AT&T

I've had service since July It's now only October and I want to cancel it already as I've had to deal with issues since...well, JulyFrom (1)not setting my account up correctly with bundle pay and an attempt to send me two separate bills to (2)not cancelling my auto pay when requested to (3)mystery charges which results in a bill that I do not even recognized as mine because it's so much more that we discussed when I spent the hour and a half to set up the accountThis company must train reps to just say whatever you have to say to please the customer on the phone then do whatever the hell you want to do once they hang upNegative starKicking myself for getting into another contract with AT&TI knew betterThis is a disaster and I have many months left

IRRITATED Just spent minutes on the phone with a very SWEET lady about my WiFi issuesShe was so nice but I felt like I could have been training her on basic computer usage We walked through all the "basic" troubleshooting issues which I informed her I had already accomplished several times: Restart WiFi, plug in default WiFi infoSomehow this took minutes, lots of back and forth and putting me on hold She then transferred me to a "tech expect" who told me I needed to pay additional to have her services WOW, CLICK!! Hung up so fast I couldn't even time it I will be moving on from ATT

AT&T lied about price on DTV & Internet, stating my bill would not change for yearsAfter a year price doubledNow telling me I have a contract?
Called September to receive information on AT&T internet serviceWas told by the representative they now owned Direct TV and they could bundle my service for a set priceI've been duped before so proceeded to ask times if my price would change and if I could cancel anytimeWas told my price would not change for years on anything and that I could cancel when I wanted
I have the representatives name wrote down and even put the phone on speaker so my wife could hearAgain, I asked times and was given the same answer each time
year later, my price doubledI called in on separate occasions to try and find someone that would help me correct the situation, but everyone told me the same thing and that it was only a year guaranteeIt made it even more difficult that the reps from AT&T couldn't help with DTV questions

Service Type Residential ServicebrAccount XXXXXXXXXbrAccount XXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrBack in dec or jan I called in and wanted to downgrade my service to a basic cable bundle and inet promotionThe bundle I agreed to was roughly 83month The rep was very nice and worked with me on setting upThey only were able to come out to fix TV with hour period during work hours which I scheduled around The rep came out and downgraded my service It worked for the remainder of that day and then stopped working I couldn39t take off work and had a lot of things going on and wasn39t able to spend forever on the phone waiting for a rep or schedule during work hours time to take off So from Jan-AprilMay I had no TV service My husband called the rep and she was rude and would not work with us on a solutionShe upped my bill and downgraded my inet in order to fix the servic
Product_Or_Service: Basic cable/Inet

Signed up for service on Aug1st installation 9/7, no call..no show, again 9/So I called supportAfter calls different departments I was told no equipmentWth how you run out of equipmentFinally got service on 9/and new equipment dont workIve spent countless hours on phone with supportThats another issue in itselfAt&t sucks ***I will go back to cableIm in Houston, run use Xfinity or stream serviceNo At&T run run runIm cancelling as we speak

This is my second letter to the Revdex.comI filed a complaint on Aug.11,2017,and the Revdex.com notified AT&T of the letter, and at&t got back with me and we talked about the problem I have with them, and was told that my bill was fine, that I only owed centsThat they would restore my servicesNow I get up to go to work today and my phone/internet/tv is disconnected again
I call at&t to find out why they disconnected me again, was told the computer shut me off, that the system thinks I owe This isn't the case, I am owed 447.,that I owe centsAfter an hour of trying to find the right person to talk to at at&t I get my services restored, and I was told yet again that I only owe
I am complaining to the Revdex.com about this againI am very unhappy with AT&T right now, I wish they would straiten my bill out once and for all, and quit shutting off my services over the credit they owe me
Product_Or_Service: Samsung /S7/
Account_Number: ***

