AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had set up AT & T phone service for my brother in an assisted living homeI was told that the cheapest way to setup unlimited calling was to do it over the internet
I told them I didn't want internet service, but accepted their insistence that it was the cheapest way to provide the phone service
When cancelling the service I was told their would be an account credit as the service was paid in advance
When I received the ***, there was a $cancellation chargeWe I called to complain about the cancellation fee, I was told by the first representative that I talked to that the cancellation fee would have been explained verbally by the representative I talked to on the phone to order the serviceIt was notWhen I asked for something I signed or to listen to a tape where that was exp

Unable to delete hacked account putting my personal information at risk for exploitation
I just learned that my at&t email account associated with the AT&T online account profile has been hacked After spending several hours both on my own and with two agents, I'm unable to delete the account The only advise I get is change the password Which I have already done, but feel is inadequate in protecting my personal information I requested that they delete this account and assign a new email to associate with the profile I've already created a new email account to use but they are unable to help me In my most recent chat, I'm informed that only way to be able to delete this account is if I cancel all my services with them In the mean while I've learned that my account is being used for sending massive amount of spam mails and creating Uber account I'm already taking action to remove all my services with ATT For resolution I'd like my all my email accounts associated with A

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have an outstanding bill that is now in collections that I do not owe and I have tried and tried to talk to them They keep telling me they will take care of it but do not I was charged erroneously for installation of internet for ten minutes in my home to connect I was not told there would be a charge and it was supposed to be free Not only that they claim I did not pay my bill and I can show where every month there was an auto pay taken out of my credit card for the monthly bill I have called at least times and I get nowhere Please please help me

I recently installed AT&T internet at my home, then cancelled the service on the 29th dayNow I am getting a early termination fee of $even though my terms of service stated I had days to cancel
And'
The install took three attempts ? three appointments where I had to be homeTechnicians had the wrong equipment (on two occasions) and were incompetent
AT&T would not honor a VISA gift card of $30, even though I paid the $installation charge
When I cancelled AT&T internet to my home I explained to the person on the phone I had days to terminate
AT&T added the $termination fee to my wireless account, then cut-off my wireless service for two days for non paymentI have had wireless service for about years and paid my bill on time
Customer service is horribleThe fourth attempt to get this resolved, resulted in I being told to call a Retention Department to get the $returnedInstead I want someone at AT&T to reach out to me for a change
I have to do all

In June 2017, I called ATT with a service problem...The lady I spoke with said that the problem is with the copper line, she convinced me to switch over to u-verse I agree, come to find out it is not u-verse at all but just another type of line To make a long story short, I have had dozens of calls to technical services, technicians that have come to fix the problem Each one telling me what the prior tech did incorrectly Finally a senior tech came out in Nov and he installed a new line and gave me his phone number to call him if there were any problems I have called and texted and no answer I still have the problem that calls are dropped and not only is the landline affected but suddenly I cannot get good cell phone reception He installed the line which comes out of a box on the side of my home and this line runs down my sidewalk to the neighborhood sidewalk, down into a sewer up the sewer and down the street along the curb and hooked up to a att box three houses down t

Service Type: Residential ServiceAccount: ***Account: ***Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for DirecTV NOW back in November on the day the service was launchedAs part of the launch promotion it was advertised that I would have the promotional rate of $per month for the life of my accountIt was stated that the only way I would incur a change in price was if I cancelled my service and signed you again later, changed my plan, or accepted a different promotionI have done none of those and I was recently notified that my rate was going to increase by $bringing the total to $While it's not a huge increase, it was not what I agreed to when I signed upI was promised a lifetime promotion and I expext *** to honor their word
Product_Or_Service: DirecTV NOW
Account_Number: ***

Had AT&T t.v Got a quote to add internet and phone Even got an account summary detailing my new charges But now they won't honor what the account summary says my bill will be

Service Type: Residential ServiceAccount: XXXXXXXXX Account: XXXXXXXXX Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Dear Sir or Madam:
I am a victim of identity theft and am writing to dispute the item on my credit report resulting from the crime
SW Credit Systems L.P#*** associated with a fraudulent account opened in Florida with my name and social security number through ***The account was opened in August and my credit report shows an account ending in*** which has been in collection since October I have had a fraud alert on my social security number for over years nowI have never been to Florida nor did I grant approval for the usage of my identity to open any additional accounts with ***This item I am disputing does not relate to any transactions that I have made or authorized*** would not furnish a balance statement on the disputed account under my name in FloridaYet, **

To Whom It May Concern:
My name is*** *** an live in Chico California
I am filing a complaint in reference to account number *** and also account number ***
I lived in Santa Rosa CA and had a bundled deal with AT&T that started in January of This is account number *** We had this account with no billing issues until we sold our house and moved to Chico California in August
Services were transferred to Chico California, but because there was an issue with us getting high speed internet (not available in our area at ***) the bundle was unbundled
I continued making regular payments online thinking that everything was being paid I would go to my directv account and it would say balance -$
AT&T never updated my accounts My old account that is closed continues to pop up and when I try to create a new account, (***) it will not let me It tells me it cannot create a new account

