I get up to go to work today and my phone/internet/tv is disconnected again
I call at&t to find out why they disconnected me again, was told the computer shut me off, that the system thinks I owe This isn't the case, I am owed 447.,that I owe centsAfter an hour of trying to find the right person to talk to at at&t I get my services restored, and I was told yet again that I only owe
I am complaining to the Revdex.com about this againI am very unhappy with AT&T right now, I wish they would straiten my bill out once and for all, and quit shutting off my services over the credit they owe me
Product_Or_Service: Samsung /S7/
Account_Number: ***

I would give ATT Digital Life half a star if I couldCommunication to resolve issues is difficult and leaves you feeling like you're dealing with smoke and mirrors at every turn...always paying the price without ever resolving the issueAvoid AutoPay with this company

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I received a welcome new order confirmation which included a bundle package of Internet and U-verse voice telephone from AT&T on July 16, for $per month excluding Tax and the installation fee $was waivedAn AT&T service technician installed the service on July 19, Now they are charging me a higher price of $My wife and I called AT&t several times and the AT&T representatives quoted different rates each timeThey refused to honor the July confirmation price

I have accounts with *** (TV ,Internet and recently added cell phone) I moved from *** *** ** to *** *** *** ** on Dec29th I put in a request to have all my services transferredI was told my internet service was not available in the area of my new house but I could get DSLI agreedI was told DSL was a self installation and I would receive the modem in the mail but they setup a request to have a tech come out and set up our outside phone lineAfter a week there was no tech that came out so I called AT&T on the 11th inquiring about the installationI was told that request was canceled because DSL is not available in my area that it was universeAt this point I'm beginning to get a little annoyed because I had this conversations prior to setting the installation for DSLThe repperceived to tell me that the DSL appointment was cancelled and that she would be setting an appointment for universe installation and that would be for the 18thDisgusted I hung up t

I was told in the store U-Verse Cable would be around $a month, internet approximately $90, received a bill for $ $of which was U-Verse and Internet....several additional charges I was not told of in the store Customer serv rep mislead me into purchasing something I had no idea We have been customers of ATT for years, pay our bill on time and I feel totally fooled, very disappointing
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1While searching for a new cable provider, we contacted AT&T to see what promotions they hadSpoke to a sales agent for two hoursThe sales agent told us that we would be able to get direct tv without mounting a satellite on our home because their satellite dishes are now the size of a football and can be mounted on a pole anywhere in your yardHe also told us if we decided to go with direct tv, our AT&T cell phone that we currently have, would decrease from $to $and then any additional line we add would be $for unlimited talk, text and dataWith all that said, we decided to bundle our cable, home phone, and Internet with AT&TWith the new account number, we went to the AT&T store to add a line to our cell phone plan and lower the cost of the main line like the agent saidCome to fin

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was promised via online chat that I would receive a new promotion on my uverse service that was superior to what I already had with faster internetThe catch was I had to wait until my promotions expired before they could honor that promiseAfter contacting them I was told that they had no promotions available at allVia phone I got connected to retention, but they only offered less than half of the discount I had previouslyThat is not a better dealThe chat transcripts are provided belowI have the reference numbers for the chat, but the system keeps mistaking them for social security numbers
*** : WE *** apply the best promo at competive price
Me : Have a good nightI hope you are correct
*** : Yes, I amI can personally ensure you that you don't have to pay more than th

At&t started a service bill on us before they ever installed any serviceThen canceled that bill and started a new oneWe paid the first bill and they sent us to collections even after we paid!

Misrepresentation of facts so that att won't loose customer and then lied multiple times by promising to call back and never did call me back
I had only Internet and all of a sudden they I was charged doubled (they say promotion is expired) I got it and I told them to disconnectI was told that more promotions are coming so wait for 2-weeks and they will call meI never got any call back and then when I got sick of it, I called again and after another min of wait I was sent to a retention department and this lady agreed to disconnect but then I asked about a bundle of tv and Internet, she said that she gave me a package of around dollars.technician came to install the service next day and said that he can't coz my wiring would be visibleI called that evening to talk to another rep to find out what can be doneHe said he will send me another senior rep to look into itThen I asked that if he can repeat my order and if I can get even better promotionHe said that my mont

