AT&T

Signed up for $bundle services in Jan Price was supposed to be locked in for years has been $to $a month
Contacted AT&T in Jan 16, agreed to year price lock account *** for internet, tv,an d home phone for $month The bills I have paid have averaged about $a month for over a year Contacted customer service online on Jun 17, told by *** & *** (customer service reps) that a supervisor would call, no calls received Contacted customer service again, talked to *** and explained situation *** stated "You should cancel service, tell them you moved out of the country, and start a new account, but no money will be refunded The cost would be $a month." The account was not set up correctly from the beginning, I called twice and did not receive satisfaction I am retired and cannot afford the current price of $a month for the next year Bottom line is I was not given the deal that I signed up for and they have not rectifie

I have spent multiple hours/days on the phone with AT&T After hanging up, each time I
"think" the billing issue is resolved But alas, I get a new bill and they have not corrected their system It is beyond frustrating that this company is not penalized for its horrible customer service, lack of ethical business practices and billings

I manage an apartment community with phone linesIn October, our services were cut off because payment had not yet been receivedI made the payment over the phone, and the rep assisting me explained that we were not in a contract and she could save me money by bundling our lines and adding tablets for an all for less planEver since this change was made, our accounts have been a disasterFrom October through December, I called AT&T roughly times because our two accounts were converted to accounts, which were later disappearingPayments would then not be received because accounts changedIt was a disaster, but eventually resolved, or so I thought
In April, of my lines and their associated account disappearedI was told this account was actually deactivated back in December 2017, yet all lines were still in working order I have been working with multiple specialists since, and no one can seem to restore these lines to an account that are all still workingI am constantly having orders cancelled without reps reaching out to meWithout exaggerating, I have had to reach out to AT&T roughly times to attempt to make repairsWe can not make long distance calls at this time, set up call forwarding, or add our answering service, because there is no accountIf you all up my calls, they would total TWO DAYS worth of being on the phone with AT&T
All I am asking is that my WORKING LINES be added to an account and the appropriate features be restoredAT&T is a phone company that seems like it has no idea what is going onI am currently trying to call in and have been waiting for minutes and second just to be connected to someone

I terminated my service in June and was charged an early termination fee of $plus tax When I signed up for my service in December I never was told that I was under a contract and that there would be an early termination fee They claim I was told and sent an email I know that I was not told about this So my complaint is that AT&T doesn't tell you about the contract and the early termination fee over the phone but then puts it in the email they send once you are a customer I have tried to talk to supervisors and the people that I talk to on the phone said that a supervisor will call in to business days but they never do
Product_Or_Service: Internet/Phone
Account_Number: ***

Bait and switch complaintSigned up for new goods and services-but in the end-have about the same as did before but now paying more
On November 12-went to local AT&T dealer to add wife to policy, get a new phoneWhile there-was told that if I bundled phone, security system, and new direc tv-would save lot of money that I currently pay and get a new iPhoneI already had uverse but was willing as would save >dollars a monthI had security system installed-extra in goods needed to update my home and tried to get directv at home-but not able secondary to trein the end-now paying even more for services than wantI went back to store and was told they could not do anything about it and directed me to call-which I did and spent hours on the phobe told that digital life is not associated with any bundle they have (which is the opposite of what I was told-) ad that they could knock off $a month from internet bill and get months free hboOverall, I am c

Service keeps getting interrupted d/t new neighbors getting new service and they put it on our line
The account number I listed is actually the phone mumber associated with the account because I can't get on line to get the number because we have no internet service because it is through AT&TWe switched to AT&T thinking we were getting a better service and priceA few months ago, we got a new neighborWhen they were getting their service connected, they put their new connection on ours and disconnected our service, which was verified by AT&T, unfortunately, this was after we had purchased a $fight on on-demand and had bought tons of food and invited several people over for the fightAfter talking to the customer service rep, they could not send anyone out for daysThey did refund the $but we were never compensated for the days of no service and we had to cancel our party and was out all the money for the food we had purchasedSo, that happened less than a year ago,