I'm trying to get in contact with someone with the authority to fix the multiple problems with my accountThere are too many issues to address here
After being fed up with AT&T service for so long and paying $a month (for the past years up until early July) we decided that it was no longer worth our time, frustration and money to be paying for a service that was most of the time non-existentJuly 2nd I called to cancel our AT&T serviceHowever after much research I had found that we didn't really have many options in our area for internet/televisionSo I called and spoke with a nice lady, who upon hearing I wanted to end our contract with AT&T offered me a Bundle for $a month for Television (ULTIMATE package through Direct TV) and internet (MBPS) as well as a home phone service (that we didn't even want or need) however she suggested adding it to the bundle to make the prices go down and just canceling the phone service at the beginning of OctThe lady said t

I got a Internet service issueSo the customer representative & service representative said they will waive the chargesBut I was charged
I got a Internet service from At&T & within a week it stopped workingSo customer service said they will send out the technician to fix the issues
And the customer representative & service representative said they will waive the chargesBut I was charged
When I signed the document the service technician showed $& he ensure I won't get charge for that
But now i'm seeing two charges in the name of,
Dispatch on Demand $
Phone Jack Installation $
I'm not aware of this chargesThis is not fair at all
Its completely cheating
Please help to resolve this issue

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0Very stressing time waiting over 45'fays for my refund and knowone cares

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1*** is billing me for services they did offer in my area They offered internet services alo with Direct TV but this was not the truth.They only offered Direct TV services and not internet services as they promisedI returned all equipment and cancelled Direct TV since they wanted to charge me over $more for just ha ving Direct TV Direct TV which is under the *** contract owes me $credit but they are witholding my money because according to *** I owe them $137.80.I have contacted them at least Times since November and they either are either telling me that everything is resolved but is notThey keepcontinue sending me bills I have been told that my account was sent to the resolution dept and to call back on December 12, I called on that day and they said they had no rec

We were told by salesman ( door to door) that we could mirror two t.v.'s to save on billThat was not true, and we had to purchase more boxes adding to the billWe were also told we had days to reverse to time warner service, now we are told we had hoursOne of our phones is still not hooked upThere are problems with the reception twice in days timeThe connection was suppose to take a couple of hours, serviceman started at 9:and worked until 10:that night, still one phone not hooked upWe are very dissatisfiedI was told it would cost $to get out of this contract, even though we were told by door to door salesman we had days to change our minds
Product_Or_Service: direct t.v
Order_Number: not available
Account_Number: n/a

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On January 26th I activated a new service with AT&T for home Internet also calles U VerseThat day the seller talked to my husband and told us that we were supposed to get a $gift card for activating new service and also additional to that we were supposed to receive an additional $for paperless billingas of today April 19th we have not received the gift cardOn April 18th my husband called AT&T customer service and they informed us that the gift card was expired, we proceded to tell them that the gift card was NEVER received at our addressThe representative that talked to us referred us to the Reward center customer serviceI called them on April 19th 2016, and what they told me is that there is nothing they can do about itThat the reward card was expired and that we lost

To Whom It May ConcernThe only reason I switched from Xfinity Comcast to AT&T was because I wanted the wireless receiverI wanted the option to move my TV from one location to the nextA technician came out last Friday and completed an installationThe technician never explained anything and immediately went to drilling holes in my wall and installing cable outsideWhen he said he was done I began to ask him questions specifically about moving my TV and about where the phone jacks wereHe said I could move my TV but the modem had to stay connected to the TVAnd I needed to purchase a cordless phone and place it behind the TVOn Saturday I tried to move my TV but realized I could not due to the wires being connected to one wall and it would not allow me to disconnect to place it on the other wallI called customer service and had to explain times what I wanted and they did not understand but scheduled a technician to come out.Well today a technician came out and

How this company has an A+ rating is beyond me- Proof that money talks- the service here is aweful and the product is just as bad- the company is not together and noone knows what thje other departments are actually doing- Crooks is the best term for their opperationsDont expect any of the promises to be true from any employee here Good luck with customer service- if you can understand themThis is a definate stay away from company After you try to work with them and get things corrected while still paying monthly charges, nothing will be fixed and when you cancell early for them not coming through on their end they will charge you and will not remove it Wanted to give hem a negative star

Mislead, I have been dealing with this issue for over a year!

09/AT&T & Direct TV merge formed 12/plans sold by Aurora CO AT&T at $70-$80/month w/ (with) phone, TV, & NFL package, & all movie channelsDirect TV installed late on 1/6/in Boynton Beach Florida splitting account into w/o (without) plan & NFL at twice cost & cancel fees
Cancelled AT&T phone for bills over $w/o movies voiding yrcontracted rateAT&T apologized, removed balance & offered NFL package for NFL lossFraud! AT&T never honored original contract ( ART1, Sec10, US Constitution & ADA III) or this resolveThis AT&T resolved account was reversed months later with fees w/o notice in a credit report impeding a home buyingFTC report had it removed
SO, (***) Direct TV repeated fraud again; & was cut for CONTRACT BREACH by
voiding NFL, and any promised of correcting loss with NFL; The TV Bill increased over the onset contract rate for phone & TV;
AT&T's lies, retaliation, collection dam

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I was offered a month plan for a set price that started in January The price was to be the same for the month periodI received my new invoice and the price for "Internet Basic 6" went from $to $I was on a month promotion and the price was to remain the sameI believe the promotional price should remain until the end of this year I sent emails to *** and received automated responses that he was out of the officeI called on 8/17/and talked to *** and she said she would only be able to give me a credit for month, I asked to speak to a supervisor, was placed on hold for about minutes, the called disconnected, they never called me backI also needed service on my line, *** came to my house on Friday 8/17/ I gave him the information about the