AT&T

I just had the worst experience ever!! Too much to write but I'm in tearsIf I could give negative I would!!!!!!

I've had my cell phone service with AT&T for about yearsI finally decided to upgrade my phones when one went missing and couldn't do it onlineI received an email telling me to callI did thatI spent over an hour on the phone and was finally told that I had an old plan and couldn't upgrade until I switched to a new planI already did that but it won't change until April so I'm stuck without a phone until April 2nd (today is March 20th and I've already been without a phone for two weeks) and at that time I can upgradeThis is absolutely ridiculousMy choices are file a claim with the insurance for a "new" phone which will be some sort of old refurbished phoneI don't have time to deal with another long phone call for a phone I don't want and then have to upgrade a few days later to a newer phoneAbsolutely ridiculousI guess I will be visiting a competitor so I can get a new phone nowFunny that this form asks for my phone number BUT I DON'T HAVE A PHONE!

I called AT&T to try to arrange service at my home and I had a terrible time getting past the computer voiceWhen I finally got to talk to a person they gave me another phone number to call and I had to start the whole thing overI had to call several times to try to get past the computerWhen I did finally get through I wound up talking to someone who did not understand English

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On January 26th I activated a new service with AT&T for home Internet also calles U VerseThat day the seller talked to my husband and told us that we were supposed to get a $gift card for activating new service and also additional to that we were supposed to receive an additional $for paperless billingas of today April 19th we have not received the gift cardOn April 18th my husband called AT&T customer service and they informed us that the gift card was expired, we proceded to tell them that the gift card was NEVER received at our addressThe representative that talked to us referred us to the Reward center customer serviceI called them on April 19th 2016, and what they told me is that there is nothing they can do about itThat the reward card was expired and that we lost

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I was offered a month plan for a set price that started in January The price was to be the same for the month periodI received my new invoice and the price for "Internet Basic 6" went from $to $I was on a month promotion and the price was to remain the sameI believe the promotional price should remain until the end of this year I sent emails to *** and received automated responses that he was out of the officeI called on 8/17/and talked to *** and she said she would only be able to give me a credit for month, I asked to speak to a supervisor, was placed on hold for about minutes, the called disconnected, they never called me backI also needed service on my line, *** came to my house on Friday 8/17/ I gave him the information about the

AT&T business fiber service has been intermittent for weeks because AT&T is waiting on a part
My AT&T business fiber service intermittently available for weeksI put in a ticket when the issue started and was told it was my firewall and not the At&t equipmentI had to connect a computer directly to the At&T device to prove it was a service issue, after I had proven it was an At&t issue a tech was sent outI showed him the issue and he told me we needed a part to fix the issueHe told me he would get the part sent over night and he would let me know when the part came inThat was weeks age and I am still running on my slow backup internetThis is impacting the 90+ local and remote usersThe part that At&t has has me waiting for weeks is a TP link mc220l that I could get from CDW or Amazon for $I could get it over night from CDW for less than $I ask At&T if I can just order the part to get my service working and I was told it has to come from At&t
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BAIT AND SWITCH TACTIC AND VERY POOR RESPONSE TO MY ISSUES AND CONCERNS
I WAS SOLICITED BY ATT/UVERSE TO BUNDLE MY SERVICE AS A 10+YEAR CUSTOMERI HAD MY LANDLINE AND INTERNET THROUGH AA&T BUT MY T.VPROVIDER WAS DIRECTV I HAD SEPERATE BILLSON/ABOUT 11/THE SALES ASSOCIATE INDICATED THAT BASED ON MY PRESENT PACKAGE MY TOTAL BILL WOULD BE 'REDUCED' IF I BUNDLED TO ATT/UVERSE I WAS PROMISED A $GIFT CARD ALSO ONCE I GOT MY FIRST BILL IT WWAS $and my prior average bill was $and DIRECTV WAS $MY LAST DIRECTV BILL WAS PAID IN NOV SEPERATELYSO I WAS CONFUSED ABOUT THE EXTREME FIRST BILL I CALLED ATT/UVERSE AND THE MADE SOME ADJUSTMENTS 12/8/AND SAID I WOULD RECEIVE THE BUNDLE DISCOUNTS AND AND AN ADDITIONAL $GIFT CARD FOR THE ERRORS AND INCONVIENCE (GIFT CARD TOTAL NOW $300) I DID GET THE INITIAL GIFT CARD OF $BUT NEVER GOT THE SECOND I CALLED REWARDS ON 1/25/TO CONFIRM AND THEY SAID NO RECORD BUT TO CALL BILLING I CALLED BILLING AFTER (