- On 12/16/2015, I called AT&T to combine statements for AT&T and DirectTVThe agent named ** set up a new account for AT&T/DirecTV
- Then AT&T sent to me a new modem and set appointment for the technician named ** coming for installationI told him that I did have my own modem and it was working and why I had to replace itThe technician suggested me return the modem and keep the current one
- On 02/06/2016, I returned the modem via *** Tracking system indicated that AT&T already received the modem
- On 03/07/16, I called AT&T at 6:00PM and talked to ** I told her that $equipment fee should be removed from my account because I returned the modemAfter more than an hour of talking on phone, transferred back and forth, $was credited
- With the same issue, on 04/07/16, I called AT&T at 6:20PM and talked to ** She was nice to help me and created a case *** She said the equipment fee $would be removed permanently
However, it is not removed
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WORST CUSTOMER SERVICE.THEY MAKE YOU WAIT MINUTES TO RESOLVE AN ISSUE
WHICH THEY ARE INCAPABLE TO DO.I UNFORTUNATELY HAVE INTERNET,LANDLINE PHONE AND UVERSE TV.THE SERVICE IS HORRIBLE ON ALL .IN ONE YEAR I HAVE HAD AT LEAST TECHNICAL ISSUES WITH ALL SERVICES WHICH THEY TEMPORARILY
RESOLVE THEN THE SAME ISSUES ARISE AGAIN.AT MY WITS END WITH THEM

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 19/6/2016-Reactivated an account from suspension when I moved from Oklahoma to Florida
April 2017-Resuspended account when I moved from Fort Walton Beach Florida to Navarre FloridaI was told I could put the account back into suspension and when my contract was up I could call and cancel without charges10/12/- Spoke with Agent ID *** when I received a notice my account was going off of suspensionI asked for my account to be canceled and was told it would be closed but that I would owe an early termination fee of $I was on the phone for quite sometime explaining I was told I could cancel at no charge and to look up the notes in the system or review the recorded conversationThey were to send me instructions to return equipment and final billing for the termination fee which I did

I had cell phone service from AT&T some 7-years agoI canceled service, yet continued to be billedDespite several calls, letters, At&T (or the service to which they sold the debt) continues to report this on my credit reportI have never since and never will use AT&T for ANYTHING

I am currently in a year contract where it explicitly states I have a guaranteed price for the years of my contractI just received my Dec-Jan bill and they raised my ratesI called AT&T and they stated that they had a rate increase for all their base packages and they are allowed to raise those rates even if I have a contractI stated that I was not informed of these terms and did not agree they had that right within a contract periodThey would not change my rates back to what I agreed to
Product_Or_Service: AT&T Uverse and internet
Account_Number: XXXXXXXXX

I called Direct TV with an advertisement saying it was ATT, monthly for cable, internet, and phone, local and long distancemy bill is
I called 2/5/to switch over to save money as the company I was using was getting to expensiveI had an advertisement in the mail from Direct TV/ATT for monthly, I was also told there would be a connection feeDirect TV came to my home and connected their partThe techs used a broken wire to connect the living room tv, I went to get a different cable from my old box, they were all gone, the techs had stolen themI told Direct that I did not want them back in my homeI was then told by ATT to get a modem/Router, I went and got what they told me too and proceeded to connect itI did not work, calls later I was finally told that it was not compatible, that I needed to buy theirsI was told it was 100.00, I bought it, it was supposed to arrived on the 8th of March, it did notI kept trying to call and got nowhere w

Sudden increase in bill by over $per month
I have been with att for years and last month my bill jumped over $When I called for help I was advised that my promotion expired and I can expect this new amountI asked if they could work something out due to time of relationship and was advised that they would lower my bill if I agreed to have a satellite installedI find this insulting to my intelligence due to the public knowledge that the wireless cable and internet service that I have now being far superior to outdated service via satelliteI am in business management and it appears that ATT offered great deals to gain customers such as myself and then during their acquisition of direct tv they decided to cut costs they would simply push lower paying contracts into either higher bills with same service or lower bills with second rate service via satelliteSHAME ON ATT for underestimating the intelligence of the public and shame on you for not retaining my business

