AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I started my service with this company in September I was promised my bill would be each monthHowever, every single bill I get is over $I have to call every month to have my bill adjusted
Product_Or_Service: Uverse and directv service
Account_Number: XXXXXXXXX

I had ATT for the past monthsOur broadband signal went silentAfter three weeks of no internet, three no shows form ATT's technicians, promised to call me but didn't, and the customer rep trying to sell me another service when I tried to cancel my current service made my ATT experience the worst customer service experience I had

Good Evening,
I am writing you on behalf of my father and I who recently made the decision in hopes that this time things would be betterUnfortunately they have been HORRIBLE! We signed up for uverse for home phone, tv and internetInitially things seemed okay and my father was receiving his paper bill which I strongly requested for himHe sends in a check for payment every month weeks before it is even dueThen all of a sudden the bills stop comingHe calls and talks to a representative which goes per usual response 'I have no idea why this is happening? but we'll straighten it outSo we wait still no billI call for the same issue get the same response 'I don't know why you're not getting your bill'Then another month goes by call again then the representative tells him that he's been switched to paperless statementsMy father is years old he doesn't even know how to turn on a computer let slonre check an email or make any account changesSo they switch him to this

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We settled the bill by paying it all, Nov 8, in the final amount of $From there on, we were reassured that our future bill for December will be around $/month as our services were degraded(i.e., no more NFL Sunday ticket)The December bill came and it showed $with a past due amount of $AT @ T denied that we were reassured at all, as there was no notation of whatever occured last November (we talked then with a finance specialist, for more or less an hour.) AT&T suspended all services 12/11/17, so since last Monday, we have NO phone, NO cable, and NO internet servicesWe called the company today, and it refused to reconnect the services unless we paid the full amountAs a desperation, we begged AT&T to restore the service if we pay the $pending the rev

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been with AT&T for many years, but had to stop cell phone service with them about years ago because I could not call out or receive calls unless I walked outside.They offered no help
My current problem is that I have direct tv with AT&T, but it seldom works.A rep from AT&T told me I could probably go back to U VerseI tried that and was deniedI called and talked to a tech to help me with this problemHe told me he could not help me unless I was having problems at that particular time.My only recourse is to pay them $to pay off the contract
I filed a complaint with Revdex.com about a month ago, but have not been notified by Revdex.com
Can you advise me on what to do now? AT&T will not help , and Revdex.com has not replied to my first
complaint against this company
Product_Or_Service: direc

Canceled service with days out of left in a billing cycleAfter being hung up on and promised refunds but then transferred, the final person told me no, no refundsHow could they refund me, my account is at zero she said
Uhh? What? That's a cute way to form a logic tree that doesn't allow the customer to ever get a refund, but it's just from their business modelI don't care about their business model, I care that I paid for a service that I am not using so I want the refundWell long story short, I never got mad - I often do but this time I didn't - but I did ask for a manager, the rep said one would contact me within an hour and that was going on hours ago now*smiling/crying emoji*

see below
see below

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : complaints
1) AT&T Uverse, Landline and internet - I had to call times to get the service canceled, wait on the phone and sometimes was disconnected Even though the service had been canceled, I had to call back more times In the end I gave up They left residual charges and actually charged me for disconnecting Charges in excess of $
2) I moved to verizon from AT&T I called to cancel the numbers righty after I went with AT&TI paid the last bill and thought I was done I received a bill in the mail and then a second of the numbers were ported over to AT&T, the forth was a line AT&T provided previously so I could get discounts on a phone purchase That line was never used for any phone just a fake line for the discounts Customer service told me that it was my responsi

Accnt#XXX-XXX-XXXX-XXX
this account was closed on December 2, All lines in this account were moved to another account; ATT failed to close accnt
Back on November 10, 2016, Nestor McKinney Business Account of Spring Mobility at XXX-XXX-XXXX started a process of moving our account to a different type of account within ATT Mobility; this process was completed on 12-02-The old account XXXXXXXXXXXXX had to be closed on 12-2- ATT Mobility failed to close the account and continued to bill TOTAL QUALITY BUILDING SERVICES to the present

