AT&T

I have had multiple negative experiences with this business due to extremely poor customer serviceI would rather write a complaint directly to their company but there are no email addresses (and really no phone numbers either) listed on their websiteIn short: earlier this year my husband and I's phone lines were completely cancelled, when we clearly asked AT&T to have them frozen (while living overseas)As a result, with no account to reactivate when returning to the States, this week I tried twice to order a prepaid SIM card and the order was cancelled twice for an unknown reason; after speaking with three different customer service representatives both on the phone and via chat, no one was able to resolve my issue (one in fact, hung up and transferred me to someone else)I have had far too many negative experiences with this company and will not be using them in the futureThey can (and should) do better

Numerous calls, letters, and chats with dishonest customer service reps They say anything and do nothing I will never use AT&T for anything as soon as this contract is completed The issues are as long as others posted here so will not bore anyone with details that have been provided to AT&T several times with no concern on their part I believe their entire process is designed to frustrate customers and avoid any action on their part
A response to this message will say
"AT&T considers customer feedback an important tool in improving our customer service performanceWe appreciate opportunity the customer has provided to improve"
This is not true What they say and what they do are in direct conflict My simple advice is to not deal with them

ATT supervisor promised to correct bill, due to system glitches I'll was never fixedOnly had serv month, bill
Feb 1, services were installedI elected to have the installation fee broken up over monthsThe rep came did the installation, I was not at homeThe maintence guy let him him, I received no instructions and no paperwork to sign
I received an email not a bill saying that my bill was passed due for services I only had for about 2-weeksI was expecting to receive a bill as I didn't elect email as billing preferences eitherI called ATT spoke to a rep and ask to speak to a supervisorThe supervisor apologized for my inconvenience and stated that he would fix the billThat the system is new and sometimes errors happenHe thank me for bringing it to his attention and stated that he would also remove the chargeWhen I went to pay the bill in the 1st, It was not corrected and my services were shut offI call ATT again spoke to a rude rep that basicall

I called AT&T on 11/to order internet to my new home and they made an appointment on my move in date of 11/ The following day I received an email that my appointment had been delayed by a week I called support and they had no explanation and told me to call back in case anyone cancels for the 22nd This is an unacceptable way to treat a customer before they even have service set up I will be looking at other providers in my area and cancelling my AT&T service (before it is even set up) if someone else can get me service sooner

The cost of my service keeps going upMy calls are droppedI call and speak with reps and the promise to correct the issue and it never happensI was promised a credit on 9/24/by ***I was told when I signed up for the direct tv bundle that I would be paying a total of plus taxes for both servicesI was being charged a month bill of When spoke to rep I found out that my direct tv services alone were because they had added service on
Product_Or_Service: Apple /Iphone/
Account_Number: ***

Called At&t on 10/to add the NBA package to my accountUpon speaking to of agents that day she explained to me that it was already added to my account on Oct I asked her who added itShe said since I had the package last year it was automatically added to my accountI said ok is it going to be like last year as those payments were installment paymentsShe stated no she needed to escalate it and call me backI became upset and stated I wanted to cancel my servicewell now all of a sudden I can be transferred and speak to someone elseShe transfers me to a women who answers the phone "hello" that is unproffessional!! So I asked if she had my account pulled up she said noI said well let me give you my account # she said no what do you need help with? I'm sorry!!! I explained the situationShe cant help nowso she transferred me to a 3rd agent!! By this time my blood is boiling something so simple is turning into min of phone tagSo I explain the situationH

Service Type: Residential ServiceAccount: XXX-XXX-XXXX XXXAccount: XXX-XXX-XXXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Moved in a new house in late JuneTried to get get Internet in new house transfered in my name and my telephone service from old house transferedMade all these request on same day in middle of JulyIt took two months to finally get these services working in my houseThen I start getting two bills in my name to two different addresses, not one being my old houseAlso, when I would call someone from my phone, the listing on their caller i.dwould have another woman's name along with my name.so, to the point, I received a letter at the end of last week song I owed $or they would cut my service offThree days later they cut it offI do not believe I owe them this money because I have made a payment every month and I never should have had service at more than one location at a

