AT&T

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I switched to DirecTV and AT&T Internet on OCT what a disappointing Experience they Lied about the Reward card, never send itthey lied about refunding my Credit Unlocking refund (had to unlock my credit twice) and every time they promised to refund the charge but never didevery time I called to ask about that, they would say, I will put the request for you and fill the form for younever gave the correct number to call until they made sure days passed and nothing can be donehow can a company like AT&T do this and get away with it? shameful what a bad example to be running a Companydeceptions and lies

I was told in the store U-Verse Cable would be around $a month, internet approximately $90, received a bill for $ $of which was U-Verse and Internet....several additional charges I was not told of in the store Customer serv rep mislead me into purchasing something I had no idea We have been customers of ATT for years, pay our bill on time and I feel totally fooled, very disappointing Account_Number: [redacted]

Even though the vast majority of reviews here are negative and one more seems to be useless, I will add mineAT&T customer service is a nightmareTheir services seem to have gone down the drainI ordered a home phone line over three weeks agoThey started charging me for the phone two weeks ago, but cannot make calls, so I am being charged for a service I cannot useI have wasted hours of waiting for a rep to answer, talked to multiple "technicians" and still have no phone serviceTheir support goes in circles in an endless loop and looks so desperate useless, my level of frustration is non-measurable at this pointWhat has happened to our companies? Globalization?

I subscribed to Direct Tv now last year 12/25/with new phone serviceI wasn't happy with the service so I canceledmonths after I noticed they were still charging me I called and it was fixedToday I'm realizing that I'm still being chargedI called tried to fix but got the run aroundI really need help fixing this problem Account_Number: [redacted]

My Business can't run without their service workingLack of care and attention to the severity of the situation We as a company we have experienced some poor service related to our At&t fiber serviceWe had requested the service in June of We was not completed and up and running until November So many delays and appointments, lack of communication from At&tThe whole experience of getting the service was awfulAs a business this service is very expensiveOnce we jumped through all the hoops and paid thousands of dollars, we had great internet speeds! However, on December 28th 2017, our service went down at 12pmSince this fiber service is internet and phones, our ability to properly run our business was dramatically effectedSince we advertise on tv and radio year round, our phones ring all day with new customersOur business has been serving south Texas for over years and we have a wonderful customer base who calls for service needs and questions, as well as

We signed up for services (with Direct TV for cable) for a specific package priceNow they are charging us an additional $and refuse to correct We signed up for services (with Direct TV for cable) for a specific package priceWhen the At&t installation guy came, he realized the at&t did not have the work order for the home phone and he called them, telling them that he is looking at my original contract and that I indeed sign up for all three servicesAt&t told him I had to cal them and schedule a separate installationI did, and a week later, we had a home phoneHere comes the bill, which all of the sudden has additional $to charge us for the phone installationI called At&t immediately to dispute the chargeI explained to them the situationLike a computer they are telling me "these are sustainable charges" and refuse to reverse the chargeWhen I offer to fax/email/mail them my original contract with all the charges I agreed to, they tell me they are not allowed

I called to disconnect my service and I had to speak to representatives in one day50% from the Philippines and 50% from the USTo my HORROR, the phone was still on the next day even though I received a confirmation to discount my serviceTHE REPRESENTATIVE PLAYED TERRIBLE COMPANY, TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WANT MY PHONE DISCONNECTED NOW.........!!!!!!!!!!!! I called the executive office and received two confirmation numbers: [redacted] [redacted]

On January changed from Uverse to Direct TV While the tech was finishing up I called ATt to cancel Uverse During the conversation rep mentioned for $per month you get your speed increased twofold She made an appointment for Saturday January between 12p and 3pm for the modem to be changedI have confirmation email indicating the same date and time Today January I spoke with Abraham in Mexico and his supervisor who stated my appointment is for January from 9a to 12pThen I was transferred to the Tech Department Spoke with Rosette rep in Philippines and her supervisor IreneThey stared the same I rescheduled my life to accommodate ATTI am extremely annoyed I was looking not be upgraded the service I have spent 1:19:and still on the phoneI expect to be compensated for my time and disappointment

I contacted att and was promised a creditThere was never a credit placed and my service was disconnected because of it I spoke with a rep online due to my service being going out and I was promised a credit back in OctoberI called in multiple times regarding the issue and my service ended up disconnected because the amount went unpaid due to the credit that was supposed to be issuedI called in and was given the run aroundI sent is a request for investigation by email and still have to received a response