In February, we switched our calling plan from a 2GB shared with rollover to a 5GB shared plan The representative explicitly told us (multiple times) our monthly fee would not go up with the change in data plan because of $credit with auto-payment Our conversation was with Jason on Feb 25th However, the next monthly bill went upWhen my husband called to follow up, they told us it's just this month because of the adjustment However, months later it still did not go back to our original payment amount I called to follow up and AT&T representative Robert would never really answer my question of "why is our monthly fee is still higher than before and not the same fee that we were told it would be when we switched plans?" He simply tried to up sell Direct TV service insteadHe even lied to me that there was no record of my husband calling previously I asked Robert to retrieve the phone recording from the initial plan change conversation but he indicated those were for training purpose only After being on the phone for hr min he finally said he could offer us a $credit, just to get me off the phoneHe didn't resolve our issue nor offer an apologyWe are worn out dealing with AT&T's shoddy customer service; they are always long, unproductive conversations and the company does not take responsibility for their advertisements I'm not sure how they get by running a business like this

I am filing a complaint about AT&T I have service with them for TV Phone and InternetI called on 01-03-about when my contract would expireI spoke with Joshua D***, AT&T Loyalty GroupI was informed that if I returned receivers my bill would be reduced and my new bill would be $I asked for a email confirmation about this conversationI did not receive the emailI call in on 01-04-and I speak with Richie employee # RA *** so I was told as the conversation continued I asked to speak to his supervisor who REFUSED to get on the phone Alfred Employee # *** who has the SAME EMPLOYEE # has Gregg who finally got on the phone a continued to LIE about everythingWhen I questioned him about his employee # being the same he could not answer the questionI do not understand how the FCC allows this DECEPTIVE BUSINESS to operate like thisI only called in to check about my service and when it was going to end so I could adjust my service to fit my needs, What I have learned is that AT&T have employees that are instructed to LIE to customers from employee #sI have NO Recourse but to stop paying this corrupt organizationHopefully you will follow up on this complaintI am sure I am not alone with the LYING that AT&T is allowed to doTo sum it up I was told if I returned receivers my bill would be reduced to $from $

*** must be the Company from *** We ordered business landlines and cell phone service Their system keeps dropping our Installation dates and saying work was completed over a month ago, even after I have called times and re-established the installation date
Operators take FOREVER to get on the line, and then can't help and roll you to an automated number that also takes FOREVER to connect you to someone who can't help you
This company is wretched to deal with, and I wish we had another option here in Alabama

Service Type Residential ServicebrAccount XXXXXXXXXbrAccount XXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrOn March 24th I called to have my services moved from one residential address to another The ATampT rep initiated a move order and explained that part of my promotion as an existing customer renewing my contract for years with the order would be to have the installation fee waived During the weekend of the installation the move order was somehow canceled on ATampT39s end and I was required to the order The rep who handled the second order explained that she was unable to waive the installation fee and that they would offer me a gift card to offset the installation fee I agreed to the terms After billing cycles I had not received the card and had contacted customer service through chat and phone The first couple of contacts the rep explained the Vis
Product_Or_Service: Phone/Internet Service

Horrible serviceI switch from the DSL internet to the fiber optic internetI was still being charged for the DSL after it was disconnectedI called AT&T multiple times to address the issueI was recently told by customer service to wait it out til the next bill arrives to get the adjusted bill and it would be canceledI recieved a call from the debt collectors on 7/24/wanting to collect the balance on the account on top of their $feeThis was horrible customer service

My name is ***I have a account with AT&T since March 23, Today is April 10, I opened an account with At&t not even a month from today date and I am already enduring issues with prices that were promised to meIf your thinking of switching your service with AT&T or Direct TV don't do itshop around but don't take their services despite what is said to youI made numerous calls to the customer service representative and nothing seems to be rightI've spoken to Ashid, Vincent, Kenneth, Rawna, Audrey, Jackie and a supervisor today by the name of GladysThat's a matter of people in less then weeksShe assured me that my bill would be what was promised to me at the beginning of our conversation when I opened the account with themDon't do itIf your thinking of switching!!!!!!!!!

