AT&T

DO NOT USE ATTAbsolutely awful serviceI made an appointment for Wednesday 3/I got my confirmation text a few days later and the appointment was for Friday, not WednesdayFridays I have class, I had to skip class to wait for someone to come set up my internetNo one showedAfter waiting on the for minutes to talk to a real human on the phone, I asked why no one showed & explained how displeased I wasThey then told me that my appointment had been cancelled and that they don't know whyThey could not provide an explanation for why it got moved or why it got cancelledI am a college student, in Nursing schoolI live miles from the library and I do not have a carIt is extremely important that I have internet in my home during midtermsI missed class which was another huge inconvenienceCustomer told me they are not able to send someone to install it for another week and can only offer $to make up for the mistakes that they madeIt is just insultingNo one would put me in contact with a manager and I argued for hours to get a lousy $discountYou can tell the company is run by people who are interested in money & NOT customer satisfaction or good serviceAwful customer service

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Called connect Tech since last week and told the technical about a virus on my computer Windows HP NotebookI do pay for the protection plan on my computer with Connect TechMy computer was suppose to be fix since last week today 05/18/it is still not fix spoke to several tech support and the issue wasn't attended tooI now have a virus on my computer that doesn't allow me to use my computerI want to be accommodated for my inconvenient and I want this company CEO to know that their is an issue with his or her employees and they're not completing their jobs at allI'm paying every month for this feature on my computer and cannot get the serviceAT&T service is horrible, I'm not able to speak to a manger about this situation, stayed on the phone over minutes waiting

Technicians constantly mess up my internet while repairing neighbor's internet They have spliced my wires before, decreasing my speed to 25% of what I was paying for, never reimbursing me for the 2-months before this was fixed They have disconnected mine to connect someone else and the new they've just flat out disconnected me Technicians don't show during their scheduled times I've been out of service for days and the technicians didn't show today Credit on account is abysmal They have a monopoly in our area and know they can do whatever they want I would have switched providers if I had an option I'm always connected to someone in India that only half understands English so when I explain the problem they're useless in helping Utter garbage

Issues with customer serviceHung up on times today, on hold for over 45min and spent a total of hours on the phone with this company
When Direct TV and ATT joined, no one ever asked me to combine my bills, as I had service with both prior to the mergeMy combined bill of course went to an outrageous $monthly which I am always late on, and have to pay an absurd restoral fee, again, that no one ever mentionedIt just shows up magically on the billSo I come to find out today that I can separate them but no matter who I tried to speak to today, they always had to "transfer me"I spent a total of hours and had to call in timesI was hung up on times and put on hold for over min totalI am appalledI decided to cancel because of this treatment, and after even being sent to a supervisor(who was a complete jerk), they decided to lie and say transferring to cancellation department wasn't working and that I would have to call backHow convenientNot to mention,

ATT's Fraud Department is 100% unreachable They are NOT protecting your identity or account information How do they have an A+ Revdex.com rating with over 95% negative reviews?????? Revdex.com, you're doing it wrong

We moved last weekI called to get assistance with relocating our Uverse ServiceI was told they would install tomorrow 2/They called today to installThey told my husband they would be charging us an additional $for installationI was not notified there would be this feeThey didn't install today so we are still without internetThey said they would install tomorrow but after I called they could only reschedule TuesdayI was only able to get this resolution after speaking with numerous people and being transferred multiple timesI was even transferred to the employee departmment today after waiting minutes I hold only to be told it was the wrong DepartmentOf course it was the wrong DepartmentIn addition, the last phone call took almost an hourThis is terrible serviceI was promised an installation tomorrow when I originally called to process our moveWhy does it seem everytime I have to deal without AT&T it is a hassle
Product_Or_Service: Uverse Service