I have had AT&T U-verse service for several years now I have contemplated submitting a review of the general low quality of service for one reason or another several times This latest debacle is just the last straw My problems started almost immediately with poor picture quality and often no service I am on my 4th receiver/DVR It actually be the 5th but it has happened so often the details are merging BTW: keep in mind that when they replace a receiver/DVR you lose all recorded shows
Ok, I am rambling a bit here Over time things have improved to where now we get momentary drops in the internet service and blank screens with sound about a few times in an hour All in all that has to be considered an improvement
I got really sick of paying $a month for TV and internet (I did have most of the premium channels except for Epix) so I reduced my plan from Uto U Looking at the published channel line up I was happy with the package offerings Lo and behold when the new plan activated I don't have any of the HD channels despite them being clearly indicated as part of the Uplan on the channel line up So I log in to my account and chat with a service rep He tells me that there is an additional $a month for the HD channels Not according to your published line up Then it turns out he couldn't help me because it is after business hours and they people he would forward that issue to are not available Now.....keep in mind that if I had decided to reinstate my old plan or any plan that is an upgrade from Uhe could have taken care of that most quickly with any muss or fuss
This business model is busted and it's about time people start seeing it for what it truly is
I think the saddest thing is that research reveals similar issues with available cable providers so I am not sure there is any company out there that can operate with integrity and quality service

I have been dealing with this crap company for over two weeks getting internetTech come out stated cannot hook up service due to not having access to neighbors yard and I need to reschedule or order new modemOrdered new modem was told would be there in two daysdays later your order got stuck in the system and should get it the next dayNext day we are sorry can't find the order the order is confirmed and will get the modem in daysdays later you should get the modem today but the system does not show it was shippedClosed account Called to install fiber optics for new service now tech said everything is hooked up but an issue with the order the order needs to be approved, once approved just need to plug in the modem.Called tech support said it is guaranteed you will have service by 2pm next dayNext day is today still no serviceService tech stated service order was approved we will have to send a tech because it has not been connected at connection port

I called AT&T Uverse to setup a new customer account for my apartment around 1:pm today at work when I had a few minutes to spareThe rep was so pushy with bundles, although I only need internetShe kept on wanting to push the sale, and I asked if I could call her back once I shopped around a bit moreShe became defensive and informed me that she could work something outBut kept on pushing a monthly charge of $40/month over what I actually neededWhen I said I had to go anyway as I needed to return to my desk to prepare for my meeting, the woman simply would not let me off the phone and became uncomfortably aggressive in trying to hurriedly 'close' meI ended up having to just hang up on herShe ended up calling me back twice, leaving voicemails each time as wellI sincerely hope I do not ever have to have Uverse as my service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Acct products added to account by CSR and guarantee installation date not metCsr changed product and date without knowledgeReceived this email on DOSEXTREMELY rude CSR and all *** and *** extensions to same individual
ATT Header
Dear ***,
Thank you for your recent order
This email is to inform you of a change to your order install date
Your order number is: XX-XXXX-XXXX
The installation date of your recent order has changed to 10/18/
Your billing address is:
*** *** **
*** ***
**
XXXXX
Your service address is:
*** *** **
*** ***
**
XXXXX
Thanks again for choosing AT&T
AT&T Web Sales Center
# X-XXX-XXX-XXXX
Monday - Friday: 8:am - Midnight EST
Saturday - Sunday: 10:am - 9:pm EST
PLEASE DO NOT REPLY TO THIS MESSAGE

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I'm a customer of DIRECTV when I sign up for my service on April XX XXXX I was told that my payment would be a year guarantee that it would stay the same priceMy payment was $for DIRECTV .Now I received this months *** and they charged me .I called them about the *** telling them I had a year price guarantee as long as I had a months bundle of internet phone and tv which I still have .They told me that I only had it for months .I have the paper work saying I have a year guarantee my payment should not have gone up they don't seem to care about people and they don't want to honor the year guarantee

09/AT&T & Direct TV merge formed 12/plans sold by Aurora CO AT&T at $70-$80/month w/ (with) phone, TV, & NFL package, & all movie channelsDirect TV installed late on 1/6/in Boynton Beach Florida splitting account into w/o (without) plan & NFL at twice cost & cancel fees
Cancelled AT&T phone for bills over $w/o movies voiding yrcontracted rateAT&T apologized, removed balance & offered NFL package for NFL lossFraud! AT&T never honored original contract ( ART1, Sec10, US Constitution & ADA III) or this resolveThis AT&T resolved account was reversed months later with fees w/o notice in a credit report impeding a home buyingFTC report had it removed
SO, (***) Direct TV repeated fraud again; & was cut for CONTRACT BREACH by
voiding NFL, and any promised of correcting loss with NFL; The TV Bill increased over the onset contract rate for phone & TV;
AT&T's lies, retaliation, collection dam