Sales solicited package discounts and account credits if I switched to Direct TV., ATT never combined bills or applied credits, then
My cell phone number was ported to AT&T in error in May2016I spent days and hours on the phone with TT&T begging and praying for resolutionATT had only one goal to sell me Direct TV to add to my bundled package with Interenet and home phone for only per monthI agreed contingent on them fixing my phone firstTech came to install Uverse TV and left without completing itI spent the entire next day on the phone with Directtv fixing the set upA Direct TV tech had to come again the next week to replace the bad equipment installed the 1st timeatt took days to discover and*** the issue that disconnected my cell phone with Tmobile calling it a system clicheJuly , 2016, I spoke with *** in customer retention who assured me I would receive the credit promised for problems caused by ATT, plus she promised my TV would be co

Where should I start with AT&T your service is is junk and customer service sucks, but that is not why I am writing thisWhen 1st signed up with AT&T I agreed to TV service and internet for $a monthI had nothing, but issues with the install and I found out I can't get Direct TV because their is no line of sight (no way to get the signal.) I was fine with this because they have Direct TV NowWhen I called AT&T to look at promotions for internet only because it was the only service that workedI was told by your CSR that if I don't touch anything my promotions would remain the same
He lied because now your charging me $a month and I was told by email that stated I made the change'!'! When I call to get this fixed your 1st CSR called me poor and "would work with me to lower my rate." Okay 1st I make $40,a year its not a lot, but I am not poorI can pay this bill, I am unwilling to pay $a month for 12Mpbs that is not even broadband speedsThe CSR then c

I contacted at&t they offered me direct tv and home phone,internet and wireless everything for or *** a month months ago
I was offered everything for or *** a month all my services they told me it would take days to get a bill all together its been months and instead of the *** or so under my contract I signed with at&t and direct tv they are all billing me seperate for closer to a month then when I complain they force me to make a payment or they will shut me off I signed a year with direct tv and one year with at&t at the low payment,they told me to get on my account and bundle it for months I tried and called and tried and called and went online to the website it never allows me to bundle the accounts it keeps taking me back to sign in instead of bundleing it I want what I paid for and the contract I SIGNED FOR!!!! not a month but ***???

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My bill was incorrect from the first month I got the serviceBill was supposed to be $a month, and my 1st bill was well over $I called on February 22, and was told the issue was resolved, and to pay $to restore my servicesThe service rep told me that my phone service would be restored the next dayMy phone was never restored at all!!! Then I received a letter dated March saying my bill was $and that my service will be shut off on the 15thSo I paid my bill and my services were disconnected not even three weeks later!!! So I get on the phone with customer rep again and the man tells me if I pay $my services will be restored within a matter of moments no longer than an hourI waited until the next day and still had no Internet service, so I called backI was then

AT&T IS NOT HERE TO ASSIST THE CUSTOMER - THEY ARE NOT ABOUT PROVIDING QUALITY SERVICE - THEY ARE ABOUT MONEY, MONEY, MONEY! AT&T DOES NOT CARE ABOUT THEIR INDIVIDUAL CUSTOMERS - THEY WANT MONEY MONEY MONEY! GREED IS THE GAMEI have been an AT&T customer for over yearsMy service has never been disconnectedI was late with my payment this month and promised to pay on 10/28/AT&T accepted this agreementToday, 10/25/2016, my service was suspendedWhen I used my computer to contact AT&T - they said they couldn't find the agreementI will be without phone service for the next few daysLife will go on, but I am thoroughly disgusted by the horrible service providedThe refusal to make a payment arrangementAnd the pure greed displayed by AT&T who NOTE - paid $billion today to purchase *** ***