I have had att for two months and I did not agree to have them take from my account, since they signed me up for direct payment and could not get it they cut off my service I owe 88cents on my bill and they won't restore my servicethis is so inconvenient and stupid I need to go with a different company I never received anything saying I had to pay by cash only I spoke to a representive earlier and asked what was it that I owed so I can pay they said nothing about paying with cash, haven't received an email or anythingI want to to reimburse for my inconvenience of no service, constantly on the phone explaining that I didn't sign up for direct paymenta week of device free!

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Frustrated beyond belifeAtt owns the lines that run to my houseWe are miles where the internet upgradea stoppedThey have been telling people on our street for years that they will look into itWe just moved here We bought from an older lady who had no intrest in the internetFineWe try and set service up get told not in our areaThe tech on the phone said they could work around this by installing security system They run on fiber lines just like the internetLIES!
It is beyond frustrating as another company can't come in and offer service due to them owning the linesIt is a monopolyon the service capabilitiesI have to go to starbucks to do my classes, run my business and moreIn it should not be this difficult to get internet serviceWhile it is a small farm tow

I signed up for ATT U verse with internet on 7/3/with an installation date of 7/7/We were told that we are getting $visa gift cards, day money back guarantee, 1st receiver free and $10/month for all additional receivers and no installation/receiver feesWe were originally quoted $for receivers, internetand Ufamily*** (sales agent)
In the process of signing up he noticed we only had one TV at the timeSince we had the day money back guarantee he told us to start with DVRIf we like it call before the days is up and add the second DVR for $10/month and no additional fees (installation/receiver)I called to have the 2nd receiver add, which was installed on 8/3/When it was added the lady informed me that there was going to be a and 49$ charge for the additionI explained to her what *** statedShe told me that she is unable to waive the charges at her levelShe told me to call back once the bill is generated to have them lo

ATT trucks dug a hole in my yard weeks ago, dug a hole in a neighbors yard weeks ago, worked on the hole for weeks and left it alone for the last weekduring the work I noticed my yard going brownCome to find out, when they staked off the hole, they severed a sprinkler pipeSo now my yard is brown, my water bill is running through the roof cus of the open pipe AND their promise to fix the pipe after notifying them has yet to happenI notified the workers about 7-days ago of the broken pipe and broken promises followedI called ATT and was hung up on, transferred around, transferred to DirectTV only to be told no one can help me cus I don't have an ATT accountI did not initiate the work as all my home's services were working fineAll I see is the work being done and no resolutionThere has been workers at that sight at least times digging and damaging my yard over the past year without any ask other than a threat for suit if I didn't cut the bushes away from the box

AT&T CHARGED ME A DISBLED PERSON $FOR A MODEM AND $FOR A MNTH
WHEN I SIGNE DUP FOR SERVICES THEY TOLD ME FREE INSTALLMENTS AND ETC, AND MIAMI WENT THREW HURRICANE IRMA AHD CHRAGED ME FOR SERVISES NOT ANY GOOD OR NEEDED
Product_Or_Service: Kyocera /nu/AT&T
Account_Number: ***

This company is a nightmareI have canceled DIRECTV and AT&T services They have billed me again this month I have called timesI have been assured that accounts have been canceled to get billed again two months later I have canceled my credit card so the automatic payments would stopUnfortunately chase a allows automatic payments to come through days after you canceled the credit cardThey are back againI finally had to notify my credit card company to not except charges from them anymore and they attempted to charge me again this month Help

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I began having problems with AT&T after I went paperless which began my problems At & T service tech had to come out to my home to find out I had problems with my outside wiring; well this lead to AT&T changing my internet services from $a month to $a month because they said that I would be getting faster and better service; which is not true because my internet service is slower and not only that my ground line for my home was changed to wireless service because the tech said that by AT&T will be wireless; but I told him I wanted to keep my ground phone which I was ignored because the following month I find out that I have U-verse and my bill is not $anymore but $ I feel like this is fraud but I am only the consumer right! Due to months of complaining every month

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Over one week I have tried to change account services and have spoken to numerous customer service agents to include *** in the Office of the President AT&T to no availAll that I need to do is change services that I have I have been hung up on no calls back to me as promised and cant do anything to help to include the internet service at&t provides I am unable to accomplish anything with at&t