AT&T

Today I paid to catch up my AT&T the amount $and to have my cable and internet back on because I must have internet on to call on my video phone in case something happens to me and my husband's health and I discovered more charges and saw $and I spoke different agent and said they said dollar fee added everyday and They did not tell me the LATE charges will charge everyday and it was unprofessional for them to do that and I am on disability income and part time job and I don't have a lot income to pay more feesI also had broken cable box had a replacement one they gave me in March I had to install it and will sent boxes back to AT&T and my service kept going off times due to cable box brokeThey cannot keep lying about bills and I did not get e mail or mail about the disconnection till I woke up at noon and they turned off my service couldn't call them or pay bill online and I had to use my phone pay AT&T on my cell phoneI cannot bel

I currently have AT&T DSL services and I have been trying to cancel service for a couple of hours and I keep being transferred to the "cancellation team" however no one is able to cancel the account for the following reasons: they thought I had a business account (I have a home account), was transferred to the UVerse department (I have DSL) then back to accounts/billing where I started After a dropped call and about two hours on the phone the service was finally cancelled Also, I am being told that the modem will not need to be returned however I am doubtful and expect to receive a bill While they ended up cancelling my service as requested I feel the practice of keeping the customer on hold, transferring departments and dropping calls is a method to keep the customer from following through with the cancellation
Product_Or_Service: AT&T DSL Home

I wish could rate zero starHorrible experience once we purchased a new phone, walked out of the store and realized that the phone is not workingFirst thought, the phone is dead(battery)We went homeplugged it to the charger, no sign of lifeCalled the store and was told to come back to the store for the further assistancewe get there and was told that since we walked out of the store with the phone we have to go apple store an file a claim through themon the way to the apple store we make phone call to the At&tThe representative, after consulting with her supervisor told us we should go back to the store and they must give us a new phoneSo here we are againWe are at the store, telling what we were told by At&t customer service, in response she tells us that it doesn't mater what we were told over the phone, she is not going to give us a new phone periodAfter we left the store for the 3rd time, I call back to the At&t and was told they need to exchange the phone and the 2nd option is that we have days to return/exchange the phone which this option was never mentioned to usI'm not getting into detail how we were treated by the store's representativesConclusion, Time spent hours and It's an ongoing battleStay tuned

Att has continuously lost my account information Suspends my account even when I have not been late (bill due that day) I set up an arrangement and they still shut my service down I was on the phone with them from am until 11:and they still have not been able to find my information/sending me to different departments
Product_Or_Service: Apple //Combined
Account_Number: XXX-XXX-XXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : ***r/>To Whom it may concern:
We contacted AT&T to set up a business account for cable and internet/servicesThey approved our account and said we qualified for a bundle with internet services trough At&T and cable through Direct TV (DTV)They sa time for installation of our internet at first and stated that the Direct TV installation is a separate install which was sfor about a week out
AT&T came out to set up our cable however we were still waiting for a confirmation of our DTV cable to be installedAfter we didn't hear back from them, we contacted At&T and they told us to contact DTVWe contacted DTV and they stated the due to an outstanding bill they were not able to install our cable
We questioned why the representative that sold us the bundle did not inform us at

My account number with *** isXXXXXXXX I had a *** the first days in August My *** is combined with Dierect TV, since *** bought them out I was out of town when my *** was due so I used an online address to mail my money to them It went to the Direct Tv's office Well even though the payment was sent and cashed I still had to pay my *** *** again($185.00) Now my payment for Sepyember is due and still the $that I sent has not been credited to my *** acct The check was made out to *** not Direct TV with my acct number on the check.(***) They have given me reference numbers, and a confirmation noAnd still no credit to my acct Everytime I call I get a run around and excuses Now my Septpayment is due for $and I probably have to pay againI am retired and cannot keep doing this

In April 2017, I went to the att store to hold a fax line to my apartments! The store is at this address: ***
The seller has issued me all the documents! Said that within days to my home will come a special device for faxing! As soon as I receive it, I can call customer support and activate the fax! I waited for this parcel days! times I called the support service, but no one could help me and said that I would turn again to the store! But since April the amount of accounts from att has increased, but the fax has not been connected! In June 2017, I went to this store again! Supervisor shop brought me an apology, said that there was some mistake and that within days I will connect a fax number! And he said that I will not pay installation fee because of inconveniences caused to me! But the next bill I included the cost for the installation! I addressed this problem with support! They told me that they can not help and that I would go to