Service Type: Business ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Our business has attempted to switch from DSL internet to fiber optic three times this year and have been unsuccessful at this timeWe have asked our company provider to provide a vendor on-site to assist with the transfer on two of the three occasionsThe vendor did not arrive during the first attemptThe next time, the vendor contacted me the day before internet transfer to confirm appointmentThe vendor then called me today, December 8th, the day of transfer to notify me that he would be cancelling his scheduled appearanceHe stated that information in his order form was not available and due to this information, he would not come because "it would just be a mess and frustration for me and you." I attempted to contact our company provider representativeShe did not answer and resulted

This company has shown zero integrity in the way it has communicatedConflicting information and not doing what they said they would
On 6/28/i contacted an AT&T representative via chat to ask about the best deal I could get
In the chat I specified that I needed channels ESPN and NBATV after which he presented me witha $80/month deal for Internet and TVI asked if this would include my desired channels, he said yes.He confirmed this more than once during the chatWe placed the order and set an installation date for 7/15/
7/14/ ( Friday)
9:am: I called in to verify pricing and terms of the contractI reached an outsourced agent that told me she could not tell me how much my bill would be until after installation?
Eventually she transferred me to a man in billing who told me the contract was for 2yrs but the
promotion was for yearAfter the first year, I would be charged $150+ per monthI immediately asked for the order to be cancelledI was told the order w

Never received the Reward Claim Letter for ATT U-verse intenet
Account: ***
Service: Internet (Bundle Discount with Reward Card)
Dates contacted ATT Reward Center and Customer Service Dept
1) Nov - Dec :
a) Customer service- Offered $credit for my trouble
b) Rewards Center - Toll free# always busyContacted via chatNo resolution offeredInstead asked to contact customer service
2) 01/19/January
a) Rewards Center - Toll free never got thru at mins
b) Reward Center Chat - Been told nothing they could doAsked to contact customer service
c) Customer Service - Toll Free - Been told nothing they could do
d) Customer Account Retention - Been told to contact Rewards center which I already didThey said they can't do anything either
I have not received the reward claim letter for ATT U-Verse Internet service that I signed up for in April
After contacting rewards center twice I have been told the reward cla

Service Type: Residential ServiceAccount: XXXXXXXXXXXAccount: XXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had a appointment schedule on 9/from 9-to install service I cancel my other service provider and paid the termination fee.at this time me son is ill and has breathing issue and I need a house phone so I can be contacted if I am at work by the babysitterI called at to give the best number to call me to advised when the tech is on the way so I can leave work to meet themThe rep per the notes did not updated the correct system When I check my phone I saw the call and I call the tech back and he said no number was in fileI called back someone corrected the number and set apt for 11-I did not get a call on the correct number so I guess they call the other number again the rep said they must did not look in the notesNow they are telling me I have to wait until Saturday which is n

Service Type: Residential ServiceAccount: NXXXXXXAccount: NXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Over the phone I entered into a contract with At&t to get home service back on 08/03/I was charged $and they said the phone would be on by 08/06/(order #NXXXXXX)Well it was not on by morning, and so I called back on 08/07/and got transferred to people over the course of 1/hoursFinally the lady said she would call back to setup another date to come turn on (never heard from them), so I called back on 08/08/and they said the order had been cancelled (why I don't konw)Well they set me up yet another order, and a different turn on date of 08/13/(order #NXXXXXX)Well as of 08/13/the phone has yet to be turned on and so I call back on 08/14/and this time after being transferred to people and hours later, I'm now told that I have to get permission from a 3rd party (

AT&T ported my number to another company without my consent It happened on June 23, and they have not reconnected the line as of Aug 2, I have had at least conversations with representatives who say they are going to do something and nothing happens nor do I hear from them again I have a medical device connected to this line which sends info to my doctor and it means nothing to them I would have to say that AT&T's service is one notch below a can and string system Very, very poor customer interface

And at&t will make it hard to get internet for low income family,
I try to get access from at&t low income, And at&t will make it hard to get internet for low income family, But at&t will promise in a merger to happen it will HELP low income family to be able to get internet access, Why can't we have smaller business in all area to offer internet so we can't be run over from the Big Company like AT&T? I get SNAP my card call 1-800-997-to get my BalanceThis program don't work and just a front,

