AT&T

Around Christmas, my wife and I decided to have my mother-in-law join our plan. At that time, I was told my younger Brother, Michael is the main person on my account. Imagine my shock when my brother, someone who has NEVER been on our cell plan at any point, is the main person. After 4 hours, I was told it was changed. Today, I went into a AT&T corporate store to find out any options with my malfunctioning phone, only to be told that Michael had to be present. Imagine this: You are going to the grocery store to buy milk. Do you have to have your siblings approval before you can check-out? I called customer care...big mistake. They give me my options: 1. Pay $151 and turn phone in. 2. Pay $283 and keep phone. I chose the $151. I then find out,after they received payment, that they couldn't complete the transaction and that I had to go to an AT&T store but because I had already paid, I shouldn't have an issue. Well, BIG issue. The contingency on the $151 option is that the phone is operational, which it is not and the customer care rep knew this. So after my 2 trips to the store, 1 call to customer care sandwiched between, I now call customer care AGAIN and get offered $20 and my money back. Lets see, I cant get a working phone today because I need little brothers approval, I havent worked in 3 hours, you offer me $20 AND STILL NO CLOSER TO A PHONE!

Our internet provided by AT&T has been out since Friday 09/29/We called AT&T and three technicians respondedStill no internet and being charged On 9/29/17, our internet went out spontaneouslyWe called AT&T and they asked us to unplug the router and attempted to do diagnostic work over the phoneHowever, the issue was not resolved so they said they would send a technician to investigateThe technician arrived at approximately 1:p.m.and looked at the device, the telephone and Ethernet cable and said the issue is not inside the home but with the lines outsideThe line he needed access to is in a neighbor's yard and the neighbor was not homeThat technician dispatched a truck with a bucket lift to access the linesThe truck arrived with two new technicians who examined the lines from the poles to the outside of my residence and determined the line needed to be replacedAt approximately 7:p.mI received a phone call stating my internet should be workingI arrived hom

Be aware of this company, they are thief and will steal your money,will sell you service for one price and then will make up some inflated bill with whatever they can come up with.If you don't like this type of behavior don't ever sign up,This company are criminal and they should be put out of business. I have so many things bad to say and none good that I wish I could give less than one star. Don't do business with them,if you do ,most likely you will regret it.

I was with ATT for one year and canceled my service Since, they turned me into collections with only days notice with no final bill I have called customer service with them and the collections agency they have I disputed the charge since I was not given a final bill ATT claimed I should contact my Google Provider for email and isn't taking any responsibility on their side They have dropped my credit report my points in months and still not produced a final bill to me It has been requested my the collections agency along with me The people I am waiting on the line with now just push me off and don't give me support DO NOT USE ATT FOR ANYTHING, THEY WILL NOT WORK WITH YOU OR HELP YOU OUT WITH ANYTHING THAT IS AN ISSUE ON THEIR SIDE! Revdex.com please not I give them -stars for their issues on their mistakes that they cannot do anything with because they do NOT want to work with their clients

After canceling my u-verse service on May 7th, and returning their equipment ( I have the receipt from UPS), they are still trying to charge me with months of service I did not receive or need As of today, I have made phone calls, and spent 30+ minutes at one of their corporate stores with nothing being done to delete the charges I was not under contract when I cancelled, and out of representatives confirmed I did not owe that bill, but the 4th had the nerve to tell me to just pay it One representative said it showed on their system that I'd called and cancelled, and for some unknown reason the billing was re-started I don't have just laying around to 'give' to a company, especially when I don't owe any outstanding balance

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1ON SEPTEMBER 25, I FOR THE LAST TIME SINCE JANUARY OF SAME YEAR CONTACTED AT&T IN ORDER TO PAY MY LAST AGREAMOUNT BILLBUT HAD NO SUCCESS AT&T WOULD NOT ACCEPT CREDIT CARD PAYMENT WHICH WOULD/COULD MEAN A THIRD PARTY INVOLVEMENTI DO NOT WISH FOR SUCH COMPLICATION AT&T HAD BEEN A CHALLENGING COTO DEAL/COMMUNICATE WITH Product_Or_Service: NA Order_Number: NA Account_Number: NA