Been a long-standing customer for almost years, and I understand that issues happen, etc., as with any major telecomm providerHowever, my experience as of late has been deplorableTotally unethical business practices and misrepresentation re: billing and servicesMy bill magically seems to increase every few monthsAfter numerous calls and supposed fixes, I THOUGHT we had it all resolved in FebruaryI was quoted new prices for the services in question, in turn we would agree to stay on board for x amount of timeI was told there may be a month or two of "adjustments" until things balanced (made no sense, but after minutes on the phone for one issue, figured I'd analyze when I could see the bill, etc.)Here I am in May, with a bill much higher than it should beAgain, I'm taking time from my work day to to try to resolveI have notes, dates - you name itAnd I am being told that while they "have a record of the call" none of the notes or updates were recordedImplying I'm making this up? Then I'm told "we understand your frustration" but nothing we can do, we can basically review your account and REMOVE items/offerings from my package? I am currently on hold waiting for a supervisorIt's going on minutes now with no end in sightI do get the privilege of hearing the chipper rep telling me she is still on hold with me and that she apologizes I am being told they are having exceptionally long wait times for supervisors and they are "very sorry." How is this even remotely acceptable? So besides the atrocious customer service that I am experiencing and have experienced (as well as others obviously from these posts) how can this company continue to lie, negate their offers and overbill?

Service Type: Residential ServiceAccount: XXX-XXX-XXXX XXX XAccount: XXX-XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I received a letter dated March 29th, from ATT stating that my landline phone service had been temporarily suspended due to none payment of a $balanceI needed to make a payment by April 20thI went online and my account had a zero balance, since I'm on autopayI contacted customer service*** said the letter was sent in error and that my phone service had not been suspendedI called the my number and sure enough the phone was disconnectedI told *** and he told me to call a tech guyIt's free of course, other than me having to take off a day of work to wait for a tech person to fix a mess they createdI called the number and a minute wait turned into a minutes waitI've called times with the same non answerI'm paying for a service that I'm not getting

AT&T Uverse is a nothing but a scamI had months with them and it only worked sometimesI was lucky if I had a few hours of uninterrupted connectionI had visits of their technicians before I gave upAnd they still have charged me $for breaking the contractThis is a charge for services never renderedI hope someone takes them to a courtI will definitely subscribe

Service Type: Business ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We are a nonprofit organization When our organization began we did not have an office location, and so I used my personal home as the office for the nonprofit At my home I had both a personal phone number, i.eXXX-XXX-XXXX and the nonprofit telephone number of XXX-XXX-XXXX These numbers first utilized DSL for internet access and were then upgraded to Uverse services Several years ago we completed construction of an office for the nonprofit and at that time we moved the XXX-XXX-XXXX telephone number to that location, utilizing DSL services at that location During the move one of our email accounts, namely ***@att.net was deactivited without our knowledge That email account is connected to the nonprofit's primary Facebook account, which cannot be changed We spent ho

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1At the beginning of July an AT&T personal was working at the alley of my house when I was arriving homeThey told me they were doing some type of upgrade on the system for the areaWhen I came inside my house I notice I did not had phone line nor internet serviceI called AT&T and they told me that they needed to send a technician to check what was wrongThe technician came and say that it was going to take 1hr and be ready which was more time than what he say and by the time he came back there was no body homeWhen I got home I notice that I still didn't had serviceI call AT&T again and they told me that another technician was going to comeAs soon as the technician arrived he told me that I was going to get a charge of $plus taxes because he was the second technician who cameI told h

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My internet went down at 9:Am on 08/28/, by AM I called to request a repair tech and then was placed on hold for minutesI then hung up by 10:and recalled requested to speak to supervisor after another twenty minutes on hold then promised that a techcome out between to pm and promised a small compensation towards my bill I waited , and by 4:was told that he is running late , finally showed up at pm but said the problem was in maintenance room and it was locked and the manager only has the key , was told that he will come by am next morningWaited by am and he never showed so by 10:called AT&T again and got through to the supervisor and explained to him what was happening and that I was using another telephone as my main house phone is a magic jack that alw

I have a recording of a rep promising a rate and was not honoredRep#***
Recorded customer rep promising to keep my rates the same That was not honored Called multiple times I was told on separate occasions that someone would call me back No one ever called back AT&T did not hold up the deal promised to me My bill ended up being $more per month