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : I have always had issues with the internet service being slow and then not connecting at allI must?ve gone through dozens of, if not more, modems and numerous technicians come to my homeOne technician actually wanted to charge me $to fix the issue if the issue was ?inside the house?Another technician stated that a line needed to be replacedWe waited for them to come and they never came to change it outWe called again and a technician stated that the line had been replacedThe problem with our service persistedWe called again to the call center, which by this point had become routine, and they gave us the whole, it?s the modemThis was the common trend that we started to see with your companyA tech comes out, ?fixes the issue?The service goes out, we callThe rep st

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On August X XXXX I used the *** website via my mobile phone (not an *** phone) to order home internet and television serviceAccording to the website my home was already able to receive all services and an installation date of X-was madeOn X-no one showed up to installWhen I contacted they did not give a reason and rescheduled me for 8-Direct TV was installed 8-and they said they'd be back within days to place my satellite on a poleIt still has not been placed on a poleAlso that day I was told there was no fiber optic to my house (even though on 8-I was told there was) and a work order would be placedI was then rescheduled for today 9-(more than weeks since my initial order) and when the tech came to install today he said the fiber optic was laid but was not

The escalation department is incredibly slowThey also don't make any attempt to contact you at a time that is convenient for you I could not answer at the time they called because I was at workThey did not leave a voicemail or any means to return the call I called ATT back and they would not connect me to the escalation department I then found out the escalation department closed my case after one failed attempt to contact me They had to reopen my case which reset the to day wait timeI'm still waiting

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On March I had called AT&T Uverse for a promotion package since direct tv could not be installedI spoke with *** and she offered me everything I currently had but decreased the uto uand said for everything it would be $plus taxI received an email with my bill and the bill was $I called AT&T on 4-2-to find out whyI first spoke with *** and was transferred to *** in the retention department*** was trying to offer some promotions but I told her I was already given a promotion on 3-19-Per *** my uwas never decreased to uand she said there was no promotion for what I was given on March I asked to speak with a supervisor and she said one would have to call me backShe assured me I would get a call todayI waited 1/hrs and

This complaint is related to AT&T not correcting significant billing errors despite ample evidence
I signed up for AT&T bundle of services effective 8/8/Bundle includes landline, internet and Direct TV service for a fixed price for years
I was suppose to get months free trial of premium channels (HBO, Showtime, etc) when I signed up
I was also promised internet speeds of 12-MB download speed
What has happened since
My bill includes charges for the premium channels and needs to be removed / corrected
I'm being charged internet equipment fee which is not part of the bundle and needs to be removed / corrected1st bill didn't have that as evidence
Because of ongoing internet issues, AT&T reduced my internet speed down to Half of what I was promisedSo, I called AT&T customer service and they said because of that he was going to credit my monthly bill by $22/month for the life of the contract (years)He said he could only do for m

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I use AT&T for my cable and internetEvery month I have to review my billI cannot rely on AT&T to charge me accuratelyThe majority of the months I was with AT&T I had to contact them because of additional chargesI know they were faulty because every month, they would remove the charges, or credit me the amountThis was frustrating enoughHowever, my June bill I had enoughWhen I signed back up with them in Feb, I was told my bill would be about $a monthNot once has it been close to thatSo again, I contacted themI told them I wanted to cancel service and to send me a billMind you, I have no contract with AT&TThey said I couldn't cancel until I paidThey then suspended my service, for not paying, which is understandableHowever my problem is that they will continue to c

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I've been having issues since I changed addressesI've tried to be patient but I really have had enoughA quick look at my account and you can see the hose of problems from static IP, to moving, disconcerting, new acoount and reconnecting to billing and more!!! I receive receivers at no monthly charges this is something that was granted to me by ATT and the Office of the President years ago for compensation for months of issues I had years agoRecently I moved and after a few tries ATT honored all but one receiver, it's still stuck on a yearly promotion and not until the year as promisedIt's a simple change to continue the promo of sorts but each month I have to call in and jump through hoops to get credit for the receiver charge
Also I have to pay for static IP of $just to g

I called in January to cancel direct tv service which was grantedThe next week I was contacted by their customer loyalty department saying he could get my bill lowered to $per monthLong story short, he said he was able to get it to $per month for direct tv service and my att internet service (which I never disconnected) would remain $per month, so after taxes I would be looking at approximately $per monthI asked do I still have to pay the previous balance of the $he said no you have $in credits, you shouldn't receive a bill until close to AprilI said okay you can reconnect the serviceI got the same bill a week later I called the next guy says oh no you shouldn't be getting a bill, I do see the credits I'll take care of itThe following month (February) I received a bill for $I called avian to see what's going onThis third guy is saying unfortunately the credits were never applied to your accountHe said his manager needed to fill a ticket for i