I tried to cancel my phone service to AT&T, but it took me forever to talk to one of their representative, When they find out that you want to cancel your service they will make you wait forever until you give upThe first call it took me hours and still no one attended my call, I tried it again hours after I waited much longer and still no one answers my call Whey they loved to make their customer's waitEvery time you talked to any of them they will do everything to convinced you to stay just what they did to me, and when I upgrade my phone they double my bills right awayI tried talking to them nothing happenIf you're not happy anymore why do you want to make business with themThey are the worst ever as far as customer service is concernI would never recommend AT&T to any one among my families and friendsNow that they consolidate the TV and cell phone business, paying consumer like me doesn't have any choiceWhy the government allow this to happenI just HATE At&t so much

We have had nothing but issues with AT&T since we began our contract with themEvery month we have a new outrageous charge on our bill that we have to call about and disputeOne person will tell us one thing, and another person will not fulfill what the first person saidWe can not trust what they tell usWe called to terminate our service and were told that we would not have to pay a termination feeWe just received our bill and there is a termination feeWe called, they refused to take the charge off or at least give us a discount, and would not reconnect the service eitherThey are forcing us to payI have never in my life dealt with such HORRIBLE customer serviceSomething has to be done to fix these issuesSeventeen people I know who also have AT&T have said they have to same issues with them every monthStop being greedy and take care of your customers!

I left xfinity for AT&T /Direct TV to save moneyWorst mistake ever! With Xfinity I was getting over speed for internetWhen Direct TV contacted me to get unlimited cell data service plus internet and cable for only $a month I looked into itI was told that I have fiber optic cable in my home, I was told that speed would be more than enough and I listed all wifi I use in my home, I was told that with their cable/internet I do not share my speed that it is a direct line to my house and xfinity does not have thatI moved and ever sonce my internet has been horrible, drops constantly, I cant work from home as I have in years, I cant even download things from my bank online! In addition to that they ran hard inquires within a day period on my credit reportI have called soooooo many times and been on hold for sooooo many hours to get this fixedI was just told that my mobile account does not have my ss# refelcted but someone elses, so they cannot find any credit inquiries for my accountI now have to go into the store to fix thisMy credit dropped like points becasue of thisThis has been hell, I talk to people that dont speak very good english and hard to undestand and then they just repeat everything you say! over and overStay away from themI want to cancel it all and told I cant and have to pay an early termination fee for services I am not recievingIf they would have said you will get betweeen 20-speed for internet I would not have signed up and stayed with xfinityNO one ever said that, its unacceptable but after calling ATT they said 20-is aceptable for the speedWHAT?? UGH Nightmare

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My internet has been in and out for over a year now and AT&T has sent people to fix it and it is still not fixed One of the repairmen said it was due to the wire from our neighborhood box to uptown and it had to do with the distance that I was from that box since it wrapped around other parts of the neighborhood AT&T did not want to issue me a refund but for one month when this has been in and out I just want the service I was promised And if they cannot give me that product, replace it with a working product I am paying for a monthly service that I am not fully receiving
Product_Or_Service: UVERSE
Account_Number: XXXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1ATT U-verse Blunders
7/27/Original installation date for phone, cable, and internet from - A.M.set up weeks prior No one called or showed up When we called we were told different excuses by three different agents Lost a whole day of work Rescheduled for 8/
8/Tech showed up on time During installation he disconnected my neighbor's services When he reconnected them he disconnect our services He then rereconnected our services and they worked for days
8/An ATT van was parked in back and was working on the pole Our services were accidentally disconnected at 4:right before he came down the pole When I tried to reboot services, he drove away Calling from work and the neighbor's phone, ATT refused to come back to fix it until Monday 8/ between -

Worst customer servicer EVER! After trying to get through to their customer service department I get someone who couldn't understand English very well and basically called me a liar! Then when I told them I was seriously thinking for switching to SPRINT he said go aheadso I hung up and I will be pursuing other options Way to go AT&T you now lost a long time customer 15+ years I believeGood job!