I received a letter in the mail from AT&T offer Tservice for dollars I was charged dollars for the service
In February, I received an invitation from AT&T to upgrade to Tfor dollars a month As we were considering canceling our U Verse service, I called to the number listed on the letter to confirm I would get the service at Dollar a month and she assured me I would When the bill came in, it was for dollars a month I called ATT CSR on Mar and explained the entire store On this call the CSR assured me that they would honor the offer and give me credit because I was not receiving the Tspeeds He said he had to check with his supervisor on the offer amount, but did say it was approved Additionally, he stated I would see the change in a few business days I waited, but there was no change on the billing I called again on Mar This time the CSR stated he could not give me the service for dollar per month, but could offer it at

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On July 10,our home uVerse service was upgraded from 18mb to 24mb service Subsequently, we have experienced service outages multiple (24-40)times per day Service requests have been made and technicians have been dispatched No progress has been made to correct the issue Multiple requests have been made for a field supervisor to speak with me and I have not received any communication With each dispatch of a technician, (approximately times) the requirement has been that an adult be present at the residence With the exception of one dispatch, the appointment time was never kept Each time, a delay, often for several hours and in one case for a day occurredThis has resulted in massive inconvenience and loss of incomeAlso during this time, our ability to contact emergency servic

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for ATT&T internet and TV service on Aug 10, I was told that the total cost of installation would be $I then received a bill for $When I called to pay the bill over the phone, I was told that there was a credit and that no payment was dueMy second bill arrived and it was for $This charge included $for installation costs that I was told I would not have to payAfter spending quite a bit of time on the phone with representatives, it was clear that I was going to have to pay the $for the installationI agreed to pay that even though I didn't think I should have to
My next bill arrived and had a late fee on it - when I tried to pay and was told that I had a credit and that no payment was dueThat bill also contained a charge for $for premium c

We have been with AT&T for Several years with our Cell serviceNever been late with our bill We have cell phones thru them, But the last several months they can not get our bill rightIts always to highEvery month for the last months we have had to spend at least 1-days on the phone with them just to get it back downJust this month I have called at least times so far, I was hung up on at least different times, times we was told they finally had it fixed, just till we got back online to pay it and seen it was still showing the same amount so we kept calling backWe even got called a liar and cussed at!! I even got to the point and told them just to shut our service off on all cell phones just to be told she couldn't do thatSo I told her to transfer me to someone who could and then that person was just as bad..I have had enough of spending all day everyday talking to AT&T just to try and get my bill rightIt does no good to get their Name, employee ID number or a confirmation number because when it isn't really fixed and you call back you have to start from beginning all over againStill trying to get it fixed with no luck!! My health can not put up with anymore of AT&TGoing to "try" and make one more call and that will more then likely to have mine and my families service stopped

I'd give it zero stars if I couldMy mother is elderly and cannot hear well anymoreWe have a caption phone for her so she can read conversationsShe moved months ago and months ago her phone stopped workingWe've called tech support, tried to get someone out to fix it or run a landlineThe one tech that did show up (days late) said "I don't do that, you'll have to call and set up another appointment." Who else do I need to call?!?! The representatives don't know anything except their scripts, and won't give you any specificsAbsolutely the worst customer service I've ever had with any company

Service Type Residential ServicebrAccount XXXXXXXXXXbrAccount XXXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrI have been without internet service for one week I was told it would be repaired by last Friday Then I was told by the 10th and then told today by the 13th of July There is an outage but I cannot communicate by web to my doctor I am behind in my studies No one can give adequate answers *** owes me more than the refund I received At least call This is unacceptable
Product_Or_Service: Internet Service

After the storm and power was restored I noticed my internet and cable was not workingI asked my neighbors in my building if they were having issues and they said noI called and spoke to a representative who kept me on the phone for over minutes to trouble shoot and said my power box was effected and they needed to send a new oneTwo days later when it arrived I called back to let them know the new one was plugged inThat person then said no, it's not the power box there is an outage in the area and it will be resolved within 24-hoursAfter hours pasted I called and they signed me up for a text blastThey said this would allow me to have updates without having to callI received a text thenfolkowing day saying the outage has been restored and everything should be workingMy internet and cable were still not working so I called againThey said the outage is still not fixed and I just got that text because others in the area were restoredhours later I called agai