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : complaints 1) AT&T Uverse, Landline and internet - I had to call times to get the service canceled, wait on the phone and sometimes was disconnected Even though the service had been canceled, I had to call back more times In the end I gave up They left residual charges and actually charged me for disconnecting Charges in excess of $ 2) I moved to verizon from AT&T I called to cancel the numbers righty after I went with AT&TI paid the last bill and thought I was done I received a bill in the mail and then a second of the numbers were ported over to AT&T, the forth was a line AT&T provided previously so I could get discounts on a phone purchase That line was never used for any phone just a fake line for the discounts Customer service told me that it was my responsi

AT&T IS NOT HERE TO ASSIST THE CUSTOMER - THEY ARE NOT ABOUT PROVIDING QUALITY SERVICE - THEY ARE ABOUT MONEY, MONEY, MONEY! AT&T DOES NOT CARE ABOUT THEIR INDIVIDUAL CUSTOMERS - THEY WANT MONEY MONEY MONEY! GREED IS THE GAMEI have been an AT&T customer for over yearsMy service has never been disconnectedI was late with my payment this month and promised to pay on 10/28/AT&T accepted this agreementToday, 10/25/2016, my service was suspendedWhen I used my computer to contact AT&T - they said they couldn't find the agreementI will be without phone service for the next few daysLife will go on, but I am thoroughly disgusted by the horrible service providedThe refusal to make a payment arrangementAnd the pure greed displayed by AT&T who NOTE - paid $billion today to purchase [redacted]

I have had AT&T Uverse ever since they became part of AT&T I have had problems with the speed of my service even though I was paying for the the highest rate on my account for the service but found out that my line could not handle the speed However, my major concern is with the billing My monthly service bill is suppose to only be $under my one year contract My new bill was $ I asked for a month extension to think over this increase and was granted one However, my new bill is $ We also lost phone service on 10/ There was a service agent in our neighborhood and he came to restore serviceMy old phone number has been taken out of service and a new temporary number was in its placeBut, my new number has been restored the next day I have received calls from [redacted] from the President's office and have left messages for her to return my call

My account was canceled(transferred to a new company) on 10/but after countless call will not properly fix and keep transferring me We transferred our services on 10/5/I called to cancel our services as soon as our installation rep left from the new companyI was told they couldn't cancel everything until our phone was ported, which was the new companies fault, but was told it would be back dated to 10/once it wasI called multiple times to check and they said to wait for the final bill for everything to process I have made at least phone calls in regards to this matter and held at least chat sessions to try and rectify thisI am transferred from one person to another and have to give my first born just to get a supervisor on the line making me even more upset than I already amThese calls take up at least minutes to an hour of my time OR MORE!! At this point, not only do I feel by balance should be wiped clean but I should be given some kind of compensation

We decided to switch from AT&T for our phone, cable, and Internet to [redacted] We were told to cancel our services with AT&T days before [redacted] was to be installedWe called on a Tuesday to cancel AT&T on Thursday so our [redacted] could be installed on SaturdayThe woman on the phone said we could have our service cut off on Saturday and there would be no problemsWe said it had to be days before the new service was to be installedShe said we would be fineSaturday morning we got a text that the service person would be at our house between 8_amWhen came and went we called the service people and they said our order was canceledWe have now spent hrs on the phone trying to get our service back on and the best AT&T said they can do is Sat, Nov 26, one week laterThis is unacceptable!

Service Type: Residential ServiceAccount: (XXX) XXX-XXXXAccount: (XXX) XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I'm filing this on behalf of my mother, who is ill and needs help with technical issues On 1/5/16, AT&T mailed her at our request (while I was visiting her in Florida) a replacement modem without WiFi I accept that this may have been an honest mistake I gave my mother written instructions to "point out that the new modem/router they sent you to replace the decade-old one doesn't have wifi, unlike your existing one." She took these instructions to the Deerfield Beach, Florida store on 1/30/ Their employee [redacted] S sold her a duplicate of the modem she already had This was unethical for three reasons: (1) She was selling my mother something which comes free with her DSL service, and would be useless without it (2) My mother already had an identical modem (3) The modem did

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Billing was promised last year to be a 50% discount for months because of issues we were having The first months was fine and didn't have a problem, they never went through with the last months I have been calling them since January every month and every month they say the correct amount will show on the next bill and it never does! I have it recorded on my phone several times of me speaking with customer service, and tell them that and it still does not get fixedI still get billed and have to pay the full amount every month to keep my service Product_Or_Service: AT&T Home Internet Service Account_Number: [redacted] (# associ