For6years I've had terrible service/accessMany changes have been made year after yearAll the wile I had a RECALLED router finally replaced 11/
For years I had amazing service at my old address and was one of the first customers in my neighborhood once UVERSE was made available in about Service was moved to my new address years ago and I was forced to exchange all my equipment
Service/ Signal strength has been terrible ever sinceAfter a year my RECALLED coax drop cable to the house was replaced and a year or later the tv boxes alsoMy down/upload speed tests showed month after month of about 10% signal strengthAll the while we have repeated interruptions in WiFi signal and tv freezes or program/recording losses
At about years into the nightmare AT&T offered me $rebate and upgraded TV package intgernet speed options...but the same terrible signal/ service persisted
Finally on 11/my router, (model***) that was known by AT&T to be defective and

Service Type: Residential ServiceAccount: Not sureAccount: Not sureReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We switched our internet service to U-Verse and were offered two $Visa cardsNobody told us we had to then accept the terms and conditions within a certain timeframe to receive the two gift cardsI was under the impression the cards would automatically be sent within 4-weeksWhen I contacted AT&T for an update about the Visa cards, only then was I informed about the requirement to accept the terms and conditionsIt seems deceptive to me that customers are required to take an extra step to receive the Visa cardsI conatcted customer service and the rewards center but was told there is nothing they can do because the promotion is now expired

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have landline long distance thru AT&T I have been a customer for yearsIn March, I went to make a call and was unableCall Denied Last night, I tried to make a long distance call and was unableI went on their website and it said something like no active services ?????? I called AT&T, was transferred times, the last to a department that was closedToday, I was on the phone for over an hour, called different #s, was transferred, spoke to people and no one could help or tell me anythingTonight I went on the chat online for over an hour and, though they tried, were not the right department, the correct one was closed I still have no idea what is going on and I was told to call the same number I called todayI even went to an AT&T wireless store for helpDid they discontinu

Upon switching from AT&T UVerse television services to AT&Ts DirectTV service, I was told by AT&T representatives that my billing would not change for my AT&T UVerse internet service Shockingly, it did My UVerse Internet fell out of the bundle and my monthly price rose by 40% During my initial discussion with AT&T, I was ensure this would not happen and my services would be bundled with DirectTV Four months later, a slew of phone calls later, I am still in the same boat People within AT&Ts billing and support center have lied to me on multiple occasions I have been told x y z would happen and nothing happened
Product_Or_Service: UVerse Internet

I am an Army Service member deployed to Kuwait since DEC
In February 2018, I requested a suspension of my wireless number (I am using a Kuwait number while deployed)I need WIFI for my home in GA to connect to my security systemI've been charged for Wireless since my deploymentJune was the first request from ATT to provide a copy of my ordersIn June, I also received a bill from Direct TV (the suspension was lifted after months even though I said I did not want the service until well after OCT)I've been passed back and forth to from several departments since starting this process with no one owing this issue through to resolutionI've waited on the phone an average time of minutes with the longest call on AUG 2018, over an hour and a halfThe process has been extremely painfulMy bill is over $I should only be paying $per month for WIFI
Account_Number: ***

