AT&T

If I could rate AT&T as a positive experience, then I wouldWe made a request to transfer our internet service weeks ago because we were movingFirst I was told that it couldn't be done until a week later since that's the next appointment available so we took itUsually week just to transfer services is not ideal but we accepted itOn the date that the service was supposed to be transferred, the tech never came, no one called me to tell me that they were running hours behindI called to ask why they had missed their appointment time and the rep said they were running way behind but that a tech would definitely be out there within the next hourAfter hours had past I called a second time to see what's going on, the second rep and the manager promised me that the tech would be out here that same day but they never came or calledThe following day I called to see what happened and what they were going to do about it and I was told that they weren't able to get to me but that the earliest they could come was now going to be another weekI always thought that first come, first serve was the rule but I told them if they couldn't come that day or that weekend to cancel my service so they said ok to cancel my serviceThey didn't even care to lose my service and I pay my bill on time every timeThey didn't care to keep their word as a business and provide the service as promisedThey said that it was a 3rd party technician who didn't come and said he still couldn't make it for another week but he's not under the control of AT&T so he can do whatever he wants without being reprimandedThe next day they continued on to those customers that were scheduled that day but didn't go back to those customers that had been missed the day before
After speaking with the retention department, the guy said he would still have a tech come to connect a slower speed internet so we could keep our discount from the bundle we hadThe new service order was set for the following Tuesday but of course the tech came on Monday when there was no one home to let him in and he just left the equipment at the door but didn't hook it upNow today I'm on my 3rd request, even after a request to terminate my service, asking that when they come today, that they hook up a faster speed like we had before the move and the rep said yes that they could do it and they would be there today between 9a-10aIt is now 2:00pm CST and no one has shown up and I'm still waiting on reps to call me back with the status and the last lady said give her a couple hours to wait for a response from the dispatcherWell a couple hours from now they'll be done for the dayNow I'm in a situation were we actually do not have a way to get internet at my homeI've relocated and didn't realize that AT&T was the other internet option at that new addressNow I'm going to lose my business and my kids and I are not going to have the convenience of doing our homework online at home thanks to AT&T
How can AT&T still be a thriving company? How can they be allowed to take money from customers and not deliver service? If there is no other internet/phone service providers to compete with, how long will they be able to rip us off? I would rather not have internet AT ALL before I give a dime of my money to AT&TThis should be against the law for a "real business" to be able to take your money and don't have to deliver as promisedI have lost so much business just trying to get internet transferred for the last weeksI will be sending this same complaint to their corporate office
WHEN IS IT GOING TO STOP?!!!!!! WHO IS GOING TO DO SOMETHING ABOUT IT?!!!!!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Att claims that I am a loyal customer but the treat I received in the last four months is not my idea of being treat fairMy *** escalated to dollars so I called to get the *** lowered to a affordable amountI'm a senior on a fixed monthly budget and can not afford a hundred dollar increasedThey promised me two credits but I only received one of the creditsI made payment arrangements due to the spike in my billsSo for the last two months they have disconnected my services, which they went back on their promise to their so called loyal customerI paid on January X XXXX and the rep was suppose to call back in five days to give me the final credit of dollars and set up a new payment arrangement but never keep his word to the loyal customerOn January XX XXXX my service was in

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When AT&T was unable to install Directv in my home, they agreed to give me a promotion on an internet/ phone/ UVerse package for $a month The next day I received an e-mail indicating that my monthly bill would be $a month I called back immediately to say that this was not the price I had agreed to, and I wanted either the $price I had been promised, or wanted the service disconnected I was promised that I would receive the $ When I did not receive a confirmation e-mail after this second call, I called back again, daily, for several days, and was repeatedly promised that they would only charge what I had been promised Eventually, on Tuesday, Nov15, a supervisor told me that they would not give me the rate I had been promised, and that, if I had the service disc

I have an $balance owing on a past AT&T bill that I haven't been able to pay yet and I told the company this and that I would contact them when I am able to make that payment Since then they have been harassing me by constantly calling my cell phone and my place of employment
Account_Number: ***

I was told that if I got AT&T cable that I would be given a $reward's cardI then was sent a letter to apply for this card online...But, when I tried to apply it stated that I was disqualified, I called to see why & was told that because they had to fix the internet service ( that had just been installed in my home ) I no longer qualified for the rewards cardI explained that their service was not working and no use to me if l could not use itI stated that I would be contacting the Revdex.com for their advertisingThe Rep said that she was going to put it throughBut when the rewards card came it was for only $and not the $as promised if I got their services
Product_Or_Service: Cable & Internet
Account_Number: XXXXXXXXX

Sales Associate and Supervisor quoted a price that was false
On 3/29/2016, I contacted *** from AT&T at (XXX) XXX-XXXX and left her message to call me so I can place an orderShe called me on 3/30/and quoted me a price of $for basic UVerse and internet serviceI have spoken to *** a few times to get service but the prices were to highThis time she quoted me $for both internet and cable, waived the installation fee and activation feesShe also stated I was going to receive a $gift cardI asked her "so how much is needed now"? She said "nothing I just need to see what is the next available installation date"After I agreed, she scheduled my installation date for 4/04/Then she said she was going to put her manager on the line to confirm my orderMr*** *** got on the phone and went over my orderHe went over everything *** and I discussedI asked him how much will I be paying and he said "$plus taxes"I asked him will I