Mid January 2017, based on your TV advertisement, I called your number to inquire about your services and your representative offered me to switch to U-verse + internet + Home phone for two years as a bundle for $per month + $visa card In addition they will deal with the possible cancelation fees from Direct TV, which is owned by ATT*ee order # On Feb as I called to schedule the installation, your representative offered a combined bundle including cellular phone I was offered a new Iphonewith unlimited data, unlimited calls and unlimited texts + $to go towards the cost of the phone plus free installation *ee order # A phone was shipped to my home and was activated on Feb 11, On March 3rd I received the first invoice, which was totally different that the contract I entered into at the time the order was placed Immediately call your number and your representative credited the account for what was not to be there, but also i

It is a [redacted] but let me just paste the email I tried to send them but was refused a complaint email address ..I cannot begin to tell you how completely frustrated I am at how your call center tosses and transfers calls rather than dealing with themThis is the second major issue that I have had with ATT since ATT joining with Dish as if to force my had to get Dish or go somewhere elseIf this does not resolve it I imagine the better business burrow canFirston 6/i did a chat to get a new promo, I was told no tech was needed (order ) , later I get an email telling me I have an appointment on 6/12, I called on 6/only to be told it was a "self install" Second I get another notice of the appointment on 6/so on 6/i did another chat at was told a tech did need to come confined the promo was right changed appt to 6/2-4pm (order number ) same order number as u see .....Third I get a text on 6/(before 2-my orig appointment) saying att mis

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is the letter I submitted to the CEO of AT&T after continuously receiving incorrect billing charges once I contracted with them January 19, Mr [redacted] CEO AT&T [redacted] XXXXX Dear Mr [redacted] : I am still receiving higher monthly AT&T bills! (2nd letter) I would like to maintain a consistent AT&T monthly bill of $ On December 1, at 3:22pm (EST), after ninety minutes of attempting to converse with an AT&T representative to explain why my phone bill kept increasing steadily each month, I couldn?t get a comprehensive answer Finally, I requested the Retention Department where an AT&T representative still wasn?t able to give me a definitive answerFrom November ($144.10) to December ($161.07), my A

I tried to do the BOGO plan and was lied to by the agentI put the new number on the AT&T Next like she told me to and apparently I was suppose to get DirectTV was never told thatNow I am stuck with paying for both of the phonesI spoke with multiple agents and including the manager at the store Chris ( [redacted] ) and got nothingI feel like the agent should take ownership of this situation but haven't heard anything from herBasically was lied to and AT&T said it was my fault

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Jan2016, service call was made to ATT Uverse because the Internet stopped workingWas told that it was my modem and that they would send me a new one and send out a technicianUpon the arrival of the technician, it was found that it was not my modem(which is owned by me), but an outside issueThe new ATT Uverse modem was returned to ATT Uverse on Jan30, 2016, through The UPS Store per ATT Uverse, and I can provide the receipt, with the reference number and tracking number They received their device, but I am continually charge the $fee that they now place on the leasing of their modems, which I am aware that they switched to in I do not have their modemTheir records show this because I've been told by customer service that they can see where it was returned and receivedA

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We have had AT&T U-verse internet and Direct TV since MarchWe moved at the end of September and we have now been without Service for daysWe have set up multiple installation appointments for no one ever to show upWe have wasted over HOURS on the phone getting transferred from department to department to try to straighten this mess outWe have missed hours of work trying to accommodate these appointments that no one shows forIt has been a nightmareThen today a Direct TV installation man shows upHe informs us that [redacted] U-verse will be here at 1:to finishWe have waited and once the appointment has been missed we call to be informed that the appointment was canceled (not on our end)This whole mess has cost us hundreds of dollars from missing work, data overage fees on our phon

Our internet service provided by AT&T has been off going on three weeks this upcoming WednesdayI've called them at least times and I'm continuously receiving different reasons as to why the service is not workingFirst response, it must be your modem and a technician will be out the following day which was ThursdayNo call nor show for the technicianI called them three times to find out what happenedAt this time I was told a cable was fown from the stormSomeone will be out Saturday between 8:30-12pmNo call or showI called that day four timesThis time I was told the cable hadn't come in yet but it's on its wayFast forward to week 2, I called and was told now a cable had been cutCalled numerous times after and continued getting the different excusesLast one, this Friday was the cut cable is still being repairedThey have not contacted me with any updated informationPeople have had storms and their electricity, internet etchas been restored Product_Or_Service