I had bundled service with AT&T-i had to move because the landlord wanted to sell the house we were living infound a different home to rent - informed AT&T requesting a transfer of service to the new addressthe representative told me service was not available at this addressI called on different occasions and got the same response every time so I signed up with Comcastnow AT&T wants to charge me all types of fees and charges with the last bill showing a balance of $If they do not have service available than it is not my faulti had no chooice but to disconnect

Service Type: Residential ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1All this stems from Juan who was in charge of running a AT&T phone line to my house from County Road approximately; with a gas powered hole diggerHe did not replace the portion that was cut; he replaced yards of it, with a type of pipe that no plumber recognizesLast time I called AT&T to fix it; they accused me of lying to them about the location of the broken pipeWhen I went out there to see why AT&T broke my water pipe years ago; this guy had yards of pipeI believe he replaced the whole pipe and reconnected it many times, not just in one place, but in multiple placesMy problem has always been *** has never been able to be contacted; everI can tell you for sure he does not speak EnglishPlease feel free to contact AT&T on my behalfTrying to contact AT&T ab

At&t wireless never been refund to me so long time make me angrythat's my account ***I believe they stole my money from me also At&t wireless really greedy!
At&t wireless is A+ is not realI never again goodbye At&t wireless

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T told me that I would receive free installation because of a past complaint I explained this to AT&T when I signed back up and they assured me that it would be checked into and handled We made agreements about bills and services over the phone I am being charged for fees and services I did not agree to and was not informed about
I brought this to customer service and they have refused to verify phone conversations or even to check them I have been denied communication with anyone willing and able to address the original verbal contract
AT&T has admitted to me that they gave misinformation I can prove this
Product_Or_Service: Internet service
Account_Number: XXXXXXXXX

I stupidly believed the sales rep that sold me on switching from *** (where my bill was little too high but service was good) to AT&T UverseHe showed me a package that was higher up than the one he signed me up for, falsely promising me more channels at a lower rateI could have canceled the service before hours had passed but I didn't want to go through another service interruption and possible fee by having *** hook me back upI decided to keep the new service with AT&T and resolve the initial conflictBut I was basically forced into paying more to get the actual package I was soldHe did say he would throw in more $AT&T Visa Rewards cards, on top of the one offered in the promotion I signed up forUnfortunately I had to call customer service to get them mailed to me after about monthThey had no intention of sending those extra rewards cards to me until I asked for themThen when I tried to pay my bill using a rewards card, I found that you can't use it to pay onlineYou can call and pay using one but they charge you $to do it that wayCome to find out, the only way you can use the AT&T Visa Rewards Cards (with no fee I hope) is to drive to a store and pay with it thereI wouldn't be surprised if they tried to charge me for using it there tooEarlier, on the phone with customer service, trying to pay using the Rewards card, I asked to speak to a managerThey transferred me to the Escalation DepartmentShe said she could give my account a $credit, but I'd have to be transferred back to customer service to pay the bill and I would get charged the $feeThe fee and credit would cancel outOf course, I didn't want to do it that way but unless I wanted to drive to the store I had no other choiceAfter asking her if she would relate my complaint to her supervisor she asked for my telephone number and account number to give me the creditI gave it and she said my account didn't exist, which is complete and utter crapShe was mad that I was frustrated on the phone with her and the whole company and their inane process (or lack of) and pretended that my account didn't existWowI just told her I hoped she was proud of herself and hung upI am paying this last bill, in the store, using my rewards card and then getting rid of themWith *** being the only other choice, and AT&T merging with them, I guess I will have to cut the cable cordThanks AT&TYou suck

Service Type: Business ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1a few years back I had an account with Integra TelecomI also had an account with *** for WIFI internetThe telephone,fax,and computer were with Integra and locked price of $a month.The WIFI cost $
*** called and offered the same deal I had with Integra and internet for the same price with ***They said they would take care of Integra.They did not
*** lied about everything.Everything!
The last contract I agreed to was for $a month for the telephone,computer,fax plus another $for the internet(I never did get WIFI again)That means bills
That was what *** said they would combine
My first *** was for $My second *** is for $
I can not get Integra to carry me nowThey *** not set up an account
I am locked in with *** now and they ar