My wife and I were looking into a property to buyHaving high speed internet was a deal breakerWe contacted AT&T Uverse multiple times before putting a bid in on the houseWe were guarunteed multiple times that we could get the UVerse serviceWe put the bid in, got the home, signed the contract for AT&T to come install our UVerse internetI take the day off on their scheduled appointment time/dayNo tech shows, I call AT&T...the tell me a message was left on July 4th that they could do my install days later, I never got the message, their was no voicemailWithout any calls, they canceled the install telling me we can't get thieir high speed after I called them to find out where the installer wasThey tell me I can now get DSL, which I'm told a day later, I can't haveI've now signed and bought a home based on AT&T's fraudulent lies about service to our home, I signed different contracts with them stating THEY would give me interent, and they have now broken their contra

On December 5, 2017, a day I shall rue forever, we signed a contract with AT&T for years of internet and Cable TV service The contract clearly states $30/mth for internet, $35/mth for TV, which in AT&T lingo means $44.57/mth for TV with taxes and fees I accept this additional charge but then they were off to the races with my autopay credit card! They charged me a $installation fee, clearly stated as free on the contract, double billed the $in March, and promptly began billing the internet at $60.00/mth So my monthly phone calls, with hour minimum wait times, began in January when money started flowing out of my credit in various, unexplained amounts to AT&T and DirectTV After months of assurances that they would fix this my June bill finally showed the correct monthly charges however, they failed to correct for any of the previous overcharges Fortunately, my credit card company was able to get them to reimburse the $fee and the $double charge which still left me with about $of overcharges...oops plus the $late fee for not paying their overcharges on time
Finally, last night, June 25th around pm, I spoke with a soulless drone named Rich (or Rick?) He explained they could not fix billing from December thru March because it was beyond their own statute of limitations (months)...kudos for making up your own rules which Rich proved to be a master at!! He then explained we were charged the $60.00/mth for internet (instead of $30) for the first few months because the services were not bundled When we pointed out the contract clearly shows the services bundled from inception he backpedaled smoothly and changed the rules again...now the $60.00/mth was because we mysteriously had faster (lol) internet service the first few months, not shown anywhere on the contract His help and understanding consisted of a monotone repetition of "the charges will be maintained"
This experience would make for a funny sitcom episode but provides only AT&T misery in real life

I was up for service renewal with AT & T during the merging phase with DirectTvI explained to the rep that I wanted my bill to remain around tax includedThe rep assured me that he has the perfect package for a two year deal that would give me a movie channel sports channel and disney along with high speed internet for the durationI explained that this was feasible and agreed.Day of installation attdirect tv was over hours lateThey gave some bill creditsThis was the beginning of the nightmareMy bill has been wrong every month since March of with over chargesI called monthly to adjustFinally I knew I was nearing the end of year one and called to see what promotions were expiringThe rep took over minutes and said only was expiring and that my bill would only higherHowever my bill skyrocketed over I called immediately only to be told this was my NEW monthly chargeI explained this is absurd and never what I agreed toI was told someone

This company is a horrible business and very unethicalThe customer service is awful and it's very difficult to even reach a live personCommunication is poor and they always overcharge each month for something...I will never do business with them again - not sure how they are still around - too big to fail

Service Type: Residential ServiceAccount: XXXXXXXXXXXX XXXXXXXXXAccount: XXXXXXXXXXXX XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1WiFi has not been performing to its capability, multiple technicians have been out to repairThe WiFi has caused us to not be able to use it and resulting in overuse on our dataThe technician even stated that att does not have the correct router to provide sufficient serviceThe company billing is so construed, to best understand we must talk to someone but that is a process in ourselvesThe last time we talked with att, we dealt with over representatives and more than five hours on the phoneAt what point does a consumers time and customer service to them become a priority? The end result was a credit and minor increase in dataTwo days later, overage texts begun coming in which was something att assured us would not occurAtt states the only way they can

For over months I gave AT&T / Direct TV the opportunity to fix the service &/or equipment issues they were havingTheir "contractors" (the company is ***) told me that they GOT NO TRAINING when AT&T bought Direct TV and all of their troubleshooting equipment doesn't work due to this They can only change out the equip if the service doesn't work properlyI had every thing wrong with this service, got no prepaid cards and then I was still charged AFTER I RETURNED THE EQUIPMENT TO THEMthese are the worst of the worstthey then sent me to collections!!!