I've tried AT&T Internet twice now, and both times the speed of the internet I was getting was misrepresented by the salesman First time was when I moved into my Condo years ago, I was setting up utilities and automatically got transferred to AT&T when I said I wanted to set up internet I figured I'd see what they had to say since I'd planned on keeping my cable internet The gentleman on the phone said that AT&T had Fiber Optic internet lines layed in my community, and enhanced speeds were available He quoted 18MBps download, yes MegaBytes, not MegabitsI even asked to double check, is that big "B" as in Bytes? The gentleman answered yes, MegaBytes, and he had it himself, and he could do anything with his internet speedsfast forward to installation, and the tech says it's Fiber to the node, then regular phone lines into the houseI'm A+ and Net+ certified, so as soon as he said phone lines I knew there was no way it could be MB The install confirmed my suspicions with a quick speedtest 18Mbps down, 1.5Mbps up That's AT&T Fiber three years ago
Fast forward again to Dec 2017, an AT&T salesman shows up at my front door, saying that AT&T was now hooking up direct Fiber lines to your house, and I could get 100Mbps down and upI get down with my current service, but only up I do video editing at home, and upload quite a bit, so getting times my current upload with the prospect of within a year (according to the salesman) gigabit internetwas too much to pass up
Fast forward again to install, and the tech again goesIt's fiber to the node, copper to the house *FACEPALM* He hooks it up, and my speedtests showed 20Mbps upload, and I never saw 100Mbps down It varied between and the highest I recorded was 80Mbps download
times AT&T has misrepresented their product to me, and stuck me with an install for a service I barely used This last one they charged me $for install and $for a month of service when it was hooked up for less than a week It's criminal I even tried to call their customer service and talk to them to see if we could work it out, and just got transferred between departments for minutes before I finally ended up with a lady that could barely speak English (nothing against her, but she was very difficult to understand over the phone) and she had trouble understanding what I was trying to complain aboutI tried, then she kept asking me a question and I couldn't understand and she disconnected
I don't care if AT&T knocked on my door and offered me the best internet on the planetI will never buy, support, or use their products knowingly ever again

I wouldn't give even a star I had a fire in my garage several months ago in which I couldn't live at residence I put my account on "suspend" status until my return Which there is a monthly charge That was easy to do and rep gave me restoration phone number Restoration number is useless After I was able to move back in I called --and used website chat for days, spoke with different people-- and was told technician was scheduled different times And spoke to a supposed supervisor twice who confirmed last appts Each time I called rep told me nothing was noted on my account where request was made and appts were not scheduled At this point, I can not rely on their service or process Revdex.com was able to have someone finally call me and cable portion has been removed However, "suspend" status fee was not reimbursed and now they are charging me fee for breaking contract Furious!! I will be looking for a better service provider for internet and phone I hope they go out of business

Service Type: Residential ServiceAccount: XXX-XXX-XXXX-XXX-XAccount: XXX-XXX-XXXX-XXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I probably have my dates out of order but here is the main issueOct is when it startedGot a bill for (had an extra $attached to it)I called to have it removed and to pay the billI was told it was "a disconnection fee from when our service was cut off"Our service was never cut offThe lady on the phone waived the $and we paid our base amount of She said we would see the adjustment on the next billWe paid our bill on the 3rd (when it was due)and then on the 11th it was cut offAlso on the 11th we got a notice saying that we never paid a disconnection fee of $and that service was scheduled for disconnectionWhere did this charge come from?? Our service was never cut off before this timeFor a few weeks we did nothing, waiting for the new bil