Service Type: Business ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I'm a small business owner who has had the same telephone number for almost years with AT&TI recently moved on March 1, only minutes away and AT&T would not allow me to keep the same business phone number! I cater to the "working women" who doesn't have time to stop and write down a new number! I have unsuccessfully tried on countless occasions to get AT&T to restore give me the number back! I was initially told that I would have to pay a $fee per month to keep the number! I thought it was rather ridiculous to pay for a number twice! At this point, they changed it! I was then told that it could be ported to a cell phone or a home phone which would include a modem that I could use for a business line! I then decided to go with the modem/home idea! I have been waiting for weeks for thi

Worst customer service everIf zero stars were availaibile that should be an optionI find it hard to believe that they have an A+ rating - it must be wrongDirect TV cannot solve an issue and have falsified info, contracts, billing scamsThey should be run out of town

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Several months ago my $a month phone and DSL bill shot up to over $I have very bad DSL serviceOften it does not work or is so slow it takes several minutes to reach a websiteIt constantly goes in and out so I cannot live-stream anythingI do not use my home phone except to pay billsIt receives over spam and telemarketing calls a weekpercent of incoming calls are spammers who call multiple times a dayI have asked to cancel phone and keep the very slow (Ultra Fast - ha!!) DSL but am told it would cost more money if I got rid of the phone, so I keep the phone
That said, my original bill was for the phone, for internetOver the years it keeps risingi get special deals and am grateful, but I called three months ago renegotiating the priceWe got the price

I had a sales rep knock on my door on 12/- caught me at a weak moment so I agreed to switch service from Spectrum to ATT for internet & Direct TV for televisionTechnicians from both companies came out to install on 12/so I'd had internet for all of days and then, midway through the day yesterday, my internet account was CANCELLEDDespite talking to different people (Jem, Patrick, Omar, Mark), spending 1.5+ hours on the phone, and being hung up on by Omar (***), NOBODY could seem to tell me why or how this happenedOmar PROMISED me that my service would be turned back on within 'minutes'I refused to terminate the call until the internet was back up, since (again), it was only going to take a few minutesHe refused to stay on the line with me until my issue was resolved so I asked to speak with his manager - he told me the manager's name was Eduardo and then the call was immediately terminated (translation: I got hung up on)When I called back minutes later, which should have been long enough for the internet issue to be resolved and wasn't, I got someone named Mark who FIRST told me there was no indication that internet should be working, only that the account was cancelledAfter I demanded to speak with a manager, he put me on hold, came back and said "Oh, my mistake, I see notes from Omar that your service should be turned back on TOMORROW"After much back-and-forth, and again demanding to speak with a manager, Mark told me that he'd go ahead and 'expedite' getting my internet turned back on since this 'wasn't my fault', and that it should be turned back on by EOD (this was at 6pm last night)I then, for a THIRD TIME on this particular call, asked to speak with a managerHe said his manager, Chota, was wrapping up a call and would call me back in minutesI offered to stay on the line and he said no, she would call me back IN MINUTES
DOES ANYONE THINK I'VE GOTTEN A FOLLOW UP CALL?
For all of those reading this post, do yourself a favor and AVOID AT&T at all cost
Again, after having internet service for ONLY days, AT&T somehow managed to cancel my account and then could provide ZERO explanation as to why or how this happened

I have fought with AT&T for years now about getting me a set billThey will go up, I will have to call or chat, they will bring it down the next month, then the next month it will go back upIt have been a cycleToday I was chatting with someone named Daniel B, He then decided to call me, told me his name was Vaughn (or something that sounded like Vaughn)I could not understand anything he was sayingi told him to put in writing what he was correcting so that I can have proofIm so tired of this up and down with AT&T

I upgraded my internet and satellite service to a bundle package with a year contract I cancelled my DSL line when I bundled I was billed for both services for months The first month I called I was told it could take billing cycles The next month when I received a bill for months I again called and was assured service had been cancelled I continued to receive bills, calling every month only to be told it was taken care of I now have a notice for collections for the months of double billing Navigating their phone system is impossible, with the number listed on the billing as not even being the department I need, transferred numbers times before finally talking to someone who assured me it was taken care of OBVIOUSLY it has not

ATT's Lex A*** from ATT's Downtown Los Angeles store was terrific He orchestrated a new phone for our family while we traveling He went WAY out of his way to make sure we were handled properly and courteously
Thank you LEX!