I have lost my email password I have spoke to many people at AT&T (*** and others)None was able to help I will need help to reset password No customer service exists

We had Direct tv for five years, at the beginning of we moved and decided to bundle Direct Tv and AT&T internet serviceFor about months it went smoothThen I decided to cancel our NFL Sunday ticket prior to the season beginningWell after that our bill was somehow decombined and our AT&T internet rates skyrocketedI called in and they were able to combine it again, so I paid my billThen November we woke up with no tv service! I called and Direct Tv was saying we never paid our bill, even though I had just paid AT&T!! So I ended up paying Direct tv separately because I was beyond done, I paid $to Direct TVAfter this we decided to cancel our service and go elsewhereWe disconnected our service on 11/According to Direct tv I had a zero balance they actually owed us money because we had overpaidBut according to at&t I still owed moneyI received my finally bill from at&t it was $145.44(for both a Direct tv and at&t)Then I received another final bill from Direct Tv and it was $-When I called to ask about it he gentlemen I spoke(believe his name was John?)did a conference call with Direct Tv and they even told him we had a zero balance, he just said well you still have to pay your finally bill and hung up on meSo I called again and spoke to another person which they somewhat cleared up my questioning because he said he last payment I made to at&t/Direct tv was in October BUT I also paid Direct tv Separately in November because my billing was a messSo other than the internet and Early cancellation fees I don't understand why I still had to pay more money!! I'm sure you guys don't give a crap about this, but I will never use your company for anything! Had you never bought our Direct Tv I'd still be with them!

AT&T has the worst customer service I have ever experienced The language barrier is a huge problem The agents only seem to know canned answers and don't listen to the customer Even the responses from AT&T on this page use improper grammar, most likely written by someone who doesn't speak English very wellBy using agents from overseas to save money, they will be losing customers because of their poor customer serviceHow much money will that save? I spent over four hours on the phone with these people and they resolved nothing! They cancelled my Mother's phone service for no reason, and took no responsibility for their mistake I will not recommend AT&T to anyone

AT&T is unable to assist me in closing my accountI have been out of the country for over a year and my phone was suspended with the intent to stay with AT&T when I returned from the statesMy circumstances have changed, and now I want to cancel my service The problem is I never set up a passcodeIt is a measure to improve AT&T's security, which is a good thing, but I have to provide a passcode that I never set up in order to cancel my service
In order to set up a passcode, they have to send me a validation code over the wireless number or email associated with the accountFirst, I don't have the phone or SIM in my current locationSecond, the email associated with the account has a spelling error and I can't change the email without a passcode
The customer service representatives have been respectful and understanding of my situation, however, AT&T has not provided me with an alternative means to cancel my serviceMeanwhile, I have to pay $per month for a phone I am not using

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am writing regarding an ongoing issue I have had with AT&T since I switched from T-Mobile on Sept 23, in the Corte Madera store in CaliforniaWhen I signed up for AT&T I had been informed by the Sales Associate that because I was switching from T-Mobile I would be eligible for internet for lifeI told him I was moving out of the Bay Area to Dallas Texas and that I would be interested in the offerI asked him if it was available in Dallas, he informed me it was nationwide (asked Sept 18, 2018)I was told it could take up to billing cycles and it would be applied to my accountI also had a coupon for $gift card for signing up with AT&T, which he told me he could honor in the form of a $credit and a $gift card after some time and many calls this portion of the offer was

AT&T sold me the BOGO deal on a set of two iPhones months into the contract I still have not received any credit for one of the phonesI am still paying every month for itThey acknowledge that I did get that deal but it was entered into the system wrong Now they say there is nothing that can be done about itToo bad, I don't get the deal I have spent countless hours on hold and talking with them over the past months

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1Att kept increasing our bill for phone, internet and direct tvWe canceled our phone service and internet and went with a different providerWe received a bill from ATT with a credit for the phone and internet service for a partial month, but they added a cancelation fee, saying we terminated our service early but we signed no contract with themThey said even if we had the service for ten years, they would still charge the They never told us there would be a termination fee and refuse to waive itWe should have been notified of this before they hooked up our service and it is unfair for us to have to pay this astronomical fee

This was one of the worst customer service experiences I have ever hadIt was so bad that it exacerbated my disability! My partner and I both purchased apple watches and I phones through AT&THowever, my service wasn't working at my new jobI entered the store on Saturday and was told by the manager that there was nothing they could doI then asked if I could change my service to VerizonHe told me that since I had purchased my watches within days that I should just go online and buy them out of the contract and then return themI bought them out of the contract and returned the next day to return themHe then told me that I there would be a $restocking fee per watchI became very upset and started cryingHe continued to be rude and unhelpfulI had spent hours on the phone with AT&T prior to this interaction and was tired of being lied toI was then told that since I had bought the watches out of contract that I was unable to return them at allI have a medical disability and became so upset that I started to have heart palpitations and felt like I was going to faintThe manager was rude and did not offer any type of help or supportHe told me I was rude and kicked me out of the storeI leftMy partner told him I had a disability and that she was worried about meHe told her that he did not care about my disability and that we were both rudeHe refused to acknowledge that he lied and had told me to purchase the watches out of contract and then could return themWe left and went to the AT&T store on Michigan AvenueThey were nice and apologized for the bad service we had received from the Canal street storeThey returned the watches and waived the restocking feeThe manager on Canal street was rude, lied to us, and exacerbated my disabilityIt was a terrible experience