I HAVE BEEN WITH AT&T FOR SEVERAL YEARS I MEAN OVER YEARS AND FOR THIS TO HAPPEN I AM LIVID I PURCHASED AN EXTRA PHONE ON MY ACCOUNTI WAS TOLD IN THE STORE TO CALL AND THE $ACTIVATION FEE WOULD BE REVERSEDNOPE! I THEN WENT OUT OF TOWN IN APRIL MY DAUGHTER LET THE TABLET RUN FOR HRI GOT CHARGES OF OVER $I CALLED AT&T TO HAVE THEM TURN OFF THE DATA AND THEY DID BUT I FOUND IT WAS TOO LATEI EXPLAINED TO THEM THERE IS NO WAY MY KID USED $WORTH OF DATATHEY IN TURN TOLD ME I WOULD GET A CREDIT BACK IN APRIL THIS IS NOW JUNETHEY DENIED MY CREDIT NOT TIME BUT TIMESAS A BUSINESS SOMEONE SHOULD HAVE CALLED ME BUT NO I HAD TO FIND OUT ON MY OWNSO I AM GUESSING AT&T IS NOT LOYAL AND THEY COULD CARE LESS ABOUT THE PEOPLE, THEIR CREDIT AND THEY ARE VERY UNPROFESSIONAL AND YOU CAN NEVER CALL AND GET THE CORRECT UPDATED INFOI AM DONE WITH AT&T FOREVERI AM A VETERAN WHO WAS LOYAL FOR YEARS AND THIS IS THE CRAP I GET [redacted] LONG STORY SHORT**

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up with Direct TV and that it connected with AT & T I signed up for bundled internet, phone and televisionI received a confirmation letter on August 29th, confirming this bundled packageI also received paperwork documentation, a customer summary, dated August 28,2018, confirming the bundled packageNow AT & T is telling me that they cannot bundle my package with FrontierI Was told in the beginning that they can bundle with FrontierThe customer service summary shows the bundle with Frontier listed right on the summaryAlso I waited three different dates, that were promised that AT & T would show up to my residenceSeptember 10th, September 20th, September 21st were the datesThey finally show up on October 6th Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My cable tv stopped not working and I was not able yon perform the trouble shot cable box per CSR Account_Number: XXXXXXXXXXXX

I signed up for internet service, was told by the associate over the phone that if canceled in the appropriate time then there would be no monetary penaltyWe did have to cancel due to movingI call and ask if there is a penalty just to make sure, I was told noA year later we get a call from collections that we owe money because we cancelled to earlyI called customer service, they took it off and said don't worry about itThis happened times and they said no matter what we say, since it wasn't documented that it's invalid We then decide to switch to at&T for phone serviceWe were told we would get a discount if we had internet serviceWe did, received 20$ off a month, but the internet was so bad we decided to go to spectrumI call to cancel the internet, and was informed that I now owe 60$ for early terminationI call my wife to see if she knew we had a contractNeither of us were aware that we were in a contract Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: [redacted] Account: [redacted] Reached: [redacted] Ext: Day Phone: Impacted Phone: [redacted] Accept Agreement : 1I obtained At&t "hi-speed" internet and Direct TV in June of after moving into a new residence The service has been horrible ever since installation and I have called numerous times to complain The internet service is very slow and not "hi-speed" at all The Direct TV lost signal every time it rained all Summer & Fall It is now the middle of Decand I have not had any TV signal for over a week I called several times and was told that I need to remove the snow and ice from the dish, which is located on the roof of a 2-story home This is totally contradictory from what I was told when being sold the service, and it is even states this on their on-screen Trouble Shooting Guide when there is a signal loss (error 771) for the customer to "never go out on your roof" I would have never

If I could stars I would I have recorded statements where there loyalty department promised a credit because of there screw upNever received the credit but was promised different times but different people in the loyalty department I will pay out the the or whatever it is for both phones just to be from under this companyDO NOT SWITCH TO ATT IM GOING BACK TO [redacted]

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I cancel my service on the 9th of December and was told by the agent I spoke to that there would be no bill charge as there were few days of usage. Now a month later my bank account is being charge for a full month of service I reached out through Twitter and spoke with agent Felipe Rios who explain that the full charge was made due to their system pre-charging for service every 6th of the month I was informed by him that a credit will be eventually sent to me via check or prepaid card this is unacceptable and I will like my full amount of money return as their agents are misinformed causing me to be uninformed about the bill

My husband and I canceled service with AT&T Uverse in January We paid our last bill and returned our equipmentWe continue to be billed for services we do not haveI called the 800-288-number and was put on hold Called the 888-993-number and was put on hold for minutesNo helpThe 288-number tells us we can not speak to customer service until we pay them money we do not owe themI have all my receipts from UPS that shows everything was returned on timeThis company wants to scam people!

The following review is my opinion of ATT, based on my more than years as an unvalued customer of theirs: Att has done away with any and all incentives to stay with them, jacked their prices way up and added ridiculous feesTheir service is poor and they customer service is disgustingThey lie and make empty promises all day long, and their advertisements are misleading and they ultimately take advantage of their customersATT used to be a decent company, now their greed has just taken over completely!

AT&T CHARGED ME A DISBLED PERSON $FOR A MODEM AND $FOR A MNTH WHEN I SIGNE DUP FOR SERVICES THEY TOLD ME FREE INSTALLMENTS AND ETC, AND MIAMI WENT THREW HURRICANE IRMA AHD CHRAGED ME FOR SERVISES NOT ANY GOOD OR NEEDED Product_Or_Service: Kyocera /nu/AT&T Account_Number: [redacted]