I am a ATT customer and I received an email stating that my order was received 12/ did not orderSomeone placed an order on my account for two iPhonesI immediately called and reported this to ATT, let me also state that after being on hold almost two hours and transferred and on hold another hourI finally got through to the fraud dept(Someone needs to put these people through customer service training.) once the fraud was reported I asked for a confirmation email at which time I was told that ATT does not do that, seriously? I was told this would be investigated
At this point the phone had not shipped, I received another email at 11:38pm that same day stating that the phone shippedI called FedEx with the tracking number and filed a compliant stating that this was fraud, which att should have already done the day prior, since this is their businessFedEx DID send me an email stating this information reported as a fraud
The phone was delivered to the address despite my efforts
I phoned att again and was told not to worry, I will not be responsible for any of this
after a few weeks went by I started to received emails asking for my phone to be returned or I would be charged $380.57, I again called ATT and again after a lengthy hold time was assured to ignore the emails, again I asked for verification of the conversation via email and was told no, but the could send a text!
Well, this happened again another two times with the same outcome
Wasting my time and getting frustrated with the lack of customer service!
Today 2/26/I looked at my bill and was in fact charged the Again a phone call, a transfer to Global Fraud, an hour and a half hold time, that I had to take an extended lunch hour to take care of
I spoke to Urecha Dunn, who could have cared less and acted like I was putting her out I told her what happened and gave her my information, not even an apology on her end
Again I was told no email verification aloud, I was told my account was credited
I am so frustrated at the way this was handled right from the beginningThat phone could have been prevented from being shipped and no one cared, no wonder why there is fraud at your company
I had a harder time getting my original phone, how did someone order something with no deposit on my account when I cant even do it?
Then you don't even bother putting a hold via fedexIts been almost three months and I am still dealing with this! You have the worst customer service EVER

Account sold to the highest bidder!
I am PASSED SICK of the "blood-hounds" you all sent my account calling and harassing me over $ When I do decide to talk to them they can't seem to produce a itemized bill The last woman I talked to told me she could take $to clear the account I am NOT paying a dime on it! Especially when I cannot get answers from At&t and then the collection company can only tell me it is from when I had U-verseShe told me I was a month behind on the bill which she said was $ That was TOO much to be paying on internet and I guess TV service I know there is NO WAY that it could have been for $ NOT in this lifetime! Also, this "MADNESS" is now reporting to the credit bureaus which needs to be erased! It is a real shame that you have to write the Revdex.com and the FCC in order for someone from the executive office to call you back I called At&t today to speak to a management person and the guy would NOT let me talk to anyone He kept s

I got a Internet service issueSo the customer representative & service representative said they will waive the chargesBut I was charged
I got a Internet service from At&T & within a week it stopped workingSo customer service said they will send out the technician to fix the issues
And the customer representative & service representative said they will waive the chargesBut I was charged
When I signed the document the service technician showed $& he ensure I won't get charge for that
But now i'm seeing two charges in the name of,
Dispatch on Demand $
Phone Jack Installation $
I'm not aware of this chargesThis is not fair at all
Its completely cheating
Please help to resolve this issue

On January changed from Uverse to Direct TV While the tech was finishing up I called ATt to cancel Uverse During the conversation rep mentioned for $per month you get your speed increased twofold She made an appointment for Saturday January between 12p and 3pm for the modem to be changedI have confirmation email indicating the same date and time
Today January I spoke with Abraham in Mexico and his supervisor who stated my appointment is for January from 9a to 12pThen I was transferred to the Tech Department Spoke with Rosette rep in Philippines and her supervisor IreneThey stared the same
I rescheduled my life to accommodate ATTI am extremely annoyed
I was looking not be upgraded the service
I have spent 1:19:and still on the phoneI expect to be compensated for my time and disappointment

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1*** is billing me for services they did offer in my area They offered internet services alo with Direct TV but this was not the truth.They only offered Direct TV services and not internet services as they promisedI returned all equipment and cancelled Direct TV since they wanted to charge me over $more for just ha ving Direct TV Direct TV which is under the *** contract owes me $credit but they are witholding my money because according to *** I owe them $137.80.I have contacted them at least Times since November and they either are either telling me that everything is resolved but is notThey keepcontinue sending me bills I have been told that my account was sent to the resolution dept and to call back on December 12, I called on that day and they said they had no rec