Was promised a gift card.....after waiting and checking my e-mail the agent didn't have me in the computer as being the one to receive one.I have been a loyal customer and also when we moved we stayed with them.....wad not happy when I was transferred to different depths with the Loyaty deptStated" then transferred you here not even caring about your problem"...then sorry it's been months and we can't do nothing.....really...I have been calling during this months.not good customer service....probably will This company after I add my comments on facebookunhappy customer

After being an AT&T Mobility customer for 20+ years, since they acquired Cingular, no issues with AT&TThat is, until I thought it would be a good idea to bundle all of my broadband services into a single entity - AT&TSo, instead of paying Dish for satellite, Comcast for internet + landline, and AT&T for wireless, I took all of my business to AT&T on March 28, Big mistake! Internet does not work nearly as promisedHave had techs come out in the past weeks, all scratching their heads without a resolutionThey "fix" it and as soon as they leave, after an all day of "labor", intermittent outagesWell, for our family plan with mobile phones, that means that we go thru GB of data like it does not exist, And, for each additional 1GB, AT&T tags on $each timeAgain, lifetime value customer of: nearly $500/mo in total revenue from my household, super-prime credit score (i.e., never missed a payment in a lifetime on anything)Yet, when I waste + hour on-hold, arguing with Billing ./ Tech Support / Loyalty / Unified Loyalty, etc., no slack whatsoeverFinally, this morning a DeShwnda (sp?) - Employee Id # ***, out of the Las Vegas call center -- completely unhelpful, with an attitude, told me that they would not honor my request of unlimited under the rates I'm paying nowThis is for overages that are caused by their own WiFi outages - outrageousLitigation materialCertainly FCC needs to know, and consumersThose who are less educated are completely and deceptive are taken advantage of
Horribly, antiquated technology, infrastructure, poorly trained and un-empowered associatesAT&T sucks! The CEO, #Randall.S*** ought to be ashamed

I signed up for services on June and was quoted a specific amountWhen I received my first ***, the amount charged was more than double
I signed up for bundled services with AT&T including internet, phone, and DirecTV over the phone (phone #: XXX-XXX-XXXX) on June 20, I was given a rate of $50/month for DirecTV, $per month for internet, $9.99/month for phone, and a waived $activation fee for DirecTVThe account number they gave me for AT&T was XXXXXXXXX, and the account number they gave me for DirecTV was XXXXXXXXThe order number for DirecTV was XXXXXXXXX, and they did not give me an order number for ***They scheduled an installation for all three services on July 6, On July 6, a technician named *** (phone #: XXX-XXX-XXXX) came to install the servicesHe immediately told me that his company sent only him to install internet, phone, and DirecTVHowever, he was only qualified to install internet and phoneHe said I would receive a call within days fo

During the installation process they hit a power line that has disconnected all the power to my garageAll of the food in the deep freeze was ruinedI have been calling for a couple weeks now to have it repaired, but it still hasn't been fixedThere have been appointments made for people to come fix it, and also for people to contact me about fixing itNot once has that actually happenedThey were supposed to mark the ground for power lines beforehand, but it appeared that they only checked in one corner of the yardWhere they checked wasn't near where they actually had to dig
I was told my bill would be $for the first year, and then it would go up to $after monthsI have the screenshots in my phone that show this as wellThis is only my second bill with them so far, and it was for $I found in the bill that they are charging me $for the DirectTV, but it was only supposed to be $a monthI called them to figure out why it was like that, and they told me it was an annual bill increaseI said I thought since we had a year contract the prices would be locked in, and they just kept saying it was an annual bill increaseI then asked again about the status of someone coming out to splice back together the power line that they cut weeks ago because I was last told days ago that someone would contact me in hoursIt has been over hours now, and no one has contacted meThey just said that they'll mark it in my notes
I need them to fix the power line that they cut because they failed to mark the ground properly for power lines, and now that I'm locked into a year contract with them I can't have them just increase my bill freely at their own will, regardless of what the contract agreement was

Service Type: Residential ServiceAccount: XXXXXXXXXX XXXAccount: XXXXXXXXXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I obtained *** services back in August of this yearUpon receiving services my phone only worked sometimesI started with a traditional landline with just local service and I added a life lineI couldn't receive calls or dial certain local numbers in my areaI spoke with more than reps who promised me better service and even offered discounts in which I received noneI upgraded my services to unlimited long distance and still didn't receive callsI asked for my life line discount I'm entitled to because I'm disabledIn turn I never received that offer but was told that they would mail me the form back in AugustI've inquired about this multiple times and has not received it yetEarlier this month I received a bill for with $past dueThe very next day my phone was c